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Call Center Outsourcing Market

Call Center Outsourcing Market (Type: Inbound Service and Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, and Others; Enterprise Size: Small & Medium Sized Enterprises and Large Enterprises; and End-user: BFSI, Retail & E-commerce, Government, IT & Telecom, Healthcare, Manufacturing, Hospitality, and Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2021-2031

Call Center Outsourcing Market Outlook 2031

  • The global call center outsourcing market was valued at US$ 79.56 Bn in 2020
  • It is estimated to expand at a CAGR of 5.7% from 2021 to 2031
  • The global call center outsourcing market is expected to cross the value of US$ 145.73 Bn by the end of 2031

Analysts’ Viewpoint on Call Center Outsourcing Market

Companies in the call center outsourcing market are concentrating on key revenue-generating industries such as BFSI, telecom, eCommerce, and healthcare to generate income sources amid the ongoing COVID-19 crisis. Even though call center outsourcing is associated with advantages such as elimination of staffing issues and 24/7 customer services, it has drawbacks including decreased control over business functions when outsourcing call center operations to an external service provider. Hence, service providers should encourage clientele to adopt cloud-based platforms or new browser-based call center software solutions to closely monitor all business operations and practice greater control over business functions. Such software solutions enable call center agents the freedom to work from any part of the world.

Asia Pacific Holds Lucrative Opportunities for Expansion of Call Center Outsourcing Solutions

The Asia Pacific call center outsourcing market is expected to expand at a striking rate throughout the forecast period, owing to the cumulative usage of smartphones due to digitalization and increased awareness about digital devices. Several call center outsourcing firms in India and China are seeking support solutions to deliver better customer experiences, which is projected to create lucrative opportunities for stakeholders in the call center outsourcing market.

Moreover, various industries such as BFSI, IT & telecom, and retail & eCommerce in the APAC region are focused on the implementation of digital tools to reach out to their customers digitally. Asia Pacific has emerging economies that are emphasizing on enhancing digital activities. This is anticipated to fuel the growth of the Asia Pacific call center outsourcing market.

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Hybrid Work Format in Offices to Drive Market Expansion Post COVID-19 Period

The global economy is witnessing a slowdown due to the ongoing coronavirus crisis. The call center outsourcing business has been adversely impacted in most countries since business activities are growing at a staggered rate. This, in turn, is projected to hinder the growth of the global call center outsourcing market over the next few years.

Nevertheless, call center outsourcing companies are switching to the remote work format. They are facing various issues and difficulties to restructure their daily processes. However, some companies are collaborating with technology giants to develop remote solutions to manage their outsourcing process. Hybrid work format in offices has actually created a spur for call center outsourcing solutions.

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Preference for Call Center Outsourcing for Better Connections with Clients and Customers

Call center outsourcing agents have many years of experience and training. Thus, outsourcing holds potentials to deliver in-depth knowledge of the different support services that can help to improve customer relations. This includes cutting-edge technology, insightful data, call center analytics & tried-and-tested techniques intended to offer the best possible service to a company's client.

The possibility to extend business hours can drastically improve customer service as the outsourced call center agents can offer the service to multiple customers, especially while handling different time zones. Besides improving customer satisfaction and company’s reputation, it can also expand the reach and build a better connection with the targeted audience. Moreover, call center agents can help manage the stress of handling work at peak hours, which many in-house employees may struggle with due to limited resources and time.

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BFSI Creates Stable Income Avenues for Call Center Companies

Banking and financial institutions have a variety of needs that require efficient and quick customer services. Companies in the call center outsourcing market help to provide one-stop complete solutions to banks such as general banking, collection, unauthorized account action support, and payment services, among others.

The banking & financial services sector is creating stable revenue stream for service providers. Call center companies train their agents and prepare them to be an extension to the client’s brands with the overall understanding of banking & financial services industry and associated business processes.

Cloud Platforms Transforming Call Center Outsourcing Market

Data plays an important role in call center outsourcing companies. Thus, cloud solutions are playing a pivotal role to secure these data records efficiently and more robustly. Cloud platforms offer easy communications and collaborations between the outsourcing party and the virtual team. It also permits updated or new instructions to be transmitted quickly.

Cloud computing is a game-changer in the call center outsourcing market. Cloud computing is an innovative method of outsourcing that turns around call centers into a business process as a service (BPaaS) model. This adoption of cloud computing has revolutionized the call center outsourcing sector from not only being a service provider but also provider of planning services.

