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Call Center Outsourcing Market

Call Center Outsourcing Market (Type: Inbound Service, Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031

Call Center Outsourcing Market Outlook 2031

  • The global call center outsourcing market was valued at US$ 91.54 Bn in 2021
  • It is estimated to grow at a CAGR of 5.2% from 2022 to 2031
  • The global call center outsourcing market is expected to reach US$ 150.34 Bn by the end of 2031

Analysts’ Viewpoint on Call Center Outsourcing Market Scenario

Call center outsourcing is anticipated to register remarkable growth during the forecast period. North America and Asia Pacific are estimated to hold a major share of the global market, and the market in APAC is expected to grow at a high CAGR during the forecast period. Varied advantages offered by outsourcing has a positive impact on the market. Beneficial factors include time efficiency, international expansion, and increased flexibility. Furthermore, it vastly lowers call center costs, as the cost of living in countries such as India and the Philippines is much lower than in the U.S.; thus, outsourcing is a common choice of companies. Countries such as the U.S and U.K. are greatly benefited as outsourcing helps reduce operating expenses and these savings can be used for other productive activities. The Philippines is known as the world's call center capital. Call center companies benefit businesses by offering clients a platform to enhance their image, and global presence, address issues, and build a substantial customer base. Additionally, the data collected and stored by call centers is highly beneficial. Furthermore, it provides a reputable image of the client company by giving importance to customer experience engagement.

Call Center Outsourcing Market

Call Center Outsourcing Market Introduction

Call center outsourcing is the process of outsourcing customer support-related activities to a specialized external third-party vendor (BPO). Innovations in information technology in the last two decades have led to tremendous growth in the call center outsourcing industry, as it enables organizations to utilize the services of third-party vendors based in remote locations at a lower cost to fulfill business customer support needs. Outsourced call center services save considerable time, money, and resources for a business, enabling businesses to focus on core activities such as service & product development, sales strategies, and content strategies. Growing emphasis on lowering costs and dealing with the continuously changing business dynamics are two of the major factors promoting the growth of the call center outsourcing market. Numerous companies need to provide 24/7 customer service to their clients, and call center outsourcing vendors provide coverage of all time zones, which allows brands to stay in touch with their customers 24/7. This factor is also propelling the demand for call center outsourcing among multinational corporations (MNCs). Call center outsourcing includes various inbound and outbound services and we have considered the revenue generated by inbound and outbound services offered by companies.

Rise in Adoption of Multi-channel Customer Engagement Trends to Drive Market

The multi-channel approach by call centers is considered the strategic customer engagement tool that enables a robust relationship with customers. Increasing trends in data collection, analysis, and data science are prime factors for the same. Implementation of these actionable insights provides better solutions for companies and customers. Thus, tech-savvy organizations are opting for the multi-channel approach to address customer needs across multiple channels.

Demand for personalized services drives the need for multi-channel customer engagement. With the increasing adoption of digitalization, customers are available on multi-platforms. Customer centricity is one of the major factors in the call center outsourcing business that drives market growth. For instance, providing the preferred mode of communication (regional-based language) for customers can be achieved by adopting the communication technology at call centers, enabling a convenient way of communication.

  • According to Microsoft 2018 research, 95% of organizations believe that customer service plays a key role in brand loyalty. In addition, a study by American Express states that 33% of consumers alter their brand preferences owing to poor customer-centric services. In general, personalized customer engagement strategies help to retain an average of 89% of customers, compared to companies without a strategic approach.

Adoption of multi-channel engagement trends enhances customer engagement and thereby acts as a driving factor for the call center outsourcing market.

Increased Demand for Onshore and Nearshore Outsourcing Creating Growth Opportunities for Market Players

Demand for onshore call centers and quality customer service has been growing at a rapid pace since 2019. Moreover, nearshore outsourcing is experiencing a surge in demand owing to U.S labor market challenges.

  • In 2019, as per estimation in the U.S, 164 call centers opened or expanded, creating 58,575 jobs in the country
  • In the U.K., BT Group and Vodafone brought the customer contact center back to the U.K., owing to an increase in demand for onshore contact center
  • In 2021, according to the services deployed, 37% of new outsourcing contracts required an onshore U.S call center, and 43% of contracts required a nearshore outsourcing presence. This emphasizes the increasing penetration of nearshore and onshore outsourcing.

Thus, an increasing number of BPOs are focusing on nearshore and onshore outsourcing opportunities that adds to the attractiveness of the market.

