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Published Date: 2014-08-28Number of Pages: 114

VoIP Services Market (Corporate Consumers and Individual Consumers) - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 - 2020

Technological advancement in network infrastructures, high price performance ratio and demand for mobile communication services (using wireless medium) has led to increasing demand for VoIP services across the corporate and individual consumer segments. Factors such as increasing trend of bring your own device (BYOD) in the corporate consumers segment and diversification of telecommunication service providers to VoIP services is fuelling the growth of the market. Moreover, the increasing competition among the telecommunication and internet service providers to offer best solution is encouraging the industry VoIP service provider to offer bundle services in order to differentiate their offerings. In 2020, the market size of global VoIP services is expected to reach 348.5 million subscribers with revenue of USD 136.76 billion.

The corporate consumers of VoIP services demand for high quality and high-speed data and voice services. This offers potential opportunities for the VoIP service providers to offer their solutions to these enterprises. The major services offered to the corporate consumers by the VoIP service providers include IP connectivity, managed IP PBX and hosted business solutions. In 2013, the highest contribution was from the hosted business solutions with a percentage share of 35.8% of the total revenue generated from the corporate consumers segment. The IP connectivity and managed IP PBX are expected demonstrate close growth rates from 2014 to 2020. 

The rising demand for mobility encourages the corporate and individual consumers to adopt smart portable devices such as tablet and smart phones. As a result, the demand for affordable VoIP services also increases, wherein these devices can also be used to communicate over the internet. Thus, with the increasing penetration of these smart portable devices the number of subscribers of phone-to-phone (mobile VoIP) and computer-to-phone VoIP configuration are expected to witness high growth rates over the forecast period. Additionally, the BYOD trend in the corporate consumers segment is further adding to the growth of smart devices and as a result the demand for mobile VoIP in the this segment is expected to witness tremendous growth during the forecast period. The phone-to-phone VoIP subscriber base is expected to grow at a CAGR of 16.6% from 2014 to 2020. 

In 2013, international long distance VoIP calls dominated the global VoIP services market in terms of revenue and subscriber base as domestic VoIP calls are commonly offered as free services bundled with an international long distance VoIP service plans/packages. As a result, the revenue generated by domestic VoIP calls is less as compared to international VoIP calls. Moreover, owing to the rising globalization among the business organizations across various industries, the corporate consumers in North America and Europe are the leading revenue generators for international long distance VoIP calls. The market revenue for international long distance VoIP calls is expected to grow at a CAGR of 8.0% from 2014 to 2020.

In 2013, Europe was the largest market in terms of revenue and subscriber base followed by Asia Pacific. However, the Asia Pacific market for VoIP services is expected to show the highest growth over the forecast period. The market for VoIP services in Asia Pacific is expected to grow at a CAGR of 14.6% and 13.6% in terms of subscribers and revenue respectively, from 2014 to 2020. This growth is attributed to the development of network infrastructure and establishment of high speed communication networks such as 3G and 4G in the region. VoIP services have potential opportunities in emerging countries of Latin America, Africa and Middle East. This is due to the affordable prices of availing VoIP services for both the corporate and individual consumers in these geographies.

global-voip-services-market

Chapter 1 Preface
1.1 Research Description
1.2 Market Segmentation
1.3 Research Methodology

Chapter 2 Executive Summary
2.1 Global VoIP Services Market Snapshot, 2013 & 2020
2.2 Global VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)

