Kiosk Market - Snapshot

The kiosk market has expanded to a large extent since the time of its introduction. Kiosks are an excellent means for improving customer experience. They appeal to tech-savvy and digitally inclined consumers and help in improving the efficiency of operations for the services industry. These factors are key drivers for the increased adoption of kiosks at facilities where routine transactions and answering routine consumer questions can be handled more effectively with the help of self-sustainable machine interfaces. Organizations have been able to reduce costs enormously by replacing manpower with kiosks. Over the coming years, these factors are expected to provide substantial traction to the global kiosk market. The kiosk market is anticipated to reach 43,376 thousand units, in terms of volume, by 2026, expanding at a CAGR of 7.1%.

kiosk market

The demand for kiosks from the retail and education sectors is expected to rise during the forecast period. The retail sector is a significant revenue contributor to the kiosk market. The demand for self-service kiosks/interactive kiosks in the retail and e-commerce sectors has increased, and this trend is expected to continue during the forecast period. Apart from the retail and education sectors, the finance and banking sectors offer significant growth opportunities to the kiosk market. The advertising industry is another notable end-user of kiosks. The adoption of information kiosks in the advertising sector has undergone a significant rise in the past few years. The ticketing kiosks and patient interactive kiosks segments are expected to expand at a CAGR of 11.1% and 9.0%, respectively. The simplified implementation process of patient interactive kiosks as compared to that of medical records and clinical systems has led to increased adoption of these kiosks in the health care industry. The vending machine industry is expected to expand significantly during the forecast period. Demand for vending machines is expected to be high in Japan and the U.S. during the forecast period.

Kiosks streamline the entire customer interaction process and establish a real-time interaction between users and kiosks. Therefore, the enhancement of customer experience is a key factor fueling market growth. Furthermore, kiosks are playing a major role in increasing sales across a wide range of industries. As a result, most businesses are expected to incorporate kiosk marketing as a key strategy to increase their profits. Concerns related to data theft are expected to have a slightly negative impact on market growth for the next few years. However, rapid technological advancements are expected to address the problem in the latter half of the forecast period.

The kiosk market has been segmented based on type, screen type, screen size, end-use, and geography. Based on type, the market has been classified into vending (drink vending, food vending, photo vending, and DVD rental), self-service kiosk/interactive kiosk (information kiosk, ticketing kiosk, patient interactive kiosk, check-in kiosk, employment kiosk, and bill-payment kiosk), ATM, locker kiosk, charging kiosk, and others (web payphone and gaming). In terms of screen size, the market has been categorized into < 10 inches, 10 – 30 inches, 30 – 60 inches, and > 60 inches. Based on screen type, the market has been divided into conventional and interactive kiosk. In terms of end-use, the market has been segmented into retailers, transport (airport/railway/bus) operators, banks, advertisers, petrol stations, commercial complexes (education and hospital), and government.

Based on geography, Asia Pacific is expected to be an attractive region of the kiosk market, owing to the faster adoption of kiosks in high-end service industries such as retail, airports and railways, and health care. Innovation in the kiosk market and rise in the number of manufacturers of kiosks are projected to drive the kiosk market in North America in the coming years. The kiosk market in South America and Middle East and Africa is expected to expand at a robust pace in the near future.


The kiosk market consists of a large number of public and private players. Market players focus on introducing state-of-the-art solutions to end-users. Product innovation, technological advancements, and acquisitions are the key competitive strategies adopted by the players in the kiosk market. Key companies profiled in the research report include Fabcon, Inc., Diebold Nixdorf Incorporated, Fujitsu Group, Glory Ltd., GRBBanking, JCM Global, Kiosk Information Systems, Kontron AG, Meridian Kiosk, NCR Corporation, Olea Kiosk Inc., Phoenix Kiosk, Slabb Inc., and ZIVELO, and Zytronic PLC. . The report also offers competitive landscape of key players in the kiosk market.

Kiosk Market: Overview

This report by Transparency Market Research aims to provide a comprehensive strategic analysis of the global kiosk market along with revenue and growth forecasts for the period 2018 to 2026. The study provides an analysis of the growth trends across each of the segments for the period 2016–2026, with 2017 as the base year. The kiosk market study highlights various drivers, restraints and opportunities expected to influence market growth during the forecast period. The report provides a comprehensive perspective about the kiosk market and its expansion in terms of revenue (US$ Mn) and volume (Million Units) across regions, segmented into North America, Asia Pacific, South America, Middle East & Africa, and Europe. Moreover, the study explains the penetration of each market segment within various regions and how these segments have accelerated the growth of the market.