Regional Outlook of Global Call Center Outsourcing Market

North America is anticipated to account for a dominant share of the global call center outsourcing market during the forecast period. North America is home to more than one-third of Fortune 500 companies and is the hub of new innovation. North America is ahead of all other regions in terms of usage of digital technologies and different service types. North America is a highly developed market for IT and telecom BPO services and caters to the increasing demand for connectivity, addresses security concerns, and innovates new offerings for latest devices and technology standards. The U.S call center industry has witnessed growth despite record expansion in the nearshore and offshore market owing to top-notch facilities, and reliable connectivity that creates a strong foundation for the market

The call center outsourcing market in Asia Pacific is expected to grow at the highest CAGR during the forecast period attributed to significant digital investments by leading players in the market such as HCL Technologies, Accenture, and Infosys Ltd. Furthermore, hundreds of companies have been outsourcing, which include business from the U.S, Australia, and New Zealand, and thus the BPO industry is considered a significant contributor to the Asia Pacific economy.

Analysis of Key Players in Global Call Center Outsourcing Market

Detailed profiles of companies offering call center outsourcing have been provided in the market report to evaluate their financials, key product offerings, recent developments, and strategies. Top call center outsourcing companies are expanding their product portfolio to increase their market share. Key players operating in the global call center outsourcing market are Accenture Plc, Teleperformance SE, Atento SA, Concentrix Corporation, Sitel Group, Capgemini SE, Cognizant Technology Solutions Corporation, Sutherland Global Services, Inc., TTEC Holdings, Inc., HCL Technologies, Wipro Limited, Infosys Limited, Tata Consultancy Services (TCS), Tech Mahindra, StarTek Inc., WNS Global Services, TaskUs, Inc., Firstsource Solutions Limited, Cogent E-Services Limited, eClerx , and Fusion BPO Services, among others.

Key Developments in Global Call Center Outsourcing Market

  • In June 2022, Webhelp announced the acquisition of Grupo Services, one of Brazil’s leading providers of CX, BPO, and technology solutions. Grupo services clients comprise hyper-growth brands in areas such as retail and e-commerce, fintech, and telecommunications.
  • In April 2022, Fusion BPO Services announced the acquisition of Boomsourcing, a full-service outsourcing solution provider in the US, Mexico, and the Philippines. The addition of Boomsourcing helps to strengthen Fusion’s global footprints and other capabilities.
  • In September 2021, Sitel Group acquired Sykes Enterprises, Inc. to expand customer experience (CX) products and solutions and expand its global footprint and enhance its digital expertise. With the increased capacity, Sitel Group offers a diversified delivery mix to customers in terms of remote work flexibility, and onshore, nearshore, & offshore needs.

Each of these players has been profiled in the call center outsourcing market report based on parameters such as company overview, financial overview, business strategies, product portfolio, business segments, and recent developments.

Global Call Center Outsourcing Market Snapshot

Attribute

Detail

Market Size Value in 2021

US$ 91.54 Bn

Market Forecast Value in 2031

US$ 150.34 Bn

Growth Rate

(CAGR)

5.2%

Forecast Period

2022–2031

Historical Data Available for

2016–2020

Quantitative Units

US$ Bn for Value

Market Analysis

Includes cross segment analysis at global as well as regional level. Furthermore, qualitative analysis includes drivers, restraints, opportunities, key trends, analysis, value chain analysis, and key trend analysis.

Competition Landscape
  • Market share analysis by company (2021)
  • Company profiles section includes overview, product portfolio, sales footprint, key subsidiaries or distributors, strategy & recent developments, and key financials

Format

Electronic (PDF) + Excel

Market Segmentation
  • Type
    • Inbound Service
    • Outbound Service
  • Service Type
    • Email Support
    • Chat Support
    • Voice Support
    • Video Support
    • Social Media Support
    • Others
  • Enterprise Size
    • Small & Medium Enterprises (SMEs)
    • Large Enterprise
  • End-user
    • BFSI
    • Retail & E-commerce
    • IT & Telecom
    • Healthcare
    • Travel & Hospitality
    • Media & Entertainment
    • Energy & Utilities
    • Education
    • Transportation
    • EdTech
    • HealthTech
    • FinTech
    • Others

Regions Covered
  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • South America

Countries Covered
  • U.S.
  • Canada
  • Mexico
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Albania
  • Kosovo
  • China
  • India
  • Japan
  • Philippines
  • Thailand
  • Indonesia
  • Malaysia
  • Saudi Arabia
  • United Arab Emirates
  • South Africa
  • Morocco
  • Brazil
  • Argentina
  • Colombia
  • El Salvador
  • Jamaica

Companies Profiled
  • Accenture Plc
  • Teleperformance SE
  • Atento SA
  • Concentrix Corporation
  • Sitel Group
  • Capgemini SE
  • Cognizant Technology Solutions Corporation
  • Sutherland Global Services, Inc.
  • TTEC Holdings, Inc.
  • HCL Technologies
  • Wipro Limited
  • Infosys Limited
  • Tata Consultancy Services (TCS)
  • Tech Mahindra
  • StarTek Inc.
  • WNS Global Services
  • TaskUs, Inc.
  • Firstsource Solutions Limited
  • Cogent E-Services Limited
  • eClerx
  • Fusion BPO Services
  • Others

Customization Scope

Available upon request

Pricing

Available upon request

Frequently Asked Questions

How much will the global call center outsourcing market be worth in 2031?