Call Center Outsourcing Market: Overview

  • The latest research report published by Transparency Market Research pertains to the global call center outsourcing market for the historical period 2016–2020, and the forecast period 2021-2031. Call center outsourcing is the process of outsourcing tele-calling related activities of an organization to a specialized external third party vendor. Growing adoption of call center solutions by various financial institutions and communication service providers (CSPs) is expected to boost the call center outsourcing market during the forecast period.
  • Increase in adoption of cloud technology offers strategic solutions as it centralizes the data and saves a lot of time to solve specific issues for call center outsourcing companies. It enables the agents to field customer inquiries from any channel through one interface, instead of going back and forth among applications such as ticketing programs and CRM.
  • Rising adoption of call center solutions among small and medium enterprises to improve operational productivity of enterprises is expected to propel the demand for call center outsourcing systems and platforms.
  • In terms of outsourcing, a call center handles various aspects such as numerous customer services. The call center company has the time to focus on the core responsibility of the business, including sales, production, and distribution of the services or products. This will help in-house teams to achieve better work performance and create actionable strategies that can garner richer results.

Rapid Adoption of Cloud Computing: Key Driver of Call Center Outsourcing Market

  • Innovations and evolutions in cloud technology have propelled call center outsourcing businesses. Cloud technology has opened opportunities for call center companies because it helps in sharing and retrieving the data.
  • Furthermore, call center companies stay up to date and competitive by moving their data to the cloud platform. Cloud storage helps to reduce the need for servers and IT departments, which entail maintenance costs and huge space. Cloud computing can be the most vital influencer for call center service providers in building industry-specific solutions.
  • Data plays an important role in call center outsourcing companies. Cloud solutions help to secure the records efficiently and more robustly. The cloud platform offers easy communications and collaborations between the outsourcing party and the remote/ virtual team. It also permits updated or new instructions to be transmitted quicker.
  • Cloud computing is a game-changer in the call center outsourcing market. Cloud computing is an innovative method of outsourcing that turns around call centers to business process as a service (BPaaS). This adoption of cloud computing has turned the call center outsourcing sector from a service provider to a planner.
  • For instance, in December 2020, Grupo Konectal, specialized in customer experience services & BPO, planned to advance its tech-enabled BPO model. The company is targeting to innovate its cloud-based contact center initiatives, with a compressive ecosystem of applications designed to improve customer experiences.

Adoption of Call Center Outsourcing in Financial & Banking Domains

  • Banking and financial institutions have a variety of needs that require efficient and quick customer services. Call center companies provide one-stop complete solutions to banks such as collection, unauthorized account action support, payment services, and just general banking.
  • The banking & financial services sector is a highly specialized sector. Call center companies train their agents and prepare them to be an extension to the client’s brands with an overall understanding of banking & financial services industry and associated business processes.
  • Moreover, call center companies can deliver various services and support to banking & financial domains such as offering services and support in mortgage processing, financial product sales, cross-selling and upselling, and credit card and loan applications to customers.
  • By better combing and centralizing processes, outsourcing allows the BFSI domain to improve operational performance, improve speed, minimize operational risks, and increase efficiencies. Banks that attempt to keep everything in-house usually end up increasing a series of vertically unified silos that results in duplication and redundancy across business and markets. The adoption of call center outsourcing in financial & banking domains is anticipated to expand by 2031.

Call Center Outsourcing Market: Competition Landscape

  • Detailed profiles of providers of call center outsourcing platforms have been provided in the market report to evaluate their financials, key product offerings, recent developments, and strategies
  • Key players operating in the global call center outsourcing market are
    • Accenture PLC
    • Atento SA
    • Concentrix Corporation
    • Capgemini SE
    • Cognizant Technology Solutions Corporation
    • Flatworld Solutions Pvt. Ltd.
    • Go4Customer
    • HCL Technologies
    • Hinduja Global Solutions Ltd.
    • Infosys Limited
    • Tata Consultancy Services
    • Tech Mahindra
    • Teleperformance SE
    • Sitel Group
    • StarTek Inc.
    • WNS Global Services

