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Enterprise Collaboration Service Market

Enterprise Collaboration Service Market (Solution - Messaging, Video Conferencing, Contact Center, Mobility and Telephony, Collaboration Tool (Email, Application Sharing, Web Services, Search Services, Office Suite, Resource Management, Process Management, and Business Intelligence); Deployment - On-Premise, and Off-Premise; Type - Hardware, Software, and Services (Consulting, Integration, and Maintenance); End-Use Application - Banking, Financial Services and Insurance, Retail, Healthcare, Government, Information Technology, Media and Entertainment, Education and Others (Transportation and Manufacturing) - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2016 - 2024

Global Enterprise Collaboration Service Market: Snapshot

With enterprises aiming for business expansion, the demand for efficient collaboration solutions is at all-time high. Mobile workforce and efficiency in enterprise mobility are the two major aspects required by organizations to achieve this. Considering the scenario, the global enterprise collaboration service market is forecast to report a CAGR of 10.3% between 2016 and 2024. Transparency Market Research (TMR) forecasts the market to reach US$56.51 bn by the end of 2024. In 2015, overall valuation of the global enterprise collaboration service market stood at US$23.38 bn.

In addition, the market is also expected to gain from the increasing demand for integrated and comprehensive enterprise collaboration services. Also the rising use of SIP trunking and the increasing uptake of WebRTC across KPOs and BPOs will widen the scope for the market’s expansion. As a result of the development of advanced collaboration solutions companies can now offer better connectivity among stakeholders. Driven by these factors, the global enterprise collaboration service market will exhibit strong growth over the course of the forecast period.

enterprise collaboration service market

Market to Witness Lucrative Opportunities in Asia Pacific

Regionally, North America emerged dominant in the global enterprise collaboration services market, holding a share of 41.8% in 2015. With multinational companies in the U.S. and Canada aiming from expanding their regional footprint, collaborations have become a common activity in this part of the world. Evidently, North America realizes some of the most lucrative opportunities for the overall market. Moreover, the region for years has remained at the fore of adopting well-designed collaboration tools such as application sharing tools, video and audio conferencing software, and web services. This has further helped the North America enterprise collaboration service market gain traction.

However, TMR projects the Asia Pacific market to report a higher CAGR compared to its counterpart in North America and elsewhere. Growth witnessed in the region is primarily driven by the increasing number of small and medium enterprises in countries such as India, Japan, and China. Moreover, the rapid expansion of the IT industry witnessed in Asia Pacific in the last few years, will fuel the demand for automation across industries thus bolstering opportunities for the enterprise collaboration service market.

Focus to Shift from Video Conferencing to Mobility/telephony and Collaboration Tools

By solution, video-conferencing, messaging, contact center, collaboration tools, and mobility/telephony are the key market segments. Of these, video conferencing held the dominant share of 22.6% in the overall market in 2016. However, in the forecast period the segment is forecast to lose shares to mobility and telephony. Rise in demand for collaborative tools will also shift focus from video conferencing in the coming years. Moreover, the segment is projected to gain from recent developments in business intelligence as an interactive collaboration tool. Considering growth witnessed across its key segments, favorable opportunities are prophesized for the overall enterprise collaboration service market.

Service Segment to Exhibit Highest CAGR

Based on type, hardware, software, and services constitute the key market segments. Among these, the demand for services is expected to rise at the highest pace during the forecast period. Growth witnessed in the segment is steered by the rising adoption of collaboration services especially among small and medium businesses. Deploying these services has helped organizations in delegating activities such as maintenance as well integration operations to third parties so that they can focus on their core competencies. Besides this, the software segment is expected to gain significant traction in the coming years.

Some of the key players operating in the market are Mitel Networks Corporation, Polycom, Inc., Fuze Inc., 8x8, Inc., ShoreTel Inc., Cafex Communications Inc., Tropo, Inc., Vonage networks LLC, Xura, Inc., Atlassian Corp PLC and GENBAND, Inc.

Enterprise collaboration service (ECS) is gaining traction among various companies operating in many industries owing to plethora of advantages it offers. ECS refers to a complete set of networking abilities and collaborative processes. Through this service, employees can collect, process, store, share, and jointly modify data and information with each another regardless of their geographic locations.

Owing to the recent COVID-19 pandemic, major companies from all across the globe have compelled their employees to work from home. As a result, there is remarkable growth in adoption of enterprise collaboration services for the smooth functioning of all activities across the organizations. This scenario has created promising sales avenues for vendors working in the global enterprise collaboration service market. Collaboration services include a wide range of technologies such as document sharing capabilities, video conferencing, and groupware. Enterprise communication services can also comprise email, phone, texting, video conference, and web chats.

Besides employees, any organization comprises many important stakeholders including vendors, customers, partners, and contractors. Thus, the companies engaged in the global enterprise collaboration service market are rolling out diverse hardware and software technologies. The main motive of these technologies is to achieve efficient teamwork with other stakeholders, and thereby assisting enterprises to gain their business targets. The global enterprise collaboration service market is predicted to gather promising sales avenues in the upcoming years. This growth is attributed to increased acceptance of SIP trunking and growing use of WebRTC across BPOs and KPOs.

