Hoteliers Adopt Cloud PBX to Enable Clear Communication amid COVID-19 Recovery

Companies in the cloud PBX market have been at a profitable position during and post the COVID-19 outbreak. Since most businesses have been working remotely due to work from home protocols, the demand for cloud PBX (Private Branch Exchange) has witnessed a spike in 2020. Even as offices in countries such as India and the U.S. are reopening, countries including Saudi Arabia, France, Germany, and Spain are still facing challenges in controlling the pandemic.

Nomadix Inc. - a California-based developer of network gateway equipment is acquiring recognition for its new cloud PBX service meant for reliable and clear communications in hotels. Since the hospitality industry is navigating through the challenges imposed by the coronavirus pandemic, hoteliers are adopting cloud PBX solutions to cut costs without compromising on quality and safety. This is expected to drive the cloud PBX market during the forecast period.

cloud pbx market segmentation

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In-house Knowledge, Right Support Partner Help Ease Transition toward Cloud

The cloud PBX market is estimated to reach a revenue of US$ 68.3 Bn by the end of 2030. However, the transition from traditional PBX to cloud poses common challenges such as recognizing proper resource collaboration and limitations in bandwidth may affect market growth. Hence, there is a need for training of employees to increase in-house knowledge of users and collaborating with the right support partner to ensure high quality connection in corporate networks.

Defending against the constant threat of cyber-attacks has become a top priority for stakeholders in the BFSI, retail, and government sectors. Companies in the cloud PBX market are capitalizing on this issue and increasing the availability of software solutions.

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Integrated Communication Platforms to be Next Step for Cloud PBX

The cloud PBX market is projected to advance at a striking CAGR of ~14% during the forecast period. Software developers are creating new integrated platforms to combine different communication tools within a single package. Companies such as Nextiva, RingCentral, Avaya, and GotoConnect are gaining recognition for their integrated cloud PBX platforms.

The proliferation of artificial intelligence (AI) and learning algorithms in the cloud PBX market is creating long-term business opportunities for companies. Modern chat-bots hold promising capabilities for speech to text, sentiment analysis, and natural language processing. These technologies are being used to transcript conversations, identify what a caller is asking, and understand the intent behind those requests.

UCaaS Gaining Prominence in India’s Small Businesses Due to Cost Efficiency

India holds lucrative growth opportunities for companies in the cloud PBX market. Servetel— a cloud telephony service provider in India is gaining popularity for its economical, innovative, and handy cloud solutions. Since the IT sector in India is growing at a rapid pace, startups in the cloud PBX market can explore revenue opportunities by creating new cloud PBX platforms.

The decrease in costs is one of the major advantages of cloud PBX solutions over traditional phone systems. Software innovations for video and messaging in the cloud and the Voice over Internet Protocol (VoIP) technology for calls & communications are being preferred by users. The trend of Unified Communications as a Service (UCaaS) is gaining prominence even in small businesses, owing to its cost efficiency. Small businesses are adapting toward cloud-based call centers for more accessibility and flexibility in communications.

Improvements in QOS Schemes, VoIP Technology Translate into Growth Opportunities

High quality voice calls and scalability are now at the top of the mind for every business. Companies in the cloud PBX market are becoming cognizant about consumer needs, and are improving their quality of service (QOS) schemes to offer better compression rates and high Internet speeds. They are investing in R&D to enhance voice communication via the Internet.

Businesses frequently grow and contract over a period of time. This has fueled the need for scalable cloud PBX platforms that adapt with the proportion of business requirements. With the help of in-house PBX, users are able to reserve resources and pre-allocate space for future business expansion plans. Companies in the cloud PBX market are innovating in cloud hosted VoIP systems to offer real-time access toward statistics and business activities to track ongoing and missed calls and active or available agents.

cloud pbx market infographic

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Analysts’ Viewpoint

The COVID-19 pandemic has led to a dramatic acceleration in interest and adoption of cloud PBX. Cloud PBX is being associated with solving business challenges of clients such as limited business reach and low brand image. This is being achieved by providing interactive voice response (IVR) in platforms and the VoIP technology in systems. However, the transition of traditional phone systems toward cloud is being met with the hurdle of staff training and acceptance toward new technology. Hence, companies in the cloud PBX market should increase the availability of economical and easy-to-use cloud PBX platforms to convert more clients in cloud-based telephone systems.

