Cloud Telephony Service Market Forecast Report, 2018 - 2026

Cloud Telephony Service Market (Deployment Type - Cloud, Hosted; Enterprise - Small & Medium Enterprises (SMEs), Large Enterprises; Network - Public Switched Telephone Networks (PSTNs), Voice over Internet Protocol (VoIP); Application - Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM); End user Industry - Telecom and IT, BFSI, Government, Health Care, Media and Entertainment, Education, Retail, and Others] - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2018 - 2026

Cloud Telephony Service Market - Snapshot

Cloud telephony is a type of service through which voice and data services can be operated using an Internet connection instead of a traditional phone line. Cloud telephony services offer improved scalability to companies as they enable them to add more channels over their existing trunks. They work on VoIP phone systems (Voice over Internet Protocol) and Public Switched Telephone Networks (PSTNs). Cloud telephony services can work without a physical connection to a phone company as they operate virtually.

global cloud telephony services market

The global cloud telephony services market is primarily driven by migration of telecom companies from traditional to IP networks. This migration is due to higher return on investment (ROI) and control capabilities of cloud telephony services. In addition, cloud telephony services have evolved as a cost-effective alternative to traditional telephony systems including PSTN and ISDN. The cost of installing multiple lines for traditional telephone and Internet services is reduced because voice and data are transferred over a single Internet line. Furthermore, increasing competition in the cloud telephony services market has influenced vendors to offer competitive pricing and additional features with their services to attract customers. Also, cloud telephony services offer greater scalability to business organizations to add further channels over their existing trunks. It also offers flexibility to customers by providing localized contact numbers irrespective of their geographical location. This enables organizations to create their virtual presence in different regions. Furthermore, it enables organizations to add new users over the existing infrastructure. However, interoperability and security concerns are some of the major issues faced by cloud telephony services. Interoperability problems between vendors providing edge devices, service providers, and IP-PBX might pose challenges for the smooth functionality of SIP trunk calls, which is a part of cloud telephony services. Data breach is an important consideration for organizations due to the increasing number of cyberattacks in recent years. As voice data is transmitted over Internet lines, cloud telephony services encounter security threats and are vulnerable to cyberattacks.

The cloud telephony services market can be segmented based on deployment, enterprise, network, application, end-use industry, and region. In terms of deployment, the market can be classified into cloud and hosted services. Based on network, the market can be categorized into Public Switched Telephone Networks (PSTNs) and Voice over Internet Protocol (VoIP). In terms of  enterprise, the market can be divided into small & medium enterprises (SME’s) and large enterprises. Based on application, the market can be classified into conferencing, multi-level IVR, sales & marketing, customer relationship management (CRM), and others. In terms of end-user industry, the market can be segmented into telecom & IT, BFSI, government, health care, media & entertainment, education, retail, and others. The report covers the analysis of these segments across North America, Europe, Asia Pacific, Middle East & Africa, and South America, along with the qualitative analysis for market estimates supplementing the expansion of the cloud telephony services market during the forecast period.

North America was a dominant region of the cloud telephony services market in 2017. The region accounted for more than half of the global market revenue share, and it is expected to continue its leading position throughout the forecast period. This is due to the presence of tech-savvy gadget users and rise in demand for advanced communication services. Asia Pacific is anticipated to be a lucrative region of the cloud telephony services market due to transition of large enterprises toward cloud telephony services solutions. Moreover, the introduction of low- cost mobile phones and tablets is projected to increase the demand for cloud telephony services in this region. However, different regulatory compliances and limited availability of efficient Internet connectivity infrastructure are anticipated to hamper the cloud telephony services market in Asia Pacific. Europe is expected to be a rapidly expanding region of the market for cloud telephony services during the forecast period.

Key players profiled in the cloud telephony services market include 8x8, Inc., AVOXI, BroadSoft, Cisco Systems, Inc., DIALPAD, Exotel Techcom Pvt. Ltd., Go 2 Market India Pvt. Ltd., Knowlarity Communications Pvt Ltd., LeadNXT, Megapath, Microsoft Corporation, Mitel Networks Corporation, Natterbox Ltd., NetFortis, Nextiva, NFON AG, NovaCloud Pty Ltd., NTT Communications, PortaOne, Inc., Redcentric plc., RingCentral, Inc., Singtel, Solutions Infini., Telviva, Tripudio Ltd., VoIPStudio, Vonage Intermedia.net, Inc., and Vox Telecom.