The call center outsourcing market is expected to reach US$ 150.34 Bn by 2031.

What is the growth rate of the global call outsourcing market?

The call center outsourcing market is estimated to grow at a CAGR of 5.2% during the forecast period.

What are the factors driving the call center outsourcing market?

Fulfilment of business customer support needs at lower cost, 24*7 support business support, and expert & quality monitoring.

Which was the largest call center outsourcing market type segment in 2021?

Inbound service is the largest segment of the call center outsourcing market.

Which region has the largest market share?

North America is the dominant region of the global call center outsourcing market.

Who are the key companies in the call center outsourcing market?

Accenture Plc, Teleperformance SE, Atento SA, Concentrix Corporation, Sitel Group, Capgemini SE, Cognizant Technology Solutions Corporation, Sutherland Global Services, Inc., TTEC Holdings, Inc., HCL Technologies, Wipro Limited, Infosys Limited, Tata Consultancy Services (TCS), Tech Mahindra, StarTek Inc., WNS Global Services, TaskUs, Inc., Firstsource Solutions Limited, Cogent E-Services Limited, eClerx, and Fusion BPO Services.

1. Preface

    1.1. Market Introduction

    1.2. Market Segmentation

    1.3. Key Research Objectives

2. Assumptions and Research Methodology

    2.1. Research Methodology

        2.1.1. List of Primary and Secondary Sources

    2.2. Key Assumptions for Data Modelling

3. Executive Summary: Global Call Center Outsourcing Market

4. Market Overview

    4.1. Market Definition

    4.2. Technology/ Product Roadmap

    4.3. Market Factor Analysis

        4.3.1. Forecast Factors

        4.3.2. Ecosystem/ Value Chain Analysis

        4.3.3. Market Dynamics (Growth Influencers)

            4.3.3.1. Drivers

            4.3.3.2. Restraints

            4.3.3.3. Opportunities

            4.3.3.4. Impact Analysis of Drivers and Restraints

    4.4. COVID-19 Impact Analysis

        4.4.1. Impact of COVID-19 on Call Center Outsourcing Market

        4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending

            4.4.2.1. Increase in Spending

            4.4.2.2. Decrease in Spending

        4.4.3. Short Term and Long Term Impact on the Market

    4.5. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ South America)

        4.5.1. By Type

        4.5.2. By Service Type

        4.5.3. By Enterprise Size

        4.5.4. By End-user

5. Global Call Center Outsourcing Market Analysis and Forecast

    5.1. Market Revenue Analysis (US$ Bn), 2016-2031

        5.1.1. Historic Growth Trends, 2016-2021

        5.1.2. Forecast Trends, 2022-2031

    5.2. Pricing Model Analysis/ Price Trend Analysis

        5.2.1. Prevalent Pricing Models

        5.2.2. Pricing Range/ Average Costing

6. Global Call Center Outsourcing Market Analysis, by Type

    6.1. Overview and Definitions

    6.2. Key Segment Analysis

    6.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Type, 2018 - 2031

        6.3.1. Inbound Service

        6.3.2. Outbound Service

7. Global Call Center Outsourcing Market Analysis, by Service Type

    7.1. Overview and Definitions

    7.2. Key Segment Analysis

    7.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Service Type, 2018 - 2031

        7.3.1. Email Support

        7.3.2. Chat Support

        7.3.3. Voice Support

        7.3.4. Video Support

        7.3.5. Social Media Support

        7.3.6. Others

8. Global Call Center Outsourcing Market Analysis, by Enterprise Size

    8.1. Overview and Definitions

    8.2. Key Segment Analysis

    8.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Enterprise Size, 2018 - 2031