Chapter 3 Global VoIP Services Market Overview
3.1 Introduction
3.2 Market Dynamics
      3.2.1 Drivers
              3.2.1.1 Impact analysis of drivers
              3.2.1.2 BYOD Trend and Demand for Mobility Leading to Growth of Smart Devices Penetration and Increase in Use of VoIP Services
              3.2.1.3 Technological Advancement Leading to Growth of Advanced Networks and Increase in Use of VoIP Services Over these Networks
              3.2.1.4 Business Customers Adopting Cloud-based VoIP Services Due to Cost Efficiency and Packaged Service Offerings
              3.2.1.5 Diversification by Telecommunication Players to VoIP Services
     3.2.2 Restraints
              3.2.2.1 Impact Analysis of Restraints
              3.2.2.2 Low Public Acceptance for VoIP Services
     3.2.3 Opportunities
              3.2.3.1 Emergence of Mobile VoIP Services with Advancement of Wireless Network Technology
3.3 Market Trends and Future Outlook
      3.3.1 Free Group Video Calling
      3.3.2 Migration from Fixed Line Voice Service to IP-based Wireless VoIP Service
      3.3.3 Growth of Mobile VoIP (mVoIP)
      3.3.4 VoIP Over Cloud
3.4 Value Chain Analysis: Global VoIP Services Market
3.5 Porter’s Five Forces Analysis: Global VoIP Services Market
      3.5.1 Bargaining Power of Suppliers
      3.5.2 Bargaining Power of Buyers
      3.5.3 Threat from New Entrants
      3.5.4 Threat from Substitutes
      3.5.5 Degree of Competition
3.6 Market Attractiveness Analysis: Global VoIP Services Market, by Configuration
3.7 Competitive Landscape
      3.7.1 Introduction
      3.7.2 Market Share Analysis by Key Players, 2013 (%)

Chapter 4 Global VoIP Services Market Subscribers and Revenue, by Configuration
4.1 Overview
      4.1.1 Global VoIP Services Market Overview, by Configuration, 2012 & 2019 (Subscriber %)
      4.1.2 Comparative Analysis: Global VoIP Services Market Shares, by Configuration, 2013 & 2020 (Revenue %)
4.2 Computer-to-Computer VoIP Services
      4.2.1 Global Computer-to-Computer VoIP Services Market Size, 2012 – 2020 (USD Billion and Million Subscribers)
4.3 Computer-to-Phone VoIP Services
      4.3.1 Global Computer-to-Phone VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
4.4 Phone-to-Phone VoIP Services
      4.4.1 Global Phone-to-Phone VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)

Chapter 5 Global VoIP Services Market Subscribers and Revenue, By Call Type
5.1 Overview
      5.1.1 Comparative Analysis: Global VoIP Services Market Shares, by Call Type, 2013 & 2020 (Subscriber %)
      5.1.2 Comparative Analysis: Global VoIP Services Market Shares, by Call Type, 2013 & 2020 (Revenue %)
5.2 International Long Distance VoIP Calls
      5.2.1 Global International Long Distance VoIP Calls Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
5.3 Domestic VoIP Calls
      5.3.1 Global Domestic VoIP Calls Market Size, 2012 – 2020 (Million Subscribers and USD Billion)

Chapter 6 Global VoIP Services Market Subscribers and Revenue, By End-Use
6.1 Overview
      6.1.1 Comparative Analysis: Global VoIP Services Market Shares, by End-use, 2013 & 2020 (Subscriber %)
      6.1.2 Comparative Analysis: Global VoIP Services Market Shares, by End-use, 2013 & 2020 (Revenue %)
6.2 Individual Consumers
      6.2.1 Global Individual Consumers VoIP Services Market Size, 2012 – 2020 (USD Billion and Million Subscribers)
6.3 Corporate Consumers
      6.3.1 Global Corporate Consumers VoIP Services Market Size, 2012 – 2020 (Million Se34ubscribers and USD Billion)
      6.3.2 Global Corporate Consumers VoIP Services Market Size, by Service Type, 2012 – 2020 (Million Subscribers and USD Billion)
              6.3.2.1 Global Corporate Consumers VoIP Services Market Subscribers, by Service Type, 2012 – 2020 (Million Subscribers)
              6.3.2.2 Global Corporate Consumer’s VoIP Services Market Revenue, by Service Type, 2012 – 2020 (USD Billion)

