UCaaS Market: Collaborative Cloud-based Solutions Help Businesses Grow Exponentially

Stakeholders in business organizations are constantly looking for flexible, scalable, and secure unified communication-as-a-service (UCaaS) platforms that help them stay ahead in the competition. The quick uptake and deployment of new functions and features in these service platforms add great value to business organizations.

UC PaaS (Platform as a Service) serves as an efficient platform for cloud-based computing. Since UC PaaS is anticipated for high growth in the number of subscribers, with an estimate of ~12.5 million users by the year 2027, market players in the unified communication-as-a-service market are making investments to integrate multimedia communication methods such as video meetings, telephony, and other collaborative tools in one single platform to allow easy operation for users.

Investments in research & development in the unified communication as a service market and initiating dialogue with consumers help service providers in developing unique functions and features in UCaaS platforms. Popular technologies such as voice assistance, artificial intelligence, and machine learning empower users to use their unified communication-as-a-service platforms to their full potential for exponential growth opportunities.

unified communication as a service (ucaas) market infographic

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UCaas Market - Strategic Partnerships Give Rise to Unique Value-added Features

Players operating in the unified communication-as-a-service market are strategizing partnerships to develop simplified subscription plans for the growing sector of mid-market and large enterprises. These plans provide ease and transparency for the partners who are collaborating, as well for stakeholders in business organizations.

Since users do not want to get involved in the added costs and complexities of on-premise technology, they are demanding a one-package-meets-all platform that provides them all the communication ingredients. This includes the flexibility of 'ready-to-move' technology to the cloud.

Players of the UCaaS market are also providing value-added services to help small and medium-sized enterprises (SMEs) in the transition from conventional to cloud-based computing. This helps in conjunction with financial and business advantages for business organizations. Players in the unified communication as a service market are introducing comprehensive and scalable cloud solutions that can be integrated with existing hosted solutions.

For example, Cisco — a leading American multinational technology conglomerate, collaborated with BroadSoft — a global communication software company, to provide users with an option of full enterprise calling, named Cisco BroadCloud Calling, for existing hosted models.

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Leveraging Operational Flexibility and Virtual Reality to Sustain Market Competition

The unified communication-as-a-service market is moderately consolidated, which adds pressure on emerging market players to come up with ground-breaking innovations. Natural language processing, sentiment analysis, and conversations with the help of artificial intelligence (AI) are estimated to have growing prominence in UCaaS in the coming years. However, currently, AI lacks practical application in organizations, and there only a few cases where organizations have made successful use of AI for work efficiency and other collaborative activities. As such, market players are developing communication opportunities with virtual reality (VR) to enhance visibility and interactions amongst users.

Small vendors are more open to adopting new paradigms and priority shifts according to the changing needs of users, as compared to large market players. However, small service providers are restricted with limited spending capacity, leaving the opportunity for a very small share of vendors to catch up with the competition against large market players. As such, small vendors are upgrading with competitive pricing packages leveraged with AI to cope up in the competitive landscape.

unified communication as a service (ucaas) market segmentation

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Analysts’ Viewpoint on the Growth of the UCaaS Market

The unified communication-as-a-service market is expected to grow at a staggering CAGR of ~36% during the forecast period. A prominent industry trend is the consolidation of players through partnerships, especially large market players taking over small industry veterans. For instance, in March 2019, LogMeln — a provider of software and cloud-based connectivity services, announced a collaboration with Jive — a provider of enterprise software services, to leverage visual dialogue amongst users and other unified communication and collaboration (UCC) solutions. AI lacks practical applicability in UCaaS, but innovative price packages and virtual reality help bridge the gap. Market players must focus on customer engagement and interactions to build tools that help users to efficiently handle client requests and inquiries, and also empower internal collaborations.

Unified Communication-as-a-Service (UCaaS) Market in Brief

  • The global unified communication-as-a-service (UCaaS) market is projected to expand at a CAGR of ~36% between 2019 and 2027.
  • The global unified communication-as-a-service market is estimated to be driven by an increase in demand for enterprise mobility and mobile workforce. Major players are focusing more on enhancing the customer communication experience over the Internet in order to consolidate their share in the market.
  • The global unified communication-as-a-service market is anticipated to reach a value of ~US$ 20 Bn by the end of 2019, and expand to reach a value of ~US$ 235 Bn by 2027.
  • North America holds a major share of the global UCaaS market. It is anticipated to maintain its dominance of the global unified communication-as-a-service market during the forecast period, followed by Europe. In terms of revenue, the unified communication-as-a-service market in North America is estimated to reach a value of ~US$ 10 Bn by the end of 2019, and likely to sell ~32 million units seats by the end of 2019.
  • The unified communication-as-a-service markets in Asia Pacific and South America are expected to expand at moderate growth rates during the forecast period.