        8.3.1. Small & Medium Enterprises (SMEs)

        8.3.2. Large Enterprise

9. Global Call Center Outsourcing Market Analysis, by End-user

    9.1. Key Segment Analysis

    9.2. Call Center Outsourcing Market Size (US$ Bn) Forecast, by End-user, 2018 - 2031

        9.2.1. BFSI

        9.2.2. Retail & E-commerce

        9.2.3. IT & Telecom

        9.2.4. Healthcare

        9.2.5. Travel & Hospitality

        9.2.6. Media & Entertainment

        9.2.7. Energy & Utilities

        9.2.8. Education

        9.2.9. Transportation

        9.2.10. EdTech

        9.2.11. HealthTech

        9.2.12. FinTech

        9.2.13. Others

10. Global Call Center Outsourcing Market Analysis and Forecasts, by Region

    10.1. Key Findings

    10.2. Market Size (US$ Bn) Forecast by Region, 2018-2031

        10.2.1. North America

        10.2.2. Europe

        10.2.3. Asia Pacific

        10.2.4. Middle East & Africa

        10.2.5. South America

11. North America Call Center Outsourcing Market Analysis and Forecast

    11.1. Regional Outlook

    11.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

        11.2.1. By Type

        11.2.2. By Service Type

        11.2.3. By Enterprise Size

        11.2.4. By End-user

    11.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country, 2018 - 2031

        11.3.1. U.S.

        11.3.2. Canada

        11.3.3. Mexico

12. Europe Call Center Outsourcing Market Analysis and Forecast

    12.1. Regional Outlook

    12.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

        12.2.1. By Type

        12.2.2. By Service Type

        12.2.3. By Enterprise Size

        12.2.4. By End-user

    12.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

        12.3.1. Germany

        12.3.2. UK

        12.3.3. France

        12.3.4. Italy

        12.3.5. Spain

        12.3.6. Albania

        12.3.7. Kosovo

        12.3.8. Rest of Europe

13. Asia Pacific Call Center Outsourcing Market Analysis and Forecast

    13.1. Regional Outlook

    13.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

        13.2.1. By Type

        13.2.2. By Service Type

        13.2.3. By Enterprise Size

        13.2.4. By End-user

    13.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

        13.3.1. China

        13.3.2. India

        13.3.3. Japan

        13.3.4. Philippines

        13.3.5. Thailand

        13.3.6. Indonesia

        13.3.7. Malaysia

        13.3.8. Rest of Asia Pacific

14. Middle East & Africa Call Center Outsourcing Market Analysis and Forecast

    14.1. Regional Outlook

    14.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

        14.2.1. By Type

        14.2.2. By Service Type

        14.2.3. By Enterprise Size

        14.2.4. By End-user

    14.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

        14.3.1. Saudi Arabia

        14.3.2. United Arab Emirates

        14.3.3. South Africa

        14.3.4. Morocco

        14.3.5. Rest of Middle East & Africa

15. South America Call Center Outsourcing Market Analysis and Forecast

    15.1. Regional Outlook

    15.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

        15.2.1. By Type

        15.2.2. By Service Type

        15.2.3. By Enterprise Size

        15.2.4. By End-user

    15.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

        15.3.1. Brazil

        15.3.2. Argentina

        15.3.3. Colombia

        15.3.4. El Salvador

        15.3.5. Jamaica

        15.3.6. Rest of South America

16. Competition Landscape

    16.1. Market Competition Matrix, by Leading Players

    16.2. Market Revenue Share Analysis (%), by Leading Players (2021)

    16.3. Competitive Scenario

        16.3.1. List of Emerging, Prominent and Leading Players

        16.3.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, etc.