Cloud PBX Market: Overview

  • According to Transparency Market Research’s latest research report on the global cloud PBX market for the historical period 20182019 and the forecast period 20202030, the market is anticipated to reach the value of US$ 68.3 Bn by 2030, expanding at a CAGR of ~14% during the forecast period. Increasing adoption of unified communications (UC) solutions among end users will boost the demand for cloud PBX. Most organizations are expected to increase cost-cutting measures, thus, preferring remote location work environments, resulting in high demand for cloud PBX.
  • IT expenditure for cloud services is expected to rise in the long-term, as telecommuting is expected to account for a large share of business activity. Hence, demand for cloud PBX is expected to increase during the forecast period, as cloud PBX services manage telecommunication systems of an entire office remotely using Voice over Internet Protocol (VoIP) technology.
  • North America is anticipated to emerge as the leading cloud PBX market, followed by Asia Pacific and Europe

Focus on Disaster Proof Technology for Communication: Key Driver of Cloud PBX Market

  • Cloud PBX solution is normally unaffected by disasters. Hardware is not deployed on site. Hence, in the event of a natural disaster, users can access and activate their service from a different location as all the calls and numbers are forwarded/directed to the new location. Even if users are unable to make this move quickly, the hosted solution helps to send calls to the voicemail system, where users can access messages at a later date/ time.

Key Challenges Faced by Cloud PBX Market Players

  • Incompatible hardware and equipment, and data security concerns may restrain the growth of the cloud PBX market

Increase in Adoption of Cloud PBX across Emerging Markets

  • In the year 2010, cloud PBX accounted for only 4% of the total PBX sales, whereas by the end of year 2019, the share of cloud PBX in global PBX increased to 18%. In 2019, the U.S. accounted for almost two-thirds of hosted PBX shipments.
  • Businesses with 11 to 50 employees accounted for the most significant percentage of 2019 hosted PBX sales. This small business segment is expected to remain dominant by the end of the forecast period.
  • Major factors driving the global cloud PBX market are lower hardware/service costs, unlimited scalability, advanced calling features, voice quality, mobile integration, control over long-distance costs, etc.
  • North America is expected to reach cloud adoption of more than 50% in the global PBX market by the end of 2025. In the current market scenario, the average global cloud penetration in the PBX market is only around 20%; North America has penetration of more than 30%.
  • Asia Pacific is expected to surpass the Europe by the end of the forecast period, as adoption of cloud-based technologies is projected to be the highest in the region

Cloud PBX Market: Competition Landscape

  • Detailed profiles of providers of cloud PBX have been provided in the report to evaluate their financials, key product offerings, recent developments, and strategies
  • Key players operating in the global cloud PBX market are
    • Allworx Corporations
    • AT&T, Inc.
    • Avaya Inc.
    • Barracuda Networks Inc.
    • T Group
    • BullsEye Telecom Inc.
    • Centurylink
    • Cisco Systems Inc.
    • D-Link System Inc.
    • MegaPath Inc.
    • Microsoft Corporation
    • Mitel Networks Corporation
    • NEC Corporation
    • Nextiva Inc.
    • Panasonic Corporation
    • Polycom
    • RingCentral Inc.
    • VirtualPBX.com, Inc.
    • Vonage America Inc.

Cloud PBX Market: Key Developments

  • Key providers of cloud PBX, such as Cisco Systems Inc., 8x8, Inc., RingCentral Inc., Microsoft Corporation, NEC Corporation, and Avaya Inc. are focusing on the development of cloud PBX to attract more customers
  • Some of the key developments in the global cloud PBX market are highlighted below:
    • In June 2020, Allworx Corporation introduced Allworx Interact Softphone to support work from home or remote working culture. This new softphone provides easy access to internal and external contacts, Microsoft Outlook, etc., to its customers.
    • In April 2020, NEC Corporation and Intermedia.net, Inc. entered into partnership to launch NEC UNIVERGE BLUE(R) ENGAGE, a CCaaS solution, and NEC UNIVERGE BLUE(R) CONNECT, a fully integrated and born-in-the-cloud UCaaS solution for their customer.
    • In March 2020, 8x8 Inc. introduced the 8x8 X Series and 8x8 Contact Center solution in Canada. 8x8 collaborated with CallFire, Inc. with a target to increase its SMBs and enterprise customers, and also encourage innovation in cloud telephony services.
    • In February 2020, Avaya Inc. launched Avaya Cloud Office, a solution that provides team messaging, video meetings, and cloud PBX, in collaboration with RingCentral Inc., to make cloud communications easier
    • In May 2019, BullsEye Telecom Inc. entered into partnership with RedShift Networks, a provider of unified communications solutions to offer scalable, secure enterprise VoIP services. In September 2019, AVANT Communications, a platform for IT decision-making and master agent added BullsEye Telecom to its channel partner network to provide a full suite of communication solutions.
  • In the global cloud PBX market report, we have discussed individual strategies, followed by company profiles of cloud PBX providers. The ‘Competition Landscape’ section has been included in the report to provide readers with a dashboard view and company market share analysis of key players operating in the global cloud PBX market.

