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Cloud Telephony Service Market - Snapshot

Cloud telephony is a type of service through which voice and data services can be operated using an Internet connection instead of a traditional phone line. Cloud telephony services offer improved scalability to companies as they enable them to add more channels over their existing trunks. They work on VoIP phone systems (Voice over Internet Protocol) and Public Switched Telephone Networks (PSTNs). Cloud telephony services can work without a physical connection to a phone company as they operate virtually.

global cloud telephony services market

The global cloud telephony services market is primarily driven by migration of telecom companies from traditional to IP networks. This migration is due to higher return on investment (ROI) and control capabilities of cloud telephony services. In addition, cloud telephony services have evolved as a cost-effective alternative to traditional telephony systems including PSTN and ISDN. The cost of installing multiple lines for traditional telephone and Internet services is reduced because voice and data are transferred over a single Internet line. Furthermore, increasing competition in the cloud telephony services market has influenced vendors to offer competitive pricing and additional features with their services to attract customers. Also, cloud telephony services offer greater scalability to business organizations to add further channels over their existing trunks. It also offers flexibility to customers by providing localized contact numbers irrespective of their geographical location. This enables organizations to create their virtual presence in different regions. Furthermore, it enables organizations to add new users over the existing infrastructure. However, interoperability and security concerns are some of the major issues faced by cloud telephony services. Interoperability problems between vendors providing edge devices, service providers, and IP-PBX might pose challenges for the smooth functionality of SIP trunk calls, which is a part of cloud telephony services. Data breach is an important consideration for organizations due to the increasing number of cyberattacks in recent years. As voice data is transmitted over Internet lines, cloud telephony services encounter security threats and are vulnerable to cyberattacks.

The cloud telephony services market can be segmented based on deployment, enterprise, network, application, end-use industry, and region. In terms of deployment, the market can be classified into cloud and hosted services. Based on network, the market can be categorized into Public Switched Telephone Networks (PSTNs) and Voice over Internet Protocol (VoIP). In terms of  enterprise, the market can be divided into small & medium enterprises (SME’s) and large enterprises. Based on application, the market can be classified into conferencing, multi-level IVR, sales & marketing, customer relationship management (CRM), and others. In terms of end-user industry, the market can be segmented into telecom & IT, BFSI, government, health care, media & entertainment, education, retail, and others. The report covers the analysis of these segments across North America, Europe, Asia Pacific, Middle East & Africa, and South America, along with the qualitative analysis for market estimates supplementing the expansion of the cloud telephony services market during the forecast period.

North America was a dominant region of the cloud telephony services market in 2017. The region accounted for more than half of the global market revenue share, and it is expected to continue its leading position throughout the forecast period. This is due to the presence of tech-savvy gadget users and rise in demand for advanced communication services. Asia Pacific is anticipated to be a lucrative region of the cloud telephony services market due to transition of large enterprises toward cloud telephony services solutions. Moreover, the introduction of low- cost mobile phones and tablets is projected to increase the demand for cloud telephony services in this region. However, different regulatory compliances and limited availability of efficient Internet connectivity infrastructure are anticipated to hamper the cloud telephony services market in Asia Pacific. Europe is expected to be a rapidly expanding region of the market for cloud telephony services during the forecast period.

Key players profiled in the cloud telephony services market include 8x8, Inc., AVOXI, BroadSoft, Cisco Systems, Inc., DIALPAD, Exotel Techcom Pvt. Ltd., Go 2 Market India Pvt. Ltd., Knowlarity Communications Pvt Ltd., LeadNXT, Megapath, Microsoft Corporation, Mitel Networks Corporation, Natterbox Ltd., NetFortis, Nextiva, NFON AG, NovaCloud Pty Ltd., NTT Communications, PortaOne, Inc., Redcentric plc., RingCentral, Inc., Singtel, Solutions Infini., Telviva, Tripudio Ltd., VoIPStudio, Vonage Intermedia.net, Inc., and Vox Telecom.

Cloud Telephony Service Market - Snapshot

Cloud telephony refers to a service type that helps organizations in operating data and voice services using Internet connection rather than a conventional phone line. Over the period of past few years, the technique of cloud telephony is gaining traction owing to its ability to assist companies advance their scalability by allowing them to increase the number of channels over their present trunks. Public switched telephone networks (PSTNs) and voice over internet protocol (VoIP) phone systems are the two concepts used by cloud technology service. Cloud telephony service holds an ability to work with no need to a physical connection to a phone company owing to its virtual operations.