17. Company Profiles

    17.1. Accenture Plc

        17.1.1. Business Overview

        17.1.2. Company Revenue

        17.1.3. Product Portfolio

        17.1.4. Geographic Footprint

        17.1.5. Strategic Partnership

        17.1.6. Merger & Acquisition

        17.1.7. Business Expansion

        17.1.8. New Product Launch

        17.1.9. Innovation etc.

    17.2. Teleperformance SE

        17.2.1. Business Overview

        17.2.2. Company Revenue

        17.2.3. Product Portfolio

        17.2.4. Geographic Footprint

        17.2.5. Strategic Partnership

        17.2.6. Merger & Acquisition

        17.2.7. Business Expansion

        17.2.8. New Product Launch

        17.2.9. Innovation etc.

    17.3. Atento SA

        17.3.1. Business Overview

        17.3.2. Company Revenue

        17.3.3. Product Portfolio

        17.3.4. Geographic Footprint

        17.3.5. Strategic Partnership

        17.3.6. Merger & Acquisition

        17.3.7. Business Expansion

        17.3.8. New Product Launch

        17.3.9. Innovation etc.

    17.4. Concentrix Corporation

        17.4.1. Business Overview

        17.4.2. Company Revenue

        17.4.3. Product Portfolio

        17.4.4. Geographic Footprint

        17.4.5. Strategic Partnership

        17.4.6. Merger & Acquisition

        17.4.7. Business Expansion

        17.4.8. New Product Launch

        17.4.9. Innovation etc.

    17.5. Sitel Group

        17.5.1. Business Overview

        17.5.2. Company Revenue

        17.5.3. Product Portfolio

        17.5.4. Geographic Footprint

        17.5.5. Strategic Partnership

        17.5.6. Merger & Acquisition

        17.5.7. Business Expansion

        17.5.8. New Product Launch

        17.5.9. Innovation etc.

    17.6. Capgemini SE

        17.6.1. Business Overview

        17.6.2. Company Revenue

        17.6.3. Product Portfolio

        17.6.4. Geographic Footprint

        17.6.5. Strategic Partnership

        17.6.6. Merger & Acquisition

        17.6.7. Business Expansion

        17.6.8. New Product Launch

        17.6.9. Innovation etc.

    17.7. Cognizant Technology Solutions Corporation

        17.7.1. Business Overview

        17.7.2. Company Revenue

        17.7.3. Product Portfolio

        17.7.4. Geographic Footprint

        17.7.5. Strategic Partnership

        17.7.6. Merger & Acquisition

        17.7.7. Business Expansion

        17.7.8. New Product Launch

        17.7.9. Innovation etc.

    17.8. Sutherland Global Services, Inc.

        17.8.1. Business Overview

        17.8.2. Company Revenue

        17.8.3. Product Portfolio

        17.8.4. Geographic Footprint

        17.8.5. Strategic Partnership

        17.8.6. Merger & Acquisition

        17.8.7. Business Expansion

        17.8.8. New Product Launch

        17.8.9. Innovation etc.

    17.9. TTEC Holdings, Inc.

        17.9.1. Business Overview

        17.9.2. Company Revenue

        17.9.3. Product Portfolio

        17.9.4. Geographic Footprint

        17.9.5. Strategic Partnership

        17.9.6. Merger & Acquisition

        17.9.7. Business Expansion

        17.9.8. New Product Launch

        17.9.9. Innovation etc.

    17.10. HCL Technologies

        17.10.1. Business Overview

        17.10.2. Company Revenue

        17.10.3. Product Portfolio

        17.10.4. Geographic Footprint

        17.10.5. Strategic Partnership

        17.10.6. Merger & Acquisition

        17.10.7. Business Expansion

        17.10.8. New Product Launch

        17.10.9. Innovation etc.

    17.11. Wipro Limited

        17.11.1. Business Overview

        17.11.2. Company Revenue

        17.11.3. Product Portfolio

        17.11.4. Geographic Footprint

        17.11.5. Strategic Partnership

        17.11.6. Merger & Acquisition

        17.11.7. Business Expansion

        17.11.8. New Product Launch

        17.11.9. Innovation etc.

    17.12. Infosys Limited

        17.12.1. Business Overview

        17.12.2. Company Revenue

        17.12.3. Product Portfolio

        17.12.4. Geographic Footprint

        17.12.5. Strategic Partnership

        17.12.6. Merger & Acquisition

        17.12.7. Business Expansion

        17.12.8. New Product Launch

        17.12.9. Innovation etc.

    17.13. Tata Consultancy Services (TCS)

        17.13.1. Business Overview

        17.13.2. Company Revenue

        17.13.3. Product Portfolio

        17.13.4. Geographic Footprint

        17.13.5. Strategic Partnership

        17.13.6. Merger & Acquisition

        17.13.7. Business Expansion

        17.13.8. New Product Launch

        17.13.9. Innovation etc.

    17.14. Tech Mahindra

        17.14.1. Business Overview

        17.14.2. Company Revenue

        17.14.3. Product Portfolio

        17.14.4. Geographic Footprint

        17.14.5. Strategic Partnership

        17.14.6. Merger & Acquisition

        17.14.7. Business Expansion

        17.14.8. New Product Launch

        17.14.9. Innovation etc.

    17.15. StarTek Inc.

        17.15.1. Business Overview

        17.15.2. Company Revenue

        17.15.3. Product Portfolio

        17.15.4. Geographic Footprint

        17.15.5. Strategic Partnership

        17.15.6. Merger & Acquisition

        17.15.7. Business Expansion

        17.15.8. New Product Launch

        17.15.9. Innovation etc.

    17.16. WNS Global Services

        17.16.1. Business Overview

        17.16.2. Company Revenue

        17.16.3. Product Portfolio

        17.16.4. Geographic Footprint

        17.16.5. Strategic Partnership

        17.16.6. Merger & Acquisition

        17.16.7. Business Expansion

        17.16.8. New Product Launch

        17.16.9. Innovation etc.

    17.17. TaskUs, Inc.

        17.17.1. Business Overview

        17.17.2. Company Revenue

        17.17.3. Product Portfolio

        17.17.4. Geographic Footprint

        17.17.5. Strategic Partnership

        17.17.6. Merger & Acquisition

        17.17.7. Business Expansion

        17.17.8. New Product Launch

        17.17.9. Innovation etc.

    17.18. Firstsource Solutions Limited

        17.18.1. Business Overview

        17.18.2. Company Revenue

        17.18.3. Product Portfolio

        17.18.4. Geographic Footprint

        17.18.5. Strategic Partnership

        17.18.6. Merger & Acquisition

        17.18.7. Business Expansion

        17.18.8. New Product Launch

        17.18.9. Innovation etc.

    17.19. Cogent E-Services Limited

        17.19.1. Business Overview

        17.19.2. Company Revenue

        17.19.3. Product Portfolio

        17.19.4. Geographic Footprint

        17.19.5. Strategic Partnership

        17.19.6. Merger & Acquisition

        17.19.7. Business Expansion

        17.19.8. New Product Launch

        17.19.9. Innovation etc.

    17.20. eClerx

        17.20.1. Business Overview

        17.20.2. Company Revenue

        17.20.3. Product Portfolio

        17.20.4. Geographic Footprint

        17.20.5. Strategic Partnership

        17.20.6. Merger & Acquisition

        17.20.7. Business Expansion

        17.20.8. New Product Launch

        17.20.9. Innovation etc.

    17.21. Fusion BPO Services

        17.21.1. Business Overview

        17.21.2. Company Revenue

        17.21.3. Product Portfolio

