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Chatbot Market

Chatbot Market (Component: Solution and Services; Deployment: On-premise and Cloud; and Enterprise Size: Small & Medium Enterprises and Large Enterprises) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031

Chatbot Market Outlook 2031

  • The global chatbot market was valued at US$ 3.68 Bn in 2021
  • It is estimated to grow at a CAGR of 22.3% from 2022 to 2031
  • The global chatbot market is expected to reach US$ 26.74 Bn by the end of 2031

Analysts’ Viewpoint on Chatbot Market Scenario

The global chatbot market is significantly driven by the surge in demand for chatbots in industries such as e-commerce, retail, healthcare, BFSI, education, and travel to leverage customer assistance abilities of businesses. Chatbot is an organization's live agent team designed to proactively engage with website visitors, providing them with instant and accurate access to information. Chatbots can communicate with multiple systems and perform a variety of tasks such as customer support, lead generation, and answering FAQs to provide a better customer experience. The COVID-19 pandemic has positively impacted the global chatbot market due to the rise in demand for contactless conversations and provision of real-time health information. Companies are increasingly focusing on R&D programs in cloud-based technologies to create opportunities in the global chatbot market.

Chatbot Market

Chatbot Market Introduction

Chatbot is an AI-based computer program designed to interact with humans via textual or auditory conversations, particularly over the internet. Chatbot helps to connect businesses with customers through different mediums such as voice, text, video, and image. It can be deployed across websites, applications, and messaging channels such as Facebook Messenger, Twitter, or WhatsApp. Chatbots can be used to automate and scale real-time chats with customers to increase their engagement in order to reduce the customer churn rate. Rise in usage of chatbots helps boost operational efficiency and save customer service cost by providing 24/7 support. Chatbots also provide convenience and value-added services to internal employees and external customers. Surge in popularity of chatbots, chatbot websites, chatbot platforms, and voicebots is augmenting the natural language processing market as well as the artificial intelligence market. The popularity of voice-based chatbots is expected to increase in the near future in order to meet the rising demand of customers for fast responses.

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Rise in Demand for Uninterrupted Customer Assistance Fueling Global Chatbot Market

Customer service chatbot is a software that simulates human-like conversations with users via text messages on chat to automatically answer the customer's simple questions, provide product information, and other such purposes. Increasing number of businesses are striving to replace the traditional way of customer service with digital customer service platforms. This helps them answer customer questions and automate routine tasks. Chatbots are increasingly becoming popular in digital businesses due to their ability to respond quickly to online communication between businesses and consumers, and their capability to process large volumes of data.

According to IBM Corporation, 32% of customers anticipate a reply within 30 minutes, 50% of user requests go unsettled, while 52% of customers hang up on representatives from customer service before their issue is resolved. This suggests that customers expect quick responses to their questions from customer service departments or else companies tend to lose out on such customers. Increase in adoption of chatbot technology helps improve the process of customer relationship management (CRM). It also helps improve the response time in order to ease the workload. Integration of machine learning and natural language processing (NLP) with conversational AI chatbots helps understand human communication, reduce customer churn, and deliver 24/7 support to boost the sales and lead generation process. Nowadays, chatbots are considered an essential part of any customer service solution. According to infographics published by Outgrow, increase in usage of chatbots leads to a more than 30% decrease in customer service operational costs. Hence, 69% of users prefer to use chatbots to receive quick responses to standard questions.

Surge in Penetration of Chatbots in E-commerce Sector to Drive Global Chatbot Market

E-commerce chatbots are artificial intelligence systems that can be used by online retailers to engage their customers throughout the customer journey. Chatbots offer personalized shopping experiences to customers based on their past interactions, shopping, website browsing history, age, and gender. They help provide quick notifications and proactive information to make the customer aware of newly launched products, offers, and price changes to boost the revenue of e-commerce businesses. The e-commerce sector demands 24/7 customer support, which is not always possible with human assistance. This is driving the adoption of chatbots in the e-commerce sector, as chatbots help deliver two-way communication and establish a real-time connection with users in order to provide a better shopping experience anytime and anywhere.

Increase in usage of smartphones and social media websites integrated with chatbots enables higher customer engagement. This, in turn, can lead to a seamless payment experience, streamlined communication process, and shortened sales cycle. The usage of chatbots in e-commerce and retail sectors helps deliver automated emails and instant responses to customers. This helps enhance the customer base and significantly drive sales, thus bolstering the customer engagement solutions market.