In recent few years, the concept of cloud telephony service is gaining traction across various end-user industries in the world. One of the key reasons driving demand for cloud telephony service is the increased adoption of IP networks by telecom organizations over the traditional technologies. The cloud telephony service is in high in demand owing to their control capabilities and higher return on investment (ROI). Apart from this, the cost-effectiveness of cloud telephony service over conventional telephony systems such as ISDN and PSTN is pushing the adoption of this service.

The global cloud telephony service market experience high level of competition owing to presence of many active players in it. As a result, many players in the market are using various strategies to deal with the competition. For instance, several enterprises are growing focus toward providing services at competitive prices. Many vendors are offering additional features together with their cloud telephony service. Apart from this, organizations are increasing their investments toward research and development activities in order to improve the quality of service they offer. On the back of all these activities, the global cloud telephony service market is expected to grow at decent pace in the years to come.

Cloud Telephony Services Market: Overview

The cloud telephony services market report provides analysis for the period 2018–2026, wherein the period from 2018 to 2026 is the forecast period and 2017 is the base year. The report covers all the major trends and technologies playing an influential role in the market’s expansion over the forecast period. It also highlights the drivers, restraints, and opportunities for the analysis of market expansion during the said period. The study provides a complete perspective on the global cloud telephony services market’s evolution throughout the above mentioned forecast period in terms of revenue (US$ Mn).

The market overview section of the report demonstrates market dynamics such as drivers, restraints, and opportunities that influence the current nature and future status of this market; key indicators; integration challenges; end-user adoption analysis; and key trends of market. Further, key market indicators included in the report provide significance of the factors that are capable of changing the market scenario. These indicators are expected to define the market position during the forecast period and provide an overview about the global cloud telephony services market. A market attractiveness analysis has also been provided for every segment in the report in order to offer a thorough understanding of the overall scenario in the cloud telephony services market. The report also provides an overview of various strategies adopted by key players present in the market.

Global Cloud Telephony Services Market: Scope of the Report

The report segments the cloud telephony services into deployment, enterprise size, network, application, end-use industry, and region. In terms of deployment, the market can be segmented into cloud and hosted services. Based on network, the market can be categorized into Public Switched Telephone Networks (PSTNs) and Voice over Internet Protocol (VoIP). In terms of enterprise, the market can be classified into small & medium enterprises (SMEs) and large enterprises. Based on application, the market can be divided into conferencing, multi-level IVR, sales & marketing, customer relationship management (CRM), and others. In terms of end-use industry, the market can be segmented into telecom & IT, BFSI, government, health care, media & entertainment, education, retail, and others. The report covers the analysis of these segments across North America, Europe, Asia Pacific, Middle East & Africa, and Latin America, along with qualitative analysis for market estimates supplementing the expansion of cloud telephony services market during the forecast period.

The report also highlights the competitive landscape of the global cloud telephony services market, positioning all the major players according to their presence in different regions of the world, and recent key developments initiated by them in the cloud telephony services market. The comprehensive cloud telephony services market estimates are the result of our in-depth secondary research, primary interviews, and in-house expert panel reviews. These market estimates have been analyzed by taking into account the impact of different political, social, economic, and technological factors along with the current market dynamics affecting cloud telephony services market expansion.

This report provides all the essential information required to understand the key developments in the cloud telephony services market and expansion trends of each segment and region. It also includes companies’ strategies, financial information, SWOT analysis, and developments under the company profile section. Also, the report provides insights related to trends and their impact on the market. Furthermore, Porter’s Five Forces Analysis explains the five forces namely buyers’ bargaining power, suppliers’ bargaining power, threat of new entrants, threat of substitutes, and degree of competition in the cloud telephony services market. This report also provides a comprehensive ecosystem analysis for the cloud telephony services market. It explains the various participants, including software & third-party vendors, system integrators, and distribution channels within the value chain operating in the market.

Global Cloud Telephony Services Market: Research Methodology

The research methodology is a perfect combination of primary research, secondary research, and expert panel reviews. Secondary research sources such as annual reports, company websites, broker reports, financial reports, SEC filings and investor presentations, national government documents, internal and external proprietary databases, statistical databases, relevant patent and regulatory databases, market reports, government publications, statistical databases, World Bank database, and industry white papers are referred.

Primary research involves telephonic interviews, e-mail interactions, and face-to-face interviews for detailed and unbiased reviews on the cloud telephony services market, across geographies. Primary interviews are usually conducted on an ongoing basis with industry experts and participants in order to get the latest market insights and validate the existing data and analysis. Primary interviews offer firsthand information on important factors such as market trends, market size, competitive landscape, growth trends, and outlook, etc.. These factors help to validate and strengthen secondary research findings and also help to develop the analysis team’s expertise and market understanding. Moreover, the data collected and analyzed from secondary and primary research, is again discussed and examined by our expert panel.