Cloud PBX Market – Scope of the Report

A latest study collated and published by Transparency Market Research (TMR) analyzes the historical and present day scenario of the global cloud PBX market to accurately gauge its potential future development. The study presents detailed information about the important growth factors, restraints, and key trends that are creating the landscape for the future growth of the cloud PBX market to identify the opportunistic avenues of the business potential for stakeholders. The report also provides insightful information about how the cloud PBX market will progress during the forecast period of 2020 - 2030.

The report offers intricate dynamics about the different aspects of the cloud PBX market, which aids companies operating in the market in making strategic development decisions. TMR’s study also elaborates on the significant changes that are highly anticipated to configure the growth of the cloud PBX market during the forecast period. It also includes impact analysis of COVID-19 on the cloud PBX market. The global cloud PBX market report helps to estimate statistics related to the market progress in terms of value (US$ Mn).

The study covers a detailed segmentation of the cloud PBX market, along with key information and a competitive outlook. The report mentions the company profiles of key players currently dominating the cloud PBX market, wherein various developments, expansions, and winning strategies practiced and executed by leading players have been presented in detail. 

Key Questions Answered in TMR’s Report on Cloud PBX Market

The report provides detailed information about the cloud PBX market on the basis of a comprehensive research on various factors that play a key role in accelerating the growth potential of the market. Information mentioned in the report answers path-breaking questions for companies that are currently functioning in the market, and are looking for innovative ways to create a unique benchmark in the cloud PBX market so as to help them formulate successful strategies and take target-driven decisions.

  • How are key market players successfully earning revenue out of cloud PBX?
  • What will be the Y-o-Y growth of the cloud PBX market between 2020 and 2030?
  • What are the winning imperatives of market frontrunners in the cloud PBX market?
  • What are the major drivers and restraints of the market?
  • What will be the size of the cloud PBX market from 2020 to 2030?
  • Which will be the fastest growing segment in the cloud PBX market?
  • Which are the leading companies in the cloud PBX market?
  • What are the strategies of companies operating in the market?

Research Methodology – Cloud PBX Market

The research methodology adopted by analysts to compile the cloud PBX market report is based on detailed primary as well as secondary research. With the help of in-depth insights of industry-affiliated information that is obtained and legitimated by market-admissible resources, analysts have offered riveting observations and authentic forecasts of the cloud PBX market. During the primary research phase, analysts interviewed industry stakeholders, investors, brand managers, vice presidents, and sales and marketing managers. On the basis of data obtained through the interviews of genuine resources, analysts have emphasized the changing scenario of the cloud PBX market. For secondary research, analysts scrutinized numerous annual report publications, white papers, and data of major countries of the world, industry association publications, and company websites to obtain the necessary understanding of the cloud PBX market.

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Cloud PBX Market – Segmentation

TMR’s research study assesses the cloud PBX market on the basis of service, enterprise size, end user, and region. The report presents extensive market dynamics and progressive trends associated with different segments, and how they influence the growth prospects of the cloud PBX market.

Service

  • Managed Services
  • Professional Services
  • Network Services
  • IT & Cloud Services
Enterprise Size
  • Small & Medium Enterprises
  • Large Enterprises
End User
  • BFSI
  • Retail
  • Healthcare
  • Government
  • Real Estate
  • Others
Region
  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • South America

