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Customer information system as a service manages account, usage, billing data, and delivers a sole solution to track all interactions with customers. It is called the billing engine in the utility world.

Growing consumption of utility across the world, smart city initiatives, and emerging IoT and cloud technologies are the major factors driving the growth of the customer information system market across the world. However, stringent government data regulations is poised to be a key restraint of the market during the forecast period.

Customer information system as a service helps the customers in successfully executing the same by examining implementation plans provided by the service providers. These service providers also pay attention to the analysis of documentation and design, development, communication plans, and system deployment. The customer information system as a service implementation services confirm integration of existing data of the customer into the new customer information system effectively.

The global customer information system as a service (CIaaS) market can be classified based on component, deployment type, application, and region. Based on component, the market can be segmented into solutions and services. The solutions segment can further be divided into order processing, account maintenance, product/service management, billing, rate design, collection and debt management, statement preparation, accounts receivable, and payment processing. The services segment can be sub-divided into professional services and managed services. The solutions segment is projected to be the dominant contributor to the growth of the customer information system as a service (CIaaS) market during the forecast period. In terms of deployment type, the customer information system as a service (CIaaS) market can be categorized into cloud deployment and on-premise deployment. Based on application, the market can be classified into water and wastewater management, electricity and power management, and utility gas management. Based on region, the global customer information system as a service (CIaaS) market can be divided into North America, Europe, Asia Pacific, Middle East & Africa, and South America.

North America accounted for the leading share of the global customer information system as a service (CIaaS) market in 2017, followed by Europe. North America is projected to retain its leadership in the market during the forecast period as the countries in the region have been widely implementing CIS solutions owing to increase in energy consumption, grid modernizations projects, and government initiatives. The customer information system as a service (CIaaS) market in Asia Pacific is expected to grow significantly between 2018 and 2026 due to rise in disposable income of people in the region, coupled with growing focus of companies on consumer satisfaction. Additionally, consumers in the region are becoming aware about customer-centric approaches and products, and are enthusiastic to invest in them, considering the longstanding benefits. Developing economies in Asia Pacific, such as, China and India are attracting global players toward investing in the customer information system as a service (CIaaS) market in the region, thereby promoting the growth of the market.

Till date, only a few well-established players have firmly penetrated the customer information system as a service (CIaaS) market by introducing new and competitive products and integrating the same with advanced technologies. Corporations are strengthening their market position through alliances and constantly increasing investments in research and development activities to find solutions catering to the changing necessities of customers. Furthermore, vendors of CIaaS are preparing to invest in advanced machine learning, artificial intelligence (AI), and big data analytics, with an objective to offer cost-competitive and technologically advanced products.

Key players operating in the global customer information system as a service (CIaaS) market include Wipro Limited, SAP SE, Itineris, Hansen Technologies, Fluentgrid Limited, Open International, Gentrack, Milestone Utility Services, Inc., Cayenta, Harris Computer Corporation, Ferranti Computer Systems, Northstar Utilities Solutions, Vertexone, IBM Corporation, Agility CIS, Avertra, Cogsdale Corporation, Efluid, and Hydro-Comp, Inc.

The report offers a comprehensive evaluation of the market. It does so via in-depth qualitative insights, historical data, and verifiable projections about market size. The projections featured in the report have been derived using proven research methodologies and assumptions. By doing so, the research report serves as a repository of analysis and information for every facet of the market, including but not limited to: Regional markets, technology, types, and applications.

The study is a source of reliable data on:

  • Market segments and sub-segments
  • Market trends and dynamics
  • Supply and demand
  • Market size
  • Current trends/opportunities/challenges
  • Competitive landscape
  • Technological breakthroughs
  • Value chain and stakeholder analysis

The regional analysis covers:

  • North America (U.S. and Canada)
  • Latin America (Mexico, Brazil, Peru, Chile, and others)
  • Western Europe (Germany, U.K., France, Spain, Italy, Nordic countries, Belgium, Netherlands, and Luxembourg)
  • Eastern Europe (Poland and Russia)
  • Asia Pacific (China, India, Japan, ASEAN, Australia, and New Zealand)
  • Middle East and Africa (GCC, Southern Africa, and North Africa)

The report has been compiled through extensive primary research (through interviews, surveys, and observations of seasoned analysts) and secondary research (which entails reputable paid sources, trade journals, and industry body databases). The report also features a complete qualitative and quantitative assessment by analyzing data gathered from industry analysts and market participants across key points in the industry’s value chain.

A separate analysis of prevailing trends in the parent market, macro- and micro-economic indicators, and regulations and mandates is included under the purview of the study. By doing so, the report projects the attractiveness of each major segment over the forecast period.

Highlights of the report:

  • A complete backdrop analysis, which includes an assessment of the parent market
  • Important changes in market dynamics
  • Market segmentation up to the second or third level
  • Historical, current, and projected size of the market from the standpoint of both value and volume
  • Reporting and evaluation of recent industry developments
  • Market shares and strategies of key players
  • Emerging niche segments and regional markets
  • An objective assessment of the trajectory of the market
  • Recommendations to companies for strengthening their foothold in the market   

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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Customer Information System As A Service Market

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