Global Cloud Telephony Services Market: Competitive Dynamics

The research study includes profiles of leading companies operating in the global cloud telephony services market. Key players profiled in the cloud telephony services market include 8x8, Inc., AVOXI, BroadSoft, Cisco Systems, Inc., DIALPAD, Exotel Techcom Pvt. Ltd., Go 2 Market India Pvt. Ltd., Knowlarity Communications Pvt Ltd., LeadNXT, Megapath, Microsoft Corporation, Mitel Networks Corporation, Natterbox Ltd., NetFortis, Nextiva, NFON AG, NovaCloud Pty Ltd., NTT Communications, PortaOne, Inc., Redcentric plc., RingCentral, Inc., Singtel, Solutions Infini., Telviva, Tripudio Ltd., VoIPStudio, Vonage Intermedia.net, Inc., and Vox Telecom.

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

The Global Cloud Telephony Services Market is segmented as below:

Deployment

  • Hosted
  • Cloud

Enterprise Size

  • SMEs
  • Large Enterprises

Application

  • Conferencing
  • Multi-level IVR
  • Sales & Marketing
  • Customer Relationship Management (CRM)
  • Others

Network

  • Public Switched Telephone Networks (PSTNs)
  • Voice over Internet Protocol (VoIP)

Geography 

  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • The U.K
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific (APAC)
    • India
    • China
    • Australia
    • Japan
    • Rest of APAC
  • Middle East & Africa (MEA)
    • GCC
    • South Africa
    • Rest of Middle East and Africa
  • Latin America
    • Brazil
    • Rest of Latin America

With a robust experience in creating exceptional market reports, Transparency Market Research has emerged as one of the trusted market research companies among a large number of stakeholders and CXOs. Every report at Transparency Market Research goes through rigorous research activity in every aspect. The researchers at TMR keep a close watch on the market and extract beneficial growth-boosting points. These points help the stakeholders to strategize their business plans accordingly.

TMR researchers conduct exhaustive qualitative and quantitative research. This research involves taking inputs from the experts in the market, focused attention on recent developments, and others. This method of research makes TMR stand out from other market research firms.

Here's how Transparency Market Research helps the stakeholders and CXOs through the reports:

Inculcation and Evaluation of Strategic Collaborations: The TMR researchers analyze recent strategic activities like mergers, acquisitions, partnerships, collaborations, and joint ventures. All the information is compiled and included in the report.

Perfect Market Size Estimations: The report analyzes the demographics, growth potential, and capability of the market through the forecast period. This factor leads to the estimation of the market size and also provides an outline about how the market will retrieve growth during the assessment period.

Investment Research: The report focuses on the ongoing and upcoming investment opportunities across a particular market. These developments make the stakeholders aware of the current investment scenario across the market.

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.


1.  Preface
     1.1. Market Scope
     1.2. Market Segmentation
     1.3. Key Research Objectives

2. Assumptions and Research Methodology
     2.1. Market Taxonomy - Segment Definitions
     2.2. Research Methodology
             2.2.1. List of Primary and Secondary Sources
     2.3. Key Assumptions for Data Modelling

3. Executive Summary : Global Cloud Telephony Services Market

4. Market Overview
     4.1. Introduction
     4.2. Market Dynamics
             4.2.1. Drivers
             4.2.2. Restraints
             4.2.3. Opportunities
             4.2.4. Impact Analysis of Drivers & Restraints
     4.3. Key Trends Analysis
     4.4. Porter’s Five Forces Analysis - Global Cloud Telephony Services Market
     4.5. Technology/Product Roadmap
     4.6. Ecosystem Analysis
     4.7. Regulations and Policies
     4.8. Limitations and Risks associated with Cloud Telephony Services
     4.9. Global Cloud Telephony Services Market Analysis and Forecast, 2016 - 2026
             4.9.1. Market Revenue Analysis (US$ Mn)
                       4.9.1.1. Historic growth trends, 2012-2017
                       4.9.1.2. Forecast trends, 2018-2026
                       4.9.1.3. Revenue Opportunity (US$ Mn) Analysis, 2016-2026
                       4.9.1.4. Year-on-year (Y-o-Y) Growth (%), 2017-2026
     4.10. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)
     4.11. Analysis of Cloud Telephony Services Penetration, by Region (%)
     4.12. Market Outlook