Cloud Telephony Service Market - Snapshot

Cloud telephony refers to a service type that helps organizations in operating data and voice services using Internet connection rather than a conventional phone line. Over the period of past few years, the technique of cloud telephony is gaining traction owing to its ability to assist companies advance their scalability by allowing them to increase the number of channels over their present trunks. Public switched telephone networks (PSTNs) and voice over internet protocol (VoIP) phone systems are the two concepts used by cloud technology service. Cloud telephony service holds an ability to work with no need to a physical connection to a phone company owing to its virtual operations.

In recent few years, the concept of cloud telephony service is gaining traction across various end-user industries in the world. One of the key reasons driving demand for cloud telephony service is the increased adoption of IP networks by telecom organizations over the traditional technologies. The cloud telephony service is in high in demand owing to their control capabilities and higher return on investment (ROI). Apart from this, the cost-effectiveness of cloud telephony service over conventional telephony systems such as ISDN and PSTN is pushing the adoption of this service.

The global cloud telephony service market experience high level of competition owing to presence of many active players in it. As a result, many players in the market are using various strategies to deal with the competition. For instance, several enterprises are growing focus toward providing services at competitive prices. Many vendors are offering additional features together with their cloud telephony service. Apart from this, organizations are increasing their investments toward research and development activities in order to improve the quality of service they offer. On the back of all these activities, the global cloud telephony service market is expected to grow at decent pace in the years to come.

The Global Cloud Telephony Services Market is segmented as below:

Deployment

  • Hosted
  • Cloud

Enterprise Size

  • SMEs
  • Large Enterprises

Application

  • Conferencing
  • Multi-level IVR
  • Sales & Marketing
  • Customer Relationship Management (CRM)
  • Others

Network

  • Public Switched Telephone Networks (PSTNs)
  • Voice over Internet Protocol (VoIP)

Geography 

  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • The U.K
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific (APAC)
    • India
    • China
    • Australia
    • Japan
    • Rest of APAC
  • Middle East & Africa (MEA)
    • GCC
    • South Africa
    • Rest of Middle East and Africa
  • Latin America
    • Brazil
    • Rest of Latin America

Frequently Asked Questions

What is the growth rate of Cloud Telephony Service Market?

Cloud Telephony Service Market is growing at a CAGR of 17.2% over the next 5 years.

How big is the Cloud Telephony Service market?

Global Cloud Telephony Service market is expected to reach US$ 41,768.3 Mn in 2026.

Which are the major applications in Cloud Telephony Service market?

Major applications in Cloud Telephony Service market include Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM), Others

Who are the leading players in the global Cloud Telephony Service market?

The leading companies in the Cloud Telephony Service market include Vonage Intermedia.net, Inc., Tripudio Ltd., Redcentric Plc., Singtel, NTT Communications, NovaCloud Pty Ltd., Nextiva, Naterbox Ltd., Microsoft Corporation, LeadNXT, Go 2 Market India Pvt Ltd., VoIPStudio, Infini, and others.

Which region has largest share in Cloud Telephony Service Market?

North America to continue its leading position in Cloud Telephony Service Market throughout the forecast period 2021 - 2026


    1.  Preface
         1.1. Market Scope
         1.2. Market Segmentation
         1.3. Key Research Objectives

    2. Assumptions and Research Methodology
         2.1. Market Taxonomy - Segment Definitions
         2.2. Research Methodology
                 2.2.1. List of Primary and Secondary Sources
         2.3. Key Assumptions for Data Modelling