Regional Outlook of Chatbot Market

North America dominated the global chatbot market in 2021. It is expected to hold major share of the global chatbot market during the forecast period due to the rise in penetration of mobile and web-based chatbots across multiple platforms in the region. Increase in adoption of chatbot technologies for effective customer engagement to deliver enhanced customer services is also projected to boost the future market demand for chatbots in North America. The U.S. is expected to witness considerable growth in the chatbot market owing to the rise in adoption of mobile applications and lucrative presence of start-up vendors in the country.

Europe and Asia Pacific are the fastest-growing markets for chatbots. In Europe, the demand for chatbots in SMEs is rising at a much faster pace than that in large enterprises. Rise in penetration of smartphones and increase in usage of chatbots through social media for branding and automated customer engagement process are projected to drive the chatbot market in Asia Pacific in the near future.

Analysis of Key Players in Global Chatbot Market

The global chatbot market is consolidated, with a few large-scale vendors controlling majority of the share. Key companies are investing significantly in comprehensive R&D activities to enhance their market share. Expansion of product portfolios and mergers and acquisitions are the prominent marketing strategies adopted by market players. Leading players in the global chatbot market are Amazon Web Services, Inc., Artificial Solutions, AIVO, Creative Virtual Ltd., eGain Corporation, Inbenta Holdings Inc., IBM Corporation, Google LLC, Haptik Technologies Limited, Kore.ai, Inc., Nuance Communications, Inc., Microsoft Corporation, and Yellow Ai. Key players have been profiled in the chatbot market report based on parameters such as company overview, financial overview, business strategies, product portfolio, business segments, and recent developments.

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Key Developments in Global Chatbot Market

  • In July 2021, Sabre entered into a partnership with Mindsay to develop a chatbot to automate and improve customer service of airlines, online travel agencies (OTAs) and travel management companies (TMCs), and other travel brands
  • In March 2021, Philips partnered with Orbita to innovate conversational voice and chatbot applications with the human touch that is needed for effective remote patient engagement to enhance the patient experience
  • In March 2020, Portea Medical and Verloop, in partnership with the Goa Government, launched Cobot-19, an information and awareness chatbot to disseminate information about COVID-19

Global Chatbot Market Snapshot

Attribute

Detail

Market Size Value in 2021

US$ 3.68 Bn

Market Forecast Value in 2031

US$ 26.74 Bn

Growth Rate(CAGR)

22.3%

Forecast Period

2022–2031

Historical Data Available for

2017–2020

Quantitative Units

US$ Bn for Value

Market Analysis

Includes cross segment analysis at global as well as regional level. Furthermore, qualitative analysis includes drivers, restraints, opportunities, key trends, Porter’s Five Forces analysis, value chain analysis, and key trend analysis.

Competition Landscape

  • Market share analysis by company (2021)
  • Company profiles section includes overview, product portfolio, sales footprint, key subsidiaries or distributors, strategy & recent developments, and key financials

Format

Electronic (PDF) + Excel

Market Segmentation

  • Component
    • Solution
      • Web-based
      • Mobile
    • Services
  • Deployment
    • On-premise
    • Cloud
  • Enterprise Size
    • Small & Medium Enterprises
    • Large Enterprises
  • Industry
    • BFSI
    • Retail & E-commerce
    • IT & Telecom
    • Healthcare
    • Government
    • Travel & Hospitality
    • Others

Regions Covered

  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • South America

Countries Covered

  • U.S.
  • Canada
  • Mexico
  • Germany
  • U.K.
  • France
  • Italy
  • Spain
  • China
  • India
  • Japan
  • ASEAN
  • Saudi Arabia
  • United Arab Emirates
  • South Africa
  • Brazil
  • Argentina

Companies Profiled

  • Amazon Web Services, Inc.
  • Artificial Solutions
  • AIVO
  • Creative Virtual Ltd.
  • eGain Corporation
  • Inbenta Holdings Inc.
  • IBM Corporation
  • Google LLC
  • Haptik Technologies Limited
  • Kore.ai, Inc.
  • Microsoft Corporation
  • Yellow Ai
  • LiveChat, Inc. (ChatBot.com)

Customization Scope

Available upon request

Pricing

Available upon request

Chatbot Market

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Frequently Asked Questions

What was the size of the global chatbot market in 2021?

The global chatbot market is expected to reach US$ 3.68 Bn by 2021

What is the growth rate of the global chatbot market?

The global chatbot market is estimated to grow at a CAGR of 22.3% during the forecast period

What is the growth opportunity of the global chatbot market?

Increase in penetration of chatbots in e-commerce sector

What are the drivers of the global chatbot market?

Rise in demand for uninterrupted customer assistance and growth in integration of chatbots with social media networks

Which region is more attractive for players in the global chatbot market?

North America is a more attractive region for vendors in the global chatbot market

How much will the global chatbot market be worth in 2031?