5. Global Cloud Telephony Services Market Analysis and Forecast, by Deployment
     5.1. Overview & Definitions
     5.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 - 2026
             5.2.1. Hosted
             5.2.2. Cloud
     5.3. Market Attractiveness by Deployment

6. Global Cloud Telephony Services Market Analysis and Forecast, by Enterprise Size
     6.1. Overview & Definitions
     6.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 - 2026
             6.2.1. Small & Medium Enterprises (SME’s)
             6.2.2. Large Enterprises
     6.3. Market Attractiveness by Enterprise Size

7. Global Cloud Telephony Services Market Analysis and Forecast, by Network
     7.1. Overview & Definitions
     7.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 - 2026
             7.2.1. Public Switched Telephone Networks (PSTNs)
             7.2.2. Voice over Internet Protocol (VoIP)
     7.3. Market Attractiveness by Network

8. Global Cloud Telephony Services Market Analysis and Forecast, by Application
     8.1. Overview & Definitions
     8.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 - 2026
             8.2.1. Conferencing
             8.2.2. Multi-level IVR
             8.2.3. Sales & Marketing
             8.2.4. Customer Relationship Management (CRM)
             8.2.5. Other (Web Interface, Real Time Analytics etc.)
     8.3. Market Attractiveness by Application

9. Global Cloud Telephony Services Market Analysis and Forecast, by Industry
     9.1. Overview & Definitions
     9.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 - 2026
             9.2.1. Banking, Financial services and Insurance (BFSI)
             9.2.2. Healthcare
             9.2.3. Retail
             9.2.4. Media & Entertainment
             9.2.5. Education
             9.2.6. IT and Telecommunication
             9.2.7. Government
             9.2.8. Others (Transportation and Manufacturing)
     9.3. Market Attractiveness by Industry

10. Global Cloud Telephony Services Market Analysis and Forecast, by Region
     10.1. Key Findings
     10.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 - 2026
             10.2.1. North America
             10.2.2. Europe
             10.2.3. Rest of the World
             10.2.4. South Africa
     10.3. Market Attractiveness by Region

11. Global Cloud PBX Market Analysis and Forecast, by Region
     11.1. Key Findings
     11.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 - 2026
             11.2.1. North America
             11.2.2. Europe
             11.2.3. Rest of the World
                       11.2.3.1. South Africa
     11.3. Market Attractiveness by Region

12. North America Cloud Telephony Services Market Analysis and Forecast
     12.1. Key Findings
     12.2. Overview
     12.3. Key Trends Impact Analysis
     12.4. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)
     12.5. Analysis of Cloud Telephony Services Penetration, by Region (%)
     12.6. Revenue Opportunity (US$ Mn) Analysis, 2016-2026
     12.7. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 - 2026
             12.7.1. Hosted
             12.7.2. Cloud
     12.8. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 - 2026
             12.8.1. Small & Medium Enterprises (SME’s)
             12.8.2. Large Enterprises
     12.9. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 - 2026
             12.9.1. Public Switched Telephone Networks (PSTNs)
             12.9.2. Voice over Internet Protocol (VoIP)
     12.10. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 - 2026
             12.10.1. Conferencing
             12.10.2. Multi-level IVR
             12.10.3. Sales & Marketing
             12.10.4. Customer Relationship Management (CRM)
             12.10.5. Other (Web Interface, Real Time Analytics etc.)
     12.11. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 - 2026
             12.11.1. Banking, Financial services and Insurance (BFSI)
             12.11.2. Healthcare
             12.11.3. Retail
             12.11.4. Media & Entertainment
             12.11.5. Education
             12.11.6. IT and Telecommunication
             12.11.7. Government
             12.11.8. Others (Transportation and Manufacturing)
     12.12. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 - 2026
             12.12.1. The U.S.
             12.12.2. Canada
             12.12.3. Rest of North America
     12.13. Market Attractiveness Analysis
             12.13.1. By Deployment
             12.13.2. By Enterprise Size
             12.13.3. By Network
             12.13.4. By Application
             12.13.5. By Industry
             12.13.6. By Country