UCaaS Market - Definition

  • The unified communication-as-a-service market report provides analysis of the global UCaaS market for the period 2017–2027, wherein, 2018 is the base year and 2019 to 2027 is the forecast period. Data for 2017 has been included as historical information.
  • The study on the unified communication-as-a-service market would help clients in understanding the adoption analysis of UCaaS among different deployment models such as UC PaaS, UC SaaS, and UC IaaS; and based on services such as telephony services, contact center services, UC application services, and collaboration services; and also adoption in large enterprises, small & medium enterprises (SMEs), and the public sector. Further, there are deployment models such as managed and hosted; and delivery models such as stand-alone services and integrated services.

North America to Dominate Global UCaaS Market

  • In terms of deployment model, the hosted segment accounted for a prominent share of the UCaaS market in North America, attributed to the presence of large cloud service providers such as IBM Corporation, in the region.
  • The hosted UCaaS segment of the UCaaS market in North America was valued at ~US$ 6 Bn in 2018, and is projected to reach a value of ~US$ 89 Bn by 2027.
  • The UC PaaS segment of the UCaaS market in North America was valued at ~US$ 2 Bn in 2018, and is projected to reach ~US$ 38 Bn by 2027, expanding at a CAGR of ~33% during the forecast period.

Key Growth Drivers of the UCaaS Market

  • Increasing demand for enterprise mobility and mobile workforce: Studies conducted on a global level have indicated a significant rise in the number of mobile workers. The impact of this driver is expected to be high during the forecast period, as businesses are estimated to expand their operations across developing regions such as Asia Pacific and the Middle East & Africa.
  • Multiple benefits offered by UCaaS solutions encourage higher adoption: The deployment of UCaaS solutions has enabled enterprises to reduce their CAPEX associated with the installation of hardware, and also supports organizations in enhancing their focus on revenue generating operations, eliminating the need of hiring and retaining operational staff to manage the communication equipment in their organizations.
  • Rising penetration of mobile devices: Tablet and smartphone support video & audio conferencing, IM, email, and social networking via PBX mobile extensions and software clients. Therefore, a majority of IP PBX vendors have integrated voice into their UCC portfolios to further extend enterprise UCC functionality (which was traditionally available only through softphone and desktop phones) to tablets, cell phones, and smartphones via mobile client software.

Key Challenge Faced by UCaaS Market Players

  • Lack of awareness leading to low rate of adoption of UCaaS solutions by SMEs: The process of building, testing, and deploying business applications has changed dramatically with the advent of cloud computing. Small, medium, as well as large enterprises are preferring cloud solutions, owing to the agility, scalability, simplicity, and reliability they offer. SMEs are hesitant to adopt and integrate cloud solutions within their organizations, as they fear that these solutions do not comply with the current data regulation policies and standards.

UCaaS Market – Competition Landscape

  • Microsoft Corporation invests heavily in R&D. The company invested approximately US$ 12.0 Bn in 2016, US$ 13.0 Bn in 2017, and US$ 14.7 Bn in 2018, respectively, for R&D activities.
  • In May 2019, Microsoft Corporation announced a joint venture with ShareWeb, based in Sherbrooke, Canada, a leading provider of cloud-based services. Together, the companies introduced the ShareWeb UCaaS Connector.

UCaaS Market - Company Profile Snapshot

  • Hewlett Packard Enterprise Development L.P: Founded in 1939, Hewlett-Packard is a leading global company that provides technologies, products, software, services, and solutions to individual customers, and small, medium, and large enterprises. Its services and products cater to diverse sectors, including government, healthcare, and education.
  • Microsoft Corporation: Founded in 1975, Microsoft Corporation specializes in the manufacture, development, licensing, marketing, and sale of software, personal computers & services, and consumer electronics. Its products range from video games to mobile devices. Azure is a collection of integrated cloud services, which IT professionals and developers use to manage, develop, and deploy applications through their global network of datacenters.
  • Verizon Communications, Inc.: Founded in 1980, Verizon Communications, Inc. was formed after the merger of Bell Atlantic Corp. and GTE Corp. Verizon Communications is a global provider of integrated solutions for businesses, and provides innovative communication and technology solutions. Verizon Communications provides 5G, 4G LTE, broadband & fiber, media & technology, and Internet of Things (IoT) services.

Other major players in the global unified communication-as-a-service market and profiled in the report include

  • Alcatel-Lucent SA (Nokia)
  • Avanade, Inc.
  • 8x8, Inc.
  • IBM Corporation
  • Cisco Systems, Inc.
  • Fuze, Inc.
  • Polycom, Inc.
  • Unify, Inc.
  • West Corporation
  • Avaya, Inc.