The global chatbot market is expected to reach a value of US$ 26.74 Bn in 2031

Who are the key players in the global chatbot market?

Amazon Web Services, Inc., Artificial Solutions, AIVO, Creative Virtual Ltd., eGain Corporation, Inbenta Holdings Inc., IBM Corporation, Google LLC, Haptik Technologies Limited, Kore.ai, Inc., Nuance Communications, Inc., Microsoft Corporation, Yellow Ai and LiveChat, Inc. (ChatBot.com)

1. Preface

    1.1. Market Introduction

    1.2. Market Segmentation

    1.3. Key Research Objectives

2. Assumptions and Research Methodology

    2.1. Research Methodology

        2.1.1. List of Primary and Secondary Sources

    2.2. Key Assumptions for Data Modelling

3. Executive Summary: Global Chatbot Market

4. Market Overview

    4.1. Market Definition

    4.2. Technology/ Product Roadmap

    4.3. Market Factor Analysis

        4.3.1. Forecast Factors

        4.3.2. Ecosystem/ Value Chain Analysis

        4.3.3. Market Dynamics (Growth Influencers)

            4.3.3.1. Drivers

            4.3.3.2. Restraints

            4.3.3.3. Opportunities

            4.3.3.4. Impact Analysis of Drivers and Restraints

    4.4. COVID-19 Impact Analysis

        4.4.1. Impact of COVID-19 on Chatbot Market

        4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending

            4.4.2.1. Increase in Spending

            4.4.2.2. Decrease in Spending

        4.4.3. Short Term and Long Term Impact on the Market

    4.5. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East and Africa/ South America)

