Two major user propositions for deploying healthcare virtual assistants (HVAs) are their imprint on reducing the burden of care teams and improved patient experience. HVAs have been instrumental in transforming care delivery equation, wherein communication between patients, providers, and physicians plays a key role. The adoption has been driven by the need to put more information at the hands of patients on one hand, while reducing the administrative tasks physicians are required to carry out in routine clinical practice.
Unarguably, the use cases of healthcare virtually assistants has expanded steadily over the years. HVAs have thus become smarter to understand the users’ intent, context, and the clinical environment.
Strides made in the technologies used for connected devices and the advances made by remote patient care delivery are the key underpinning for the evolution of the healthcare virtual assistants market. The communication has stridently become more productive. In recent times, the growing role of HVAs in patient experience was evident during the outbreaks of COVID-19.
As patients and physicians become increasingly appraised about the benefits of chatbots and healthcare virtual assistants in improving care delivery, they will be increasingly integrated with the healthcare system. Strides made in digital healthcare platforms are fueling the prospects of the healthcare virtual assistants market. Healthcare providers leveraging the electronic health records to improve the patient experience are keenly looking toward harnessing the benefits of chatbots and healthcare virtual assistants.
The need for automating high-quality clinical documentation has boosted the market prospects of healthcare virtual assistants. HRAs have been found to reduce physician’s burnout while reducing the time they spend documenting care. All the time saved could be used to make productive conversation with their patients.
The rapid penetration of mobile technologies in care delivery is a key anchor for expanding the potential of the healthcare virtual assistants market. Hospitals are increasingly leveraging chatbots in improving customer service. HVAs deployments have been fueled on the back of the growing trend of healthcare consumerism. Patients, payers, and providers in the healthcare industry are increasingly embracing AI-enabled virtual assistants, thereby opening up a vast avenue for technology developers in the healthcare virtual assistants market.
Organizations making a shift from fee-for-service reimbursement to value-based care has unleashed a new market potential for AI-powered healthcare virtual assistants. Several players in the healthcare virtual assistants market are offering artificial intelligence (AI)-enabled tools to help users take advantage of the constant learning expected from such systems.
Technology companies and software developers are witnessing the growing role of the payer from a transactional customer engagement to an experience-based model. HVAs have become pivotal in charting better experiences for patients, given the trend of growing spending of the healthcare industry on value-based payment programs. Top players are keen on spending on healthcare accelerator programs which will motivate healthcare clients to adopt virtual assistants. A glaring case in point is Amazon. Such developments will spur the pace of product innovation in the healthcare virtual assistants market are
Some of the key players in the healthcare virtual assistants market are Babylon Healthcare Services Ltd., HealthTap Inc., Verint Systems Inc. Infermedica, eGain Corporation, Sensly, Microsoft, and Nuance Communications Inc.
Globally, North America and Europe have witnessed sizable lucrative opportunities for players in the healthcare virtual assistants market. The growth of the North America market is fueled by the rapidly increasing adoption of machine learning-enabled virtual assistants. Europe has also made rapid strides, underpinned by the regulatory push for deployment of digital health technologies in the healthcare sector over the years.
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