Call Center Outsourcing Market: Key Developments

  • Key players in the call center outsourcing market, such as Teleperformance SE, Concentrix Corporation, Alorica, Sitel, and Atento SA attempt to innovate in the business process management (BPM) sector to bring a similar or greater level of expertise in the outsourcing service segment to enhance their presence in the call center outsourcing market
  • Additionally, players active in the call center outsourcing market are focusing on inorganic growth strategies such as strategic collaborations and merger and acquisition activities with technology partners to improve their offerings and market reach. Some other key developments in the global call center outsourcing market are highlighted below:
    • In December 2021, TTEC announced the acquisition of Faneuil, Inc. The acquisition of Faneuil helps TTEC to expand its capabilities and global delivery footprint.
    • In May 2021, Software, Inc. merged with Noble System Corporation to expand its global reach in the customer experience technology space. Both the companies are focusing on expanding their products and services to provide critical services without interruption, followed by a seamless transaction to the next generation.
    • In May 2020, Sykes Enterprises was acquired by Sitel Group, a prominent global customer experience and solutions company. Through this acquisition, the Sitel Group is focusing on enhancing its geographic footprint and multi-shore solutions offerings to serve customers.
  • In the global call center outsourcing market report, we have discussed individual strategies, followed by company profiles of providers of call center outsourcing platforms. The ‘Competition Landscape’ section has been included in the report to provide readers with a dashboard view and company market share analysis of key players operating in the global call center outsourcing market.

Call Center Outsourcing Market Snapshot

Attribute

Detail

Market Size Value in 2020

US$ 79.56 Bn

Market Forecast Value in 2031

US$ 145.73 Bn

Growth Rate (CAGR)

5.7%

Forecast Period

2021-2031

Market Analysis

US$ Bn for Value

Key Regions Covered

  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • South America

Key Countries Covered

  • U.S.
  • Canada
  • Mexico
  • Germany
  • U.K.
  • France
  • Spain
  • Italy
  • China
  • India
  • Japan
  • ASEAN
  • Saudi Arabia
  • The United Arab Emirates
  • South Africa
  • Brazil
  • Argentina

Key Market Segments Covered

  • Type
    • Inbound Service
    • Outbound Service
  • Service Type
    • Chat Support
    • Voice Support
    • Video Support
    • Social Media Support
    • Others
  • Enterprise Size
    • Small & Medium Sized Enterprises
    • Large Enterprises
  • End-user
    • BFSI
    • Retail & E-commerce
    • Government
    • IT & Telecom
    • Healthcare
    • Manufacturing
    • Hospitality
    • Others

Key Companies Profiled

  • Teleperformance SE
  • Concentrix Corporation
  • Alorica
  • Sitel
  • Atento SA

Scope of Customization

Available upon Request

Pricing

Available upon Request

Call Center Outsourcing Market – Segmentation

TMR’s research study assesses the call center outsourcing market on the basis of type, service type, enterprise size, end-user, and region. The report presents extensive market dynamics and progressive trends associated with different segments, and how they influence the growth prospects of the call center outsourcing market.

Type
  • Inbound Service
  • Outbound Service
Service Type
  • Email Support
  • Chat Support
  • Voice Support
  • Video Support
  • Social Media Support
  • Others
Enterprise Size
  • Small & Medium Sized Enterprises
  • Large Enterprises
End-user
  • BFSI
  • Retail & E-commerce
  • Government
  • IT & Telecom
  • Healthcare
  • Manufacturing
  • Hospitality
  • Others
Region
  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • South America

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1. Preface

    1.1. Market Introduction

    1.2. Market Segmentation

    1.3. Key Research Objectives

2. Assumptions and Research Methodology

    2.1. Research Methodology

        2.1.1. List of Primary and Secondary Sources

    2.2. Key Assumptions for Data Modelling

3. Executive Summary: Global Call Center Outsourcing Market

4. Market Overview

    4.1. Market Definition

    4.2. Technology/ Product Roadmap

    4.3. Market Factor Analysis

        4.3.1. Forecast Factors

        4.3.2. Ecosystem/ Value Chain Analysis

        4.3.3. Market Dynamics (Growth Influencers)

            4.3.3.1. Drivers

            4.3.3.2. Restraints

            4.3.3.3. Opportunities

            4.3.3.4. Impact Analysis of Drivers and Restraints

    4.4. COVID-19 Impact Analysis

        4.4.1. Impact of COVID-19 on Call Center Outsourcing Market

        4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending

            4.4.2.1. Increase in Spending

            4.4.2.2. Decrease in Spending

        4.4.3. Short Term and Long Term Impact on the Market

    4.5. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ South America)