        4.5.1. By Component

        4.5.2. By Deployment

        4.5.3. By Enterprise Size

        4.5.4. By Industry

5. Global Chatbot Market Analysis and Forecast

    5.1. Market Revenue Analysis (US$ Mn), 2016-2031

        5.1.1. Historic Growth Trends, 2016-2021

        5.1.2. Forecast Trends, 2022-2031

    5.2. Pricing Model Analysis/ Price Trend Analysis

6. Global Chatbot Market Analysis, by Component

    6.1. Overview and Definitions

    6.2. Key Segment Analysis

    6.3. Chatbot Market Size (US$ Mn) Forecast, by Component, 2018 - 2031

        6.3.1. Solution

            6.3.1.1. Web-based

            6.3.1.2. Mobile

        6.3.2. Services

7. Global Chatbot Market Analysis, by Deployment

    7.1. Overview and Definitions

    7.2. Key Segment Analysis

    7.3. Chatbot Market Size (US$ Mn) Forecast, by Deployment, 2018 - 2031

        7.3.1. On-premise

        7.3.2. Cloud

8. Global Chatbot Market Analysis, by Enterprise Size

    8.1. Overview and Definitions

    8.2. Key Segment Analysis

    8.3. Chatbot Market Size (US$ Mn) Forecast, by Enterprise Size, 2018 - 2031

        8.3.1. Small & Medium Enterprises

        8.3.2. Large Enterprises

9. Global Chatbot Market Analysis, by Industry

    9.1. Overview and Definitions

    9.2. Key Segment Analysis

    9.3. Chatbot Market Size (US$ Mn) Forecast, by Industry, 2018 - 2031

        9.3.1. BFSI

        9.3.2. Retail & E-commerce

        9.3.3. IT & Telecom

        9.3.4. Healthcare

        9.3.5. Government

        9.3.6. Travel & Hospitality

        9.3.7. Others

10. Global Chatbot Market Analysis and Forecasts, by Region

    10.1. Key Findings

    10.2. Market Size (US$ Mn) Forecast by Region, 2018-2031

        10.2.1. North America

        10.2.2. Europe

        10.2.3. Asia Pacific

        10.2.4. Middle East & Africa

        10.2.5. South America

11. North America Chatbot Market Analysis and Forecast

    11.1. Regional Outlook

    11.2. Chatbot Market Size (US$ Mn) Analysis and Forecast, 2018 - 2031

        11.2.1. By Component

        11.2.2. By Deployment

        11.2.3. By Enterprise Size

        11.2.4. By Industry

    11.3. Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 - 2031

        11.3.1. U.S.

        11.3.2. Canada

        11.3.3. Mexico

12. Europe Chatbot Market Analysis and Forecast

    12.1. Regional Outlook

    12.2. Chatbot Market Size (US$ Mn) Analysis and Forecast, 2018 - 2031

        12.2.1. By Component

        12.2.2. By Deployment

        12.2.3. By Enterprise Size

        12.2.4. By Industry

    12.3. Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 - 2031

        12.3.1. Germany

        12.3.2. UK

        12.3.3. France

        12.3.4. Italy

        12.3.5. Spain

        12.3.6. Rest of Europe

13. Asia Pacific Chatbot Market Analysis and Forecast

    13.1. Regional Outlook

    13.2. Chatbot Market Size (US$ Mn) Analysis and Forecast, 2018 - 2031

        13.2.1. By Component

        13.2.2. By Deployment

        13.2.3. By Enterprise Size

        13.2.4. By Industry

    13.3. Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 - 2031

        13.3.1. China

        13.3.2. India

        13.3.3. Japan

        13.3.4. ASEAN

        13.3.5. Rest of Asia Pacific

14. Middle East & Africa Chatbot Market Analysis and Forecast

    14.1. Regional Outlook

    14.2. Chatbot Market Size (US$ Mn) Analysis and Forecast, 2018 - 2031

        14.2.1. By Component

        14.2.2. By Deployment

        14.2.3. By Enterprise Size

        14.2.4. By Industry

    14.3. Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 - 2031

        14.3.1. Saudi Arabia

        14.3.2. The United Arab Emirates

        14.3.3. South Africa

        14.3.4. Rest of Middle East & Africa

15. South America Chatbot Market Analysis and Forecast

    15.1. Regional Outlook

    15.2. Chatbot Market Size (US$ Mn) Analysis and Forecast, 2018 - 2031

        15.2.1. By Component

        15.2.2. By Deployment

        15.2.3. By Enterprise Size

        15.2.4. By Industry

    15.3. Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 - 2031

        15.3.1. Brazil

        15.3.2. Argentina

        15.3.3. Rest of South America

16. Competition Landscape

    16.1. Market Competition Matrix, by Leading Players

    16.2. Market Revenue Share Analysis (%), by Leading Players (2021)

    16.3. Competitive Scenario

        16.3.1. List of Emerging, Prominent and Leading Players

        16.3.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, etc.

17. Company Profiles

    17.1. Amazon Web Cloud, Inc.

        17.1.1. Business Overview

        17.1.2. Company Revenue

        17.1.3. Product Portfolio

        17.1.4. Geographic Footprint

        17.1.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.2. Artificial Solutions

        17.2.1. Business Overview

        17.2.2. Company Revenue

        17.2.3. Product Portfolio

        17.2.4. Geographic Footprint

        17.2.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.3. AIVO

        17.3.1. Business Overview

        17.3.2. Company Revenue

        17.3.3. Product Portfolio

        17.3.4. Geographic Footprint

        17.3.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.4. Creative Virtual Ltd.

        17.4.1. Business Overview

        17.4.2. Company Revenue

        17.4.3. Product Portfolio

        17.4.4. Geographic Footprint

        17.4.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.5. eGain Corporation

        17.5.1. Business Overview

        17.5.2. Company Revenue

        17.5.3. Product Portfolio

        17.5.4. Geographic Footprint

        17.5.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.6. Inbenta Holdings Inc.

        17.6.1. Business Overview

        17.6.2. Company Revenue

        17.6.3. Product Portfolio

        17.6.4. Geographic Footprint

        17.6.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.7. IBM Corporation

        17.7.1. Business Overview

        17.7.2. Company Revenue

        17.7.3. Product Portfolio

        17.7.4. Geographic Footprint

        17.7.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.8. Google LLC

        17.8.1. Business Overview

        17.8.2. Company Revenue

        17.8.3. Product Portfolio

        17.8.4. Geographic Footprint

        17.8.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.9. Haptik Technologies Limited

        17.9.1. Business Overview

        17.9.2. Company Revenue

        17.9.3. Product Portfolio

        17.9.4. Geographic Footprint

        17.9.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.10. Kore.ai, Inc.

        17.10.1. Business Overview

        17.10.2. Company Revenue

        17.10.3. Product Portfolio

        17.10.4. Geographic Footprint

        17.10.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.11. Microsoft Corporation

        17.11.1. Business Overview

        17.11.2. Company Revenue

        17.11.3. Product Portfolio

        17.11.4. Geographic Footprint

        17.11.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.12. Yellow Ai

        17.12.1. Business Overview

        17.12.2. Company Revenue

        17.12.3. Product Portfolio

        17.12.4. Geographic Footprint

        17.12.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.13. LiveChat, Inc. (ChatBot.com)

        17.13.1. Business Overview

        17.13.2. Company Revenue

        17.13.3. Product Portfolio

        17.13.4. Geographic Footprint

        17.13.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.14. Others

18. Key Takeaways

List of Tables

Table 1: Acronyms Used in the Chatbot Market

Table 2: North America Chatbot Market Revenue Analysis, by Country, 2022 - 2031 (US$ Mn)

Table 3: Europe Chatbot Market Revenue Analysis, by Country, 2022 - 2031 (US$ Mn)