Major companies working in the enterprise collaboration service market are growing focus toward improving the quality of services they offer. As a result, they are seen growing investments in research and development activities. Apart from this, several enterprises are engaging in mergers and acquisitions activities. These strategies are helping stakeholders to expand their regional presence as well as maintain their leading position in the global enterprise collaboration service market.

Global Enterprise Collaboration Service Market

By Solution

  • Messaging
  • Video Conferencing
  • Contact Center
  • Mobility/Telephony
  • Collaborative Tool
    • Email
    • Application Sharing
    • Web Services
    • Search Services
    • Office Suite
    • Resource Management
    • Process Management
    • Business Intelligence

By Deployment

  • Off Premise
  • On-Premise
  • Hybrid

By End-use Application

  • Banking, Financial services and
  • Insurance (BFSI)
  • Retail
  • Healthcare
  • Government
  • Information Technology
  • Media and Entertainment
  • Education
  • Other (Transportation and Manufacturing)

By Geography

  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • The U.K.
    • Germany
    • France
    • Italy
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • Japan
    • India
    • South Korea
    • Rest of APAC
  • Middle East and Africa (MEA)
    • GCC Countries
    • South Africa
    • Rest of MEA
  • South America
    • Brazil
    • Argentina
    • Rest of South America
Enterprise Collaboration Service Market

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1.Preface
    1.1.Market Definition and Scope
    1.2.Market Segmentation
    1.3.Key Research Objectives
    1.4.Research Highlights

2.Assumptions and Research Methodology

3.Executive Summary : Enterprise Collaboration Services Market

4.Market Overview
    4.1.Introduction
          4.1.1. Product Definition
          4.1.2.Evolution/Development
    4.2.Global UCaaS Market Overview
    4.3.Key Market Indicators
          4.3.1.Impact Analytics: SIP Trunking on Business Process Outsourcing Market
          4.3.2.Impact Analysis: WebRTC on Video Conferencing Market
    4.4.Market Dynamics
          4.4.1.Drivers
          4.4.2.Restraints
          4.4.3.Opportunities
    4.5.Global Enterprise Collaboration Service Market Analysis and Forecasts, 2014 – 2024
          4.5.1.Market Revenue Projection (US$ Bn)
    4.6.Porter’s Five Force Analysis
    4.7.Value Chain Analysis
          4.7.1.List of Active Market Participants (Provider/Integrator/Aggregator/Supplier)
          4.7.2.Forward – Backward Integration Scenario
    4.8.Market Outlook

5.Global Enterprise Collaboration Service Market Analysis and Forecasts, By Solution
    5.1.Introduction & Definitions 
    5.2.Key Findings/Developments
    5.3.Key Trends
    5.4.Market Size (US$ Bn) Forecast By Solution, 2014 - 2024
          5.4.1.Messaging, 2014 – 2024 (US$ Bn)
          5.4.2.Video Conferencing, 2014 – 2024 (US$ Bn)
          5.4.3.Contact Center, 2014 – 2024 (US$ Bn)
          5.4.4.Mobility/Telephony, 2014 – 2024 (US$ Bn)
          5.4.5.Collaborative Tools, 2014 – 2024 (US$ Bn)
                  5.4.5.1.Email
                  5.4.5.2.Application Sharing
                  5.4.5.3.Web Services
                  5.4.5.4.Search Services
                  5.4.5.5.Office Suite
                  5.4.5.6.Resource Management
                  5.4.5.7.Process Management
                  5.4.5.8.Business Intelligence
    5.5.Solution Comparison Matrix
    5.6.Market Attractiveness By Solution

6.Global Enterprise Collaboration Service Market Analysis and Forecasts, By Deployment
    6.1.Introduction & Definition
    6.2.Key Findings/Developments
    6.3.Key Trends
    6.4.Market Size (US$ Bn) Forecast By Deployment, 2014 - 2020
          6.4.1.On-Premise, 2014 – 2024 (US$ Bn)
          6.4.2.Off-Premise, 2014 – 2024 (US$ Bn)
    6.5.Deployment Comparison Matrix
    6.6.Market Attractiveness By deployment

7.Global Enterprise Collaboration Service Market Analysis and Forecasts, By Type
    7.1.Introduction & Definition
    7.2.Key Findings/Developments
    7.3.Key Trends
    7.4.Market Size (US$ Bn) Forecast By Type, 2014 - 2020
          7.4.1.Hardware, 2014 – 2024 (US$ Bn)
          7.4.2.Software, 2014 – 2024 (US$ Bn)
          7.4.3.Services, 2014 – 2024 (US$ Bn)
                  7.4.3.1.Consulting
                  7.4.3.2.Integration
                  7.4.3.3.Maintenance
    7.5.Type Comparison Matrix
    7.6.Market Attractiveness By Type