    3. Executive Summary : Global Cloud Telephony Services Market

    4. Market Overview
         4.1. Introduction
         4.2. Market Dynamics
                 4.2.1. Drivers
                 4.2.2. Restraints
                 4.2.3. Opportunities
                 4.2.4. Impact Analysis of Drivers & Restraints
         4.3. Key Trends Analysis
         4.4. Porter’s Five Forces Analysis - Global Cloud Telephony Services Market
         4.5. Technology/Product Roadmap
         4.6. Ecosystem Analysis
         4.7. Regulations and Policies
         4.8. Limitations and Risks associated with Cloud Telephony Services
         4.9. Global Cloud Telephony Services Market Analysis and Forecast, 2016 - 2026
                 4.9.1. Market Revenue Analysis (US$ Mn)
                           4.9.1.1. Historic growth trends, 2012-2017
                           4.9.1.2. Forecast trends, 2018-2026
                           4.9.1.3. Revenue Opportunity (US$ Mn) Analysis, 2016-2026
                           4.9.1.4. Year-on-year (Y-o-Y) Growth (%), 2017-2026
         4.10. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)
         4.11. Analysis of Cloud Telephony Services Penetration, by Region (%)
         4.12. Market Outlook

    5. Global Cloud Telephony Services Market Analysis and Forecast, by Deployment
         5.1. Overview & Definitions
         5.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 - 2026
                 5.2.1. Hosted
                 5.2.2. Cloud
         5.3. Market Attractiveness by Deployment

    6. Global Cloud Telephony Services Market Analysis and Forecast, by Enterprise Size
         6.1. Overview & Definitions
         6.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 - 2026
                 6.2.1. Small & Medium Enterprises (SME’s)
                 6.2.2. Large Enterprises
         6.3. Market Attractiveness by Enterprise Size

    7. Global Cloud Telephony Services Market Analysis and Forecast, by Network
         7.1. Overview & Definitions
         7.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 - 2026
                 7.2.1. Public Switched Telephone Networks (PSTNs)
                 7.2.2. Voice over Internet Protocol (VoIP)
         7.3. Market Attractiveness by Network

    8. Global Cloud Telephony Services Market Analysis and Forecast, by Application
         8.1. Overview & Definitions
         8.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 - 2026
                 8.2.1. Conferencing
                 8.2.2. Multi-level IVR
                 8.2.3. Sales & Marketing
                 8.2.4. Customer Relationship Management (CRM)
                 8.2.5. Other (Web Interface, Real Time Analytics etc.)
         8.3. Market Attractiveness by Application

    9. Global Cloud Telephony Services Market Analysis and Forecast, by Industry
         9.1. Overview & Definitions
         9.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 - 2026
                 9.2.1. Banking, Financial services and Insurance (BFSI)
                 9.2.2. Healthcare
                 9.2.3. Retail
                 9.2.4. Media & Entertainment
                 9.2.5. Education
                 9.2.6. IT and Telecommunication
                 9.2.7. Government
                 9.2.8. Others (Transportation and Manufacturing)
         9.3. Market Attractiveness by Industry

    10. Global Cloud Telephony Services Market Analysis and Forecast, by Region
         10.1. Key Findings
         10.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 - 2026
                 10.2.1. North America
                 10.2.2. Europe
                 10.2.3. Rest of the World
                 10.2.4. South Africa
         10.3. Market Attractiveness by Region

    11. Global Cloud PBX Market Analysis and Forecast, by Region
         11.1. Key Findings
         11.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 - 2026
                 11.2.1. North America
                 11.2.2. Europe
                 11.2.3. Rest of the World
                           11.2.3.1. South Africa
         11.3. Market Attractiveness by Region