Chapter 7 Global VoIP Services Market Subscribers and Revenue, By Geography
7.1 Overview
      7.1.1 Comparative Analysis: Global VoIP Services Market Shares, by Geography, 2013 & 2020 (Subscriber %)
      7.1.2 Comparative Analysis: Global VoIP Services Market Shares, by Geography, 2013 & 2020 (Revenue %)
7.2 North America
      7.2.1 North America VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
      7.2.2 North America VoIP Services Market Size, by Configuration, 2012 - 2020 (Million Subscribers and USD Billion)
               7.2.2.1 North America VoIP Services Market Subscribers, by Configuration, 2012 – 2020 (Million Subscribers)
               7.2.2.2 North America VoIP Services Market Revenue, by Configuration, 2012 – 2020 (USD Billion)
      7.2.3 North America VoIP Services Market Size, by Call Type, 2012 – 2020 (Million Subscribers and USD Billion)
              7.2.3.1 North America VoIP Services Market Subscribers, by Call Type, 2012 – 2020 (Million Subscribers)
              7.2.3.2 North America VoIP Services market Revenue, by Call Type, 2012 – 2020 (USD Billion)
      7.2.4 North America VoIP Services Market Size, by End-use, 2012 – 2020 (Million Subscribers and USD Billion)
               7.2.4.1 North America VoIP Services Market Subscribers, by End-use, 2012 – 2020 (Million Subscribers)
              7.2.4.2 North America VoIP Services Market Revenue, by End-use, 2012 – 2020 (USD Billion)
7.3 Europe
      7.3.1 Europe VoIP Services Market Size, 2012 – 2020 (USD Billion and Million Subscribers)
      7.3.2 Europe VoIP Services Market Size, by Configuration, 2012 – 2020 (Million Subscribers and USD Billion)
              7.3.2.1 Europe VoIP Services Market Subscribers, by Configuration, 2012 – 2020 (Million Subscribers)
              7.3.2.2 Europe VoIP Services Market Revenue, by Configuration, 2012 – 2020 (USD Billion)
      7.3.3 Europe VoIP Services Market Size, by Call Type, 2012 – 2020 (Million Subscribers and USD Billion)
              7.3.3.1 Europe VoIP Services Market Size, by Call Type, 2012 – 2020 (Million Subscribers)
              7.3.3.2 Europe VoIP Services Market Revenue, by Call Type, 2012 – 2020 (USD Billion)
      7.3.4 Europe VoIP Services Market size, by End-use, 2012 – 2020 (Million Subscribers and USD Billion)
              7.3.4.1 Europe VoIP Services Market Subscribers, by End-use, 2012 – 2020 (Million Subscribers)
              7.3.4.2 Europe VoIP Services Market Revenue, by End-use, 2012 – 2020 (USD Billion)
7.4 Asia Pacific
      7.4.1 Asia Pacific VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
      7.4.2 Asia Pacific VoIP Services Market Size, by Configuration, 2012 – 2020 (Million Subscribers and USD Billion)
              7.4.2.1 Asia Pacific VoIP Services Market Subscribers, by Configuration, 2012 – 2020 (Million Subscribers)
              7.4.2.2 Asia Pacific VoIP Services Market Revenue, by Configuration, 2012 – 2020 (USD Billion)
     7.4.3 Asia Pacific VoIP Services Market Size, by Call Type, 2012 – 2020 (Million Subscribers and USD Billion)
              7.4.3.1 Asia Pacific VoIP Services Market Subscribers, by Call Type, 2012 – 2020 (Million subscribers)
              7.4.3.2 Asia Pacific VoIP Services Market Revenue, by Call Type, 2012 – 2020 (USD Billion)
      7.4.4 Asia Pacific VoIP Services Market Size, by End-use, 2012 – 2020 (Million Subscribers and USD Billion)
              7.4.4.1 Asia Pacific VoIP Services Market Subscribers, by End-use, 2012 – 2020 (Million Subscribers)
              7.4.4.2 Asia Pacific VoIP Services Market Revenue, by End-use, 2012 – 2020 (USD Billion)
7.5 Rest of the World (RoW)
      7.5.1 Rest of the World (RoW) VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
      7.5.2 Rest of the World (RoW) VoIP Services Market Size, by Configuration, 2012 – 2020 (Million Subscribers and USD Billion)
              7.5.2.1 Rest of the World (RoW) VoIP Services Market Subscribers, by Configuration, 2012 – 2020 (Million Subscribers)
              7.5.2.2 Rest of the World (RoW) VoIP Services Market Revenue, by Configuration, 2012 – 2020 (USD Billion)
     7.5.3 Rest of the World (RoW) VoIP Services Market Size, by Call Type, 2012 – 2020 (Million Subscribers and USD Billion)
              7.5.3.1 Rest of the World (RoW) VoIP Services Market Subscribers, by Call Type, 2012 – 2020 (Million Subscribers)
              7.5.3.2 Rest of the World (RoW) VoIP Services Market Revenue, by Call Type, 2012 – 2020 (USD Billion)
     7.5.4 Rest of the World (RoW) VoIP Services Market Size, by End-use, 2012 – 2020 (Million Subscribers and USD Billion)
              7.5.4.1 Rest of the World (RoW) VoIP Services Market Subscribers, by End-use, 2012 – 2020 (Million Subscribers)
              7.5.4.2 Rest of the World (RoW) VoIP Services Market Revenue, by End-use, 2012 – 2020 (USD Billion)