        17.21.4. Geographic Footprint

        17.21.5. Strategic Partnership

        17.21.6. Merger & Acquisition

        17.21.7. Business Expansion

        17.21.8. New Product Launch

        17.21.9. Innovation etc.

    17.22. Others

        17.22.1. Business Overview

        17.22.2. Company Revenue

        17.22.3. Product Portfolio

        17.22.4. Geographic Footprint

        17.22.5. Strategic Partnership

        17.22.6. Merger & Acquisition

        17.22.7. Business Expansion

        17.22.8. New Product Launch

        17.22.9. Innovation etc.

18. Key Takeaways

List of Tables

Table 1: North America Call Center Outsourcing Market Revenue Analysis, by Country, 2022 - 2031 (US$ Bn)

Table 2: North America Call Center Outsourcing Market Revenue Analysis, by Country, 2022 - 2031 (US$ Bn)

Table 3: Europe Call Center Outsourcing Market Revenue Analysis, by Country & Sub-region, 2022 - 2031 (US$ Bn)

Table 4: Asia Pacific Call Center Outsourcing Market Revenue Analysis, by Country & Sub-region, 2022 - 2031 (US$ Bn)

Table 5: Middle East & Africa Call Center Outsourcing Market Revenue Analysis, by Country & Sub-region, 2022 and 2031 (US$ Bn)

Table 6: South America Call Center Outsourcing Market Revenue Analysis, by Country & Sub-region, 2022 - 2031 (US$ Bn)

Table 7: Impact Analysis of Drivers & Restraints

Table 8: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

Table 9: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

Table 10: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031

Table 11: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 – 2031

Table 12: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Region, 2018 – 2031

Table 13: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

Table 14: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

Table 15: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031

Table 16: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 – 2031

Table 17: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country, 2018 - 2031

Table 18: U.S. Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 19: Canada Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 20: Mexico Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 21: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

Table 22: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

Table 23: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031

Table 24: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 – 2031

Table 25: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

Table 26: Germany Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 27: U.K. Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 28: France Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 29: Italy Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 30: Spain Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 31: Albania Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 32: Kosovo Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 33: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

Table 34: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

Table 35: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031

Table 36: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 – 2031

Table 37: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

Table 38: China Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 39: India Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 40: Japan Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 41: Philippines Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 42: Thailand Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 43: Indonesia Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 44: Malaysia Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 45: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

Table 46: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

Table 47: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031

Table 48: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 – 2031

Table 49: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

Table 50: Saudi Arabia Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 51: United Arab Emirates Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 52: South Africa Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 53: Morocco Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 54: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

Table 55: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

Table 56: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size, 2018 – 2031

Table 57: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user, 2018 – 2031

Table 58: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

Table 59: Brazil Emirates Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 60: Argentina Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 61: Colombia Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 62: El Salvador Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 63: Jamaica Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 64: Mergers & Acquisitions, Partnership, Expansions, Deals, Etc. (1/3)

Table 65: Mergers & Acquisitions, Partnership, Expansions, Deals, Etc. (2/3)

Table 66: Mergers & Acquisitions, Partnership, Expansions, Deals, Etc. (3/3)

List of Figures

Figure 1: Acronyms Used in Call Center Outsourcing Market

Figure 2: Global Call Center Outsourcing Market Attractiveness Analysis, by Type

Figure 3: Global Call Center Outsourcing Market Attractiveness Analysis, by Service Type

Figure 4: Global Call Center Outsourcing Market Analysis, by Enterprise Size

Figure 5: Global Call Center Outsourcing Market Attractiveness Analysis, by End-user

Figure 6: Global Call Center Outsourcing Market Attractiveness Analysis, by Region

Figure 7: Global Call Center Outsourcing Market Revenue (US$ Bn) Historic Trends, 2016 - 2021

Figure 8: Global Call Center Outsourcing Market Revenue Opportunity (US$ Bn) Historic Trends, 2016 - 2021

Figure 9: Global Call Center Outsourcing Market Value Share Analysis, by Type, 2022

Figure 10: Global Call Center Outsourcing Market Value Share Analysis, by Type, 2031

Figure 11: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 – 2031

Figure 12: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 – 2031

Figure 13: Global Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022

Figure 14: Global Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

Figure 15: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 – 2031

Figure 16: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 – 2031

Figure 17: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 – 2031

Figure 18: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 – 2031

Figure 19: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 – 2031

Figure 20: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

Figure 21: Global Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022

Figure 22: Global Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

Figure 23: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 – 2031

Figure 24: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 – 2031

Figure 25: Global Call Center Outsourcing Market Value Share Analysis, by End-user, 2022