8.Global Enterprise Collaboration Service Market Analysis and Forecasts, By End-Use Application
    8.1.Introduction & Definition
    8.2.Key Findings/ Developments
    8.3.Key Trends
    8.4.Market Size (US$ Bn) Forecast By End-use Application, 2014 - 2024
          8.4.1.BFSI, 2014 – 2024 (US$ Bn)
          8.4.2.Retail, 2014 – 2024 (US$ Bn)
          8.4.3.Healthcare, 2014 – 2024 (US$ Bn)
          8.4.4.Government, 2014 – 2024 (US$ Bn)
          8.4.5.Information Technology, 2014 – 2024 (US$ Bn)
          8.4.6.Media and Entertainment, 2014 – 2024 (US$ Bn)
          8.4.7.Education, 2014 – 2024 (US$ Bn)
          8.4.8.Other (Transportation and Manufacturing), 2014 – 2024 (US$ Bn)
    8.5.End-use Application Comparison Matrix
    8.6.Market Attractiveness By End-use Application

9.Global Enterprise Collaboration Service Market Analysis and Forecasts, By Region
    9.1.Key Findings
    9.2.Market Size (US$ Bn) Forecast By Region, 2014 - 2020
          9.2.1.North America, 2014 – 2024 (US$ Bn)
          9.2.2.Europe, 2014 – 2024 (US$ Bn)
          9.2.3.Asia-Pacific, 2014 – 2024 (US$ Bn)
          9.2.4.Middle-East and Africa, 2014 – 2024 (US$ Bn)
          9.2.5.South America, 2014 – 2020 (US$ Bn)
    9.3.Market Attractiveness By Region

10.North America Enterprise Collaboration Services Market Analysis and Forecast 
    10.1.Key Findings
    10.2.Key Trends
    10.3.Market Size (US$ Bn) Forecast By Solution, 2014 - 2024
          10.3.1.Messaging, 2014 – 2024 (US$ Bn)
          10.3.2.Video Conferencing, 2014 – 2024 (US$ Bn)
          10.3.3.Contact Center, 2014 – 2024 (US$ Bn)
          10.3.4.Mobility/Telephony, 2014 – 2024 (US$ Bn)
          10.3.5.Collaborative Tools, 2014 – 2024 (US$ Bn)
                  10.3.5.1.Email
                  10.3.5.2.Application Sharing
                  10.3.5.3.Web Services
                  10.3.5.4.Search Services
                  10.3.5.5.Office Suite
                  10.3.5.6.Resource Management
                  10.3.5.7.Process Management
                  10.3.5.8.Business Intelligence
    10.4.Market Size (US$ Bn) Forecast By Deployment, 2014 - 2024
          10.4.1.On-Premise, 2014 – 2024 (US$ Bn)
          10.4.2.Off-Premise, 2014 – 2024 (US$ Bn)
    10.5.Market Size (US$ Bn) Forecast By Type 2014 - 2024
          10.5.1.Hardware, 2014 – 2024 (US$ Bn)
          10.5.2.Software, 2014 – 2024 (US$ Bn)
          10.5.3.Services, 2014 – 2024 (US$ Bn)
                  10.5.3.1.Consulting
                  10.5.3.2.Integration
                  10.5.3.3.Maintenance
    10.6.Market Size (US$ Bn) Forecast By End-use Application, 2014 - 2024
          10.6.1.BFSI, 2014 – 2024 (US$ Bn)
          10.6.2.Retail, 2014 – 2024 (US$ Bn)
          10.6.3.Healthcare, 2014 – 2024 (US$ Bn)
          10.6.4.Government, 2014 – 2024 (US$ Bn)
          10.6.5.Information Technology, 2014 – 2024 (US$ Bn)
          10.6.6.Media and Entertainment, 2014 – 2024 (US$ Bn)
          10.6.7.Education, 2014 – 202 (US$ Bn)
          10.6.8.Other (Transportation and Manufacturing), 2014 – 2024 (US$ Bn)
    10.7.Market Size (US$ Bn) Forecast By Country
          10.7.1.The U.S., 2014 – 2024 (US$ Bn)
          10.7.2.Canada, 2014 – 2024 (US$ Bn)
          10.7.3.Res of North America, 2014 – 2024 (US$ Bn)
    10.8.Market Attractiveness Analysis 
          10.8.1.By Country
          10.8.2.By Solution
          10.8.3.By Deployment
          10.8.4.By Type
          10.8.5.By End-use Application