13. Europe Cloud Telephony Services Market Analysis and Forecast
     13.1. Key Findings
     13.2. Overview
     13.3. Key Trends Impact Analysis
     13.4. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)
     13.5. Analysis of Cloud Telephony Services Penetration, by Region (%)
     13.6. Revenue Opportunity (US$ Mn) Analysis, 2016-2026
     13.7. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 - 2026
             13.7.1. Hosted
             13.7.2. Cloud
     13.8. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 - 2026
             13.8.1. Small & Medium Enterprises (SME’s)
             13.8.2. Large Enterprises
     13.9. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 - 2026
             13.9.1. Public Switched Telephone Networks (PSTNs)
             13.9.2. Voice over Internet Protocol (VoIP)
     13.10. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 - 2026
             13.10.1. Conferencing
             13.10.2. Multi-level IVR
             13.10.3. Sales & Marketing
             13.10.4. Customer Relationship Management (CRM)
             13.10.5. Other (Web Interface, Real Time Analytics etc.)
     13.11. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 - 2026
             13.11.1. Banking, Financial services and Insurance (BFSI)
             13.11.2. Healthcare
             13.11.3. Retail
             13.11.4. Media & Entertainment
             13.11.5. Education
             13.11.6. IT and Telecommunication
             13.11.7. Government
             13.11.8. Others (Transportation and Manufacturing)
     13.12. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 - 2026
             13.12.1. Austria
             13.12.2. Germany
             13.12.3. France
             13.12.4. Poland
             13.12.5. Rest of Europe
     13.13. Market Attractiveness Analysis
             13.13.1. By Deployment
             13.13.2. By Enterprise Size
             13.13.3. By Network
             13.13.4. By Application
             13.13.5. By Industry
             13.13.6. By Country

14. Rest of the World Cloud Telephony Services Market Analysis and Forecast
     14.1. Key Findings
     14.2. Overview
     14.3. Key Trends Impact Analysis
     14.4. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)
     14.5. Analysis of Cloud Telephony Services Penetration, by Region (%)
     14.6. Revenue Opportunity (US$ Mn) Analysis, 2016-2026
     14.7. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 - 2026
             14.7.1. Hosted
             14.7.2. Cloud
     14.8. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 - 2026
             14.8.1. Small & Medium Enterprises (SME’s)
             14.8.2. Large Enterprises
     14.9. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 - 2026
             14.9.1. Public Switched Telephone Networks (PSTNs)
             14.9.2. Voice over Internet Protocol (VoIP)
     14.10. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 - 2026
             14.10.1. Conferencing
             14.10.2. Multi-level IVR
             14.10.3. Sales & Marketing
             14.10.4. Customer Relationship Management (CRM)
             14.10.5. Other (Web Interface, Real Time Analytics etc.)
     14.11. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 - 2026
             14.11.1. Banking, Financial services and Insurance (BFSI)
             14.11.2. Healthcare
             14.11.3. Retail
             14.11.4. Media & Entertainment
             14.11.5. Education
             14.11.6. IT and Telecommunication
             14.11.7. Government
             14.11.8. Others (Transportation and Manufacturing)
     14.12. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 - 2026
             14.12.1. Asia Pacific
             14.12.2. Middle East & Africa
             14.12.3. Latin America
     14.13. Market Attractiveness Analysis
             14.13.1. By Deployment
             14.13.2. By Enterprise Size
             14.13.3. By Network
             14.13.4. By Application
             14.13.5. By Industry
             14.13.6. By Region

15. South Africa Cloud Telephony Services Market Analysis and Forecast
     15.1. Key Findings
     15.2. Overview
     15.3. Key Trends Impact Analysis
     15.4. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)
     15.5. Analysis of Cloud Telephony Services Penetration, by Region (%)
     15.6. Revenue Opportunity (US$ Mn) Analysis, 2016-2026
     15.7. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 - 2026
             15.7.1. Hosted
             15.7.2. Cloud
     15.8. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 - 2026
             15.8.1. Small & Medium Enterprises (SME’s)
             15.8.2. Large Enterprises
     15.9. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 - 2026
             15.9.1. Public Switched Telephone Networks (PSTNs)
             15.9.2. Voice over Internet Protocol (VoIP)
     15.10. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 - 2026
             15.10.1. Conferencing
             15.10.2. Multi-level IVR
             15.10.3. Sales & Marketing
             15.10.4. Customer Relationship Management (CRM)
             15.10.5. Other (Web Interface, Real Time Analytics etc.)
     15.11. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 - 2026
             15.11.1. Banking, Financial services and Insurance (BFSI)
             15.11.2. Healthcare
             15.11.3. Retail
             15.11.4. Media & Entertainment
             15.11.5. Education
             15.11.6. IT and Telecommunication
             15.11.7. Government
             15.11.8. Others (Transportation and Manufacturing)
     15.12. Market Attractiveness Analysis
             15.12.1. By Deployment
             15.12.2. By Enterprise Size
             15.12.3. By Network
             15.12.4. By Application
             15.12.5. By Industry