Figure 26: Global Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

Figure 27: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 – 2031

Figure 28: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 – 2031

Figure 29: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 – 2031

Figure 30: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 – 2031

Figure 31: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 – 2031

Figure 32: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 – 2031

Figure 33: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 – 2031

Figure 34: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 – 2031

Figure 35: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 – 2031

Figure 36: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 – 2031

Figure 37: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 – 2031

Figure 38: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 – 2031

Figure 39: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

Figure 40: Global Call Center Outsourcing Market Opportunity (US$ Bn), by Region

Figure 41: Global Call Center Outsourcing Market Opportunity Share (%), by Region, 2022–2031

Figure 42: Global Call Center Outsourcing Market Size (US$ Bn), by Region, 2022 & 2031

Figure 43: Global Call Center Outsourcing Market Value Share Analysis, by Region, 2022

Figure 44: Global Call Center Outsourcing Market Value Share Analysis, by Region, 2031

Figure 45: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 – 2031

Figure 46: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 – 2031

Figure 47: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 – 2031

Figure 48: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 – 2031

Figure 49: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2022 – 2031

Figure 50: North America Call Center Outsourcing Market Revenue Opportunity Share, by Type

Figure 51: North America Call Center Outsourcing Market Revenue Opportunity Share, by Service Type

Figure 52: North America Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size

Figure 53: North America Call Center Outsourcing Market Revenue Opportunity Share, by End-user

Figure 54: North America Call Center Outsourcing Market Revenue Opportunity Share, by Country

Figure 55: North America Call Center Outsourcing Market Value Share Analysis, by Type, 2022

Figure 56: North America Call Center Outsourcing Market Value Share Analysis, by Type, 2031

Figure 57: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 – 2031

Figure 58: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 – 2031

Figure 59: North America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022

Figure 60: North America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

Figure 61: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 – 2031

Figure 62: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 – 2031

Figure 63: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 – 2031

Figure 64: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 – 2031

Figure 65: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 – 2031

Figure 66: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

Figure 67: North America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022

Figure 68: North America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

Figure 69: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 – 2031

Figure 70: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 – 2031

Figure 71: North America Call Center Outsourcing Market Value Share Analysis, by End-user, 2022

Figure 72: North America Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

Figure 73: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 – 2031

Figure 74: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 – 2031

Figure 75: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 – 2031

Figure 76: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 – 2031

Figure 77: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 – 2031

Figure 78: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 – 2031

Figure 79: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 – 2031

Figure 80: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 – 2031

Figure 81: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 – 2031

Figure 82: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 – 2031

Figure 83: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 – 2031

Figure 84: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 – 2031

Figure 85: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

Figure 86: North America Call Center Outsourcing Market Value Share Analysis, by Country, 2022

Figure 87: North America Call Center Outsourcing Market Value Share Analysis, by Country, 2031

Figure 88: U.S. Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 89: Canada Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 90: Mexico Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 91: Europe Call Center Outsourcing Market Revenue Opportunity Share, by Type

Figure 92: Europe Call Center Outsourcing Market Revenue Opportunity Share, by Service Type

Figure 93: Europe Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size

Figure 94: Europe Call Center Outsourcing Market Revenue Opportunity Share, by End-user

Figure 95: Europe Call Center Outsourcing Market Revenue Opportunity Share, by Country & Sub-region

Figure 96: Europe Call Center Outsourcing Market Value Share Analysis, by Type, 2022

Figure 97: Europe Call Center Outsourcing Market Value Share Analysis, by Type, 2031

Figure 98: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 – 2031

Figure 99: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 – 2031

Figure 100: Europe Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022

Figure 101: Europe Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

Figure 102: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 – 2031

Figure 103: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 – 2031

Figure 104: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 – 2031

Figure 105: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 – 2031

Figure 106: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 – 2031

Figure 107: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

Figure 108: Europe Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022

Figure 109: Europe Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

Figure 110: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 – 2031

Figure 111: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 – 2031

Figure 112: Europe Call Center Outsourcing Market Value Share Analysis, by End-user, 2022

Figure 113: Europe Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

Figure 114: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 – 2031

Figure 115: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 – 2031

Figure 116: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 – 2031

Figure 117: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 – 2031

Figure 118: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 – 2031

Figure 119: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 – 2031

Figure 120: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 – 2031

Figure 121: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 – 2031

Figure 122: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 – 2031

Figure 123: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 – 2031

Figure 124: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 – 2031

Figure 125: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 – 2031

Figure 126: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

Figure 127: Europe Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2022

Figure 128: Europe Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2031

Figure 129: Germany Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 130: U.K. Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 131: France Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 132: Italy Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 133: Spain Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 134: Albania Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 135: Kosovo Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 136: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by Type