Table 4: Asia Pacific Chatbot Market Revenue Analysis, by Country, 2022 - 2031 (US$ Mn)

Table 5: Middle East & Africa Chatbot Market Revenue Analysis, by Country, 2022 and 2031 (US$ Mn)

Table 6: South America Chatbot Market Revenue Analysis, by Country, 2022 - 2031 (US$ Mn)

Table 7: Impact Analysis of Drivers & Restraints

Table 8: Global Chatbot Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

Table 9: Global Chatbot Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

Table 10: Global Chatbot Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

Table 11: Global Chatbot Market Value (US$ Mn) Forecast, by Industry, 2018 – 2031

Table 12: Global Chatbot Market Volume (US$ Mn) Forecast, by Region, 2018 – 2031

Table 13: North America Chatbot Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

Table 14: North America Chatbot Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

Table 15: North America Chatbot Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

Table 16: North America Chatbot Market Value (US$ Mn) Forecast, by Industry, 2018 – 2031

Table 17: North America Chatbot Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

Table 18: U.S. Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 19: Canada Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 20: Mexico Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 21: Europe Chatbot Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

Table 22: Europe Chatbot Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

Table 23: Europe Chatbot Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

Table 24: Europe Chatbot Market Value (US$ Mn) Forecast, by Industry, 2018 – 2031

Table 25: Europe Chatbot Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

Table 26: Germany Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 27: U.K. Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 28: France Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 29: Spain Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 30: Italy Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 31: Asia Pacific Chatbot Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

Table 32: Asia Pacific Chatbot Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

Table 33: Asia Pacific Chatbot Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

Table 34: Asia Pacific Chatbot Market Value (US$ Mn) Forecast, by Industry, 2018 – 2031

Table 35: Asia Pacific Chatbot Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

Table 36: China Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 37: India Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 38: Japan Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 39: ASEAN Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 40: Middle East & Africa Chatbot Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

Table 41: Middle East & Africa Chatbot Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

Table 42: Middle East & Africa Chatbot Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

Table 43: Middle East & Africa Chatbot Market Value (US$ Mn) Forecast, by Industry, 2018 – 2031

Table 44: Middle East & Africa Chatbot Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

Table 45: Saudi Arabia Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 46: U.A.E. Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 47: South Africa Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 48: South America Chatbot Market Value (US$ Mn) Forecast, by Component, 2018 – 2031

Table 49: South America Chatbot Market Value (US$ Mn) Forecast, by Deployment, 2018 – 2031

Table 50: South America Chatbot Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 – 2031

Table 51: South America Chatbot Market Value (US$ Mn) Forecast, by Industry, 2018 – 2031

Table 52: South America Chatbot Market Value (US$ Mn) Forecast, by Country, 2018 - 2031

Table 53: Brazil Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 54: Argentina Chatbot Market Revenue CAGR Breakdown (%), by Growth Term

Table 55: Mergers & Acquisitions, Expansions (1/4)

Table 56: Mergers & Acquisitions, Expansions (2/4)

Table 57: Mergers & Acquisitions, Expansions (3/4)

Table 58: Mergers & Acquisitions, Expansions (4/4)

List of Figures

Figure 1: Global Chatbot Market Size (US$ Mn) Forecast, 2018–2031

Figure 2: Global Chatbot Market Revenue (US$ Mn) Opportunity Assessment, by Region, 2022E

Figure 3: Top Segment Analysis of Chatbot Market

Figure 4: Global Chatbot Market Revenue (US$ Mn) Opportunity Assessment, by Region, 2031F

Figure 5: Global Chatbot Market Attractiveness Assessment, by Component

Figure 6: Global Chatbot Market Attractiveness Assessment, by Deployment

Figure 7: Global Chatbot Market Attractiveness Assessment, by Enterprise Size

Figure 8: Global Chatbot Market Attractiveness Assessment, by Industry

Figure 9: Global Chatbot Market Attractiveness Assessment, by Region

Figure 10: Global Chatbot Market Revenue (US$ Mn) Historic Trends, 2016 - 2021

Figure 11: Global Chatbot Market Revenue Opportunity (US$ Mn) Historic Trends, 2016 - 2021

Figure 12: Global Chatbot Market Value Share Analysis, by Component, 2022

Figure 13: Global Chatbot Market Value Share Analysis, by Component, 2031

Figure 14: Global Chatbot Market Absolute Opportunity (US$ Mn), by Solution, 2022 – 2031

Figure 15: Global Chatbot Market Absolute Opportunity (US$ Mn), by Services, 2022 – 2031

Figure 16: Global Chatbot Market Value Share Analysis, by Deployment, 2022

Figure 17: Global Chatbot Market Value Share Analysis, by Deployment, 2031

Figure 18: Global Chatbot Market Absolute Opportunity (US$ Mn), by On-premise, 2022 – 2031