11.Europe Enterprise Collaboration Services Market Analysis and Forecast 
    11.1.Key Findings
    11.2.Key Trends
    11.3.Market Size (US$ Bn) Forecast By Solution, 2014 - 2024
          11.3.1.Messaging, 2014 – 2024 (US$ Bn)
          11.3.2.Video Conferencing, 2014 – 2024 (US$ Bn)
          11.3.3.Contact Center, 2014 – 2024 (US$ Bn)
          11.3.4.Mobility/Telephony, 2014 – 2024 (US$ Bn)
          11.3.5.Collaborative Tools, 2014 – 2024 (US$ Bn)
                  11.3.5.1.Email
                  11.3.5.2.Application Sharing
                  11.3.5.3.Web Services
                  11.3.5.4.Search Services
                  11.3.5.5.Office Suite
                  11.3.5.6.Resource Management
                  11.3.5.7.Process Management
                  11.3.5.8.Business Intelligence
    11.4.Market Size (US$ Bn) Forecast By Deployment, 2014 - 2024
          11.4.1.On-Premise, 2014 – 2024 (US$ Bn)
          11.4.2.Off-Premise, 2014 – 2024 (US$ Bn)
    11.5.Market Size (US$ Bn) Forecast By Type 2014 - 2024
          11.5.1.Hardware, 2014 – 2024 (US$ Bn)
          11.5.2.Software, 2014 – 2024 (US$ Bn)
          11.5.3.Services, 2014 – 2024 (US$ Bn)
                  11.5.3.1.Consulting
                  11.5.3.2.Integration
                  11.5.3.3.Maintenance
    11.6.Market Size (US$ Bn) Forecast By End-use Application, 2014 - 2024
          11.6.1.BFSI, 2014 – 2024 (US$ Bn)
          11.6.2.Retail, 2014 – 2024 (US$ Bn)
          11.6.3.Healthcare, 2014 – 2024 (US$ Bn)
          11.6.4.Government, 2014 – 2024 (US$ Bn)
          11.6.5.Information Technology, 2014 – 2024 (US$ Bn)
          11.6.6.Media and Entertainment, 2014 – 2024 (US$ Bn)
          11.6.7.Education, 2014 – 202 (US$ Bn)
          11.6.8.Other (Transportation and Manufacturing), 2014 – 2024 (US$ Bn)
    11.7.Market Size (US$ Bn) Forecast By Country
          11.7.1.The U.K., 2014 – 2024 (US$ Bn)
          11.7.2.France, 2014 – 2024 (US$ Bn)
          11.7.3.Italy, 2014 – 2024 (US$ Bn)
          11.7.4.Res of Europe, 2014 – 2024 (US$ Bn)
    11.8.Market Attractiveness Analysis 
          11.8.1.By Country
          11.8.2.By Solution
          11.8.3.By Deployment
          11.8.4.By Type
          11.8.5.By End-use Application

12.Asia-Pacific Enterprise Collaboration Services Market Analysis and Forecast 
    12.1.Key Findings
    12.2.Key Trends
    12.3.Market Size (US$ Bn) Forecast By Solution, 2014 - 2024
          12.3.1.Messaging, 2014 – 2024 (US$ Bn)
          12.3.2.Video Conferencing, 2014 – 2024 (US$ Bn)
          12.3.3.Contact Center, 2014 – 2024 (US$ Bn)
          12.3.4.Mobility/Telephony, 2014 – 2024 (US$ Bn)
          12.3.5.Collaborative Tools, 2014 – 2024 (US$ Bn)
                  12.3.5.1.Email
                  12.3.5.2.Application Sharing
                  12.3.5.3.Web Services
                  12.3.5.4.Search Services
                  12.3.5.5.Office Suite
                  12.3.5.6.Resource Management
                  12.3.5.7.Process Management
                  12.3.5.8.Business Intelligence
    12.4.Market Size (US$ Bn) Forecast By Deployment, 2014 - 2024
          12.4.1.On-Premise, 2014 – 2024 (US$ Bn)
          12.4.2.Off-Premise, 2014 – 2024 (US$ Bn)
    12.5.Market Size (US$ Bn) Forecast By Type 2014 - 2024
          12.5.1.Hardware, 2014 – 2024 (US$ Bn)
          12.5.2.Software, 2014 – 2024 (US$ Bn)
          12.5.3.Services, 2014 – 2024 (US$ Bn)
                  12.5.3.1.Consulting
                  12.5.3.2.Integration
                  12.5.3.3.Maintenance
    12.6.Market Size (US$ Bn) Forecast By End-use Application, 2014 - 2024
          12.6.1.BFSI, 2014 – 2024 (US$ Bn)
          12.6.2.Retail, 2014 – 2024 (US$ Bn)
          12.6.3.Healthcare, 2014 – 2024 (US$ Bn)
          12.6.4.Government, 2014 – 2024 (US$ Bn)
          12.6.5.Information Technology, 2014 – 2024 (US$ Bn)
          12.6.6.Media and Entertainment, 2014 – 2024 (US$ Bn)
          12.6.7.Education, 2014 – 202 (US$ Bn)
          12.6.8.Other (Transportation and Manufacturing), 2014 – 2024 (US$ Bn)
    12.7.Market Size (US$ Bn) Forecast By Country
          12.7.1.China, 2014 – 2024 (US$ Bn)
          12.7.2.Japan, 2014 – 2024 (US$ Bn)
          12.7.3.India, 2014 – 2024 (US$ Bn)
          12.7.4.Australasia, 2014 – 2024 (US$ Bn)
          12.7.5.Res of Asia-Pacific, 2014 – 2024 (US$ Bn)
    12.8.Market Attractiveness Analysis 
          12.8.1.By Country
          12.8.2.By Solution
          12.8.3.By Deployment
          12.8.4.By Type
          12.8.5.By End-use Application