Unified Communication-as-a-service Market – Segmentation

TMR’s research study assesses the unified communication-as-a-service market on the basis of deployment model, service, end user, delivery model, and region. This report presents the extensive market dynamics and progressive trends associated with different segments, and how they are influencing the growth prospects of the UCaaS market.

Deployment Model

Managed

Hosted

  • UC SaaS
  • UC PaaS
  • UC IaaS

Service

Telephony Services

Contact Center Services

UC Application Services

Collaboration Services

End User

Large Enterprises

Small and Medium Enterprises (SMEs)

Others

Public Sector

Delivery Model

Stand-alone Services

Integrated Services

Region

North America

Latin America

Europe

Asia Pacific

Middle East & Africa

 

1. Preface
    1.1. Market Scope
    1.2. Market Segmentation
    1.3. Key Research Objectives
2. Assumptions and Research Methodology
    2.1. Market Taxonomy - Segment Definitions
    2.2. Research Methodology
        2.2.1. List of Primary and Secondary Sources
    2.3. Key Assumptions for Data Modeling
3. Executive Summary: Global Unified Communication-as-a-Service (UCaaS) Market
4. Market Overview
    4.1. Introduction
    4.2. Technology Roadmap
    4.3. Market Factor Analysis
        4.3.1. Porter’s Five Forces Analysis
        4.3.2. PESTEL Analysis
        4.3.3. Ecosystem Analysis
    4.4. Market Dynamics (Growth Influencers)
        4.4.1. Drivers
        4.4.2. Restraints
        4.4.3. Opportunities
        4.4.4. Impact Analysis of Drivers & Restraints
    4.5. Regulations and Policies – By Region
    4.6. Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast, 2012 - 2027
        4.6.1. Market Revenue Analysis (US$ Bn and Seats (Million)]
            4.6.1.1. Historic Growth Trends, 2012-2018
            4.6.1.2. Forecast Trends, 2019-2027
    4.7. Market Opportunity Analysis– (By Region/Country (Global/North America/Europe/Asia Pacific/Middle East & Africa/South America)
        4.7.1. By Region/Country
        4.7.2. By Deployment Model
        4.7.3. By End User
        4.7.4. By Service
        4.7.5. By Delivery Model 
    4.8. Competitive Scenario and Trends
        4.8.1.  Unified Communication-as-a-Service (UCaaS) Market Concentration Rate
            4.8.1.1. List of New Entrants
        4.8.2. Mergers & Acquisitions, Expansions
    4.9. Market Outlook
5. Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast, by Deployment Model
    5.1. Overview and Definitions
    5.2.  Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Deployment Model, 2017 - 2027
        5.2.1. Managed
        5.2.2. Hosted
            5.2.2.1. UC SaaS
            5.2.2.2. UC PaaS
            5.2.2.3. UC IaaS
6. Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast, by Service
    6.1. Overview and Definition
    6.2.  Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Service, 2017 - 2027
        6.2.1. Telephony Services
        6.2.2. Contact Center Services
        6.2.3. UC Application Services
        6.2.4. Collaboration Services
7. Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast, by End User
    7.1. Overview and Definitions
    7.2.  Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by End User, 2017 - 2027
        7.2.1. Small & Medium Enterprises
        7.2.2. Large Enterprises
        7.2.3. Public Sector
        7.2.4. Others
8. Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast, by Delivery Model
    8.1. Overview and Definitions
    8.2.  Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Delivery Model, 2017 - 2027 
        8.2.1. Stand-alone Services
        8.2.2. Integrated Services
9. Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast, by Region
    9.1. Key Regional Analysis
    9.2.  Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Region, 2017 - 2027
        9.2.1. North America
        9.2.2. Europe
        9.2.3. Asia Pacific
        9.2.4. Middle East & Africa
        9.2.5. South America
10. North America Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast 
    10.1. Key Findings
    10.2. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Deployment Model, 2017 - 2027
        10.2.1. Managed
        10.2.2. Hosted
            10.2.2.1. UC SaaS
            10.2.2.2. UC PaaS
            10.2.2.3. UC IaaS
    10.3.  Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Service, 2017 - 2027
        10.3.1. Telephony Services
        10.3.2. Contact Center Services
        10.3.3. UC Application Services
        10.3.4. Collaboration Services
    10.4. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by End User, 2017 - 2027
        10.4.1. Small & Medium Enterprises
        10.4.2. Large Enterprises
        10.4.3. Public Sector
        10.4.4. Others
    10.5. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Delivery Model, 2017 - 2027 
        10.5.1. Stand-alone Services
        10.5.2. Integrated Services
    10.6. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Country & Sub-region, 2017 - 2027
        10.6.1. The U.S.
        10.6.2. Canada
        10.6.3. Rest of North America
11. Europe Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast
    11.1. Key Findings
    11.2. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Deployment Model, 2017 - 2027
        11.2.1. Managed
        11.2.2. Hosted
            11.2.2.1. UC SaaS
            11.2.2.2. UC PaaS
            11.2.2.3. UC IaaS
    11.3.  Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Service, 2017 - 2027
        11.3.1. Telephony Services
        11.3.2. Contact Center Services
        11.3.3. UC Application Services
        11.3.4. Collaboration Services
    11.4. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by End User, 2017 - 2027
        11.4.1. Small & Medium Enterprises
        11.4.2. Large Enterprises
        11.4.3. Public Sector
        11.4.4. Others
    11.5. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Delivery Model, 2017 - 2027 
