Global BPM-platform-based Case Management Software Market: Introduction
BPM-platform-based case management software are configurable applications which are designed to reduce the time and complexity of creating case-style process solutions by providing architectural patterns. It is a licensed software which provides architectural blueprint and accelerator for case handling application solutions.
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Global BPM-platform-based Case Management Software Market – Dynamics
Increasing Adoption of Automation & Digitization by SMEs
Both large enterprises as well as small & medium enterprises are extensively adopting digitization, smart technologies, and automation. Overall, 90%-95% of total enterprises are small & medium in size while only 5%-10% are large. Majority of SMEs within the U.S have integrated or are looking to integrate their work flow with automation to gain operational efficiency. Thus, adoption of BPM-platform-based case management software has also increased globally. Adoption of automation by SMEs in the workflow process is expected to drive the growth of the BPM-platform-based case management software market.
Increasing Need to Reduce Operational Cost
Organizations are increasingly seeking to reduce the operational cost to survive in this competitive environment. Financial institutions, retail enterprises, and many other industries are eliminating manual operational work and shifting workflow on to the software. BPM-platform-based case management software eliminates manual work and reduces the labor cost. Labor cost is one of the major costs which needs to be paid by organizations to maintain, manage, and validate workflow automation.
Cloud Security and Network Transmission Issues
BPM-platform-based case management software models rely heavily on cloud services and are susceptible to service impairment or control loss, data leakage, service loss including service interruption, or in worse cases, monetary loss. The user experience may also be affected by unstable network transmissions at some places and this would limit the reach of cloud-based services including cloud-based and hybrid services/solutions in the affected regions.
North America to Dominate the Global BPM-platform-based Case Management Software Market
In terms of region, the global BPM-platform-based case management software market can be divided into North America, Europe, Asia Pacific, South America, and Middle East & Africa. North America is expected to dominate the BPM-platform-based case management software market during the forecast period due to increased adoption of digitization and automated workflow systems within SMEs.
COVID-19 Impact on the Global BPM-platform-based Case Management Software Market
The COVID-19 pandemic is expected to moderately impact the global BPM-platform-based case management software market for a short-term period. Total shutdown in companies due to the lockdown is likely to lead to low investment in new technology on account of the economic depression across the globe.
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Global BPM-platform-based Case Management Software Market – Competition Landscape
- In March 2018, IBM Business Automation Workflow V18.0 combined IBM Business Process Management with IBM Case Manager, which is now an available product in the IBM Digital Business Automation V18.1 offering
IBM Corporation was founded in year 1911. IBM Corporation deals in five segments: Cognitive Solutions, Global Business Services (GBS), Technology Services & Cloud Platforms, Systems, and Global Financing. IBM business automation workflow provides:
- Tools that simplify designing and deploying of business solutions
- A ready-to-use interface for users
- Analytics platform
Global BPM-platform-based Case Management Software Market: Segmentation
The global BPM-platform-based case management software market can be segmented based on:
Global BPM-platform-based Case Management Software Market, by Deployment
Based on deployment, the global BPM-platform-based case management software market can be divided into:
Global BPM-platform-based Case Management Software Market, by Industry
In terms of industry, the global BPM-platform-based case management software market can be segregated into:
- Banking, Financial Services & Insurance
- Telecom & Information Technology (IT)
- Wholesale Distribution
- Non-profit Organizations
- Food and Beverage
- Others (Hospitality, Government, and Public Sector, etc.)
This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.
Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:
- Customer Experience Maps
- Insights and Tools based on data-driven research
- Actionable Results to meet all the business priorities
- Strategic Frameworks to boost the growth journey
The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.
The following regional segments are covered comprehensively:
- North America
- Asia Pacific
- Latin America
- The Middle East and Africa
The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.
Below is a snapshot of these quadrants.
1. Customer Experience Map
The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.
2. Insights and Tools
The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.
3. Actionable Results
The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.
4. Strategic Frameworks
The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.
The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:
1. What can be the best investment choices for venturing into new product and service lines?
2. What value propositions should businesses aim at while making new research and development funding?
3. Which regulations will be most helpful for stakeholders to boost their supply chain network?
4. Which regions might see the demand maturing in certain segments in near future?
5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?
6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?
7. Which government regulations might challenge the status of key regional markets?
8. How will the emerging political and economic scenario affect opportunities in key growth areas?
9. What are some of the value-grab opportunities in various segments?
10. What will be the barrier to entry for new players in the market?
Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.