Chapter 8 Company profiles
8.1 8×8, Inc.
      8.1.1 Company Overview
      8.1.2 Financial Overview
      8.1.3 Business Strategies
      8.1.4 Recent Developments
8.2 Vonage Holdings Corp.
      8.2.1 Company Overview
      8.2.2 Financial Overview
      8.2.3 Business Strategies
      8.2.4 Recent Developments
8.3 Nextiva, Inc.
      8.3.1 Company Overview
      8.3.2 Financial Overview
      8.3.3 Business Strategies
      8.3.4 Recent Developments
8.4 InPhonex LLC
      8.4.1 Company Overview
      8.4.2 Financial Overview
      8.4.3 Business Strategies
      8.4.4 Recent Developments
8.5 RingCentral, Inc.
      8.5.1 Company Overview
      8.5.2 Financial Overview
      8.5.3 Business Strategies
      8.5.4 Recent Developments
8.6 Microsoft Corporation (Skype)
      8.6.1 Company Overview
      8.6.2 Financial Overview
      8.6.3 Business strategies
      8.6.4 Recent Developments
8.7 Viber Media, Inc.
      8.7.1 Company Overview
      8.7.2 Financial Overview
      8.7.3 Business Strategies
      8.7.4 Recent Developments
8.8 iNet Telecoms Ltd. (VoIPfone)
      8.8.1 Company Overview
      8.8.2 Financial Overview
      8.8.3 Business Strategies
      8.8.4 Recent Developments

List of Figures

FIG. 1 Global VoIP Services Market Segmentation
FIG. 2 Global VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
FIG. 3 Comparison of 4G Network Penetration, 2012
FIG. 4 Value chain analysis: Global VoIP Services Market
FIG. 5 Porter’s five forces analysis: Global VoIP Services Market
FIG. 6 Market Attractiveness Analysis: Global VoIP Services Market,  by Configuration
FIG. 7 VoIP Services Market Share Analysis, by Key Players, 2013
FIG. 8 Global VoIP Services Market Overview, by Configuration, 2012 & 2019 (Subscriber %)
FIG. 9 Comparative Analysis: Global VoIP Services Market Shares, by Configuration, 2013 & 2020 (Revenue %)
FIG. 10 Global Computer-to-Computer VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
FIG. 11 Global Computer-to-Phone VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
FIG. 12 Global Phone-to-Phone VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
FIG. 13 Comparative Analysis: Global VoIP Services Market Shares, by Call Type, 2013 & 2020 (Subscriber %)
FIG. 14 Comparative Analysis: Global VoIP Services Market Shares, by Call Type, 2013 & 2020 (Revenue %)
FIG. 15 Global International Long Distance VoIP Calls Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
FIG. 16 Global Domestic VoIP Calls Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
FIG. 17 Comparative Analysis: Global VoIP Services Market Shares, by End-use, 2013 & 2020 (Subscriber %)
FIG. 18 Comparative Analysis: Global VoIP Services Market Shares, by End-use, 2013 & 2020 (Revenue %)
FIG. 19 Global Individual Consumers VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
FIG. 20 Global Corporate Consumers VoIP Service Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
FIG. 21 Comparative Analysis: Global VoIP Services Market Shares, by Geography, 2013 & 2020 (Subscriber %)
FIG. 22 Comparative Analysis: Global VoIP Services Market Shares, by Geography, 2013 & 2020 (Revenue %)
FIG. 23 North America VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
FIG. 24 Europe VoIP Services Market Size, 2012 – 2020 (USD Billion and Million Subscribers)
FIG. 25 Asia Pacific VoIP Services Market Size, 2012 – 2020 (Million Subscribers and USD Billion)
FIG. 26 Rest of the World (RoW) VoIP Services Market Size, 2012 – 2020(Million Subscribers and USD Billion)
FIG. 27 8×8, Inc. Annual Revenue, 2011 – 2013 (USD Million)
FIG. 28 Vonage Holdings Corp. Annual Revenue, 2011 – 2013 (USD Million)
FIG. 29 RingCentral Inc. Annual Revenue, 2011 – 2013 (USD Million)
FIG. 30 Microsoft Corporation’s Entertainment and Devices, Annual Revenue, 2011 – 2013 (USD Billion)