Figure 19: Global Chatbot Market Absolute Opportunity (US$ Mn), by Cloud, 2022 – 2031

Figure 20: Global Chatbot Market Value Share Analysis, by Enterprise Size, 2022

Figure 21: Global Chatbot Market Value Share Analysis, by Enterprise Size, 2031

Figure 22: Global Chatbot Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2022 – 2031

Figure 23: Global Chatbot Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2022 – 2031

Figure 24: Global Chatbot Market Value Share Analysis, by Industry, 2022

Figure 25: Global Chatbot Market Value Share Analysis, by Industry, 2031

Figure 26: Global Chatbot Market Absolute Opportunity (US$ Mn), by BFSI, 2022 – 2031

Figure 27: Global Chatbot Market Absolute Opportunity (US$ Mn), by Retail & E-commerce, 2022 – 2031

Figure 28: Global Chatbot Market Absolute Opportunity (US$ Mn), by IT & Telecom, 2022 – 2031

Figure 29: Global Chatbot Market Absolute Opportunity (US$ Mn), by    Healthcare, 2022 – 2031

Figure 30: Global Chatbot Market Absolute Opportunity (US$ Mn), by    Government, 2022 – 2031

Figure 31: Global Chatbot Market Absolute Opportunity (US$ Mn), by    Travel & Hospitality, 2022 – 2031

Figure 32: Global Chatbot Market Absolute Opportunity (US$ Mn), by    Others, 2022 – 2031

Figure 33: Global Chatbot Market Opportunity (US$ Mn), by Region

Figure 34: Global Chatbot Market Opportunity Share (%), by Region, 2022–2031

Figure 35: Global Chatbot Market Size (US$ Mn), by Region, 2022 & 2031

Figure 36: Global Chatbot Market Value Share Analysis, by Region, 2022

Figure 37: Global Chatbot Market Value Share Analysis, by Region, 2031

Figure 38: North America Chatbot Market Absolute Opportunity (US$ Mn), 2022 – 2031

Figure 39: Europe Chatbot Market Absolute Opportunity (US$ Mn), 2022 – 2031

Figure 40: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), 2022 – 2031

Figure 41: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), 2022 – 2031

Figure 42: South America Chatbot Market Absolute Opportunity (US$ Mn), 2022 – 2031

Figure 43: North America Chatbot Revenue Opportunity Share, by Component

Figure 44: North America Chatbot Revenue Opportunity Share, by Deployment

Figure 45: North America Chatbot Revenue Opportunity Share, by Enterprise Size

Figure 46: North America Chatbot Revenue Opportunity Share, by Industry

Figure 47: North America l Chatbot Market Value Share Analysis, by Component, 2022

Figure 48: North America Chatbot Market Value Share Analysis, by Component, 2031

Figure 49: North America Chatbot Market Absolute Opportunity (US$ Mn), by Solution, 2022 – 2031

Figure 50: North America Chatbot Market Absolute Opportunity (US$ Mn), by Services, 2022 – 2031

Figure 51: North America Chatbot Market Value Share Analysis, by Deployment, 2022

Figure 52: North America Chatbot Market Value Share Analysis, by Deployment, 2031

Figure 53: North America Chatbot Market Absolute Opportunity (US$ Mn), by On-premise, 2022 – 2031

Figure 54: North America Chatbot Market Absolute Opportunity (US$ Mn), by Cloud, 2022 – 2031

Figure 55: North America Chatbot Market Value Share Analysis, by Enterprise Size, 2022

Figure 56: North America Chatbot Market Value Share Analysis, by Enterprise Size, 2031

Figure 57: North America Chatbot Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2022 – 2031

Figure 58: North America Chatbot Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2022 – 2031

Figure 59: North America Chatbot Market Value Share Analysis, by Industry, 2022

Figure 60: North America Chatbot Market Value Share Analysis, by Industry, 2031

Figure 61: North America Chatbot Market Absolute Opportunity (US$ Mn), by BFSI, 2022 – 2031

Figure 62: North America Chatbot Market Absolute Opportunity (US$ Mn), by Retail & E-commerce, 2022 – 2031

Figure 63: North America Chatbot Market Absolute Opportunity (US$ Mn), by IT & Telecom, 2022 – 2031

Figure 64: North America Chatbot Market Absolute Opportunity (US$ Mn), by Healthcare, 2022 – 2031

Figure 65: North America Chatbot Market Absolute Opportunity (US$ Mn), by Government, 2022 – 2031

Figure 66: North America Chatbot Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2022 – 2031

Figure 67: North America Chatbot Market Absolute Opportunity (US$ Mn), by Others, 2022 – 2031

