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Cloud Telephony Service Market to Gain Impetus from Increasing Adoption of Telecommunications Across Businesses

IT and Telecom |

The increasing popularity and rapid adoption of telecom services across traditional IP networks will add a boost to the overall growth of the global cloud telephony services market. Cloud telephony is a sort of service through which voice and information services can be worked utilizing an Internet association rather than a conventional telephone line. Cloud telephony services offer further developed versatility to organizations as they empower them to add more stations over their current trunks. Cloud telephony is a telephone framework that goes through your web association. It assists the client with moving the business telephone services to the cloud. Cloud telephony smoothens out your business correspondences and develops with your business.

global cloud telephony services market

Healthcare Segment Holding Maximum Share Owing to Rising Inclination towards Healthcare Services

In terms of categorization by end-user, the healthcare and education sectors hold the largest revenue for this market on account of the rapidly changing scenario, and growing inclination towards cloud computing services and their increasing adoption especially by the healthcare industry and the education sector.

According to a report by Transparency Market Research, the global cloud telephony service market is expected to rise from a CAGR of 17.2% to reach USD 41,768.3 million by the end of 2026. The forecast period is set between 2018 and 2026.

Major Merge between Telecommunication and Internet of Things to Aid in Favor of Market

The worldwide cloud telephony services market is principally determined by the relocation of telecom organizations from conventional to IP organizations. This relocation is because of better yield on venture (ROI) and control capacities of cloud telephony services. Furthermore, cloud telephony services have developed as a practical option in contrast to customary telephony frameworks including PSTN and ISDN. The expense of introducing various lines for conventional phone and Internet services is diminished because voice and information are moved over a solitary Internet line. Moreover, expanding contest in the cloud telephony services market has impacted merchants to bring to the table cutthroat evaluating and extra elements with their services to draw in clients.

The reception of cloud telephony services in little and medium-sized ventures (SMEs) is expanding fundamentally because of cost proficiency just as restricted capital speculation is needed for sending network frameworks when contrasted with customary organization services. The headways in innovation and expansion of various elements to IP telephones have drawn business clients to relocate to IP organizations.

Additionally, cloud telephony services offer more prominent adaptability to business associations to add further stations over their current trunks. It additionally offers adaptability to clients by giving confined contact numbers regardless of their geological area. This empowers associations to make their virtual presence in various districts. Moreover, it empowers associations to add new clients over the current framework. Be that as it may, interoperability and security concerns are a portion of the significant issues looked at by cloud telephony services. Interoperability issues between merchants giving edge gadgets, service suppliers, and IP-PBX may present difficulties for the smooth usefulness of SIP trunk calls, which is a piece of cloud telephony services. Information break is a significant thought for associations because of the expanding number of cyber-attacks as of late. As voice information is sent over Internet lines, cloud telephony services experience security dangers and are defenseless against cyber-attacks.

Geographically, the market is dominated by Europe with countries like France, Germany, and the United Kingdom contributing the largest shares. There are lucrative growth opportunities from these nations on account of the slow phasing out of Integrated Services Digital Network (ISDN). On the other hand, the market in the Asia Pacific holds high potential in terms of revenue generation on account of several factors. This includes the increasing investment in the commercial sector, improving network infrastructure, and increasing adoption of IT and overall network development.

Players are investing in collaborative efforts such as joint ventures and collaborative agreements to hold significant shares in the competition. Others are investing in research and development strategies to hold a strong foothold in the market. Besides this, players are also indulging in geographical expansion to expand their brand presence across various regions.

The information presented in this review is derived from a report by Transparency Market Research titled, “Cloud Telephony Service Market (Deployment Type - Cloud, Hosted; Enterprise - Small & Medium Enterprises (SMEs), Large Enterprises; Network - Public Switched Telephone Networks (PSTNs), Voice over Internet Protocol (VoIP); Application - Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM); End-user Industry - Telecom and IT, BFSI, Government, Health Care, Media and Entertainment, Education, Retail, and Others] - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2018 – 2026.”

Prominent players of the global cloud telephony service market include Vonage Intermedia.net, Inc., Tripudio Ltd., Redcentric Plc., Singtel, NTT Communications, NovaCloud Pty Ltd., Nextiva, Naterbox Ltd., Microsoft Corporation, LeadNXT, Go 2 Market India Pvt Ltd., VoIPStudio, Infini, and others.

The global cloud telephony service market is classified based on:


  • Cloud
  • Hosted

Enterprise Size

  • SMEs
  • Large Enterprises


  • Conferencing
  • Multi-level IVR
  • Sales & Marketing
  • Customer Relationship Management (CRM)
  • Others


  • Public Switched Telephone Networks (PSTNs)
  • Voice over Internet Protocol (VoIP)


  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • The U.K
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific (APAC)
    • India
    • China
    • Australia
    • Japan
    • Rest of APAC
  • Middle East and Africa (MEA)
    • GCC
    • South Africa
    • Rest of Middle East and Africa
  • Latin America
    • Brazil
    • Rest of Latin America

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