        11.5.1. Stand-alone Services
        11.5.2. Integrated Services
    11.6. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Country & Sub-region, 2017 - 2027
        11.6.1. Germany
        11.6.2. UK
        11.6.3. France 
        11.6.4. Rest of Europe
12. Asia Pacific Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast
    12.1. Key Findings
    12.2. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Deployment Model, 2017 - 2027
        12.2.1. Managed
        12.2.2. Hosted
            12.2.2.1. UC SaaS
            12.2.2.2. UC PaaS
            12.2.2.3. UC IaaS
    12.3.  Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Service, 2017 - 2027
        12.3.1. Telephony Services
        12.3.2. Contact Center Services
        12.3.3. UC Application Services
        12.3.4. Collaboration Services
    12.4. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by End User, 2017 - 2027
        12.4.1. Small & Medium Enterprises
        12.4.2. Large Enterprises
        12.4.3. Public Sector
        12.4.4. Others
    12.5. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Delivery Model, 2017 - 2027 
        12.5.1. Stand-alone Services
        12.5.2. Integrated Services
    12.6. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Country & Sub-region, 2017 - 2027
        12.6.1. China
        12.6.2. Japan
        12.6.3. India
        12.6.4. Australia
        12.6.5. Rest of Asia Pacific
13. Middle East & Africa (MEA) Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast
    13.1. Key Findings
    13.2. Key Findings
    13.3. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Deployment Model, 2017 - 2027
        13.3.1. Managed
        13.3.2. Hosted
            13.3.2.1. UC SaaS
            13.3.2.2. UC PaaS
            13.3.2.3. UC IaaS
    13.4.  Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Service, 2017 - 2027
        13.4.1. Telephony Services
        13.4.2. Contact Center Services
        13.4.3. UC Application Services
        13.4.4. Collaboration Services
    13.5. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by End User, 2017 - 2027
        13.5.1. Small & Medium Enterprises
        13.5.2. Large Enterprises
        13.5.3. Public Sector
        13.5.4. Others
    13.6. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Delivery Model, 2017 - 2027 
        13.6.1. Stand-alone Services
        13.6.2. Integrated Services
    13.7. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Country & Sub-region, 2017 - 2027
        13.7.1. GCC
        13.7.2. South Africa
        13.7.3. Rest of MEA
14. South America Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast
    14.1. Key Findings
    14.2. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Deployment Model, 2017 - 2027
        14.2.1. Managed
        14.2.2. Hosted
            14.2.2.1. UC SaaS
            14.2.2.2. UC PaaS
            14.2.2.3. UC IaaS
    14.3.  Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Service, 2017 - 2027
        14.3.1. Telephony Services
        14.3.2. Contact Center Services
        14.3.3. UC Application Services
        14.3.4. Collaboration Services
    14.4. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by End User, 2017 - 2027
        14.4.1. Small & Medium Enterprises
        14.4.2. Large Enterprises
        14.4.3. Public Sector
        14.4.4. Others
    14.5. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Delivery Model, 2017 - 2027 
        14.5.1. Stand-alone Services
        14.5.2. Integrated Services
    14.6. Unified Communication-as-a-Service (UCaaS) Market Size [US$ Bn and Seats (Million)] Forecast, by Country & Sub-region, 2017 - 2027
        14.6.1. Brazil
        14.6.2. Rest of South America
15. Competition Landscape
    15.1. Market Player – Competition Matrix
    15.2. Market Revenue Share Analysis (%), by Company (2018)
16. Company Profiles
    16.1. 8x8 Inc.
        16.1.1. Business Overview
        16.1.2. Financials
        16.1.3. Recent Developments
        16.1.4. Business Strategy
    16.2. Alcatel-Lucent SA (Nokia)
        16.2.1. Business Overview
        16.2.2. Financials
        16.2.3. Recent Developments
        16.2.4. Business Strategy
    16.3. Avanade Inc.
        16.3.1. Business Overview
        16.3.2. Financials
        16.3.3. Recent Developments
        16.3.4. Business Strategy
    16.4. Avaya Inc.
        16.4.1. Business Overview
        16.4.2. Financials
        16.4.3. Recent Developments
        16.4.4. Business Strategy
    16.5. Cisco Systems Inc.
        16.5.1. Business Overview
        16.5.2. Financials
        16.5.3. Recent Developments
        16.5.4. Business Strategy
    16.6. Fuze Inc.
        16.6.1. Business Overview
        16.6.2. Financials
        16.6.3. Recent Developments
        16.6.4. Business Strategy
    16.7. HP Development Company, L.P.
        16.7.1. Business Overview
        16.7.2. Financials
        16.7.3. Recent Developments
        16.7.4. Business Strategy
    16.8. IBM Corporation
        16.8.1. Business Overview
        16.8.2. Financials
        16.8.3. Recent Developments
        16.8.4. Business Strategy
    16.9. Microsoft Corporation
        16.9.1. Business Overview
        16.9.2. Financials
        16.9.3. Recent Developments
        16.9.4. Business Strategy
    16.10. Polycom Inc.
        16.10.1. Business Overview
        16.10.2. Financials
        16.10.3. Recent Developments
        16.10.4. Business Strategy
    16.11. Unify Inc. (Atos SE)
        16.11.1. Business Overview
        16.11.2. Financials
        16.11.3. Recent Developments
        16.11.4. Business Strategy
    16.12. Verizon Communications Inc.
        16.12.1. Business Overview
        16.12.2. Financials
        16.12.3. Recent Developments
        16.12.4. Business Strategy
    16.13. West Corporation
        16.13.1. Business Overview
        16.13.2. Financials
        16.13.3. Recent Developments
        16.13.4. Business Strategy
17. Key Takeaways