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

1. Preface

    1.1. Market Introduction

    1.2. Market Segmentation

    1.3. Key Research Objectives

2. Assumptions and Research Methodology

    2.1. Research Methodology

        2.1.1. List of Primary and Secondary Sources

    2.2. Key Assumptions for Data Modelling

3. Executive Summary - Global Cloud PBX Market

4. Market Overview

    4.1. Market Definition

    4.2. Technology Roadmap

    4.3. Market Factor Analysis

        4.3.1. Forecast Factors

        4.3.2. Ecosystem Analysis

        4.3.3. Market Dynamics (Growth Influencers)

            4.3.3.1. Drivers

            4.3.3.2. Restraints

            4.3.3.3. Opportunities

            4.3.3.4. Impact Analysis of Drivers and Restraints

    4.4. COVID-19 Impact Analysis

        4.4.1. Impact of COVID-19 on the Cloud PBX Market

        4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending

            4.4.2.1. Increase in Spending

            4.4.2.2. Decrease in Spending

        4.4.3. Short Term and Long Term Impact on the Market

    4.5. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ South America)

        4.5.1. By Services

        4.5.2. By Enterprises Size

        4.5.3. By End-user

    4.6. Market Outlook

5. Global Cloud PBX Market Analysis and Forecast

    5.1. Market Revenue Analysis (US$ Mn), 2015-2030

        5.1.1. Historic Growth Trends, 2015-2019

        5.1.2. Forecast Trends, 2020-2030

6. Global Cloud PBX Market Analysis, by Services

    6.1. Overview and Definitions

    6.2. Key Segment Analysis

    6.3. Cloud PBX Market Size (US$ Mn) Forecast, by Services, 2018 - 2030

        6.3.1. Managed Services

        6.3.2. Professional Services

        6.3.3. Network Services

        6.3.4. IT & Cloud Services

7. Global Cloud PBX Market Analysis, by Enterprises Size

    7.1. Key Segment Analysis

    7.2. Cloud PBX Market Size (US$ Mn) Forecast, by Enterprises Size, 2018 - 2030

        7.2.1. Small and Medium Enterprises

        7.2.2. Large Enterprises

8. Global Cloud PBX Market Analysis, by  End-user

    8.1. Key Segment Analysis

    8.2. Cloud PBX Market Size (US$ Mn) Forecast, by  End-user, 2018 - 2030

        8.2.1. BFSI

        8.2.2. Retail

        8.2.3. Healthcare

        8.2.4. Government

        8.2.5. Real Estate

        8.2.6. Others

9. Global Cloud PBX Market Analysis and Forecast, by Region

    9.1. Key Findings

    9.2. Cloud PBX Market Size (US$ Mn) Forecast, by Region, 2018 - 2030

        9.2.1. North America

        9.2.2. Europe

        9.2.3. Asia Pacific

        9.2.4. Middle East & Africa

        9.2.5. South America

10. North America Cloud PBX Market Analysis

    10.1. Regional Outlook

    10.2. Cloud PBX Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)

        10.2.1. By Services

        10.2.2. By Enterprises Size

        10.2.3. By  End-user

    10.3. Cloud PBX Market Size (US$ Mn) Forecast, by Country, 2018 - 2030

        10.3.1. U.S.

        10.3.2. Canada

        10.3.3. Mexico

11. Europe Cloud PBX Market Analysis and Forecast

    11.1. Regional Outlook

    11.2. Cloud PBX Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)

        11.2.1. By Services

        11.2.2. By Enterprises Size

        11.2.3. By  End-user

    11.3. Cloud PBX Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030

        11.3.1. Germany

        11.3.2. U.K.

        11.3.3. France

        11.3.4. Spain

        11.3.5. Italy

        11.3.6. Rest of Europe

12. APAC Cloud PBX Market Analysis and Forecast

    12.1. Regional Outlook

    12.2. Cloud PBX Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)

        12.2.1. By Services

        12.2.2. By Enterprises Size

        12.2.3. By End-user

    12.3. Cloud PBX Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030

        12.3.1. China

        12.3.2. India

        12.3.3. Japan

        12.3.4. ASEAN

        12.3.5. Rest of Asia Pacific

13. Middle East & Africa (MEA) Cloud PBX Market Analysis and Forecast

    13.1. Regional Outlook

    13.2. Cloud PBX Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)

        13.2.1. By Services

        13.2.2. By Enterprises Size

        13.2.3. By End-user

    13.3. Cloud PBX Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030

        13.3.1. Saudi Arabia

        13.3.2. Kuwait

        13.3.3. The United Arab Emirates

        13.3.4. South Africa

        13.3.5. Rest of Middle East & Africa (MEA)

14. South America Cloud PBX Market Analysis and Forecast

    14.1. Regional Outlook

    14.2. Cloud PBX Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)

        14.2.1. By Services

        14.2.2. By Enterprises Size

        14.2.3. By  End-user

    14.3. Cloud PBX Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030

        14.3.1. Brazil

        14.3.2. Argentina

        14.3.3. Rest of South America

15. Competition Landscape

    15.1. Market Competition Matrix, by Leading Players

    15.2. Market Revenue Share Analysis (%), by Leading Players (2019)

16. Company Profiles

    16.1. 8x8, Inc.

