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According to a new market report pertaining to the global chatbot market published by Transparency Market Research the global chatbot market was valued at US$ 274.5 Mn in 2019 and is projected to reach US$ 2,358.2 Mn by 2027, at a CAGR of 31.3% during the forecast period from 2020 to 2027. The adoption of the chatbot system is expected to increase due to increasing adoption of artificial intelligence technology in services sector. The chatbot is majorly used to offer immediate and effective customer support by the company to enhance the customer experience with advancement in the support and service segment. North America is anticipated to lead the global chatbot market in terms of revenue during the forecast period.

Chatbot is programmed to enable users and businesses to interact through medium such as voice, text, video, file sharing, and image. Chatbot practice natural language processing for conversation with user and provide enhanced customer engagement in various applications includes retail, healthcare, banking financial services and insurance, e-commerce and others The chatbot market is segmented based on platform and enterprise size. Chatbot are accessible through different platforms such as we-based, mobile and standalone. Besides this market is segmented on the basis of enterprise size includes small & medium enterprise and large enterprise

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Some of the key factors driving the growth of the chatbot market are growing demand of chatbot across various industry verticals and focus on enhanced customer intelligence/engagement using AI based chatbots. However, among the various factors responsible for restraining growth of chatbot market, technological competency to host and support chatbot operation to provide smooth user experience holds major prominence

On the basis of platform, the global chatbot market is segmented into web-based, mobile and standalone. Of these, mobile segment is estimated to expand at a significant pace during the forecast period. This is primarily due to ubiquitous nature and owing to the dominance over other platform for messaging.

Adoption of chatbot resulting from the demand to increase interaction with customer has enabled both large, and small and medium enterprises to improve efficiency and increase customer engagement through mobile based customer engagement app.

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Additionally, the accelerating demand of chatbot is observed among small & medium enterprises, for branding, customer engagement and to reduce the overall cost associated with different customer engagement software. The unique feature to recollect and study from past conversation and interaction between business and customers, chatbot market is expected to gain traction among small and medium enterprises aiming to expand.

The North American regional market was valued at USD 132.75 Mn, dominating the global chatbot market industry in terms of revenue in 2019. Asia Pacific region is also anticipated to witness significant growth throughout the forecast period as the region is also one of the significant market for mobile segment. The rapid adoption of mobile in Asia Pacific region is the expected to provide opportunity for the adoption of chatbot applications as well. These applications use in various applications such as from personalized assistance to media publications. Performance monitoring and analytics is one of the exciting areas of opportunity in the global chatbot market

North America contributes a major revenue share of the global chatbot market. Moreover, the region is anticipated to be the fastest-growing segment during the forecast period. The growth in the region is mainly driven by demand from countries such as the U.S. and Canada.

new chatbot market

The web based chatbot is used for across various industry verticals, in banking it allow users to get information of their bank accounts, telegram services, in online travel agency it enables retrieving information about the fares & schedules and booking tickets., Chatbot would change the way users interact and would become the integral part of human identical digital ecosystem. Chatbot store supports the distribution of chatbots across various business applications or messaging platforms. The adoption of messaging and voice technologies is expected to drive the potential of chatbot among the enterprise.

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Leveraging the vast opportunities via the deployment of chatbot, a large number of companies across various industries including travel and e-commerce are developing chatbot using the services of various available platforms and deploying their own chatbot. Some of the key industry players profiled in the study include

  • Astute Solutions
  • Facebook, Inc.
  • Google, Inc.
  • Haptik, Inc.
  • Helpshift
  • Imperson Ltd.
  • Kasisto Inc.
  • Kiwi, Inc.
  • Microsoft Corporation
  • Pandorabots, Inc.
  • Slack Technologies, Inc.
  • ToyTalk (PullString Inc.)
  • Yahoo Inc.

Chatbot refers to a computer program, which stimulates the conversation between human and the machine. Generally, a chatbot acts like a real person with the support of artificial intelligence. The major applications of the chatbot include ecommerce websites, social media platforms, call centers, gaming and mobile applications.

The Chatbot Market report provides an in-depth analysis of the global chatbot market for the period 2019 – 2027, wherein 2019 is the base year and the years from 2020 to 2027 is the forecast period. The report also contains the compound annual growth rate (CAGR %) from 2020 to 2027 for all the segments. The report covers key trends prevailing in the global chatbot market over the forecast period. The report also provides impact analysis for those key trends across all the geographical regions. It also highlights various drivers, restraints, and opportunities expected to influence the market’s growth during the forecast period.

