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Global Enterprise Collaboration Service Market: Snapshot

With enterprises aiming for business expansion, the demand for efficient collaboration solutions is at all-time high. Mobile workforce and efficiency in enterprise mobility are the two major aspects required by organizations to achieve this. Considering the scenario, the global enterprise collaboration service market is forecast to report a CAGR of 10.3% between 2016 and 2024. Transparency Market Research (TMR) forecasts the market to reach US$56.51 bn by the end of 2024. In 2015, overall valuation of the global enterprise collaboration service market stood at US$23.38 bn.

In addition, the market is also expected to gain from the increasing demand for integrated and comprehensive enterprise collaboration services. Also the rising use of SIP trunking and the increasing uptake of WebRTC across KPOs and BPOs will widen the scope for the market’s expansion. As a result of the development of advanced collaboration solutions companies can now offer better connectivity among stakeholders. Driven by these factors, the global enterprise collaboration service market will exhibit strong growth over the course of the forecast period.

enterprise collaboration service market

Market to Witness Lucrative Opportunities in Asia Pacific

Regionally, North America emerged dominant in the global enterprise collaboration services market, holding a share of 41.8% in 2015. With multinational companies in the U.S. and Canada aiming from expanding their regional footprint, collaborations have become a common activity in this part of the world. Evidently, North America realizes some of the most lucrative opportunities for the overall market. Moreover, the region for years has remained at the fore of adopting well-designed collaboration tools such as application sharing tools, video and audio conferencing software, and web services. This has further helped the North America enterprise collaboration service market gain traction.

However, TMR projects the Asia Pacific market to report a higher CAGR compared to its counterpart in North America and elsewhere. Growth witnessed in the region is primarily driven by the increasing number of small and medium enterprises in countries such as India, Japan, and China. Moreover, the rapid expansion of the IT industry witnessed in Asia Pacific in the last few years, will fuel the demand for automation across industries thus bolstering opportunities for the enterprise collaboration service market.

Focus to Shift from Video Conferencing to Mobility/telephony and Collaboration Tools

By solution, video-conferencing, messaging, contact center, collaboration tools, and mobility/telephony are the key market segments. Of these, video conferencing held the dominant share of 22.6% in the overall market in 2016. However, in the forecast period the segment is forecast to lose shares to mobility and telephony. Rise in demand for collaborative tools will also shift focus from video conferencing in the coming years. Moreover, the segment is projected to gain from recent developments in business intelligence as an interactive collaboration tool. Considering growth witnessed across its key segments, favorable opportunities are prophesized for the overall enterprise collaboration service market.

Service Segment to Exhibit Highest CAGR

Based on type, hardware, software, and services constitute the key market segments. Among these, the demand for services is expected to rise at the highest pace during the forecast period. Growth witnessed in the segment is steered by the rising adoption of collaboration services especially among small and medium businesses. Deploying these services has helped organizations in delegating activities such as maintenance as well integration operations to third parties so that they can focus on their core competencies. Besides this, the software segment is expected to gain significant traction in the coming years.

Some of the key players operating in the market are Mitel Networks Corporation, Polycom, Inc., Fuze Inc., 8x8, Inc., ShoreTel Inc., Cafex Communications Inc., Tropo, Inc., Vonage networks LLC, Xura, Inc., Atlassian Corp PLC and GENBAND, Inc.

Enterprise collaboration service (ECS) is gaining traction among various companies operating in many industries owing to plethora of advantages it offers. ECS refers to a complete set of networking abilities and collaborative processes. Through this service, employees can collect, process, store, share, and jointly modify data and information with each another regardless of their geographic locations.

Owing to the recent COVID-19 pandemic, major companies from all across the globe have compelled their employees to work from home. As a result, there is remarkable growth in adoption of enterprise collaboration services for the smooth functioning of all activities across the organizations. This scenario has created promising sales avenues for vendors working in the global enterprise collaboration service market. Collaboration services include a wide range of technologies such as document sharing capabilities, video conferencing, and groupware. Enterprise communication services can also comprise email, phone, texting, video conference, and web chats.

Besides employees, any organization comprises many important stakeholders including vendors, customers, partners, and contractors. Thus, the companies engaged in the global enterprise collaboration service market are rolling out diverse hardware and software technologies. The main motive of these technologies is to achieve efficient teamwork with other stakeholders, and thereby assisting enterprises to gain their business targets. The global enterprise collaboration service market is predicted to gather promising sales avenues in the upcoming years. This growth is attributed to increased acceptance of SIP trunking and growing use of WebRTC across BPOs and KPOs.