13.Middle-East and Africa Enterprise Collaboration Services Market Analysis and Forecast 
    13.1.Key Findings
    13.2.Key Trends
    13.3.Market Size (US$ Bn) Forecast By Solution, 2014 - 2024
          13.3.1.Messaging, 2014 – 2024 (US$ Bn)
          13.3.2.Video Conferencing, 2014 – 2024 (US$ Bn)
          13.3.3.Contact Center, 2014 – 2024 (US$ Bn)
          13.3.4.Mobility/Telephony, 2014 – 2024 (US$ Bn)
          13.3.5.Collaborative Tools, 2014 – 2024 (US$ Bn)
                  13.3.5.1.Email
                  13.3.5.2.Application Sharing
                  13.3.5.3.Web Services
                  13.3.5.4.Search Services
                  13.3.5.5.Office Suite
                  13.3.5.6.Resource Management
                  13.3.5.7.Process Management
                  13.3.5.8.Business Intelligence
    13.4.Market Size (US$ Bn) Forecast By Deployment, 2014 - 2024
          13.4.1.On-Premise, 2014 – 2024 (US$ Bn)
          13.4.2.Off-Premise, 2014 – 2024 (US$ Bn)
    13.5.Market Size (US$ Bn) Forecast By Type 2014 - 2024
          13.5.1.Hardware, 2014 – 2024 (US$ Bn)
          13.5.2.Software, 2014 – 2024 (US$ Bn)
          13.5.3.Services, 2014 – 2024 (US$ Bn)
                  13.5.3.1.Consulting
                  13.5.3.2.Integration
                  13.5.3.3.Maintenance
    13.6.Market Size (US$ Bn) Forecast By End-use Application, 2014 - 2024
          13.6.1.BFSI, 2014 – 2024 (US$ Bn)
          13.6.2.Retail, 2014 – 2024 (US$ Bn)
          13.6.3.Healthcare, 2014 – 2024 (US$ Bn)
          13.6.4.Government, 2014 – 2024 (US$ Bn)
          13.6.5.Information Technology, 2014 – 2024 (US$ Bn)
          13.6.6.Media and Entertainment, 2014 – 2024 (US$ Bn)
          13.6.7.Education, 2014 – 202 (US$ Bn)
          13.6.8.Other (Transportation and Manufacturing), 2014 – 2024 (US$ Bn)
    13.7.Market Size (US$ Bn) Forecast By Country
          13.7.1.GCC, 2014 – 2024 (US$ Bn)
          13.7.2.South Africa, 2014 – 2024 (US$ Bn)
          13.7.3.Res of MEA, 2014 – 2024 (US$ Bn)
    13.8.Market Attractiveness Analysis 
          13.8.1.By Country
          13.8.2.By Solution
          13.8.3.By Deployment
          13.8.4.By Type
          13.8.5.By End-use Application

14.South America Enterprise Collaboration Services Market Analysis and Forecast 
    14.1.Key Findings
    14.2.Key Trends
    14.3.Market Size (US$ Bn) Forecast By Solution, 2014 - 2024
          14.3.1.Messaging, 2014 – 2024 (US$ Bn)
          14.3.2.Video Conferencing, 2014 – 2024 (US$ Bn)
          14.3.3.Contact Center, 2014 – 2024 (US$ Bn)
          14.3.4.Mobility/Telephony, 2014 – 2024 (US$ Bn)
          14.3.5.Collaborative Tools, 2014 – 2024 (US$ Bn)
                  14.3.5.1.Email
                  14.3.5.2.Application Sharing
                  14.3.5.3.Web Services
                  14.3.5.4.Search Services
                  14.3.5.5.Office Suite
                  14.3.5.6.Resource Management
                  14.3.5.7.Process Management
                  14.3.5.8.Business Intelligence
    14.4.Market Size (US$ Bn) Forecast By Deployment, 2014 - 2024
          14.4.1.On-Premise, 2014 – 2024 (US$ Bn)
          14.4.2.Off-Premise, 2014 – 2024 (US$ Bn)
    14.5.Market Size (US$ Bn) Forecast By Type 2014 - 2024
          14.5.1.Hardware, 2014 – 2024 (US$ Bn)
          14.5.2.Software, 2014 – 2024 (US$ Bn)
          14.5.3.Services, 2014 – 2024 (US$ Bn)
                  14.5.3.1.Consulting
                  14.5.3.2.Integration
                  14.5.3.3.Maintenance
    14.6.Market Size (US$ Bn) Forecast By End-use Application, 2014 - 2024
          14.6.1.BFSI, 2014 – 2024 (US$ Bn)
          14.6.2.Retail, 2014 – 2024 (US$ Bn)
          14.6.3.Healthcare, 2014 – 2024 (US$ Bn)
          14.6.4.Government, 2014 – 2024 (US$ Bn)
          14.6.5.Information Technology, 2014 – 2024 (US$ Bn)
          14.6.6.Media and Entertainment, 2014 – 2024 (US$ Bn)
          14.6.7.Education, 2014 – 202 (US$ Bn)
          14.6.8.Other (Transportation and Manufacturing), 2014 – 2024 (US$ Bn)
    14.7.Market Size (US$ Bn) Forecast By Country
          14.7.1.Brazil, 2014 – 2024 (US$ Bn)
          14.7.2.Argentina, 2014 – 2024 (US$ Bn)
          14.7.3.Res of South America, 2014 – 2024 (US$ Bn)
    14.8.Market Attractiveness Analysis 
          14.8.1.By Country
          14.8.2.By Solution
          14.8.3.By Deployment
          14.8.4.By Type