The study provides a holistic perspective on market growth in terms of revenue estimates (in US$ Mn), across different geographies, which include North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and South America. The market estimates have been analyzed by taking into account the impact of various economic, political, technological, social, and legal and the existing market dynamics influencing market growth. The report would also include executive summary, providing the overview of the global chatbot market. The report also provides industry development and key market indicators for the global chatbot market.

This research study on the global Chatbot market provides a detailed analysis based on the different segments including platform type and enterprise type.  Based on the platform, the market is divided into the web-based, mobile and stand-alone. Based on enterprise size, the market is segmented into small & medium enterprises and large enterprises. The report also covers profiles of major players, their growth strategies and also focuses on various recent developments, and includes market positioning analysis of key players operating in the chatbot market. The report also encompasses cross segment market attractiveness analysis, for different geographies based on their growth rate and market size. The report also analyses the global chatbot ecosystem and recognizes key stakeholders of the industry.

The study includes competition matrix for key players in the global chatbot market based on their capabilities and growth potential. The competition matrix also benchmarks the key companies in the global chatbot market on the basis of top line growth, market share, segment growth, infrastructure capabilities, market position, product offerings, R&D focus and future outlook. The completion matrix also contains the major developments made by the company in the recent years.

Under the company profiles section, the report provides an overview of the players operating in the market, the strategies deployed by them to gain competitive advantage, the annual revenue generated by them in the past two or three years, SWOT analysis, regional breakdown and their relevant business segment revenue. The report also contains market share analysis of the key players in the global chatbot market for the year 2019 based on their revenues generated for the same year.

The report aims to provide an inclusive analysis of the global chatbot market across geographical regions, which are further sub-segmented into countries located in the region to cover in-depth analysis of the global chatbot market. Key countries included in the scope of the study are - The U.S., Canada, the U.K., Germany, France, China, India, Japan, Australia UAE, Saudi Arabia, Brazil and Argentina.

The key players profiled in this report include – Astute Solutions, Facebook, Inc. ,Google, Inc., Haptik, Inc., Helpshift, Imperson Ltd., Kasisto Inc., Kiwi, Inc., Microsoft Corporation, Pandorabots, Inc., Slack Technologies, Inc. ToyTalk (PullString Inc.) and Yahoo Inc.

The global Chatbot market has been segmented as follows:

Chatbot Market, by Platform

  • Web-based
  • Mobile
  • Stand-alone

Chatbot Market, by Enterprise Size

  • Small and Medium Enterprises
  • Large Enterprises

Chatbot Market, by Geography

  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • The U.K.
    • Russia
    • France
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • Japan
    • India
    • Australia
    • Rest of APAC
  • Middle East & Africa (MEA)
    • United Arab Emirates (the UAE)
    • Saudi Arabia
    • Rest of MEA
  • South America
    • Brazil
    • Argentina
    • Rest of Latin America