        4.5.1. By Type

        4.5.2. By Service Type

        4.5.3. By Enterprise Size

        4.5.4. By End-user

5. Global Call Center Outsourcing Market Analysis and Forecast

    5.1. Market Revenue Analysis (US$ Bn), 2016-2031

        5.1.1. Historic Growth Trends, 2016-2020

        5.1.2. Forecast Trends, 2021-2031

    5.2. Pricing Model Analysis/ Price Trend Analysis

6. Global Call Center Outsourcing Market Analysis, by Type

    6.1. Overview and Definitions

    6.2. Key Segment Analysis

    6.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Type, 2018 - 2031

        6.3.1. Inbound Service

        6.3.2. Outbound Service

7. Global Call Center Outsourcing Market Analysis, by Service Type

    7.1. Overview and Definitions

    7.2. Key Segment Analysis

    7.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Service Type, 2018 - 2031

        7.3.1. Email Support

        7.3.2. Chat Support

        7.3.3. Voice Support

        7.3.4. Video Support

        7.3.5. Social Media Support

        7.3.6. Others

8. Global Call Center Outsourcing Market Analysis, by Enterprise Size

    8.1. Overview and Definitions

    8.2. Key Segment Analysis

    8.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Enterprise Size, 2018 - 2031

        8.3.1. Small & Medium Enterprises

        8.3.2. Large Enterprises

9. Global Call Center Outsourcing Market Analysis, by End-user

    9.1. Key Segment Analysis

    9.2. Call Center Outsourcing Market Size (US$ Bn) Forecast, by End-user, 2018 - 2031

        9.2.1. BFSI

        9.2.2. Retail & E-commerce

        9.2.3. Government

        9.2.4. IT & Telecom

        9.2.5. Healthcare

        9.2.6. Manufacturing

        9.2.7. Hospitality

        9.2.8. Others

10. Global Call Center Outsourcing Market Analysis and Forecasts, by Region

    10.1. Key Findings

    10.2. Market Size (US$ Bn) Forecast by Region, 2018-2031

        10.2.1. North America

        10.2.2. Europe

        10.2.3. Asia Pacific

        10.2.4. Middle East & Africa

        10.2.5. South America

11. North America Call Center Outsourcing Market Analysis and Forecast

    11.1. Regional Outlook

    11.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

        11.2.1. By Type

        11.2.2. By Service Type

        11.2.3. By Enterprise Size

        11.2.4. By End-user

    11.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country, 2018 - 2031

        11.3.1. U.S.

        11.3.2. Canada

        11.3.3. Mexico

12. Europe Call Center Outsourcing Market Analysis and Forecast

    12.1. Regional Outlook

    12.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

        12.2.1. By Type

        12.2.2. By Service Type

        12.2.3. By Enterprise Size

        12.2.4. By End-user

    12.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

        12.3.1. Germany

        12.3.2. UK

        12.3.3. France

        12.3.4. Italy

        12.3.5. Spain

        12.3.6. Rest of Europe

13. Asia Pacific Call Center Outsourcing Market Analysis and Forecast

    13.1. Regional Outlook

    13.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

        13.2.1. By Type

        13.2.2. By Service Type

        13.2.3. By Enterprise Size

        13.2.4. By End-user

    13.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

        13.3.1. China

        13.3.2. India

        13.3.3. Japan

        13.3.4. ASEAN

        13.3.5. Rest of Asia Pacific

14. Middle East & Africa Call Center Outsourcing Market Analysis and Forecast

    14.1. Regional Outlook

    14.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

        14.2.1. By Type

        14.2.2. By Service Type

        14.2.3. By Enterprise Size

        14.2.4. By End-user

    14.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

        14.3.1. Saudi Arabia

        14.3.2. The United Arab Emirates

        14.3.3. South Africa

        14.3.4. Rest of Middle East & Africa

15. South America Call Center Outsourcing Market Analysis and Forecast

    15.1. Regional Outlook

    15.2. Call Center Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)

        15.2.1. By Type

        15.2.2. By Service Type

        15.2.3. By Enterprise Size

        15.2.4. By End-user

    15.3. Call Center Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031

        15.3.1. Brazil

        15.3.2. Argentina

        15.3.3. Rest of South America

16. Competition Landscape

    16.1. Market Competition Matrix, by Leading Players

    16.2. Market Revenue Share Analysis (%), by Leading Players (2020)

    16.3. Competitive Scenario

        16.3.1. List of Emerging, Prominent and Leading Players

        16.3.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, etc.