15.Competition Landscape
    15.1.Market Player – Competition Matrix 
    15.2.Market Share Analysis By Company (2015)
    15.3.Company Profiles (Details – Overview, Financials, SWOT Analysis, Strategy)
          15.3.1.Cisco Systems, Inc.
                  15.3.1.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.1.2.Company Description
                  15.3.1.3.SWOT Analysis
                  15.3.1.4.Strategic Overview
          15.3.2.IBM Corporation
                  15.3.2.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.2.2.Company Description
                  15.3.2.3.SWOT Analysis
                  15.3.2.4.Strategic Overview
          15.3.3.Microsoft Corporation
                  15.3.3.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.3.2.Company Description
                  15.3.3.3.SWOT Analysis
          15.3.3.4.Strategic Overview
          15.3.4.Alcatel-Lucent SA (Nokia Networks)
                  15.3.4.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.4.2.Company Description
                  15.3.4.3.SWOT Analysis
                  15.3.4.4.Strategic Overview
          15.3.5.Unify, Inc. (Atos SE)
                  15.3.5.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.5.2.Company Description
                  15.3.5.3.SWOT Analysis
                  15.3.5.4.Strategic Overview
          15.3.6.Hewlett-Packard Development Company, L.P.
                  15.3.6.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.6.2.Company Description
                  15.3.6.3.SWOT Analysis
                  15.3.6.4.Strategic Overview
          15.3.7.Mitel Networks Corporation
                  15.3.7.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.7.2.Company Description
                  15.3.7.3.SWOT Analysis
                  15.3.7.4.Strategic Overview
          15.3.8.Polycom, Inc.
                  15.3.8.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.8.2.Company Description
                  15.3.8.3.SWOT Analysis
                  15.3.8.4.Strategic Overview
          15.3.9.Fuze Inc.
                  15.3.9.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.9.2.Company Description
                  15.3.9.3.SWOT Analysis
                  15.3.9.4.Strategic Overview
          15.3.10.8x8, Inc.
                  15.3.10.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.10.2.Company Description
                  15.3.10.3.SWOT Analysis
                  15.3.10.4.Strategic Overview
          15.3.11.ShoreTel Inc.
                  15.3.11.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.11.2.Company Description
                  15.3.11.3.SWOT Analysis
                  15.3.11.4.Strategic Overview
          15.3.12.Cafex Communications Inc.
                  15.3.12.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.12.2.Company Description
                  15.3.12.3.SWOT Analysis
                  15.3.12.4.Strategic Overview
          15.3.13.Tropo, Inc.
                  15.3.13.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.13.2.Company Description
                  15.3.13.3.SWOT Analysis
                  15.3.13.4.Strategic Overview
          15.3.14.Vonage networks LLC
                  15.3.14.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.14.2.Company Description
                  15.3.14.3.SWOT Analysis
                  15.3.14.4.Strategic Overview
          15.3.15.Xura, Inc.
                  15.3.15.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.15.2.Company Description
                  15.3.15.3.SWOT Analysis
                  15.3.15.4.Strategic Overview
          15.3.16.Atlassian Corp PLC
                  15.3.16.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.16.2.Company Description
                  15.3.16.3.SWOT Analysis
                  15.3.16.4.Strategic Overview
          15.3.17.GENBAND, Inc.
                  15.3.17.1.Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                  15.3.17.2.Company Description
                  15.3.17.3.SWOT Analysis
                  15.3.17.4.Strategic Overview

16.Key Takeaways

List of Tables

Table 1: Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Solution, 2014 – 2024
Table 2: Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Collaborative Tool, 2014 – 2024
Table 3: Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Deployment, 2014 – 2024
Table 4 Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Type, 2014 – 2024
Table 5: Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Service, 2014 – 2024
Table 6: Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By End-Use Application, 2014 – 2024
Table 7: Global Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Region, 2014 – 2024
Table 8: North American Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Solution, 2014 – 2024
Table 9: North America Collaboration Service Market Size (US$ Bn) Forecast, By Collaborative Tool, 2014 – 2024
Table 10: North America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Deployment, 2014 – 2024
Table 11: North America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Type, 2014 – 2024
Table 12: North America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Service, 2014 – 2024
Table 13: North America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By End-Use Application, 2014 – 2024
Table 14: North America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Country, 2014 – 2024
Table 15: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Solution, 2014 – 2024
Table 16: Europe Collaboration Service Market Size (US$ Bn) Forecast, By Collaborative Tool, 2014 – 2024
Table 17: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Deployment, 2014 – 2024
Table 18: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Type, 2014 – 2024
Table 19: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Service, 2014 – 2024
Table 20: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By End-Use Application, 2014 – 2024
Table 21: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Country, 2014 – 2024
Table 22: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Solution, 2014 – 2024
Table 23: Asia Pacific Collaboration Service Market Size (US$ Bn) Forecast, By Collaborative Tool, 2014 – 2024
Table 24: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Deployment, 2014 – 2024
Table 25: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Type, 2014 – 2024
Table 26: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Service, 2014 – 2024
Table 27: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By End-Use Application, 2014 – 2024
Table 28: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Country, 2014 – 2024
Table 29: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Solution, 2014 – 2024
Table 30: MEA Collaboration Service Market Size (US$ Bn) Forecast, By Collaborative Tool, 2014 – 2024
Table 31: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Deployment, 2014 – 2024
Table 32: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Type, 2014 – 2024
Table 33: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Service, 2014 – 2024
Table 34: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By End-Use Application, 2014 – 2024
Table 35: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Country, 2014 – 2024
Table 36: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Solution, 2014 – 2024
Table 37: South America Collaboration Service Market Size (US$ Bn) Forecast, By Collaborative Tool, 2014 – 2024
Table 38: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Deployment, 2014 – 2024
Table 39: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Type, 2014 – 2024
Table 40: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Service, 2014 – 2024
Table 41: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By End-Use Application, 2014 – 2024
Table 42: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, By Country, 2014 – 2024