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

1. Preface

    1.1. Market Definition and Scope

    1.2. Market Segmentation

    1.3. Key Research Objectives

    1.4. Research Highlights

2. Assumptions and Research Methodology

3. Market Overview

    3.1. Introduction

        3.1.1. Definition

        3.1.2. Chatbot Evolution/Developments

    3.2. Global Chatbot Market Overview

    3.3. Key Market Indicators

        3.3.1. OTT Chat Platforms (Facebook Messenger, Whatsapp etc.)

    3.4. Market Dynamics

        3.4.1. Drivers

        3.4.2. Restraints

        3.4.3. Opportunity

    3.5. Chatbot Ecosystem Analysis

    3.6. Global Chatbot Market Analysis and Forecasts, 2018 – 2027

        3.6.1. Market Revenue Projections (US$ Mn)

4. Global Chatbot Market Analysis and Forecasts, By Platform

    4.1. Introduction & Definition

    4.2. Key Findings / Developments

    4.3. Market Size (US$ Mn) Forecast By Platform2018 – 2027 (US$ Mn)

        4.3.1. Web-Based

        4.3.2. Mobile

        4.3.3. Stand-alone

    4.4. Market Attractiveness by Platform

5. Global Chatbot Market Analysis and Forecasts, By Enterprise Size

    5.1. Introduction & Definition

    5.2. Key Findings / Developments

    5.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2018 – 2027 

        5.3.1. Small and Medium Enterprises

        5.3.2. Large Enterprises

    5.4. Market Attractiveness by Enterprise Size

6. Global Chatbot Market Analysis and Forecasts, By Region

    6.1. Key Findings

    6.2. Key Trends

    6.3. Market Size (US$ Mn) Forecast By Region

        6.3.1. North America

        6.3.2. Europe

        6.3.3. Asia Pacific

        6.3.4. Middle East and Africa

        6.3.5. South America

    6.4. Market Attractiveness by Country/Region

7. North America Chatbot Market Analysis and Forecast

    7.1. Key Findings

    7.2. Market Size (US$ Mn) Forecast By Platform, 2018 – 2027 

        7.2.1. Web-Based

        7.2.2. Mobile

        7.2.3. Stand-alone

    7.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2018 – 2027 

        7.3.1. Small and Medium Enterprises

        7.3.2. Large Enterprises

    7.4. Market Size (US$ Mn) Forecast By Country, 2018 – 2027 

        7.4.1. The U.S.

        7.4.2. Canada 

        7.4.3. Rest of North America 

    7.5. Market Attractiveness Analysis 

        7.5.1. By Platform

        7.5.2. By Enterprise Size

        7.5.3. By Country

8. Europe Chatbot Market Analysis and Forecast

    8.1. Key Findings

    8.2. Market Size (US$ Mn) Forecast By Platform2018 – 2027 

        8.2.1. Web-Based

        8.2.2. Mobile

        8.2.3. Stand-alone

    8.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2018 – 2027 

        8.3.1. Small and Medium Enterprises

        8.3.2. Large Enterprises 

    8.4. Market Size (US$ Mn) Forecast By Country, 2018 – 2027

        8.4.1. France

        8.4.2. United Kingdom

        8.4.3. Russia 

        8.4.4. Rest of Europe 

    8.5. Market Attractiveness Analysis 

        8.5.1. By Platform

        8.5.2. By Enterprise Size

        8.5.3. By Country

9. Asia Pacific Chatbot Market Analysis & Forecast

    9.1. Key Findings

    9.2. Market Size (US$ Mn) Forecast By Platform, 2018 – 2027 

        9.2.1. Web-Based

        9.2.2. Mobile

        9.2.3. Stand-alone

    9.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2018 – 2027 

        9.3.1. Small and medium Enterprises

        9.3.2. Large Enterprises

    9.4. Market Size (US$ Mn) Forecast By Country, 2018 – 2027

        9.4.1. China

        9.4.2. Japan

        9.4.3. Australia

        9.4.4. Rest of APAC

    9.5. Market Attractiveness Analysis 

        9.5.1. By Platform

        9.5.2. By Enterprise Size

        9.5.3. By Country

10. Middle East and Africa Chatbot Market Analysis and Forecast

    10.1. Key Findings

    10.2. Market Size (US$ Mn) Forecast By Platform, 2018 – 2027 

        10.2.1. Web-Based

        10.2.2. Mobile

        10.2.3. Stand-alone

    10.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2018 – 2027

        10.3.1. Small and Medium Enterprises

        10.3.2. Large Enterprises

    10.4. Market Size (US$ Mn) Forecast By Country, 2018 – 2027

        10.4.1. UAE 

        10.4.2. Saudi Arabia 

        10.4.3. Rest of Middle East 

    10.5. Market Attractiveness Analysis 

        10.5.1. By Platform

        10.5.2. By Enterprise Size

        10.5.3. By Country

11. South America Chatbot Market Analysis and Forecast

    11.1. Key Findings

    11.2. Market Size (US$ Mn) Forecast By Platform2018 – 2027 

        11.2.1. Web-Based

        11.2.2. Mobile

        11.2.3. Stand-alone

    11.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2018 – 2027 

        11.3.1. Small and Medium Enterprises

        11.3.2. Large Enterprises, 2018 – 2027 (US$ Mn)

    11.4. Market Size (US$ Mn) Forecast By Country, 2018 – 2027

        11.4.1. Brazil 

        11.4.2. Argentina

        11.4.3. Rest of South America

    11.5. Market Attractiveness Analysis 

        11.5.1. By Platform

        11.5.2. By Enterprise Size

        11.5.3. By Country

12. Competition Landscape

    12.1. Competition Matrix (By Tier and Size of companies)

    12.2. Market Share Analysis by Company (2019)

    12.3. Company Profiles (Details – Overview, Financials, Recent Developments, Strategy & SWOT Analysis)

        12.3.1. Facebook, Inc.

            12.3.1.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.1.2. Market Presence, By Segment

            12.3.1.3. Strategy

            12.3.1.4. Revenue and Operating Profits

            12.3.1.5. SWOT Analysis

        12.3.2. Google, Inc.

            12.3.2.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.2.2. Market Presence, By Segment