Figure 137: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by Service Type

Figure 138: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size

Figure 139: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by End-user

Figure 140: Asia Pacific Call Center Outsourcing Market Revenue Opportunity Share, by Country & Sub-region

Figure 141: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Type, 2022

Figure 142: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Type, 2031

Figure 143: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 – 2031

Figure 144: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 – 2031

Figure 145: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022

Figure 146: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

Figure 147: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 – 2031

Figure 148: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 – 2031

Figure 149: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 – 2031

Figure 150: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 – 2031

Figure 151: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 – 2031

Figure 152: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

Figure 153: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022

Figure 154: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

Figure 155: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 – 2031

Figure 156: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 – 2031

Figure 157: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by End-user, 2022

Figure 158: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

Figure 159: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 – 2031

Figure 160: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 – 2031

Figure 161: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 – 2031

Figure 162: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 – 2031

Figure 163: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 – 2031

Figure 164: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 – 2031

Figure 165: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 – 2031

Figure 166: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 – 2031

Figure 167: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 – 2031

Figure 168: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 – 2031

Figure 169: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 – 2031

Figure 170: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 – 2031

Figure 171: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

Figure 172: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2022

Figure 173: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2031

Figure 174: China Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 175: India Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 176: Japan Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 177: Philippines Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 178: Thailand Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 179: Indonesia Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 180: Malaysia Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 181: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by Type

Figure 182: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by Service Type

Figure 183: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size

Figure 184: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by End-user

Figure 185: Middle East & Africa Call Center Outsourcing Market Revenue Opportunity Share, by Country & Sub-region

Figure 186: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Type, 2022

Figure 187: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Type, 2031

Figure 188: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 – 2031

Figure 189: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 – 2031

Figure 190: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022

Figure 191: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

Figure 192: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 – 2031

Figure 193: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 – 2031

Figure 194: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 – 2031

Figure 195: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 – 2031

Figure 196: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 – 2031

Figure 197: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

Figure 198: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022

Figure 199: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

Figure 200: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 – 2031

Figure 201: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 – 2031

Figure 202: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by End-user, 2022

Figure 203: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

Figure 204: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 – 2031

Figure 205: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 – 2031

Figure 206: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 – 2031

Figure 207 Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 – 2031

Figure 208: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 – 2031

Figure 209: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 – 2031

Figure 210: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 – 2031

Figure 211: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 – 2031

Figure 212: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 – 2031

Figure 213: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 – 2031

Figure 214: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 – 2031

Figure 215: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 – 2031

Figure 216: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

Figure 217: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2022

Figure 218: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2031

Figure 219: Saudi Arabia Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 220: United Arab Emirates Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 221: South Africa Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 222: Morocco Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 223: South America Call Center Outsourcing Market Revenue Opportunity Share, by Type

Figure 224: South America Call Center Outsourcing Market Revenue Opportunity Share, by Service Type

Figure 225: South America Call Center Outsourcing Market Revenue Opportunity Share, by Enterprise Size

Figure 226: South America Call Center Outsourcing Market Revenue Opportunity Share, by End-user

Figure 227: South America Call Center Outsourcing Market Revenue Opportunity Share, by Country & Sub-region

Figure 228: South America Call Center Outsourcing Market Value Share Analysis, by Type, 2022

Figure 229: South America Call Center Outsourcing Market Value Share Analysis, by Type, 2031

Figure 230: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2022 – 2031

Figure 231: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2022 – 2031

Figure 232: South America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2022

Figure 233: South America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

Figure 234: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2022 – 2031

Figure 235: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2022 – 2031

Figure 236: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2022 – 2031

Figure 237: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2022 – 2031

Figure 238: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2022 – 2031

Figure 239: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

Figure 240: South America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2022

Figure 241: South America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

Figure 242: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by SMEs, 2022 – 2031

Figure 243: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises, 2022 – 2031

Figure 244: South America Call Center Outsourcing Market Value Share Analysis, by End-user, 2022

Figure 245: South America Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

Figure 246: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI, 2022 – 2031

Figure 247: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce, 2022 – 2031

Figure 248: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom, 2022 – 2031

Figure 249: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare, 2022 – 2031

Figure 250: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Travel & Hospitality, 2022 – 2031

Figure 251: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Media & Entertainment, 2022 – 2031

Figure 252: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Energy & Utilities, 2022 – 2031

Figure 253: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Education, 2022 – 2031

Figure 254: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Transportation, 2022 – 2031

Figure 255: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by EdTech, 2022 – 2031

Figure 256: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by HealthTech, 2022 – 2031

Figure 257: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by FinTech, 2022 – 2031

Figure 258: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2022 – 2031

Figure 259: South America Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2022

Figure 260: South America Call Center Outsourcing Market Value Share Analysis, by Country & Sub-region, 2031

Figure 261: Brazil Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 262: Argentina Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 263: Colombia Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 264: El Salvador Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

Figure 265: Jamaica Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2022 – 2031

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Call Center Outsourcing Market

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