        16.1.1. Business Overview

        16.1.2. Product Portfolio

        16.1.3. Geographical Footprint

        16.1.4. Revenue and Strategy

    16.2. Allworx Corporations

        16.2.1. Business Overview

        16.2.2. Product Portfolio

        16.2.3. Geographical Footprint

        16.2.4. Revenue and Strategy

    16.3. AT&T, Inc.

        16.3.1. Business Overview

        16.3.2. Product Portfolio

        16.3.3. Geographical Footprint

        16.3.4. Revenue and Strategy

    16.4. Avaya Inc.

        16.4.1. Business Overview

        16.4.2. Product Portfolio

        16.4.3. Geographical Footprint

        16.4.4. Revenue and Strategy

    16.5. Barracuda Networks Inc.

        16.5.1. Business Overview

        16.5.2. Product Portfolio

        16.5.3. Geographical Footprint

        16.5.4. Revenue and Strategy

    16.6. BT Group plc

        16.6.1. Business Overview

        16.6.2. Product Portfolio

        16.6.3. Geographical Footprint

        16.6.4. Revenue and Strategy

    16.7. BullsEye Telecom Inc.

        16.7.1. Business Overview

        16.7.2. Product Portfolio

        16.7.3. Geographical Footprint

        16.7.4. Revenue and Strategy

    16.8. CenturyLink Inc.

        16.8.1. Business Overview

        16.8.2. Product Portfolio

        16.8.3. Geographical Footprint

        16.8.4. Revenue and Strategy

    16.9. Cisco Systems Inc.

        16.9.1. Business Overview

        16.9.2. Product Portfolio

        16.9.3. Geographical Footprint

        16.9.4. Revenue and Strategy

    16.10. D-Link System Inc. 9

        16.10.1. Business Overview

        16.10.2. Product Portfolio

        16.10.3. Geographical Footprint

        16.10.4. Revenue and Strategy

    16.11. Fusion Connect, Inc. (MegaPath Inc.)

        16.11.1. Business Overview

        16.11.2. Product Portfolio

        16.11.3. Geographical Footprint

        16.11.4. Revenue and Strategy

    16.12. Microsoft Corporation

        16.12.1. Business Overview

        16.12.2. Product Portfolio

        16.12.3. Geographical Footprint

        16.12.4. Revenue and Strategy

    16.13. Mitel Networks Corporation

        16.13.1. Business Overview

        16.13.2. Product Portfolio

        16.13.3. Geographical Footprint

        16.13.4. Revenue and Strategy

    16.14. NEC Corporation

        16.14.1. Business Overview

        16.14.2. Product Portfolio

        16.14.3. Geographical Footprint

        16.14.4. Revenue and Strategy

    16.15. Nextiva Inc.

        16.15.1. Business Overview

        16.15.2. Product Portfolio

        16.15.3. Geographical Footprint

        16.15.4. Revenue and Strategy

    16.16. Panasonic Corporation

        16.16.1. Business Overview

        16.16.2. Product Portfolio

        16.16.3. Geographical Footprint

        16.16.4. Revenue and Strategy

    16.17. Polycom

        16.17.1. Business Overview

        16.17.2. Product Portfolio

        16.17.3. Geographical Footprint

        16.17.4. Revenue and Strategy

    16.18. RingCentral Inc.

        16.18.1. Business Overview

        16.18.2. Product Portfolio

        16.18.3. Geographical Footprint

        16.18.4. Revenue and Strategy

    16.19. VirtualPBX.com, Inc.

        16.19.1. Business Overview

        16.19.2. Product Portfolio

        16.19.3. Geographical Footprint

        16.19.4. Revenue and Strategy

    16.20. Vonage America Inc.

        16.20.1. Business Overview

        16.20.2. Product Portfolio

        16.20.3. Geographical Footprint

        16.20.4. Revenue and Strategy

17. Key Takeaways

List of Tables

Table 1: Acronyms Used in Cloud PBX Market

Table 2: Global Cloud PBX Market Revenue Analysis, by Country, 2020 - 2030 (US$ Mn)

