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  3. Interactive Kiosk Market Segmentation by Type - Floor Standing, Wall Mount; End use Industry - Retail and Hospitality, Financial Services, Healthcare, Media, Communication and Entertainment, Government

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Global Interactive Kiosk Market - Snapshot 

Demand for electric vehicle charging infrastructure is likely to offer significant opportunity to global interactive kiosks manufacturers. According to U.S.-based interactive kiosk manufacturer Meridian Kiosks, the global electric vehicle charger (EVC) market is anticipated to expand from 1 million units in 2014 to 12.7 million units by 2020. This offers a significant opportunity to interactive kiosks manufacturers to provide considerable number of interactive kiosks for electric vehicle charging. 

interactive kiosk market

Generally, an electric vehicle charging station will require a fixed cost of installing the necessary hardware for vehicle charging in the station, weatherproofing, power supply to station, etc. When an interactive kiosk is provided with EV charging facility, it would reduce the overall cost of EV charging. Furthermore, it is also estimated to help reduce environmental pollution. The number of interactive kiosks available for EV charging, globally, is less than 1.0%; however, the number is expected to rise in the near future. 

Demand for interactive kiosks is rising across the globe. Several end-use industries are using interactive kiosks for diverse needs, ranging from food self-service, beverage self-service, check-in, ticketing, information, patient interaction, parking, human resource industry, ATM, photo printing, to electronic product and electric vehicle charging, and clothing retail. Demand for cashless payments is increasing across the globe. Developing countries such as China, India, and South Africa are witnessing a rise in mobile payments owing to government initiatives for financial inclusion. This, in turn, is boosting the demand for automated teller machines (ATMs) in Asia Pacific. The number of non-cash transactions is significantly high in North America; however, this number is increasing at a slower rate as compared to that in Asia Pacific. 

Interactive kiosks suppliers are increasing their production in order to supply interactive kiosks and ATMs to end-use industries. According to global interactive kiosks and ATM supplier NCR Corporation, it is increasing its production of interactive, self-service kiosks and ATMs to meet the increasing demand. Surge in modernization of legacy ATMs across the world is providing an opportunity to NCR in order to sell its SelfServ 23 or the SelfServ 80 Series interactive kiosks to countries in Middle East & Africa such as Egypt, Nigeria, South Africa, and the United Arab Emirates (UAE). Various medium and small interactive kiosks manufacturers, along with global interactive kiosk suppliers, are operating in the local market. Therefore, increase in demand is fueling the production and number of suppliers of interactive kiosks. 

Threat of cyber-attack is a significant challenge faced by interactive kiosks all over the world. In the U.S., an ex-contractor of an automotive company used an interactive kiosk in the visitor’s lobby to delete files and passwords of critical systems causing a shutdown of distribution facility for seven hours and causing a damage of more than US$ 29,000. Similarly, taxi cabs in New York, U.S., are fitted with interactive kiosk for passengers, pay, track their travel through GPS, and watch news and commercials. An insecure interactive kiosks offers a passenger unauthorized access to the computer operating system. There was a huge hue and cry in New York, after a blogger published pictures that highlighted the insecure nature of interactive kiosks installed in taxi cabs of New York.

The initial cost of installing interactive kiosks and ATMs is high across the world. All these factors are restraining the market.

The study provides a conclusive view of the global interactive kiosk market by segmenting it in terms of type and end-use industry. In terms of type, the global interactive kiosk market has been classified into floor standing, wall mount, and others. In terms of end-use industry, the global interactive kiosk market has been classified into retail & hospitality, financial services, healthcare, media, communication & entertainment, and government. 

The report highlights major companies operating in the global interactive kiosk market, which include NCR Corporation, Diebold Nixdorf Inc., KIOSK Information Systems, PFU Limited, Olea Kiosks, Inc, Slabb Inc., Meridian Kiosks, Advanced Kiosks, DynaTouch Corporation, and Peerless Industries, Inc. 