The overview section of the report demonstrates market dynamics such as drivers, restraints, and opportunities that influence the current nature and future status of this market, integration challenges and opportunities for future growth of the market. The study also includes Porter’s Five Forces analysis, technology roadmap which provides industry evolution and technologies playing an important role in the industry, and value chain analysis of the kiosk market. Industry SWOT analysis and incremental opportunity analysis have also been provided for every segment in the report, wherein the segments such as type, screen size, screen type, and end-user are benchmarked based on their market size, growth rate, and attractiveness in terms of opportunity.

Global Kiosk Market: Scope of the Report

The study provides a decisive view of the global kiosk market by segmenting it on the basis of type into vending machine, self-service kiosk, ATM, locker kiosk, charging kiosk, and others. The vending machine segment has been classified into drink vending, food vending, photo vending, and DVD rental. The self-service kiosk segment has been divided into information kiosk, ticketing, patient interactive, check-in, employment and bill-payment kiosk. In terms of screen size, the market has been categorized into 10 inches, 10–30, 30–60, and > 60 inches.

Based on end-user, the global kiosk market has been categorized into retailer, transport (airport/railway/bus) operator, banks, advertisers, petrol station, commercial complex (education and hospital), and government. The report also highlights the competitive landscape of the market, positioning all the major players according to their presence in different regions of the world and recent/key developments initiated by them in the kiosk market. The comprehensive market estimates are a result of in-depth secondary research, primary interviews, and in-house expert panel reviews. The kiosk market report also includes strategies, financial information, recent developments, and business segments under the company profiles section. Moreover, the report provides insights related to key trends and their impact on the regional market.

Global Kiosk Market: Research Methodology

The research methodology is a combination of primary research, secondary research, and expert panel reviews. For secondary research, sources such as annual reports, company websites, broker reports, financial reports, SEC filings and investor presentations, national government documents, internal and external proprietary databases, statistical databases, relevant patent and regulatory databases, market reports, government publications, statistical databases, World Bank database, and industry white papers are usually referred.

Primary research involves telephonic interviews, e-mail interactions, and face-to-face interviews for detailed and unbiased reviews on the kiosk market across regions. Primary interviews are conducted on an ongoing basis with industry experts and participants in order to get the latest market insights, and validate the existing data and analysis and underlying assumptions. Moreover, the data collected and analyzed from secondary and primary research is again discussed and examined by our expert panel.

Global Kiosk Market: Competitive Dynamics

The research study includes profiles of prominent companies operating in the global kiosk market. Players profiled in the report include Diebold, Inc., Fujitsu Group, Glory Ltd., KIOSK Information Systems, Kontron AG, Meridian Kiosk, NCR Corporation, Olea Kiosk, Inc., Phoenix Kiosk, Fabcon, Inc., Zytronic PLC, and ZIVELO.

The global kiosk market has been segmented as below:

  • Global Kiosk Market, by End-use
    • Retailer
    • Transport (airport/railway/bus) Operator
    • Banks
    • Advertisers
    • Petrol station
    • Commercial Complex (education, hospital, etc.)
    • Government
  • Global Kiosk Market, by Screen Type
    • Conventional Kiosk
    • Interactive Kiosk
  • Global Kiosk Market, by Screen Size
    • < 10 inches
    • 10–30 inches
    • 30–60 inches
    • > 60 inches
  • Others (web payphone and gaming)
  • Charging Kiosk
  • Locker Kiosk
  • ATM
  • Global Kiosk Market, by Type
    • Vending
      • Drink Vending
      • Food Vending
      • Photo Vending
      • DVD Rental
    • Self-service Kiosk/Interactive Kiosk
      • Information Kiosk
      • Ticketing Kiosk
      • Patient Interactive Kiosk
      • Check-in Kiosk
      • Employment Kiosk
      • Bill-payment Kiosk
  • Global Kiosk Market, by Region
    • North America
      • U.S.
      • Canada
      • Rest of North America
    • Europe
      • U.K.
      • Germany
      • France
      • Spain
      • Italy
      • Rest of Europe
    • Asia Pacific
      • Japan
      • China
      • India
      • Indonesia
      • Rest of Asia Pacific
    • Middle East & Africa
      • GCC
      • South Africa
      • Rest of Middle East & Africa
    • South America
      • Brazil
      • Rest of South America