    12. North America Cloud Telephony Services Market Analysis and Forecast
         12.1. Key Findings
         12.2. Overview
         12.3. Key Trends Impact Analysis
         12.4. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)
         12.5. Analysis of Cloud Telephony Services Penetration, by Region (%)
         12.6. Revenue Opportunity (US$ Mn) Analysis, 2016-2026
         12.7. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 - 2026
                 12.7.1. Hosted
                 12.7.2. Cloud
         12.8. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 - 2026
                 12.8.1. Small & Medium Enterprises (SME’s)
                 12.8.2. Large Enterprises
         12.9. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 - 2026
                 12.9.1. Public Switched Telephone Networks (PSTNs)
                 12.9.2. Voice over Internet Protocol (VoIP)
         12.10. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 - 2026
                 12.10.1. Conferencing
                 12.10.2. Multi-level IVR
                 12.10.3. Sales & Marketing
                 12.10.4. Customer Relationship Management (CRM)
                 12.10.5. Other (Web Interface, Real Time Analytics etc.)
         12.11. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 - 2026
                 12.11.1. Banking, Financial services and Insurance (BFSI)
                 12.11.2. Healthcare
                 12.11.3. Retail
                 12.11.4. Media & Entertainment
                 12.11.5. Education
                 12.11.6. IT and Telecommunication
                 12.11.7. Government
                 12.11.8. Others (Transportation and Manufacturing)
         12.12. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 - 2026
                 12.12.1. The U.S.
                 12.12.2. Canada
                 12.12.3. Rest of North America
         12.13. Market Attractiveness Analysis
                 12.13.1. By Deployment
                 12.13.2. By Enterprise Size
                 12.13.3. By Network
                 12.13.4. By Application
                 12.13.5. By Industry
                 12.13.6. By Country

    13. Europe Cloud Telephony Services Market Analysis and Forecast
         13.1. Key Findings
         13.2. Overview
         13.3. Key Trends Impact Analysis
         13.4. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)
         13.5. Analysis of Cloud Telephony Services Penetration, by Region (%)
         13.6. Revenue Opportunity (US$ Mn) Analysis, 2016-2026
         13.7. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 - 2026
                 13.7.1. Hosted
                 13.7.2. Cloud
         13.8. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 - 2026
                 13.8.1. Small & Medium Enterprises (SME’s)
                 13.8.2. Large Enterprises
         13.9. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 - 2026
                 13.9.1. Public Switched Telephone Networks (PSTNs)
                 13.9.2. Voice over Internet Protocol (VoIP)
         13.10. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 - 2026
                 13.10.1. Conferencing
                 13.10.2. Multi-level IVR
                 13.10.3. Sales & Marketing
                 13.10.4. Customer Relationship Management (CRM)
                 13.10.5. Other (Web Interface, Real Time Analytics etc.)
         13.11. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 - 2026
                 13.11.1. Banking, Financial services and Insurance (BFSI)
                 13.11.2. Healthcare
                 13.11.3. Retail
                 13.11.4. Media & Entertainment
                 13.11.5. Education
                 13.11.6. IT and Telecommunication
                 13.11.7. Government
                 13.11.8. Others (Transportation and Manufacturing)
         13.12. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 - 2026
                 13.12.1. Austria
                 13.12.2. Germany
                 13.12.3. France
                 13.12.4. Poland
                 13.12.5. Rest of Europe
         13.13. Market Attractiveness Analysis
                 13.13.1. By Deployment
                 13.13.2. By Enterprise Size
                 13.13.3. By Network
                 13.13.4. By Application
                 13.13.5. By Industry
                 13.13.6. By Country

    14. Rest of the World Cloud Telephony Services Market Analysis and Forecast
         14.1. Key Findings
         14.2. Overview
         14.3. Key Trends Impact Analysis
         14.4. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)
         14.5. Analysis of Cloud Telephony Services Penetration, by Region (%)
         14.6. Revenue Opportunity (US$ Mn) Analysis, 2016-2026
         14.7. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 - 2026
                 14.7.1. Hosted
                 14.7.2. Cloud
         14.8. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 - 2026
                 14.8.1. Small & Medium Enterprises (SME’s)
                 14.8.2. Large Enterprises
         14.9. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 - 2026
                 14.9.1. Public Switched Telephone Networks (PSTNs)
                 14.9.2. Voice over Internet Protocol (VoIP)
         14.10. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 - 2026
                 14.10.1. Conferencing
                 14.10.2. Multi-level IVR
                 14.10.3. Sales & Marketing
                 14.10.4. Customer Relationship Management (CRM)
                 14.10.5. Other (Web Interface, Real Time Analytics etc.)
         14.11. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 - 2026
                 14.11.1. Banking, Financial services and Insurance (BFSI)
                 14.11.2. Healthcare
                 14.11.3. Retail
                 14.11.4. Media & Entertainment
                 14.11.5. Education
                 14.11.6. IT and Telecommunication
                 14.11.7. Government
                 14.11.8. Others (Transportation and Manufacturing)
         14.12. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 - 2026
                 14.12.1. Asia Pacific
                 14.12.2. Middle East & Africa
                 14.12.3. Latin America
         14.13. Market Attractiveness Analysis
                 14.13.1. By Deployment
                 14.13.2. By Enterprise Size
                 14.13.3. By Network
                 14.13.4. By Application
                 14.13.5. By Industry
                 14.13.6. By Region