List of Tables

Table 1: Global UCaaS Market Size (US$ Bn) Forecast, by Deployment Model, 2017–2027
Table 2: Global UCaaS Market Size Seats (Million Units) Forecast, by Deployment Model, 2017– 2027
Table 3: Global Hosted UCaaS Market Size (US$ Bn) Forecast, by Deployment Type, 2017–2027
Table 4: Global Hosted UCaaS Market Size Seats (Million Units) Forecast, by Deployment Type, 2017–2027
Table 5: Global UCaaS Market Size (US$ Bn) Forecast, by Service, 2017–2027
Table 6: Global UCaaS Market Size Seats (Million) Forecast, by Service, 2017–2027
Table 7: Global UCaaS Market Size (US$ Bn) Forecast, by End User, 2017–2027
Table 8: Global UCaaS Market Size Seats (Million) Forecast, by End User, 2017–2027
Table 9: Global UCaaS Market Size (US$ Bn) Forecast, by Delivery Model, 2017–2027
Table 10: Global UCaaS Market Size Seats (Million) Forecast, by Delivery Model, 2017–2027
Table 11: Global UCaaS Market Size (US$ Bn) Forecast, by Region, 2017–2027
Table 12: Global UCaaS Market Size Seats (Million) Forecast, by Region, 2017–2027
Table 13: North America UCaaS Market Size (US$ Bn) Forecast, by Deployment Model, 2017–2027
Table 14: North America UCaaS Market Size Seats (Million Units) Forecast, by Deployment Model, 2017–2027
Table 15: North America Hosted UCaaS Market Size (US$ Bn) Forecast, by Deployment Type, 2017–2027
Table 16: North America Hosted UCaaS Market Size Seats (Million Units) Forecast, by Deployment Type, 2017–2027
Table 17: North America UCaaS Market Size (US$ Bn) Forecast, by Service, 2017–2027
Table 18: North America UCaaS Market Size Seats (Million Units) Forecast, by Service, 2017–2027
Table 19: North America UCaaS Market Size (US$ Bn) Forecast, by End User, 2017–2027
Table 20: North America UCaaS Market Size Seats (Million Units) Forecast, by End User, 2017–2027
Table 21: North America UCaaS Market Size (US$ Bn) Forecast, by Delivery Model, 2017–2027
Table 22: North America UCaaS Market Size Seats (Million Units) Forecast, by Delivery Model, 2017–2027
Table 23: North America UCaaS Market Size (US$ Bn) Forecast, by Country, 2017–2027
Table 24: North America UCaaS Market Size Seats (Million Units) Forecast, by Country, 2017–2027
Table 25: Europe UCaaS Market Size (US$ Bn) Forecast, by Deployment Model, 2017–2027
Table 26: Europe UCaaS Market Size Seats (Million Units) Forecast, by Deployment Model, 2017–2027
Table 27: Europe Hosted UCaaS Market Size (US$ Bn) Forecast, by Deployment Type, 2017–2027
Table 28: Europe Hosted UCaaS Market Size Seats (Million Units) Forecast, by Deployment Type, 2017–2027
Table 29: Europe UCaaS Market Size (US$ Bn) Forecast, by Service, 2017–2027
Table 30: Europe UCaaS Market Size Seats (Million) Forecast, by Service, 2017–2027
Table 31: Europe UCaaS Market Size (US$ Bn) Forecast, by End User, 2017–2027
Table 32: Europe UCaaS Market Size Seats (Million) Forecast, by End User, 2017–2027
Table 33: Europe UCaaS Market Size (US$ Bn) Forecast, by Delivery Model, 2017–2027
Table 34: Europe UCaaS Market Size Seats (Million) Forecast, by Delivery Model, 2017–2027
Table 35: Europe UCaaS Market Size (US$ Bn) Forecast, by Country, 2017–2027
Table 36: Europe UCaaS Market Size Seats (Million) Forecast, by Country, 2017–2027
Table 37: Asia Pacific UCaaS Market Size (US$ Bn) Forecast, by Deployment Model, 2017–2027