List of Tables

TABLE 1 Global VoIP Services Market Snapshot, 2013 & 2020
TABLE 2 Impact Analysis of Drivers
TABLE 3 Smartphone Penetration, 2013
TABLE 4 Impact Analysis of Restraints
TABLE 5 Global Corporate Consumers VoIP Services Market Subscribers, by Service Type, 2012 – 2020 (Million Subscribers)
TABLE 6 Global Corporate Consumer’s VoIP Services Market Revenue, by Service Type, 2012 – 2020 (USD Billion)
TABLE 7 North America VoIP Services Market Subscribers, by Configuration, 2012 – 2020 (Million Subscribers)
TABLE 8 North America VoIP Services Market Revenue, by Configuration, 2012 – 2020 (USD Billion)
TABLE 9 North America VoIP Services Market Subscribers, by Call Type, 2012 – 2020 (Million Subscribers)
TABLE 10 North America VoIP Services market Revenue, by Call Type, 2012 – 2020 (USD Billion)
TABLE 11 North America VoIP Services Market Subscribers, by End-use, 2012 – 2020 (Million Subscribers)
TABLE 12 North America VoIP Services Market Revenue, by End-use, 2012 – 2020 (USD Billion)
TABLE 13 Europe VoIP Services Market Subscribers, by Configuration, 2012 – 2020 (Million Subscribers)
TABLE 14 Europe VoIP Services Market Revenue, by Configuration, 2012 – 2020 (USD Billion)
TABLE 15 Europe VoIP Services Market Size, by Call Type, 2012 – 2020 (Million Subscribers)
TABLE 16 Europe VoIP Services Market Revenue, by Call Type, 2012 – 2020 (USD Billion)
TABLE 17 Europe VoIP Services Market Subscribers, by End-use, 2012 – 2020 (Million Subscribers)
TABLE 18 Europe VoIP Services Market Revenue, by End-use, 2012 – 2020 (USD Billion)
TABLE 19 Asia Pacific VoIP Services Market Subscribers, by Configuration, 2012 – 2020 (Million Subscribers)
TABLE 20 Asia Pacific VoIP Services Market Revenue, by Configuration, 2012 – 2020 (USD Billion)
TABLE 21 Asia Pacific VoIP Services Market Subscribers, by Call Type, 2012 – 2020 (Million subscribers)
TABLE 22 Asia Pacific VoIP Services Market Revenue, by Call Type, 2012 – 2020 (USD Billion)
TABLE 23 Asia Pacific VoIP Services Market Subscribers, by End-use, 2012 – 2020 (Million Subscribers)
TABLE 24 Asia Pacific VoIP Services Market Revenue, by End-use, 2012 – 2020 (USD Billion)
TABLE 25 Rest of the World (RoW) VoIP Services Market Subscribers, by Configuration, 2012 – 2020 (Million Subscribers)
TABLE 26 Rest of the World (RoW) VoIP Services Market Revenue, by Configuration, 2012 – 2020 (USD Billion)
TABLE 27 Rest of the World (RoW) VoIP Services Market Subscribers, by Call Type, 2012 – 2020 (Million subscribers)
TABLE 28 Rest of the World (RoW) VoIP Services Market Revenue, by Call Type, 2012 – 2020 (USD Billion)
TABLE 29 Rest of the World (RoW) VoIP Services Market Subscribers, by End-use, 2012 – 2020 (Million Subscribers)
TABLE 30 Rest of the World (RoW) VoIP Services Market Revenue, by End-use, 2012 – 2020 (USD Billion)
TABLE 31 8×8, Inc. Service Portfolio
TABLE 32 Vonage Holdings Corp. Service Portfolio
TABLE 33 Nextiva, Inc. Service Portfolio
TABLE 34 InPhonex LLC Service Portfolio
TABLE 35 RingCentral, Inc. Service Portfolio
TABLE 36 Viber Media, Inc. Service Portfolio
TABLE 37 iNet Telecoms Ltd. Service Portfolio