    15. South Africa Cloud Telephony Services Market Analysis and Forecast
         15.1. Key Findings
         15.2. Overview
         15.3. Key Trends Impact Analysis
         15.4. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)
         15.5. Analysis of Cloud Telephony Services Penetration, by Region (%)
         15.6. Revenue Opportunity (US$ Mn) Analysis, 2016-2026
         15.7. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 - 2026
                 15.7.1. Hosted
                 15.7.2. Cloud
         15.8. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 - 2026
                 15.8.1. Small & Medium Enterprises (SME’s)
                 15.8.2. Large Enterprises
         15.9. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 - 2026
                 15.9.1. Public Switched Telephone Networks (PSTNs)
                 15.9.2. Voice over Internet Protocol (VoIP)
         15.10. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 - 2026
                 15.10.1. Conferencing
                 15.10.2. Multi-level IVR
                 15.10.3. Sales & Marketing
                 15.10.4. Customer Relationship Management (CRM)
                 15.10.5. Other (Web Interface, Real Time Analytics etc.)
         15.11. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 - 2026
                 15.11.1. Banking, Financial services and Insurance (BFSI)
                 15.11.2. Healthcare
                 15.11.3. Retail
                 15.11.4. Media & Entertainment
                 15.11.5. Education
                 15.11.6. IT and Telecommunication
                 15.11.7. Government
                 15.11.8. Others (Transportation and Manufacturing)
         15.12. Market Attractiveness Analysis
                 15.12.1. By Deployment
                 15.12.2. By Enterprise Size
                 15.12.3. By Network
                 15.12.4. By Application
                 15.12.5. By Industry

    16. Competition Landscape
         16.1. Market Player – Competition Matrix
         16.2. Market Revenue Share Analysis (%), by Company (2017)