16. Competition Landscape
     16.1. Market Player – Competition Matrix
     16.2. Market Revenue Share Analysis (%), by Company (2017)

17. Company Profiles (Details – Basic Overview, Sales Area/Geographical Presence, Key Competitors, Revenue, SWOT Analysis and Strategy)
             17.1.1. 8x8, Inc.
                       17.1.1.1. Product Portfolio
                       17.1.1.2. Geographical Presence
                       17.1.1.3. SWOT
                       17.1.1.4. Financial Overview
                       17.1.1.5. Strategy
             17.1.2. AVOXI
                       17.1.2.1. Product Portfolio
                       17.1.2.2. Geographical Presence
                       17.1.2.3. SWOT
                       17.1.2.4. Financial Overview
                       17.1.2.5. Strategy
             17.1.3. BroadSoft
                       17.1.3.1. Product Portfolio
                       17.1.3.2. Geographical Presence
                       17.1.3.3. SWOT
                       17.1.3.4. Financial Overview
                       17.1.3.5. Strategy
             17.1.4. Cisco Systems, Inc.
                       17.1.4.1. Product Portfolio
                       17.1.4.2. Geographical Presence
                       17.1.4.3. SWOT
                       17.1.4.4. Financial Overview
                       17.1.4.5. Strategy
             17.1.5. DIALPAD
                       17.1.5.1. Product Portfolio
                       17.1.5.2. Geographical Presence
                       17.1.5.3. SWOT
                       17.1.5.4. Financial Overview
                       17.1.5.5. Strategy
             17.1.6. Exotel Techcom Pvt. Ltd.
                       17.1.6.1. Product Portfolio
                       17.1.6.2. Geographical Presence
                       17.1.6.3. SWOT
                       17.1.6.4. Financial Overview
                       17.1.6.5. Strategy
             17.1.7. Go 2 Market India Pvt. Ltd.
                       17.1.7.1. Product Portfolio
                       17.1.7.2. Geographical Presence
                       17.1.7.3. SWOT
                       17.1.7.4. Financial Overview
                       17.1.7.5. Strategy
             17.1.8. Knowlarity Communications Pvt Ltd.
                       17.1.8.1. Product Portfolio
                       17.1.8.2. Geographical Presence
                       17.1.8.3. SWOT
                       17.1.8.4. Financial Overview
                       17.1.8.5. Strategy
             17.1.9. LeadNXT
                       17.1.9.1. Product Portfolio
                       17.1.9.2. Geographical Presence
                       17.1.9.3. SWOT
                       17.1.9.4. Financial Overview
                       17.1.9.5. Strategy
             17.1.10. Megapath
                       17.1.10.1. Product Portfolio
                       17.1.10.2. Geographical Presence
                       17.1.10.3. SWOT
                       17.1.10.4. Financial Overview
                       17.1.10.5. Strategy
             17.1.11. Microsoft Corporation
                       17.1.11.1. Product Portfolio
                       17.1.11.2. Geographical Presence
                       17.1.11.3. SWOT
                       17.1.11.4. Financial Overview
                       17.1.11.5. Strategy
             17.1.12. Mitel Networks Corporation
                       17.1.12.1. Product Portfolio
                       17.1.12.2. Geographical Presence
                       17.1.12.3. SWOT
                       17.1.12.4. Financial Overview
                       17.1.12.5. Strategy
             17.1.13. Natterbox Ltd.
                       17.1.13.1. Product Portfolio
                       17.1.13.2. Geographical Presence
                       17.1.13.3. SWOT
                       17.1.13.4. Financial Overview
                       17.1.13.5. Strategy
             17.1.14. NetFortis
                       17.1.14.1. Product Portfolio
                       17.1.14.2. Geographical Presence