List of Figures

Figure 1: Global Enterprise Collaboration Service Market Value Share Analysis, by Solution, 2016 and 2024
Figure 2: Global Enterprise Collaboration Service Market Graph for Messaging Solution
Figure 3: Global Enterprise Collaboration Service Market Graph for Video Conferencing Solution
Figure 4: Global Enterprise Collaboration Service Market Graph for Contact Center Solution
Figure 5: Global Enterprise Collaboration Service Market Graph for Mobility/Telephony Solution
Figure 6: Global Enterprise Collaboration Service Market Graph for Collaborative Tools
Figure 7: Solution Comparison Matrix
Figure 8: Enterprise Collaboration Service Market Attractiveness Analysis, By Solution
Figure 9: Global Enterprise Collaboration Service Market Value Share Analysis, By Deployment, 2016 and 2024
Figure 10: Global Enterprise Collaboration Service Market Graph for On Premise Deployment
Figure 11: Global Enterprise Collaboration Service Market Graph for Off Premise Deployment
Figure 12: Global Enterprise Collaboration Service Market Graph for Hybrid Deployment
Figure 13: Deployment Comparison Matrix
Figure 14: Enterprise Collaboration Service Market Attractiveness Analysis, By Deployment
Figure 15: Global Enterprise Collaboration Service Market Value Share Analysis, By Type, 2016 and 2024
Figure 16: Global Enterprise Collaboration Service Market Graph for Hardware 
Figure 17: Global Enterprise Collaboration Service Market Graph for Software 
Figure 18: Global Enterprise Collaboration Service Market Graph for Service 
Figure 19: Type Comparison Matrix
Figure 20: Global Enterprise Collaboration Service Market Attractiveness Analysis, By Type
Figure 21: Global Enterprise Collaboration Service Market Value Share Analysis, By End-Use Application, 2016 and 2024
Figure 22: Global Enterprise Collaboration Service Market Graph for BFSI 
Figure 23: Global Enterprise Collaboration Service Market Graph for Retail
Figure 24: Global Enterprise Collaboration Service Market Graph for IT 
Figure 25: Global Enterprise Collaboration Service Market Graph for M & E 
Figure 26: Global Enterprise Collaboration Service Market Graph for Government 
Figure 27: Global Enterprise Collaboration Service Market Graph for Healthcare 
Figure 28: Global Enterprise Collaboration Service Market Graph for Education 
Figure 29: Global Enterprise Collaboration Service Market Graph for Others 
Figure 30: End-use Application Comparison Matrix
Figure 31: Enterprise Collaboration Service Market Attractiveness Analysis, By End-Use Application 
Figure 33: Enterprise Collaboration Service Market Attractiveness Analysis, By Region
Figure 34: North America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, 2014 – 2024
Figure 35: North America Enterprise Collaboration Service Market Size Y-o-Y Growth Projection, 2014 – 2024
Figure 36: North America Enterprise Collaboration Service Market Value Share Analysis, By Solution, 2016 and 2024
Figure 37: North America Enterprise Collaboration Service Market Value Share Analysis, By Deployment, 2016 and 2024
Figure 38: North American Enterprise Collaboration Service Market Value Share Analysis, By Type, 2016 and 2024
Figure 39: North America Enterprise Collaboration Service Market Value Share Analysis, By End-Use Application, 2016 and 2024
Figure 40: North America Enterprise Collaboration Service Market Value Share Analysis, By Country, 2016 And 2024
Figure 41: North America Enterprise Collaboration Service Market Attractiveness Analysis, By Country
Figure 42: North America Enterprise Collaboration Service Market Attractiveness Analysis, By Solution
Figure 43: North America Enterprise Collaboration Service Market Attractiveness Analysis, By Deployment
Figure 44: North America Enterprise Collaboration Service Market Attractiveness Analysis, By Type
Figure 45: North America Enterprise Collaboration Service Market Attractiveness Analysis, By End-Use Application
Figure 46: Europe Enterprise Collaboration Service Market Size (US$ Bn) Forecast, 2014 – 2024
Figure 47: Europe Enterprise Collaboration Service Market Size Y-o-Y Growth Projection, 2014 – 2024
Figure 48: Europe Enterprise Collaboration Service Market Value Share Analysis, By Solution, 2016 and 2024
Figure 49: Europe Enterprise Collaboration Service Market Value Share Analysis, By Deployment, 2016 and 2024
Figure 50: Europe Enterprise Collaboration Service Market Value Share Analysis, By Type, 2016 and 2024
Figure 51: Europe Enterprise Collaboration Service Market Value Share Analysis, By End-Use Application, 2016 and 2024