Table 3: Global Cloud PBX Market Revenue Analysis, by Country, 2020 - 2030 (US$ Mn)

Table 4: Global Cloud PBX Market Revenue Analysis, by Country, 2020 - 2030 (US$ Mn)

Table 5: Global Cloud PBX Market Revenue Analysis, by Country, 2020 - 2030 (US$ Mn)

Table 6: Global Cloud PBX Market Revenue Analysis, by Country, 2020 - 2030 (US$ Mn)

Table 7: Forecast Factors: Relevance and Impact (1/2)

Table 8: Forecast Factors: Relevance and Impact (2/2)

Table 9: Impact Analysis of Drivers & Restraints

Table 10: Global Cloud PBX Market Value (US$ Mn) Forecast, by Services, 2018 – 2030

Table 11: Global Cloud PBX Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 - 2030

Table 12: Global Cloud PBX Market Value (US$ Mn) Forecast, by Industry, 2018 – 2030

Table 13: Global Cloud PBX Market Value (US$ Mn) Forecast, by Region, 2018 - 2030

Table 14: North America Cloud PBX Market Value (US$ Mn) Forecast, by Services, 2018 – 2030

Table 15: North America Cloud PBX Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 - 2030

Table 16: North America Cloud PBX Market Value (US$ Mn) Forecast, by Industry, 2018 – 2030

Table 17: North America Cloud PBX Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

Table 18: The U.S. Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 19: Canada Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 20: Mexico Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 21: Europe Cloud PBX Market Value (US$ Mn) Forecast, by Services, 2018 – 2030

Table 22: Europe Cloud PBX Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 - 2030

Table 23: Europe Cloud PBX Market Value (US$ Mn) Forecast, by Industry, 2018 – 2030

Table 24: Europe Cloud PBX Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

Table 25: Germany Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 26: U.K. Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 27: France Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 28: Spain Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 29: Italy Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 30: Asia Pacific Cloud PBX Market Value (US$ Mn) Forecast, by Services, 2018 – 2030

Table 31: Asia Pacific Cloud PBX Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 - 2030

Table 32: Asia Pacific Cloud PBX Market Value (US$ Mn) Forecast, by End-user, 2018 – 2030

Table 33: Asia Pacific Cloud PBX Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

Table 34: China Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 35: India Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 36: Japan Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 37: ASEAN Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 38: Middle East & Africa Cloud PBX Market Value (US$ Mn) Forecast, by Services, 2018 – 2030

Table 39: Middle East & Africa Cloud PBX Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 - 2030

Table 40: Middle East & Africa Cloud PBX Market Value (US$ Mn) Forecast, by End-user, 2018 – 2030

Table 41: Middle East & Africa Cloud PBX Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

Table 42: Saudi Arabia Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 43: Kuwait Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 44: UAE Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 45: South Africa Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 46: South America Cloud PBX Market Value (US$ Mn) Forecast, by Services, 2018 – 2030

Table 47: South America Cloud PBX Market Value (US$ Mn) Forecast, by Enterprise Size, 2018 - 2030

Table 48: South America Cloud PBX Market Value (US$ Mn) Forecast, by End-user, 2018 – 2030

Table 49: South America Cloud PBX Market Value (US$ Mn) Forecast, by Country, 2018 - 2030

Table 50: Brazil Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 51: Argentina Cloud PBX Revenue CAGR Breakdown (%), by Growth Term

Table 52: 8x8, Inc. Product Portfolio

Table 53: Allworx Corporation Products Portfolio

Table 54: AT&T Inc. Product Portfolio

Table 55: Avaya Inc. Products Portfolio

Table 56: Barracuda Networks, Inc. Products Portfolio

Table 57: BT Group plc Product Portfolio

Table 58: BullsEye Telecom Inc. Products Portfolio

Table 59: CenturyLink Inc. Product Portfolio

Table 60: Cisco Systems, Inc. Product Portfolio

Table 61: D-Link Corporation Product Portfolio

Table 62: Fusion Connect, Inc. Products Portfolio

Table 63: Microsoft Corporation Product Under Research Scope

Table 64: Mitel Networks Corp. Products Portfolio

Table 65: NEC Corporation Product Portfolio

Table 66: VirtualPBX.com, Inc. Service Portfolio

Table 67: Panasonic Corporation Products Portfolio

Table 68: Polycom, Inc. Products Portfolio

Table 69: RingCentral, Inc. Products Portfolio

Table 70: VirtualPBX.com, Inc. Service Portfolio

Table 71: Vonage America Inc. Product Portfoli

List of Figures

Figure 1: Global Cloud PBX Market Size (US$ Mn) Forecast, 2018–2030

Figure 2: Global Cloud PBX Market Revenue (US$ Mn) Opportunity Assessment, by Region, 2020E