Figure 68: Figure 62: North America Chatbot Market Value Share Analysis, by Country, 2022

Figure 69: North America Chatbot Market Value Share Analysis, by Country, 2031

Figure 70: U.S. Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 71: Canada Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 72: Mexico Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 73: Europe Chatbot Revenue Opportunity Share, by Component

Figure 74: Europe Chatbot Revenue Opportunity Share, by Deployment

Figure 75: Europe Chatbot Revenue Opportunity Share, by Enterprise Size

Figure 76: Europe Chatbot Market Value Share Analysis, by Component, 2022

Figure 77: Europe Chatbot Market Value Share Analysis, by Component, 2031

Figure 78: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Solution, 2022 – 2031

Figure 79: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Services, 2022 – 2031

Figure 80: Europe Chatbot Market Value Share Analysis, by Deployment, 2022

Figure 81: Europe Chatbot Market Value Share Analysis, by Deployment, 2031

Figure 82: Europe Chatbot Market Absolute Opportunity (US$ Mn), by On-premise, 2022 – 2031

Figure 83: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Cloud, 2022 – 2031

Figure 84: Europe Chatbot Market Value Share Analysis, by Enterprise Size, 2022

Figure 85: Europe Chatbot Market Value Share Analysis, by Enterprise Size, 2031

Figure 86: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2022 – 2031

Figure 87: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2022 – 2031

Figure 88: Europe Chatbot Market Value Share Analysis, by Industry, 2022

Figure 89: Europe Chatbot Market Value Share Analysis, by Industry, 2031

Figure 90: Europe Chatbot Market Absolute Opportunity (US$ Mn), by BFSI, 2022 – 2031

Figure 91: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Retail & E-commerce, 2022 – 2031

Figure 92: Europe Chatbot Market Absolute Opportunity (US$ Mn), by IT & Telecom, 2022 – 2031

Figure 93: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Healthcare, 2022 – 2031

Figure 94: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Government, 2022 – 2031

Figure 95: Figure 87: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2022 – 2031

Figure 96: Europe Chatbot Market Absolute Opportunity (US$ Mn), by Others, 2022 – 2031

Figure 97: Europe Chatbot Market Value Share Analysis, by Country, 2022

Figure 98: Europe Chatbot Market Value Share Analysis, by Country, 2031

Figure 99: Germany Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 100: U.K. Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 101: France Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 102: Italy Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 103: Spain Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 104: Asia Pacific Chatbot Revenue Opportunity Share, by Component

Figure 105: Asia Pacific Chatbot Revenue Opportunity Share, by Deployment

Figure 106: Asia Pacific Chatbot Revenue Opportunity Share, by Enterprise Size

Figure 107: Asia Pacific l Chatbot Market Value Share Analysis, by Component, 2022

Figure 108: Asia Pacific Chatbot Market Value Share Analysis, by Component, 2031

Figure 109: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Solution, 2022 – 2031

Figure 110: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Services, 2022 – 2031

Figure 111: Asia Pacific Chatbot Market Value Share Analysis, by Deployment, 2022

Figure 112: Asia Pacific Chatbot Market Value Share Analysis, by Deployment, 2031

Figure 113: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by On-premise, 2022 – 2031

Figure 114: Figure 106: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Cloud, 2022 – 2031

Figure 115: Figure 107: Asia Pacific Chatbot Market Value Share Analysis, by Enterprise Size, 2022

Figure 116: Figure 108: Asia Pacific Chatbot Market Value Share Analysis, by Enterprise Size, 2031

Figure 117: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2022 – 2031

Figure 118: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2022 – 2031

Figure 119: Asia Pacific Chatbot Market Value Share Analysis, by Industry, 2022

Figure 120: Asia Pacific Chatbot Market Value Share Analysis, by Industry, 2031

Figure 121: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by BFSI, 2022 – 2031

Figure 122: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Retail & E-commerce, 2022 – 2031

Figure 123: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by IT & Telecom, 2022 – 2031

Figure 124: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Healthcare, 2022 – 2031

Figure 125: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Government, 2022 – 2031

Figure 126: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2022 – 2031

Figure 127: Asia Pacific Chatbot Market Absolute Opportunity (US$ Mn), by Others, 2022 – 2031

Figure 128: Asia Pacific Chatbot Market Value Share Analysis, by Country, 2022

Figure 129: Asia Pacific Chatbot Market Value Share Analysis, by Country, 2031

Figure 130: China Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 131: India Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 132: Japan Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 133: ASEAN Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 134: Middle East & Africa Chatbot Revenue Opportunity Share, by Component

Figure 135: Middle East & Africa Chatbot Revenue Opportunity Share, by Deployment

