Digital Operations Solutions: Introduction

  • Digital operations solutions are vital tools for all businesses to remain competitive as the world becomes increasingly digital. The digital revolution is dramatically transforming each sector across the globe. Digital operations solutions are software used by organizations to transform or automate each process using digital technologies to change models, processes, and organizational activities to further advance the performance of businesses.
  • Digital operations solutions support the management of end-to-end customer experience and the entire service lifecycle. As per TMR analysis, digital operations solutions can improve total production efficiency of any business up to 20%.
  • The global digital operations solutions market is projected to expand at a rapid pace during the forecast period, due to increasing adoption of digital operations solutions among organizations across the globe.

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Global Digital Operations Solutions Market: Dynamics

Global Digital Operations Solutions Market: Key Drivers and Restraints

  • Automation of business processes is expected to boost the digital operations solutions market during the forecast period globally.
  • Growing technological advancements and changing consumer behavior have encouraged business organizations to adopt innovative solutions to transform business processes. Additionally, demand for digital operations solutions is likely to increase during the forecast period to cater to fast-changing market conditions.
  • Rise in adoption of Augmented Reality (AR), Virtual Reality (VR), IoT, Big Data analytics, cloud computing, artificial intelligence, mobility solutions, cybersecurity, and robotic process automation by end-users is expected to boost the demand for digital operations solutions across the globe.
  • Increase in proliferation and adoption of mobile devices and apps have pushed the demand for digital operations solutions.
  • Increasing awareness about the benefits of digitization across the globe is estimated to propel the global digital operations solutions market during the forecast period
  • However, security and privacy concerns about confidential data is expected to hamper the digital operations solutions market during the forecast period.
  • Lack of skilled persons and issues related to IT modernization are other major factors anticipated to hinder the digital operations solutions market during the forecast period.
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Impact of COVID-19 on the Global Digital Operations Solutions Market

  • The COVID-19 pandemic has a positive impact on the digital operations solutions market. Cloud and digital technologies are keeping businesses running across the globe during lockdowns caused by COVID-19. Businesses and people are completely dependent on online solutions or services for their essential needs, and working remotely from home, which in turn is projected to have a positive impact on the global digital operations solutions market. The U.S. is seeing a significant rise of up to 45% in the usage of digital operations solutions by each sector during the COVID-19 pandemic.

North America to Hold Major Share of the Global Digital Operations Solutions Market

  • In terms of region, the global digital operations solutions market can be divided into North America, Europe, Asia Pacific, Middle East & Africa, and South America
  • North America dominated the global digital operations solutions market in 2019, due to the significant adoption of digital operations solutions in the region. The U.S. is the key market for digital operations solutions. In the U.S., around 65% of companies have already invested in digital operations solutions.
  • The digital operations solutions market in Asia Pacific is projected to expand at a rapid pace during the forecast period. This can be attributed to growing investments by organizations on digitalization and technology deployment, which in turn increases the adoption of digital operations solutions in the region.
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Global Digital Operations Solutions Market: Competition Landscape

Several local, regional, and international players are active in the digital operations solutions market with a strong presence. Rapid technological advancements have led to opportunities in the global digital operations solutions market. Digital operations solution vendors are focusing on inorganic growth strategies such as strategic collaborations and merger and acquisition activities with technology partners to develop innovative and advanced solutions to improve their offerings and market reach.

Key Players Operating in the Global Digital Operations Solutions Market

  • Accenture Plc
  • Cognizant Corporation
  • Genus AS
  • Green Bird Technologies
  • IBM Corporation
  • Microsoft Corporation
  • ProV International
  • SAP SE
  • Softweb Solutions Inc.
  • Tata Consultancy Services Limited
  • Vitria Technology, Inc.
  • Wipro Limited
  • WNS (Holdings) Ltd.

Global Digital Operations Solutions Market: Research Scope

Global Digital Operations Solutions Market, by Component

  • Software/ Platform
  • Services

Global Digital Operations Solutions Market, by Deployment

  • On-premise
  • Cloud

Global Digital Operations Solutions Market, by Enterprise Size

  • Small & Medium Enterprise
  • Large Enterprise

Global Digital Operations Solutions Market, by End-user

  • BFSI
  • IT & Telecommunication
  • Manufacturing
  • Education
  • Retail & E-commerce
  • Automotive
  • Media & Entertainment
  • Government
  • Others

Global Digital Operations Solutions Market, by Region

  • North America
    • U.S.
    • Canada
    • Rest of North America
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Rest of Asia Pacific
  • Middle East & Africa
    • GCC
    • South Africa
    • Rest of Middle East & Africa
  • South America
    • Brazil
    • Rest of South America

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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