    17. Company Profiles (Details – Basic Overview, Sales Area/Geographical Presence, Key Competitors, Revenue, SWOT Analysis and Strategy)
                 17.1.1. 8x8, Inc.
                           17.1.1.1. Product Portfolio
                           17.1.1.2. Geographical Presence
                           17.1.1.3. SWOT
                           17.1.1.4. Financial Overview
                           17.1.1.5. Strategy
                 17.1.2. AVOXI
                           17.1.2.1. Product Portfolio
                           17.1.2.2. Geographical Presence
                           17.1.2.3. SWOT
                           17.1.2.4. Financial Overview
                           17.1.2.5. Strategy
                 17.1.3. BroadSoft
                           17.1.3.1. Product Portfolio
                           17.1.3.2. Geographical Presence
                           17.1.3.3. SWOT
                           17.1.3.4. Financial Overview
                           17.1.3.5. Strategy
                 17.1.4. Cisco Systems, Inc.
                           17.1.4.1. Product Portfolio
                           17.1.4.2. Geographical Presence
                           17.1.4.3. SWOT
                           17.1.4.4. Financial Overview
                           17.1.4.5. Strategy
                 17.1.5. DIALPAD
                           17.1.5.1. Product Portfolio
                           17.1.5.2. Geographical Presence
                           17.1.5.3. SWOT
                           17.1.5.4. Financial Overview
                           17.1.5.5. Strategy
                 17.1.6. Exotel Techcom Pvt. Ltd.
                           17.1.6.1. Product Portfolio
                           17.1.6.2. Geographical Presence
                           17.1.6.3. SWOT
                           17.1.6.4. Financial Overview
                           17.1.6.5. Strategy
                 17.1.7. Go 2 Market India Pvt. Ltd.
                           17.1.7.1. Product Portfolio
                           17.1.7.2. Geographical Presence
                           17.1.7.3. SWOT
                           17.1.7.4. Financial Overview
                           17.1.7.5. Strategy
                 17.1.8. Knowlarity Communications Pvt Ltd.
                           17.1.8.1. Product Portfolio
                           17.1.8.2. Geographical Presence
                           17.1.8.3. SWOT
                           17.1.8.4. Financial Overview
                           17.1.8.5. Strategy
                 17.1.9. LeadNXT
                           17.1.9.1. Product Portfolio
                           17.1.9.2. Geographical Presence
                           17.1.9.3. SWOT
                           17.1.9.4. Financial Overview
                           17.1.9.5. Strategy
                 17.1.10. Megapath
                           17.1.10.1. Product Portfolio
                           17.1.10.2. Geographical Presence
                           17.1.10.3. SWOT
                           17.1.10.4. Financial Overview
                           17.1.10.5. Strategy
                 17.1.11. Microsoft Corporation
                           17.1.11.1. Product Portfolio
                           17.1.11.2. Geographical Presence
                           17.1.11.3. SWOT
                           17.1.11.4. Financial Overview
                           17.1.11.5. Strategy
                 17.1.12. Mitel Networks Corporation
                           17.1.12.1. Product Portfolio
                           17.1.12.2. Geographical Presence
                           17.1.12.3. SWOT
                           17.1.12.4. Financial Overview
                           17.1.12.5. Strategy
                 17.1.13. Natterbox Ltd.
                           17.1.13.1. Product Portfolio
                           17.1.13.2. Geographical Presence
                           17.1.13.3. SWOT
                           17.1.13.4. Financial Overview
                           17.1.13.5. Strategy
                 17.1.14. NetFortis
                           17.1.14.1. Product Portfolio
                           17.1.14.2. Geographical Presence
                           17.1.14.3. SWOT
                           17.1.14.4. Financial Overview