Rising demand for affordable communication services across the globe and improving wireless and wired network infrastructure is fuelling the growth of voice over internet protocol (VoIP) services market. Voice over Internet Protocol (VoIP) is a methodology used for communication. It uses various technologies such as IP telephony, voice over broadband, and internet telephony among others to provide communication services over a packet switched network (IP data network). In order avail VoIP services major components are VoIP software, network and terminal equipment. Additionally, the network component s consist of several other components such as gateways, switches, routers and others to carry voice and data content over the IP based network. The terminal equipment can be a regular telephone, VoIP phone, computer or mobile phone. There are several protocols used to implement VoIP services such as H.323, Session Initiation Protocol (SIP), Inter Asterisk eXchange (IAX), Real Time Protocol (RTP), and Media Gateway Control Protocol (MGCP), among others.

The major factor contributing the growth of VoIP services market is its price performance. Additionally, these services provide features such as rich media and voice quality and phone number portability. Moreover, VoIP is capable of providing service mobility, integrated applications, user control interface and other rich features. VoIP services are easy to install, use and troubleshoot. The VoIP services finds its application across end-use segments such as residential (consumer market), mobile network providers and corporate. 

The research study titled “VoIP Services (End-use – Corporate Consumers and Individual Consumers) Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2014 - 2020” provides in-depth analysis of the market and related sub-segments. The report strategically focuses on market segments such as configuration, call types and end-use. In addition, this report provides market insights and data about the size and growth of each segment. The report includes detailed analysis of prevalent market trends and also company profiles of key players. To provide better understanding of the competition in the market, the report provides competitive analysis of dominant companies in the market, value chain analysis, Porter’s five forces model analysis and market attractiveness analysis. The study on the global VoIP services market has been conducted with an objective of providing thorough coverage of the underlying technological and economic issues driving the market. 

The VoIP services market is expected to foresee continuous growth in the coming years due to cost effectiveness, improving network infrastructure across the globe and rising demand for smart devices and mobility among the corporate and individual consumers. Additionally, the rising competition among the telecommunication service providers and internet service providers across the industry is fueling the growth of the market in terms of product and service differentiation. Moreover, the transition from circuit switched networks to packet switched networks; the market has been witnessing a shift from traditional telephony using CDMA or GSM to VoIP services using cellular networks such as 3G and 4G.

The report aims to provide a comprehensive overview of market data and trends in North America, Europe, Asia Pacific and Rest of the World (RoW) for emerging VoIP technologies. The report identifies factors driving and restraining growth and future business opportunities in the global VoIP services business. 

The report also provides a section on the competitive landscape, wherein the market share analysis of leading players of the global VoIP services market, in terms of percentage share in 2013 has been discussed. The report concludes with detailed profiles of major players in the global VoIP services market such as 8×8, Inc., Vonage Holdings Corp., Nextiva, Inc., InPhonex LLC, RingCentral, Inc., Microsoft Corporation (Skype), Viber Media S.r.l and iNet Telecom Ltd.

The global VoIP services market is segmented as follows:

VoIP Services Market, by Configuration
  • Computer-to-Computer
  • Computer-to-Phone
  • Phone-to-Phone
VoIP Services Market, by Call Type
  • International Long Distance VoIP Calls
  • Domestic VoIP Calls
VoIP Services Market, by End-use
  • Corporate Consumers
    • IP Connectivity
    • Managed IP PBX
    • Hosted Business
  • Individual Consumers
VoIP Services Market, by Geography
  • North America
  • Europe
  • Asia Pacific
  • Rest of the World (RoW)