Figure 52: Europe Enterprise Collaboration Service Market Value Share Analysis, By Country, 2016 And 2024
Figure 53: Europe Enterprise Collaboration Service Market Attractiveness Analysis, By Country
Figure 54: Europe Enterprise Collaboration Service Market Attractiveness Analysis, By Solution
Figure 55: Europe Enterprise Collaboration Service Market Attractiveness Analysis, By Deployment
Figure 56: Europe Enterprise Collaboration Service Market Attractiveness Analysis, By Type
Figure 57: Europe Enterprise Collaboration Service Market Attractiveness Analysis, By End-Use Application
Figure 58: Asia Pacific Enterprise Collaboration Service Market Size (US$ Bn) Forecast, 2014 – 2024
Figure 59: Asia Pacific Enterprise Collaboration Service Market Size Y-o-Y Growth Projection, 2014 – 2024
Figure 60: Asia Pacific Enterprise Collaboration Service Market Value Share Analysis, By Solution, 2016 and 2024
Figure 61: Asia Pacific Enterprise Collaboration Service Market Value Share Analysis, By Deployment, 2016 and 2024
Figure 62: Asia Pacific Enterprise Collaboration Service Market Value Share Analysis, By Type, 2016 and 2024
Figure 63: Asia Pacific Enterprise Collaboration Service Market Value Share Analysis, By End-Use Application, 2016 and 2024
Figure 64: Asia Pacific Enterprise Collaboration Service Market Value Share Analysis, By Country, 2016 And 2024
Figure 65: Asia Pacific Enterprise Collaboration Service Market Attractiveness Analysis, By Country
Figure 66: Asia Pacific Enterprise Collaboration Service Market Attractiveness Analysis, By Solution
Figure 67: Asia Pacific Enterprise Collaboration Service Market Attractiveness Analysis, By Deployment
Figure 68: Asia Pacific Enterprise Collaboration Service Market Attractiveness Analysis, By Type
Figure 69: Asia Pacific Enterprise Collaboration Service Market Attractiveness Analysis, By End-Use Application
Figure 70: MEA Enterprise Collaboration Service Market Size (US$ Bn) Forecast, 2014 – 2024
Figure 71: MEA Enterprise Collaboration Service Market Size Y-o-Y Growth Projection, 2014 – 2024
Figure 72: MEA Enterprise Collaboration Service Market Value Share Analysis, By Solution, 2016 and 2024
Figure 73: MEA Enterprise Collaboration Service Market Value Share Analysis, By Deployment, 2016 and 2024
Figure 74: MEA Enterprise Collaboration Service Market Value Share Analysis, By Type, 2016 and 2024
Figure 75: MEA Enterprise Collaboration Service Market Value Share Analysis, By End-Use Application, 2016 and 2024
Figure 76: MEA Enterprise Collaboration Service Market Value Share Analysis, By Country, 2016 And 2024
Figure 77: MEA Enterprise Collaboration Service Market Attractiveness Analysis, By Country
Figure 78: MEA Enterprise Collaboration Service Market Attractiveness Analysis, By Solution
Figure 79: MEA Enterprise Collaboration Service Market Attractiveness Analysis, By Deployment
Figure 80: MEA Enterprise Collaboration Service Market Attractiveness Analysis, By Type
Figure 81: MEA Enterprise Collaboration Service Market Attractiveness Analysis, By End-Use Application
Figure 82: South America Enterprise Collaboration Service Market Size (US$ Bn) Forecast, 2014 – 2024
Figure 83: South America Enterprise Collaboration Service Market Size Y-o-Y Growth Projection, 2014 – 2024
Figure 84: South America Enterprise Collaboration Service Market Value Share Analysis, By Solution, 2016 and 2024
Figure 85: South America Enterprise Collaboration Service Market Value Share Analysis, By Deployment, 2016 and 2024
Figure 86: South America Enterprise Collaboration Service Market Value Share Analysis, By Type, 2016 and 2024
Figure 87: South America Enterprise Collaboration Service Market Value Share Analysis, By End-Use Application, 2016 and 2024
Figure 88: South America Enterprise Collaboration Service Market Value Share Analysis, By Country, 2016 And 2024
Figure 89: South America Enterprise Collaboration Service Market Attractiveness Analysis, By Country
Figure 90: South America Enterprise Collaboration Service Market Attractiveness Analysis, By Solution
Figure 91: South America Enterprise Collaboration Service Market Attractiveness Analysis, By Deployment
Figure 92: South America Enterprise Collaboration Service Market Attractiveness Analysis, By Type
Figure 93: South America Enterprise Collaboration Service Market Attractiveness Analysis, By End-Use Application
Figure 94: Global Enterprise Collaboration Services Market Share Analysis (2015)

 

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