            12.3.2.3. Strategy

            12.3.2.4. Revenue and Operating Profits

            12.3.2.5. SWOT Analysis

        12.3.3. Haptik, Inc.

            12.3.3.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.3.2. Market Presence, By Segment

            12.3.3.3. Strategy

            12.3.3.4. Revenue and Operating Profits

            12.3.3.5. SWOT Analysis

        12.3.4. Helpshift

            12.3.4.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.4.2. Market Presence, By Segment

            12.3.4.3. Strategy

            12.3.4.4. 14.3.4.4. Revenue and Operating Profits

            12.3.4.5. SWOT Analysis

        12.3.5. Imperson Ltd.

            12.3.5.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.5.2. Market Presence, By Segment

            12.3.5.3. Strategy

            12.3.5.4. Revenue and Operating Profits

            12.3.5.5. SWOT Analysis

        12.3.6. Kasisto Inc.

            12.3.6.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.6.2. Market Presence, By Segment

            12.3.6.3. Strategy

            12.3.6.4. Revenue and Operating Profits

            12.3.6.5. SWOT Analysis

        12.3.7. Kiwi, Inc.

            12.3.7.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.7.2. Market Presence, By Segment

            12.3.7.3. Strategy

            12.3.7.4. Revenue and Operating Profits

            12.3.7.5. SWOT Analysis

        12.3.8. Microsoft Corporation

            12.3.8.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.8.2. Market Presence, By Segment

            12.3.8.3. Strategy

            12.3.8.4. Revenue and Operating Profits

            12.3.8.5. SWOT Analysis

        12.3.9. Slack Technologies, Inc.

            12.3.9.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.9.2. Market Presence, By Segment

            12.3.9.3. Strategy

            12.3.9.4. Revenue and Operating Profits

            12.3.9.5. SWOT Analysis

        12.3.10. ToyTalk (PullString Inc.)

            12.3.10.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.10.2. Market Presence, By Segment

            12.3.10.3. Strategy

            12.3.10.4. Revenue and Operating Profits

            12.3.10.5. SWOT Analysis

        12.3.11. Yahoo Inc.

            12.3.11.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.11.2. Market Presence, By Segment

            12.3.11.3. Strategy

            12.3.11.4. Revenue and Operating Profits

            12.3.11.5. SWOT Analysis

        12.3.12. Pandorabots, Inc.

            12.3.12.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.12.2. Market Presence, By Segment

            12.3.12.3. Strategy

            12.3.12.4. Revenue and Operating Profits

            12.3.12.5. SWOT Analysis

        12.3.13. Astute Solutions

            12.3.13.1. Company Details (HQ, Foundation Year, Employee Strength)

            12.3.13.2. Market Presence, By Segment

            12.3.13.3. Strategy

            12.3.13.4. Revenue and Operating Profits

            12.3.13.5. SWOT Analysis

13. Key Takeaways

List of Tables

Table 1: Global Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2018 – 2027

Table 2: Global Chatbot Market Size (US$ Mn) Forecast, by Solution, 2018 – 2027

Table 3: Global Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2018 – 2027

Table 4: Global Chatbot Market Size (US$ Mn) Forecast, by Region, 2018 – 2027

Table 5: North America Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2018 – 2027

Table 6: North America Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2018 – 2027

Table 7: North America Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2018 – 2027

Table 8: North America Chatbot Market Revenue (US$ Mn) Forecast, by Country, 2018 – 2027

Table 9: Europe Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2018 – 2027

Table 10: Europe Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2018 – 2027

Table 11: Europe Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2018 – 2027

Table 12: Europe Chatbot Market Revenue (US$ Mn) Forecast, by Country, 2018 – 2027

Table 13: Asia Pacific Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2018 – 2027

Table 14: Asia Pacific Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2018 – 2027

Table 15: Asia Pacific Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2018 – 2027

Table 16: Asia Pacific Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 – 2027

Table 17: Middle East & Africa Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2018 – 2027

Table 18: Middle East & Africa Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2018 – 2027

Table 19: Middle East & Africa Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2018 – 2027

Table 20: MEA Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 – 2027

Table 21: South America Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2018 – 2027

Table 22: South America Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2018 – 2027

Table 23: South America Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2018 – 2027

Table 24: South America Chatbot Market Size (US$ Mn) Forecast, by Country, 2018 – 2027

List of Figures

Figure 1: Global Chatbot Market Size (US$ Mn) Forecast, 2018 – 2027

Figure 2: Global Chatbot Market Y-o-Y Growth (Value %) Forecast, 2019 - 2027

Figure 3: Global Chatbot Market Share, by Platform, 2020 and 2027

Figure 4: Global Chatbot Market Revenue and Y-o-Y Growth, by Platform – Web-Based, 2018 – 2027, (US$ Mn)