                           17.1.14.5. Strategy
                 17.1.15. Nextiva
                           17.1.15.1. Product Portfolio
                           17.1.15.2. Geographical Presence
                           17.1.15.3. SWOT
                           17.1.15.4. Financial Overview
                           17.1.15.5. Strategy
                 17.1.16. NFON AG
                           17.1.16.1. Product Portfolio
                           17.1.16.2. Geographical Presence
                           17.1.16.3. SWOT
                           17.1.16.4. Financial Overview
                           17.1.16.5. Strategy
                 17.1.17. NovaCloud Pty Ltd.
                           17.1.17.1. Product Portfolio
                           17.1.17.2. Geographical Presence
                           17.1.17.3. SWOT
                           17.1.17.4. Financial Overview
                           17.1.17.5. Strategy
                 17.1.18. NTT Communications
                           17.1.18.1. Product Portfolio
                           17.1.18.2. Geographical Presence
                           17.1.18.3. SWOT
                           17.1.18.4. Financial Overview
                           17.1.18.5. Strategy
                 17.1.19. PortaOne, Inc.
                           17.1.19.1. Product Portfolio
                           17.1.19.2. Geographical Presence
                           17.1.19.3. SWOT
                           17.1.19.4. Financial Overview
                           17.1.19.5. Strategy
                 17.1.20. Redcentric plc.
                           17.1.20.1. Product Portfolio
                           17.1.20.2. Geographical Presence
                           17.1.20.3. SWOT
                           17.1.20.4. Financial Overview
                           17.1.20.5. Strategy
                 17.1.21. RingCentral, Inc.
                           17.1.21.1. Product Portfolio
                           17.1.21.2. Geographical Presence
                           17.1.21.3. SWOT
                           17.1.21.4. Financial Overview
                           17.1.21.5. Strategy
                 17.1.22. Singtel
                           17.1.22.1. Product Portfolio
                           17.1.22.2. Geographical Presence
                           17.1.22.3. SWOT
                           17.1.22.4. Financial Overview
                           17.1.22.5. Strategy
                 17.1.23. Solutions Infini.
                           17.1.23.1. Product Portfolio
                           17.1.23.2. Geographical Presence
                           17.1.23.3. SWOT
                           17.1.23.4. Financial Overview
                           17.1.23.5. Strategy
                 17.1.24. Telviva
                           17.1.24.1. Product Portfolio
                           17.1.24.2. Geographical Presence
                           17.1.24.3. SWOT
                           17.1.24.4. Financial Overview
                           17.1.24.5. Strategy
                 17.1.25. Tripudio Ltd.
                           17.1.25.1. Product Portfolio
                           17.1.25.2. Geographical Presence
                           17.1.25.3. SWOT
                           17.1.25.4. Financial Overview
                           17.1.25.5. Strategy
                 17.1.26. VoIPStudio
                           17.1.26.1. Product Portfolio
                           17.1.26.2. Geographical Presence
                           17.1.26.3. SWOT
                           17.1.26.4. Financial Overview
                           17.1.26.5. Strategy
                 17.1.27. Vonage Intermedia.net, Inc.
                           17.1.27.1. Product Portfolio
                           17.1.27.2. Geographical Presence
                           17.1.27.3. SWOT
                           17.1.27.4. Financial Overview
                           17.1.27.5. Strategy
                 17.1.28. Vox Telecom
                           17.1.28.1. Product Portfolio
                           17.1.28.2. Geographical Presence
                           17.1.28.3. SWOT
                           17.1.28.4. Financial Overview
                           17.1.28.5. Strategy