Major companies working in the enterprise collaboration service market are growing focus toward improving the quality of services they offer. As a result, they are seen growing investments in research and development activities. Apart from this, several enterprises are engaging in mergers and acquisitions activities. These strategies are helping stakeholders to expand their regional presence as well as maintain their leading position in the global enterprise collaboration service market.

Enterprise collaboration service market report provides analysis for the period 2014 – 2024, wherein the period from 2016 to 2024 is the forecast and 2015 is the base year. The report covers all the major trends and technologies playing influential role in the enterprise collaboration service market’s growth over the forecast period. It also highlights the drivers, restraints, and opportunities expected to impact market’s growth during the said period. The study provides a complete perspective on global enterprise collaboration service market’s evolution throughout the above mentioned forecast period in terms of revenue (in US$ Bn).

Global Enterprise Collaboration Service Market: Scope of the Report

The market overview section of the report demonstrates the market dynamics such as the drivers, restraints, and opportunities that influence the current nature and future status of this market, key indicators and trends. An attractiveness analysis has also been provided for every segment in the report, in order to provide a thorough understanding of the overall scenario in the enterprise collaboration service market. Moreover, the report provides an overview of various strategies adopted by the key players present in the market. Key market indicators included in the report provide significance of the factors which are capable of changing the market scenario. These indicators are expected to define the market position during the forecast period.

This report provides all the essential information required to understand the key developments in the enterprise collaboration service market, growth trend of each segment and companies’ strategies to efficiently compete in the market. Also, the report provides insights related to trends and its impact on the market. Furthermore, Porter’s Five Forces analysis explains the factors which are currently affecting the enterprise collaboration service market. This report also provides the value chain analysis for the enterprise collaboration service market which explains the participants of the value chain.

Global Enterprise Collaboration Service Market: Key Segments

The report segments the market on the basis of solution, deployment, type, and end-use application. The solution segment includes messaging, video-conferencing, contact center, mobility/telephony, and collaboration tools. The collaboration tool is further segmented into email, application sharing, web services, office suite, resource management, process management and business intelligence. On the basis of deployment, the market is segmented into on-premise, off-premise and hybrid type. On basis of types, the segments of this market include hardware, software and services. The service sub-segment is further bifurcated into integration, consulting, and maintenance services. The end use application considered in the market include BFSI, retail, healthcare, government, information technology, media and entertainment, education, and others. The others segment of the End-use Application include transportation and manufacturing industry. The report provides in-depth segment analysis of the global enterprise collaboration service market, thereby providing valuable insights at the macro as well as micro levels.

Global Enterprise Collaboration Service Market: Competitive Landscape

The report also highlights the competitive landscape of the global enterprise collaboration service market, thereby positioning all the major players according to their presence in different regions of the world and recent key developments initiated by them in the enterprise collaboration service market. The comprehensive enterprise collaboration service market estimates are the result of our in-depth secondary research, primary interviews, and in-house expert panel reviews. These market estimates have been analyzed by taking into account the impact of different political, social, economic, technological, and legal factors along with the current market dynamics affecting enterprise collaboration service market growth.

Mitel Networks Corporation, Polycom, Inc., Fuze Inc., 8x8, Inc., ShoreTel Inc., Cafex Communications Inc., Tropo, Inc., Vonage networks LLC, Xura, Inc., Atlassian Corp PLC GENBAND, Inc.,Cisco Systems, Inc., IBM Corporation, Microsoft Corporation, Hewlett-Packard Development Company, L.P., and Unify, Inc. (Atos SE) are some of the major players operating within the enterprise collaboration service market profiled in this study. Details such as financials, SWOT analysis, business strategies, recent developments, and other such strategic information pertaining to these players have been duly provided as part of company profiling.

Global Enterprise Collaboration Service Market

By Solution

  • Messaging
  • Video Conferencing
  • Contact Center
  • Mobility/Telephony
  • Collaborative Tool
    • Email
    • Application Sharing
    • Web Services
    • Search Services
    • Office Suite
    • Resource Management
    • Process Management
    • Business Intelligence

By Deployment

  • Off Premise
  • On-Premise
  • Hybrid

By End-use Application

  • Banking, Financial services and
  • Insurance (BFSI)
  • Retail
  • Healthcare
  • Government
  • Information Technology
  • Media and Entertainment
  • Education
  • Other (Transportation and Manufacturing)

By Geography

  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • The U.K.
    • Germany
    • France
    • Italy
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • Japan
    • India
    • South Korea
    • Rest of APAC
  • Middle East and Africa (MEA)
    • GCC Countries
    • South Africa
    • Rest of MEA
  • South America
    • Brazil
    • Argentina
    • Rest of South America

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Enterprise Collaboration Market

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