Figure 3: Global Cloud PBX Market Revenue (US$ Mn) Opportunity Assessment, by Region, 2030F

Figure 4: Top Segment Analysis of Cloud PBX Market

Figure 5: Global Growth in Remote Working Application

Figure 6: Impact of COVID-19 on Interaction

Figure 7: Adoption of Cloud-based Communication Solution due to COVID-19

Figure 8: Global Cloud PBX Market Opportunity Assessment, by Services

Figure 9: Global Cloud PBX Market Opportunity Assessment, by Enterprise Size

Figure 10: Global Cloud PBX Market Opportunity Assessment, by End-user

Figure 11: Global Cloud PBX Market Opportunity Assessment, by Region

Figure 12: Global Cloud PBX Market, by Services, CAGR (%) (2020 – 2030)

Figure 13: Global Cloud PBX Market, by Enterprise Size, CAGR (%) (2020 – 2030)

Figure 14: Global Social Emotional Learning Software Market, by End-user, CAGR (%) (2020 – 2030)

Figure 15: Global Social Emotional Learning Software Market, by Region, CAGR (%) (2020 – 2030)

Figure 16: Global Cloud PBX Market Revenue (US$ Mn) Historic Trends, 2015 - 2019

Figure 17: Global Cloud PBX Market Revenue Opportunity (US$ Mn) Historic Trends, 2015 - 2019

Figure 18: Global Cloud PBX Market Y-o-Y Growth (Revenue %) Forecast, 2020 - 2030

Figure 19: Global Cloud PBX Market Revenue Opportunity (US$ Mn) Forecast, 2020 - 2030

Figure 20: Global Cloud PBX Market Value Share Analysis, by Services, 2020

Figure 21: Global Cloud PBX Market Value Share Analysis, by Services, 2030

Figure 22: Global Cloud PBX Market Value Share Analysis, by Enterprise Size, 2020

Figure 23: Global Cloud PBX Market Value Share Analysis, by Enterprise Size, 2030

Figure 24: Global Cloud PBX Market Value Share Analysis, by End-user, 2020

Figure 25: Global Cloud PBX Market Value Share Analysis, by End-user, 2030

Figure 26: Global Cloud PBX Market Value Share Analysis, by Region, 2020

Figure 27: Global Cloud PBX Market Value Share Analysis, by Region, 2030

Figure 28: North America Cloud PBX Market Revenue Opportunity (US$ Mn), 2020–2030

Figure 29: North America Cloud PBX Market Revenue Opportunity Share, by Services

Figure 30: North America Cloud PBX Market Revenue Opportunity Share, by Enterprise Size

Figure 31: North America Cloud PBX Market Revenue Opportunity Share, by Industry

Figure 32: North America Cloud PBX Market Value Share Analysis, by Services, 2020

Figure 33: North America Cloud PBX Market Value Share Analysis, by Services, 2030

Figure 34: North America Cloud PBX Market Value Share Analysis, by Enterprise Size, 2020

Figure 35: North America Cloud PBX Market Value Share Analysis, by Enterprise Size, 2030

Figure 36: North America Cloud PBX Market Value Share Analysis, by Industry, 2020

Figure 37: North America Cloud PBX Market Value Share Analysis, by Industry, 2030

Figure 38: North America Cloud PBX Market Value Share Analysis, by Country, 2020

Figure 39: North America Cloud PBX Market Value Share Analysis, by Country, 2030

Figure 40: U.S. Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 41: Canada Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 42: Mexico Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 43: Europe Cloud PBX Market Revenue Opportunity (US$ Mn), 2020–2030

Figure 44: Europe Cloud PBX Market Revenue Opportunity Share, by Services

Figure 45: Europe Cloud PBX Market Revenue Opportunity Share, by Enterprise Size

Figure 46: Europe Cloud PBX Market Revenue Opportunity Share, by Industry

Figure 47: Europe Cloud PBX Market Value Share Analysis, by Services, 2020

Figure 48: Europe Cloud PBX Market Value Share Analysis, by Services, 2030

Figure 49: Europe Cloud PBX Market Value Share Analysis, by Enterprise Size, 2020