Figure 136: Middle East & Africa Chatbot Revenue Opportunity Share, by Enterprise Size

Figure 137: Middle East & Africa l Chatbot Market Value Share Analysis, by Component, 2022

Figure 138: Middle East & Africa Chatbot Market Value Share Analysis, by Component, 2031

Figure 139: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Solution, 2022 – 2031

Figure 140: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Services, 2022 – 2031

Figure 141: Middle East & Africa Chatbot Market Value Share Analysis, by Deployment, 2022

Figure 142: Middle East & Africa Chatbot Market Value Share Analysis, by Deployment, 2031

Figure 143: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by On-premise, 2022 – 2031

Figure 144: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Cloud, 2022 – 2031

Figure 145: Middle East & Africa Chatbot Market Value Share Analysis, by Enterprise Size, 2022

Figure 146: Middle East & Africa Chatbot Market Value Share Analysis, by Enterprise Size, 2031

Figure 147: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2022 – 2031

Figure 148: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2022 – 2031

Figure 149: Middle East & Africa Chatbot Market Value Share Analysis, by Industry, 2022

Figure 150: Middle East & Africa Chatbot Market Value Share Analysis, by Industry, 2031

Figure 151: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by BFSI, 2022 – 2031

Figure 152: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Retail & E-commerce, 2022 – 2031

Figure 153: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by IT & Telecom, 2022 – 2031

Figure 154: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Healthcare, 2022 – 2031

Figure 155: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Government, 2022 – 2031

Figure 156: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2022 – 2031

Figure 157: Middle East & Africa Chatbot Market Absolute Opportunity (US$ Mn), by Others, 2022 – 2031

Figure 158: Middle East & Africa Chatbot Market Value Share Analysis, by Country, 2022

Figure 159: Middle East & Africa Chatbot Market Value Share Analysis, by Country, 2031

Figure 160: Saudi Arabia Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 161: U.A.E. Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 162: South Africa Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 163: South America Chatbot Revenue Opportunity Share, by Component

Figure 164: South America Chatbot Revenue Opportunity Share, by Deployment

Figure 165: South America Chatbot Revenue Opportunity Share, by Enterprise Size

Figure 166: South America Chatbot Market Value Share Analysis, by Component, 2022

Figure 167: South America Chatbot Market Value Share Analysis, by Component, 2031

Figure 168: South America Chatbot Market Absolute Opportunity (US$ Mn), by Solution, 2022 – 2031

Figure 169: South America Chatbot Market Absolute Opportunity (US$ Mn), by Services, 2022 – 2031

Figure 170: South America Chatbot Market Value Share Analysis, by Deployment, 2022

Figure 171: South America Chatbot Market Value Share Analysis, by Deployment, 2031

Figure 172: South America Chatbot Market Absolute Opportunity (US$ Mn), by On-premise, 2022 – 2031

Figure 173: South America Chatbot Market Absolute Opportunity (US$ Mn), by Cloud, 2022 – 2031

Figure 174: South America Chatbot Market Value Share Analysis, by Enterprise Size, 2022

Figure 175: South America Chatbot Market Value Share Analysis, by Enterprise Size, 2031

Figure 176: South America Chatbot Market Absolute Opportunity (US$ Mn), by Small & Medium Enterprises, 2022 – 2031

Figure 177: South America Chatbot Market Absolute Opportunity (US$ Mn), by Large Enterprises, 2022 – 2031

Figure 178: South America Chatbot Market Value Share Analysis, by Industry, 2022

Figure 179: South America Chatbot Market Value Share Analysis, by Industry, 2031

Figure 180: South America Chatbot Market Absolute Opportunity (US$ Mn), by BFSI, 2022 – 2031

Figure 181: South America Chatbot Market Absolute Opportunity (US$ Mn), by Retail & E-commerce, 2022 – 2031

Figure 182: South America Chatbot Market Absolute Opportunity (US$ Mn), by IT & Telecom, 2022 – 2031

Figure 183: South America Chatbot Market Absolute Opportunity (US$ Mn), by Healthcare, 2022 – 2031

Figure 184: South America Chatbot Market Absolute Opportunity (US$ Mn), by Government, 2022 – 2031

Figure 185: South America Chatbot Market Absolute Opportunity (US$ Mn), by Travel & Hospitality, 2022 – 2031

Figure 186: South America Chatbot Market Absolute Opportunity (US$ Mn), by Others, 2022 – 2031

Figure 187: South America Chatbot Market Value Share Analysis, by Country, 2022

Figure 188: South America Chatbot Market Value Share Analysis, by Country, 2031

Figure 189: Brazil Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

Figure 190: Argentina Chatbot Market Opportunity Growth Analysis (US$ Mn) Forecast, 2022 – 2031

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