Figure 5: Global Chatbot Market Revenue and Y-o-Y Growth, by Platform – Mobile, 2018 – 2027, (US$ Mn)

Figure 6: Global Chatbot Market Revenue and Y-o-Y Growth, by Platform – Standalone, 2018 – 2027, (US$ Mn)

Figure 7: Global Chatbot Market Attractiveness Analysis by Platform (2019)

Figure 8: Global Chatbot Market Value Share by Enterprise Size, 2020 and 2027

Figure 9: Global Chatbot Market Revenue and Y-o-Y Growth, by Enterprise Size – Small and Medium Enterprises, 2018 – 2027, 

Figure 10: Global Chatbot Market Revenue and Y-o-Y Growth, by Enterprise Size – Large Enterprises, 2018 – 2027, (US$ Mn and Value %)

Figure 11: Global Chatbot Market Attractiveness Analysis by Enterprise Size (2019)

Figure 13: Global Chatbot Market Value Share Analysis by Region, 2020 and 2027

Figure 14: Chatbot Market Attractiveness, by Region

Figure 15: North America Chatbot Market Revenue, 2018 – 2027, (US$ Mn)

Figure 16: North America Chatbot Market Y-o-Y Growth, 2019 - 2027

Figure 17: North America Chatbot Market Share, by Enterprise Size, 2020 and 2027

Figure 18: North America Chatbot Market Share Analysis, by Country, 2020 and 2027

Figure 21: Market Attractiveness by Country (2019)

Figure 19: Market Attractiveness by Platform (2019)

Figure 20: Market Attractiveness by Enterprise Size (2019)

Figure 22: Europe Chatbot Market Revenue (US$ Mn) Forecast, 2018 – 2027

Figure 23: Europe Chatbot Market Y-o-Y Growth (Value %), 2018- 2027

Figure 24: Europe Chatbot Market Share Analysis, by Platform, 2020 and 2027

Figure 25: Europe Chatbot Market Share Analysis, by Enterprise Size, 2020 and 2027

Figure 26: Europe Chatbot Market Share Analysis, by Country, 2020 and 2027

Figure 29: Market Attractiveness by Country (2019)

Figure 27: Market Attractiveness by Platform (2019)

Figure 28: Market Attractiveness by Enterprise Size (2019)

Figure 30: Asia Pacific Chatbot Market Revenue (US$ Mn) Forecast, 2018 – 2027

Figure 31: Asia Pacific Chatbot Market Y-o-Y Growth (Value %), 2019 - 2027

Figure 32: Asia Pacific Chatbot Market Share Analysis, by Platform, 2020 and 2027

Figure 33: Asia Pacific Chatbot Market Share Analysis, by Enterprise Size, 2020 and 2027

Figure 34: Asia Pacific Chatbot Market Value Share Analysis, by Country, 2020 & 2027

Figure 37: Market Attractiveness by Country (2019)

Figure 35: Market Attractiveness by Platform (2019)

Figure 36: Market Attractiveness by Enterprise Size (2019)

Figure 38: Middle East & Africa Chatbot Market Revenue (US$ Mn) Forecast, 2018 – 2027

Figure 39: Middle East & Africa Chatbot Market Y-o-Y Growth (Value %), 2019 - 2027

Figure 40: Middle East and Africa Chatbot Market Share Analysis, by Platform, 2020 and 2027

Figure 41: Middle East and Africa Chatbot Market Share Analysis, by Enterprise Size, 2020 and 2027

Figure 42: Middle East and Africa Chatbot Market Value Share Analysis by Country, 2020 and 2027

Figure 45: Market Attractiveness by Country (2019)

Figure 43: Market Attractiveness by Platform (2019)

Figure 44: Market Attractiveness by Enterprise Size (2019)

Figure 46: South America Chatbot Market Revenue (US$ Mn) Forecast, 2018 – 2027

Figure 47: South America Chatbot Market Y-o-Y Growth (Value %), 2019 - 2027

Figure 48: South America Chatbot Market Share Analysis, by Platform, 2020 and 2027

Figure 49: South America Chatbot Market Share Analysis, by Enterprise Size, 2020 and 2027

Figure 50: South America Chatbot Market Value Share Analysis, by Country, 2020 and 2027

Figure 53: Market Attractiveness by Country (2019)

Figure 51: Market Attractiveness by Platform (2019)

Figure 52: Market Attractiveness by Enterprise Size (2019)

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Chatbot Market