Table 38: Asia Pacific UCaaS Market Size Seats (Million Units) Forecast, by Deployment Model, 2017–2027
Table 39: Asia Pacific Hosted UCaaS Market Size (US$ Bn) Forecast, by Deployment Type, 2017–2027
Table 40: Asia Pacific Hosted UCaaS Market Size Seats (Million Units) Forecast, by Deployment Type, 2017–2027
Table 41: Asia Pacific UCaaS Market Size (US$ Bn) Forecast, by Service, 2017–2027
Table 42: Asia Pacific UCaaS Market Size Seats (Million) Forecast, by Service, 2017–2027
Table 43: Asia Pacific UCaaS Market Size (US$ Bn) Forecast, by End User, 2017–2027
Table 44: Asia Pacific UCaaS Market Size Seats (Million) Forecast, by End User, 2017–2027
Table 45: Asia Pacific UCaaS Market Size (US$ Bn) Forecast, by Delivery Model, 2017–2027
Table 46: Asia Pacific UCaaS Market Size Seats (Million) Forecast, by Delivery Model, 2017–2027
Table 47: Asia Pacific UCaaS Market Size (US$ Bn) Forecast, by Country, 2017–2027
Table 48: Asia Pacific UCaaS Market Size Seats (Million) Forecast, by Country, 2017–2027
Table 49: Middle East & Africa UCaaS Market Size (US$ Bn) Forecast, by Deployment Model, 2017–2027
Table 50: Middle East & Africa UCaaS Market Size Seats (Million Units) Forecast, by Deployment Model, 2017–2027
Table 51: Middle East & Africa Hosted UCaaS Market Size (US$ Bn) Forecast, by Deployment Type, 2017–2027
Table 52: Middle East & Africa Hosted UCaaS Market Size Seats (Million Units) Forecast, by Deployment Type, 2017–2027
Table 53: Middle East & Africa UCaaS Market Size (US$ Bn) Forecast, by Service, 2017–2027
Table 54: Middle East & Africa UCaaS Market Size Seats (Million) Forecast, by Service, 2017–2027
Table 55: Middle East & Africa UCaaS Market Size (US$ Bn) Forecast, by End User, 2017–2027
Table 56: Middle East & Africa UCaaS Market Size Seats (Million) Forecast, by End User, 2017–2027
Table 57: Middle East & Africa UCaaS Market Size (US$ Bn) Forecast, by Delivery Model, 2017–2027
Table 58: Middle East & Africa UCaaS Market Size Seats (Million) Forecast, by Delivery Model, 2017–2027
Table 59: Middle East & Africa UCaaS Market Size (US$ Bn) Forecast, by Country, 2017–2027
Table 60: Middle East & Africa UCaaS Market Size Seats (Million) Forecast, by Country, 2017–2027
Table 61: South America UCaaS Market Size (US$ Bn) Forecast, by Deployment Model, 2017–2027
Table 62: South America UCaaS Market Size Seats (Million Units) Forecast, by Deployment Model, 2017–2027
Table 63: South America Hosted UCaaS Market Size (US$ Bn) Forecast, by Deployment Type, 2017–2027
Table 64: South America Hosted UCaaS Market Size Seats (Million Units) Forecast, by Deployment Type, 2017–2027
Table 65: South America UCaaS Market Size (US$ Bn) Forecast, by Service, 2017–2027
Table 66: South America UCaaS Market Size Seats (Million) Forecast, by Service, 2017–2027
Table 67: South America UCaaS Market Size (US$ Bn) Forecast, by End User, 2017–2027
Table 68: South America UCaaS Market Size Seats (Million) Forecast, by End User, 2017–2027
Table 69: South America UCaaS Market Size (US$ Bn) Forecast, by Delivery Model, 2017–2027
Table 70: South America UCaaS Market Size Seats (Million) Forecast, by Delivery Model, 2017–2027
Table 71: South America UCaaS Market Size (US$ Bn) Forecast, by Country, 2017–2027
Table 72: South America UCaaS Market Size Seats (Million) Forecast, by Country, 2017–2027