    18. Key Takeaways

    List of Tables

    Table: 01 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
    Table: 02 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
    Table: 03 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
    Table: 04 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
    Table: 05 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
    Table: 06 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 – 2026
    Table: 07 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 – 2026
    Table: 08 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
    Table: 09 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
    Table: 10 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
    Table: 11 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
    Table: 12 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
    Table: 13 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2026
    Table: 14 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
    Table: 15 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
    Table: 16 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
    Table: 17 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
    Table: 18 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
    Table: 19 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2026
    Table: 20 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
    Table: 21 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
    Table: 22 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
    Table: 23 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
    Table: 24 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
    Table: 25 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2026
    Table: 26 Middle East &  Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
    Table: 27 Middle East &  Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
    Table: 28 Middle East &  Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
    Table: 29 Middle East &  Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
    Table: 30 Middle East &  Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
    Table: 31 Middle East &  Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2026
    Table: 32 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
    Table: 33 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
    Table: 34 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
    Table: 35 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
    Table: 36 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
    Table: 37 Latin America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2026
    Table: 38 Latin America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2026
    Table: 39 Latin America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2026
    Table: 40 Latin America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2026
    Table: 41 Latin America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2026
    Table: 42 Latin America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2026

    List of Figures

    Figure: 01 Historic growth trends and Y – o – Y Growth, 2012-2017
    Figure: 02 Forecast trends and Y – o – Y Growth, 2018-2026
    Figure: 03 Revenue Opportunity (US$ Mn) Analysis, 2016-2026
    Figure: 04 Network Type Adoption, by Industry (2017)
    Figure: 05 Cloud Telephony Services Penetration
    Figure: 06 Global Cloud Telephony Service Market Value Share (Value %), End Use Industry, 2017
    Figure: 07 Global Cloud Telephony Service Market Value Share (Value %) by Deployment, 2017
    Figure: 08 Global Cloud Telephony Service Market Value Share (Value %) by Enterprise, 2017
    Figure: 09 Global Cloud Telephony Services Market Attractiveness, by Deployment (2017)
    Figure: 10 Global Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
    Figure: 11 Global Cloud Telephony Services Market Attractiveness, Network (2017)
    Figure: 12 Global Cloud Telephony Services Market Attractiveness, Application (2017)
    Figure: 13 Global Cloud Telephony Services Market Attractiveness, Industry (2017)
    Figure: 14 Global Cloud Telephony Services Market Attractiveness, Region (2017)
    Figure: 15 Global Cloud PBX Market Attractiveness, Region (2017)
    Figure: 16 Network Type Adoption, by Industry (2017)
    Figure: 17 Cloud Telephony Services Penetration
    Figure: 18 Factors for Growth
    Figure: 19 North America Cloud Telephony Services Market Attractiveness, by Deployment (2017)
    Figure: 20 North America Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
    Figure: 21 North America Cloud Telephony Services Market Attractiveness, Network (2017)
    Figure: 22 North America Cloud Telephony Services Market Attractiveness, Application (2017)
    Figure: 23 North America Cloud Telephony Services Market Attractiveness, Industry (2017)
    Figure: 24 North America Cloud Telephony Services Market Attractiveness, Country (2017)
    Figure: 25 Network Type Adoption, by Industry (2017)
    Figure: 26 Cloud Telephony Services Penetration
    Figure: 27 Factors for Growth
    Figure: 28 Europe Cloud Telephony Services Market Attractiveness, by Deployment (2017)
    Figure: 29 Europe Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
    Figure: 30 Europe Cloud Telephony Services Market Attractiveness, Network (2017)
    Figure: 31 Europe Cloud Telephony Services Market Attractiveness, Application (2017)
    Figure: 32 Europe Cloud Telephony Services Market Attractiveness, Industry (2017)
    Figure: 33 Europe Cloud Telephony Services Market Attractiveness, Country (2017)
    Figure: 34 Network Type Adoption, by Industry (2017)
    Figure: 35 Cloud Telephony Services Penetration
    Figure: 36 Factors for Growth
    Figure: 37 Asia Pacific Cloud Telephony Services Market Attractiveness, by Deployment (2017)
    Figure: 38 Asia Pacific Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
    Figure: 39 Asia Pacific Cloud Telephony Services Market Attractiveness, Network (2017)
    Figure: 40 Asia Pacific Cloud Telephony Services Market Attractiveness, Application (2017)
    Figure: 41 Asia Pacific Cloud Telephony Services Market Attractiveness, Industry (2017)
    Figure: 42 Asia Pacific Cloud Telephony Services Market Attractiveness, Country (2017)
    Figure: 43 Network Type Adoption, by Industry (2017)
    Figure: 44 Cloud Telephony Services Penetration
    Figure: 45 Factors for Growth
    Figure: 46 Middle East &  Africa Cloud Telephony Services Market Attractiveness, by Deployment (2017)
    Figure: 47 Middle East &  Africa Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
    Figure: 48 Middle East &  Africa Cloud Telephony Services Market Attractiveness, Network (2017)
    Figure: 49 Middle East &  Africa Cloud Telephony Services Market Attractiveness, Application (2017)
    Figure: 50 Middle East &  Africa Cloud Telephony Services Market Attractiveness, Industry (2017)
    Figure: 51 Network Type Adoption, by Industry (2017)
    Figure: 52 Revenue Opportunity (US$ Mn) Analysis, 2016-2026
    Figure: 53 South Africa Cloud Telephony Services Market Attractiveness, by Deployment (2017)
    Figure: 54 South Africa Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
    Figure: 55 South Africa Cloud Telephony Services Market Attractiveness, Network (2017)
    Figure: 56 South Africa Cloud Telephony Services Market Attractiveness, Application (2017)
    Figure: 57 South Africa Cloud Telephony Services Market Attractiveness, Industry (2017)
    Figure: 58 Network Type Adoption, by Industry (2017)
    Figure: 59 Cloud Telephony Services Penetration
    Figure: 60 Factors for Growth
    Figure: 61 Latin America Cloud Telephony Services Market Attractiveness, by Deployment (2017)
    Figure: 62 Latin America Cloud Telephony Services Market Attractiveness, by Enterprise Size (2017)
    Figure: 63 Latin America Cloud Telephony Services Market Attractiveness, Network (2017)
    Figure: 64 Latin America Cloud Telephony Services Market Attractiveness, Application (2017)
    Figure: 65 Latin America Cloud Telephony Services Market Attractiveness, Industry (2017)
    Figure: 66 Latin America Cloud Telephony Services Market Attractiveness, Country (2017)

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