                       17.1.14.3. SWOT
                       17.1.14.4. Financial Overview
                       17.1.14.5. Strategy
             17.1.15. Nextiva
                       17.1.15.1. Product Portfolio
                       17.1.15.2. Geographical Presence
                       17.1.15.3. SWOT
                       17.1.15.4. Financial Overview
                       17.1.15.5. Strategy
             17.1.16. NFON AG
                       17.1.16.1. Product Portfolio
                       17.1.16.2. Geographical Presence
                       17.1.16.3. SWOT
                       17.1.16.4. Financial Overview
                       17.1.16.5. Strategy
             17.1.17. NovaCloud Pty Ltd.
                       17.1.17.1. Product Portfolio
                       17.1.17.2. Geographical Presence
                       17.1.17.3. SWOT
                       17.1.17.4. Financial Overview
                       17.1.17.5. Strategy
             17.1.18. NTT Communications
                       17.1.18.1. Product Portfolio
                       17.1.18.2. Geographical Presence
                       17.1.18.3. SWOT
                       17.1.18.4. Financial Overview
                       17.1.18.5. Strategy
             17.1.19. PortaOne, Inc.
                       17.1.19.1. Product Portfolio
                       17.1.19.2. Geographical Presence
                       17.1.19.3. SWOT
                       17.1.19.4. Financial Overview
                       17.1.19.5. Strategy
             17.1.20. Redcentric plc.
                       17.1.20.1. Product Portfolio
                       17.1.20.2. Geographical Presence
                       17.1.20.3. SWOT
                       17.1.20.4. Financial Overview
                       17.1.20.5. Strategy
             17.1.21. RingCentral, Inc.
                       17.1.21.1. Product Portfolio
                       17.1.21.2. Geographical Presence
                       17.1.21.3. SWOT
                       17.1.21.4. Financial Overview
                       17.1.21.5. Strategy
             17.1.22. Singtel
                       17.1.22.1. Product Portfolio
                       17.1.22.2. Geographical Presence
                       17.1.22.3. SWOT
                       17.1.22.4. Financial Overview
                       17.1.22.5. Strategy
             17.1.23. Solutions Infini.
                       17.1.23.1. Product Portfolio
                       17.1.23.2. Geographical Presence
                       17.1.23.3. SWOT
                       17.1.23.4. Financial Overview
                       17.1.23.5. Strategy
             17.1.24. Telviva
                       17.1.24.1. Product Portfolio
                       17.1.24.2. Geographical Presence
                       17.1.24.3. SWOT
                       17.1.24.4. Financial Overview
                       17.1.24.5. Strategy
             17.1.25. Tripudio Ltd.
                       17.1.25.1. Product Portfolio
                       17.1.25.2. Geographical Presence
                       17.1.25.3. SWOT
                       17.1.25.4. Financial Overview
                       17.1.25.5. Strategy
             17.1.26. VoIPStudio
                       17.1.26.1. Product Portfolio
                       17.1.26.2. Geographical Presence
                       17.1.26.3. SWOT
                       17.1.26.4. Financial Overview
                       17.1.26.5. Strategy
             17.1.27. Vonage Intermedia.net, Inc.
                       17.1.27.1. Product Portfolio
                       17.1.27.2. Geographical Presence
                       17.1.27.3. SWOT
                       17.1.27.4. Financial Overview
                       17.1.27.5. Strategy
             17.1.28. Vox Telecom
                       17.1.28.1. Product Portfolio
                       17.1.28.2. Geographical Presence
                       17.1.28.3. SWOT
                       17.1.28.4. Financial Overview
                       17.1.28.5. Strategy