List of Figures

Figure 1: Global Unified Communication-as-a-Services (UCaaS) Market  Size (US$ Bn) Forecast, 2017 – 2027
Figure 2: Percentage of IT Leaders Who Are Seeing Growth of BYOD, and the Percentage Who Are Positive About the Trend
Figure 3: Global Smartphone Subscriptions
Figure 4: Five Firm Concentration Ratio Analysis (2017)
Figure 5: Market Value Share, by Deployment Model (2018)
Figure 6: UCaaS Market Value Share, by Service (2018)
Figure 7: Market Value Share, by Region (2018)
Figure 8: Market Value Share, by Delivery Model (2018)
Figure 9: Market Value Share, by End User (2018)
Figure 10: Global UCaaS Market Value Share Analysis, by Deployment Model, 2019
Figure 11: Global Hosted UCaaS Market Value Share Analysis, by Deployment Model, 2027
Figure 12: Global UCaaS Market Value Share Analysis, by Deployment Model, by Hosted, 2019
Figure 13: Global UCaaS Market Value Share Analysis, by Deployment Model, by Hosted, 2027
Figure 14: Global UCaaS Market Value Share Analysis, by Service, 2019
Figure 15: Global UCaaS Market Value Share Analysis, by Service, 2027
Figure 16: Global UCaaS Market Value Share Analysis, by End User, 2019
Figure 17: Global UCaaS Market Value Share Analysis, by End User, 2027
Figure 18: Global UCaaS Market Value Share Analysis, by Delivery Model, 2019
Figure 19: Global UCaaS Market Value Share Analysis, by Delivery Model, 2027
Figure 20: Global UCaaS Market Value Share Analysis, by Region, 2019
Figure 21: Global UCaaS Market Value Share Analysis, by Region, 2027
Figure 22: North America UCaaS Market Size (US$ Bn) and Forecast, 2017 – 2027
Figure 23: North America UCaaS Market Opportunity Analysis, 2017 – 2027
Figure 24: North America UCaaS Market Value Share Analysis, by Deployment Model, 2019
Figure 25: North America Hosted UCaaS Market Value Share Analysis, by Deployment Model, 2027
Figure 26: North America UCaaS Market Value Share Analysis, by Deployment Model, by Hosted, 2019
Figure 27: North America UCaaS Market Value Share Analysis, by Deployment Model, by Hosted, 2027
Figure 28: North America UCaaS Market Value Share Analysis, by Service, 2019
Figure 29: North America UCaaS Market Value Share Analysis, by Service, 2027
Figure 30: North America UCaaS Market Value Share Analysis, by End User, 2019
Figure 31: North America UCaaS Market Value Share Analysis, by End User, 2027
Figure 32: North America UCaaS Market Value Share Analysis, by Delivery Model, 2019
Figure 33: North America UCaaS Market Value Share Analysis, by Delivery Model, 2027
Figure 34: North America UCaaS Market Value Share Analysis, by Country, 2019
Figure 35: North America UCaaS Market Value Share Analysis, by Country, 2027
Figure 36: Europe UCaaS Market Size (US$ Bn) and Forecast, 2017 – 2027
Figure 37: Europe UCaaS Market Opportunity Analysis, 2017 – 2027
Figure 38: Europe UCaaS Market Value Share Analysis, by Deployment Model, 2019
Figure 39: Europe Hosted UCaaS Market Value Share Analysis, by Deployment Model, 2027
Figure 40: Europe UCaaS Market Value Share Analysis, by Deployment Model, by Hosted, 2019
Figure 41: Europe UCaaS Market Value Share Analysis, by Deployment Model, by Hosted, 2027
Figure 42: Europe UCaaS Market Value Share Analysis, by Service, 2019
Figure 43: Europe UCaaS Market Value Share Analysis, by Service, 2027
Figure 44: Europe UCaaS Market Value Share Analysis, by End User, 2019
Figure 45: Europe UCaaS Market Value Share Analysis, by End User, 2027
Figure 46: Europe UCaaS Market Value Share Analysis, by Delivery Model, 2019
Figure 47: Europe UCaaS Market Value Share Analysis, by Delivery Model, 2027
Figure 48: Europe UCaaS Market Value Share Analysis, by Country, 2019
Figure 49: Europe UCaaS Market Value Share Analysis, by Country, 2027