Figure 50: Europe Cloud PBX Market Value Share Analysis, by Enterprise Size, 2030

Figure 51: Europe Cloud PBX Market Value Share Analysis, by Industry, 2020

Figure 52: Europe Cloud PBX Market Value Share Analysis, by Industry, 2030

Figure 53: Europe Cloud PBX Market Value Share Analysis, by Country, 2020

Figure 54: Europe Cloud PBX Market Value Share Analysis, by Country, 2030

Figure 55: Germany Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 56: U.K. Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 57: France Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 58: Spain Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 59: Italy Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 60: Asia Pacific Cloud PBX Market Revenue Opportunity (US$ Mn), 2020–2030

Figure 61: Asia Pacific Cloud PBX Market Revenue Opportunity Share, by Services

Figure 62: Asia Pacific Cloud PBX Market Revenue Opportunity Share, by Enterprise Size

Figure 63: Asia Pacific Cloud PBX Market Revenue Opportunity Share, by Industry

Figure 64: Asia Pacific Cloud PBX Market Value Share Analysis, by Services, 2020

Figure 65: Asia Pacific Cloud PBX Market Value Share Analysis, by Services, 2030

Figure 66: Asia Pacific Cloud PBX Market Value Share Analysis, by Enterprise Size, 2020

Figure 67: Asia Pacific Cloud PBX Market Value Share Analysis, by Enterprise Size, 2030

Figure 68: Asia Pacific Cloud PBX Market Value Share Analysis, by Industry, 2020

Figure 69: Asia Pacific Cloud PBX Market Value Share Analysis, by Industry, 2030

Figure 70: Asia Pacific Cloud PBX Market Value Share Analysis, by Country, 2020

Figure 71: Asia Pacific Cloud PBX Market Value Share Analysis, by Country, 2030

Figure 72: China Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 73: India Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 74: Japan Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 75: ASEAN Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 76: Middle East & Africa Cloud PBX Market Revenue Opportunity (US$ Mn), 2020–2030

Figure 77: Middle East & Africa Cloud PBX Market Revenue Opportunity Share, by Services

Figure 78: Middle East & Africa Cloud PBX Market Revenue Opportunity Share, by Enterprise Size

Figure 79: Middle East & Africa Cloud PBX Market Revenue Opportunity Share, by End-user

Figure 80: Middle East & Africa Cloud PBX Market Value Share Analysis, by Services, 2020

Figure 81: Middle East & Africa Cloud PBX Market Value Share Analysis, by Services, 2030

Figure 82: Middle East & Africa Cloud PBX Market Value Share Analysis, by Enterprise Size, 2020

Figure 83: Middle East & Africa Cloud PBX Market Value Share Analysis, by Enterprise Size, 2030

Figure 84: Middle East & Africa Cloud PBX Market Value Share Analysis, by End-user, 2020

Figure 85: Middle East & Africa Cloud PBX Market Value Share Analysis, by End-user, 2030

Figure 86: Middle East & Africa Cloud PBX Market Value Share Analysis, by Country, 2020

Figure 87: Middle East & Africa Cloud PBX Market Value Share Analysis, by Country, 2030

Figure 88: Saudi Arabia Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 89: Kuwait Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 90: UAE Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 91: South Africa Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 92: South America Cloud PBX Market Revenue Opportunity (US$ Mn), 2020–2030

Figure 93: South America Cloud PBX Market Revenue Opportunity Share, by Services

Figure 94: South America Cloud PBX Market Revenue Opportunity Share, by Enterprise Size

Figure 95: South America Cloud PBX Market Revenue Opportunity Share, by End-user

Figure 96: South America Cloud PBX Market Value Share Analysis, by Services, 2020

Figure 97: South America Cloud PBX Market Value Share Analysis, by Services, 2030

Figure 98: South America Cloud PBX Market Value Share Analysis, by Enterprise Size, 2020

Figure 99: South America Cloud PBX Market Value Share Analysis, by Enterprise Size, 2030

Figure 100 South America Cloud PBX Market Value Share Analysis, by End-user, 2020

Figure 101 South America Cloud PBX Market Value Share Analysis, by End-user, 2030

Figure 102 South America Cloud PBX Market Value Share Analysis, by Country, 2020

Figure 103 South America Cloud PBX Market Value Share Analysis, by Country, 2030

Figure 104 Brazil Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

Figure 105 Argentina Cloud PBX Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 – 2030

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Cloud Pbx Market