18. Key Takeaways

List of Tables

Table: 01 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
Table: 02 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
Table: 03 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
Table: 04 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
Table: 05 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
Table: 06 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 – 2026
Table: 07 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 – 2026
Table: 08 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
Table: 09 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
Table: 10 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
Table: 11 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
Table: 12 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
Table: 13 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2026
Table: 14 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
Table: 15 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
Table: 16 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
Table: 17 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
Table: 18 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
Table: 19 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2026
Table: 20 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
Table: 21 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
Table: 22 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
Table: 23 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
Table: 24 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
Table: 25 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2026
Table: 26 Middle East &  Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
Table: 27 Middle East &  Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
Table: 28 Middle East &  Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
Table: 29 Middle East &  Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
Table: 30 Middle East &  Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
Table: 31 Middle East &  Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2026
Table: 32 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
Table: 33 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
Table: 34 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
Table: 35 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
Table: 36 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
Table: 37 Latin America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
Table: 38 Latin America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
Table: 39 Latin America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
Table: 40 Latin America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
Table: 41 Latin America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
Table: 42 Latin America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2026

List of Figures

Figure: 01 Historic growth trends and Y – o – Y Growth, 2012-2017
Figure: 02 Forecast trends and Y – o – Y Growth, 2018-2026
Figure: 03 Revenue Opportunity (US$ Mn) Analysis, 2016-2026
Figure: 04 Network Type Adoption, by Industry (2017)
Figure: 05 Cloud Telephony Services Penetration
Figure: 06 Global Cloud Telephony Service Market Value Share (Value %), End Use Industry, 2017
Figure: 07 Global Cloud Telephony Service Market Value Share (Value %) by Deployment, 2017
Figure: 08 Global Cloud Telephony Service Market Value Share (Value %) by Enterprise, 2017
Figure: 09 Global Cloud Telephony Services Market Attractiveness, by Deployment (2017)
Figure: 10 Global Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
Figure: 11 Global Cloud Telephony Services Market Attractiveness, Network (2017)
Figure: 12 Global Cloud Telephony Services Market Attractiveness, Application (2017)
Figure: 13 Global Cloud Telephony Services Market Attractiveness, Industry (2017)
Figure: 14 Global Cloud Telephony Services Market Attractiveness, Region (2017)
Figure: 15 Global Cloud PBX Market Attractiveness, Region (2017)
Figure: 16 Network Type Adoption, by Industry (2017)
Figure: 17 Cloud Telephony Services Penetration
Figure: 18 Factors for Growth
Figure: 19 North America Cloud Telephony Services Market Attractiveness, by Deployment (2017)
Figure: 20 North America Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
Figure: 21 North America Cloud Telephony Services Market Attractiveness, Network (2017)
Figure: 22 North America Cloud Telephony Services Market Attractiveness, Application (2017)
Figure: 23 North America Cloud Telephony Services Market Attractiveness, Industry (2017)
Figure: 24 North America Cloud Telephony Services Market Attractiveness, Country (2017)
Figure: 25 Network Type Adoption, by Industry (2017)
Figure: 26 Cloud Telephony Services Penetration
Figure: 27 Factors for Growth
Figure: 28 Europe Cloud Telephony Services Market Attractiveness, by Deployment (2017)
Figure: 29 Europe Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
Figure: 30 Europe Cloud Telephony Services Market Attractiveness, Network (2017)
Figure: 31 Europe Cloud Telephony Services Market Attractiveness, Application (2017)
Figure: 32 Europe Cloud Telephony Services Market Attractiveness, Industry (2017)
Figure: 33 Europe Cloud Telephony Services Market Attractiveness, Country (2017)
Figure: 34 Network Type Adoption, by Industry (2017)
Figure: 35 Cloud Telephony Services Penetration
Figure: 36 Factors for Growth
Figure: 37 Asia Pacific Cloud Telephony Services Market Attractiveness, by Deployment (2017)
Figure: 38 Asia Pacific Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
Figure: 39 Asia Pacific Cloud Telephony Services Market Attractiveness, Network (2017)
Figure: 40 Asia Pacific Cloud Telephony Services Market Attractiveness, Application (2017)
Figure: 41 Asia Pacific Cloud Telephony Services Market Attractiveness, Industry (2017)
Figure: 42 Asia Pacific Cloud Telephony Services Market Attractiveness, Country (2017)
Figure: 43 Network Type Adoption, by Industry (2017)
Figure: 44 Cloud Telephony Services Penetration
Figure: 45 Factors for Growth
Figure: 46 Middle East &  Africa Cloud Telephony Services Market Attractiveness, by Deployment (2017)
Figure: 47 Middle East &  Africa Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
Figure: 48 Middle East &  Africa Cloud Telephony Services Market Attractiveness, Network (2017)
Figure: 49 Middle East &  Africa Cloud Telephony Services Market Attractiveness, Application (2017)
Figure: 50 Middle East &  Africa Cloud Telephony Services Market Attractiveness, Industry (2017)
Figure: 51 Network Type Adoption, by Industry (2017)
Figure: 52 Revenue Opportunity (US$ Mn) Analysis, 2016-2026
Figure: 53 South Africa Cloud Telephony Services Market Attractiveness, by Deployment (2017)
Figure: 54 South Africa Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
Figure: 55 South Africa Cloud Telephony Services Market Attractiveness, Network (2017)
Figure: 56 South Africa Cloud Telephony Services Market Attractiveness, Application (2017)
Figure: 57 South Africa Cloud Telephony Services Market Attractiveness, Industry (2017)
Figure: 58 Network Type Adoption, by Industry (2017)
Figure: 59 Cloud Telephony Services Penetration
Figure: 60 Factors for Growth
Figure: 61 Latin America Cloud Telephony Services Market Attractiveness, by Deployment (2017)
Figure: 62 Latin America Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
Figure: 63 Latin America Cloud Telephony Services Market Attractiveness, Network (2017)
Figure: 64 Latin America Cloud Telephony Services Market Attractiveness, Application (2017)
Figure: 65 Latin America Cloud Telephony Services Market Attractiveness, Industry (2017)
Figure: 66 Latin America Cloud Telephony Services Market Attractiveness, Country (2017)

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Cloud Telephony Services Market