Figure 50: Asia Pacific UCaaS Market Size (US$ Bn) and Forecast, 2017 – 2027
Figure 51: Asia Pacific UCaaS Market Opportunity Analysis, 2017 – 2027
Figure 52: Asia Pacific UCaaS Market Value Share Analysis, by Deployment Model, 2019
Figure 53: Asia Pacific Hosted UCaaS Market Value Share Analysis, by Deployment Model, 2027
Figure 54: Asia Pacific UCaaS Market Value Share Analysis, by Deployment Model, by Hosted, 2019
Figure 55: Asia Pacific UCaaS Market Value Share Analysis, by Deployment Model, by Hosted, 2027
Figure 56: Asia Pacific UCaaS Market Value Share Analysis, by Service, 2019
Figure 57: Asia Pacific UCaaS Market Value Share Analysis, by Service, 2027
Figure 58: Asia Pacific UCaaS Market Value Share Analysis, by End User, 2019
Figure 59: Asia Pacific UCaaS Market Value Share Analysis, by End User, 2027
Figure 60: Asia Pacific UCaaS Market Value Share Analysis, by Delivery Model, 2019
Figure 61: Asia Pacific UCaaS Market Value Share Analysis, by Delivery Model, 2027
Figure 62: Asia Pacific UCaaS Market Value Share Analysis, by Country, 2019
Figure 63: Asia Pacific UCaaS Market Value Share Analysis, by Country, 2027
Figure 64: Middle East & Africa UCaaS Market Size (US$ Bn) and Forecast, 2017 – 2027
Figure 65: Middle East & Africa UCaaS Market Opportunity Analysis, 2017 – 2027
Figure 66: Middle East & Africa UCaaS Market Value Share Analysis, by Deployment Model, 2019
Figure 67: Middle East & Africa Hosted UCaaS Market Value Share Analysis, by Deployment Model, 2027
Figure 68: Middle East & Africa UCaaS Market Value Share Analysis, by Deployment Model, by Hosted, 2019
Figure 69: Middle East & Africa UCaaS Market Value Share Analysis, by Deployment Model, by Hosted, 2027
Figure 70: Middle East & Africa UCaaS Market Value Share Analysis, by Service, 2019
Figure 71: Middle East & Africa UCaaS Market Value Share Analysis, by Service, 2027
Figure 72: Middle East & Africa UCaaS Market Value Share Analysis, by End User, 2019
Figure 73: Middle East & Africa UCaaS Market Value Share Analysis, by End User, 2027
Figure 74: Middle East & Africa UCaaS Market Value Share Analysis, by Delivery Model, 2019
Figure 75: Middle East & Africa UCaaS Market Value Share Analysis, by Delivery Model, 2027
Figure 76: Middle East & Africa UCaaS Market Value Share Analysis, by Country, 2019
Figure 77: Middle East & Africa UCaaS Market Value Share Analysis, by Country, 2027
Figure 78: South America UCaaS Market Size (US$ Bn) and Forecast, 2017 – 2027
Figure 79: South America UCaaS Market Opportunity Analysis, 2017 – 2027
Figure 80: South America UCaaS Market Value Share Analysis, by Deployment Model, 2019
Figure 81: South America Hosted UCaaS Market Value Share Analysis, by Deployment Model, 2027
Figure 82: South America UCaaS Market Value Share Analysis, by Deployment Model, by Hosted, 2019
Figure 83: South America UCaaS Market Value Share Analysis, by Deployment Model, by Hosted, 2027
Figure 84: South America UCaaS Market Value Share Analysis, by Service, 2019
Figure 85: South America UCaaS Market Value Share Analysis, by Service, 2027
Figure 86: South America UCaaS Market Value Share Analysis, by End User, 2019
Figure 87: South America UCaaS Market Value Share Analysis, by End User, 2027
Figure 88: South America UCaaS Market Value Share Analysis, by Delivery Model, 2019
Figure 89: South America UCaaS Market Value Share Analysis, by Delivery Model, 2027
Figure 90: South America UCaaS Market Value Share Analysis, by Country, 2019
Figure 91: South America UCaaS Market Value Share Analysis, by Country, 2027
Figure 92: Global UCaaS Market Share Analysis By Company (2018)

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Unified Communication As A Service Market