Report Description

Global Interactive Kiosk Market: Overview

This report on the global interactive kiosk market provides analysis for the period 2017 to 2027, wherein 2018 is the base year and 2019 to 2027 is the forecast period. Data for 2017 has been included as historical information. The report covers market dynamics including drivers, restraints, opportunities, and trends that are expected to influence the expansion of the global interactive kiosk market during the forecast period. The study provides a comprehensive analysis on market growth throughout the above forecast period, in terms of value estimates (US$ Mn) and volume estimates (‘000 Units) across different geographies. 

Global Interactive Kiosk Market: Drivers and Opportunities

The number of non-cash transactions is rising across the globe. Asia Pacific, parts of Europe (Central Europe), and Middle East & Africa are prominent drivers of non-cash transactions across the world. Non-cash transactions increased in the above regions due to government initiatives, financial inclusion, and rise in mobile payments in India, China, and South Africa.

In developed regions such as North America and Europe (especially Western Europe), the number of cash transactions has been decreasing at a steady pace in the last few years. According to Federal Reserve, cash transactions in the U.S. decreased from 33.0% in 2015 to 30.0% in 2017. Debit & credit cards are a significant part of the transaction market. Debit & credit cards, cumulatively, accounted for 48.0% share of the transaction market in the U.S. in 2017

Retail & hospitality is a prominent industry using interactive kiosks. Retailers are using interactive kiosks in order to promote their products and brands. For instance, in 2016, Japan-based clothing retailing brand ‘Uniqlo’ which is owned by Fast Retailing, opened a store in New York, U.S. In case of Uniqlo, the company witnessed growth initially; however, sales slowed after some time. The Japan-based retailer installed 10 interactive retail kiosks in malls and airports across the U.S in order to confront the challenge, which increased sales of the brand. Moreover, the cost of operating a flagship store is higher, as compared to that of operating a retail interactive kiosk. 

Global Interactive Kiosk Market: Key Segments

The study provides a conclusive view of the global interactive kiosk market by segmenting it in terms of type and end-use industry. In terms of type, the global interactive kiosk market has been classified into floor standing, wall mount and others. In terms of end-use industry, the global interactive kiosk market has been divided into retail & hospitality, financial services, healthcare, media, communication & entertainment, and government.  

The analysis of the above segments is based on present and forecasted global demand for interactive kiosk products and the prevailing and future trends in the market. We have analyzed the present and estimated regional market size of Interactive Kiosk products across North America, Europe, Asia Pacific, Middle East & Africa (MEA), and South America. The regional interactive kiosk markets are further broken down into country level markets in the following geographies: the U.S., Canada, U.K., Germany, France, China, Japan, India, GCC, South Africa, and Brazil. 

Global Interactive Kiosk Market: Competitive Landscape

The global interactive kiosk market consists of global players as well as large number of medium and small players. The report includes detailed analysis of the global interactive kiosk market, SWOT (Strength, Weakness, Opportunity, and Threats) analysis of the market, Porter’s Five Force analysis, key macroeconomic indicators influencing the market, interactive kiosk market regulations in various geographies, and trends. The industry analysis includes value chain analysis of the global interactive kiosk market.

The report highlights major companies operating in the global interactive kiosk market including NCR Corporation, Diebold Nixdorf Inc., KIOSK Information Systems, PFU Limited, Olea Kiosks, Inc, Slabb Inc., Meridian Kiosks, Advanced Kiosks, DynaTouch Corporation, and Peerless Industries, Inc.  

These market players have been profiled in terms of attributes such as description of the company, financials (if available), products, and key strategies to increase market share in the global interactive kiosk market. 

The global interactive kiosk market has been segmented as below:

Global Interactive Kiosk Market, by Type

  • Floor Standing
  • Wall Mount
  • Others 

Global Interactive Kiosk Market, by End-use Industry

  • Retail & Hospitality
  • Financial Services
  • Healthcare
  • Media, Communication & Entertainment
  • Government 

Global Interactive Kiosk Market, by Geography

  • North America
    • U.S.
    • Canada
    • Rest of North America 
  • Europe
    • U.K.
    • Germany
    • France
    • Rest of Europe 
  • Asia Pacific
    • China
    • Japan
    • India
    • Rest of Asia Pacific 
  • Middle East & Africa (MEA)
    • GCC
    • South Africa
    • Rest of MEA 
  • South America
    • Brazil
    • Rest of South America
.