17. Company Profiles

    17.1. Accenture Plc

        17.1.1. Business Overview

        17.1.2. Company Revenue

        17.1.3. Product Portfolio

        17.1.4. Geographic Footprint

        17.1.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.2. Atento SA

        17.2.1. Business Overview

        17.2.2. Company Revenue

        17.2.3. Product Portfolio

        17.2.4. Geographic Footprint

        17.2.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.3. Concentrix Corporation

        17.3.1. Business Overview

        17.3.2. Company Revenue

        17.3.3. Product Portfolio

        17.3.4. Geographic Footprint

        17.3.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.4. Capgemini SE

        17.4.1. Business Overview

        17.4.2. Company Revenue

        17.4.3. Product Portfolio

        17.4.4. Geographic Footprint

        17.4.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.5. Cognizant

        17.5.1. Business Overview

        17.5.2. Company Revenue

        17.5.3. Product Portfolio

        17.5.4. Geographic Footprint

        17.5.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.6. Flatworld Solutions Pvt. Ltd.

        17.6.1. Business Overview

        17.6.2. Company Revenue

        17.6.3. Product Portfolio

        17.6.4. Geographic Footprint

        17.6.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.7. Go4Customer

        17.7.1. Business Overview

        17.7.2. Company Revenue

        17.7.3. Product Portfolio

        17.7.4. Geographic Footprint

        17.7.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.8. HCL Technologies

        17.8.1. Business Overview

        17.8.2. Company Revenue

        17.8.3. Product Portfolio

        17.8.4. Geographic Footprint

        17.8.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.9. Hinduja Global Solutions Ltd.

        17.9.1. Business Overview

        17.9.2. Company Revenue

        17.9.3. Product Portfolio

        17.9.4. Geographic Footprint

        17.9.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.10. Infosys Limited

        17.10.1. Business Overview

        17.10.2. Company Revenue

        17.10.3. Product Portfolio

        17.10.4. Geographic Footprint

        17.10.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.11. Tata Consultancy Services

        17.11.1. Business Overview

        17.11.2. Company Revenue

        17.11.3. Product Portfolio

        17.11.4. Geographic Footprint

        17.11.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.12. Tech Mahindra

        17.12.1. Business Overview

        17.12.2. Company Revenue

        17.12.3. Product Portfolio

        17.12.4. Geographic Footprint

        17.12.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.13. Teleperformance SE

        17.13.1. Business Overview

        17.13.2. Company Revenue

        17.13.3. Product Portfolio

        17.13.4. Geographic Footprint

        17.13.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.14. Sitel Group

        17.14.1. Business Overview

        17.14.2. Company Revenue

        17.14.3. Product Portfolio

        17.14.4. Geographic Footprint

        17.14.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.15. StarTek Inc.

        17.15.1. Business Overview

        17.15.2. Company Revenue

        17.15.3. Product Portfolio

        17.15.4. Geographic Footprint

        17.15.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.16. WNS Global Services

        17.16.1. Business Overview

        17.16.2. Company Revenue

        17.16.3. Product Portfolio

        17.16.4. Geographic Footprint

        17.16.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.

    17.17. Others

18. Key Takeaways

List of Tables

Table 1: Acronyms Used in Call Center Outsourcing Market

Table 2: North America Call Center Outsourcing Market Revenue Analysis, by Country, 2021 - 2031 (US$ Bn)

Table 3: Europe Call Center Outsourcing Market Revenue Analysis, by Country, 2021 - 2031 (US$ Bn)

Table 4: Asia Pacific Call Center Outsourcing Market Revenue Analysis, by Country, 2021 - 2031 (US$ Bn)

Table 5: Middle East & Africa Call Center Outsourcing Market Revenue Analysis, by Country, 2021 and 2031 (US$ Bn)

Table 6: South America Call Center Outsourcing Market Revenue Analysis, by Country, 2021 - 2031 (US$ Bn)

Table 7: Impact Analysis of Drivers & Restraints

Table 8: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

Table 9: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

Table 10: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size , 2018 – 2031

Table 11: Global Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user , 2018 – 2031

Table 12: Global Call Center Outsourcing Market Volume (US$ Bn) Forecast, by Region, 2018 - 2031

Table 13: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

Table 14: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

Table 15: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size , 2018 – 2031

Table 16: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user , 2018 – 2031

Table 17: North America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country, 2018 - 2031

Table 18: U.S. Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 19: Canada Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 20: Mexico Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 21: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

Table 22: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

Table 23: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size , 2018 – 2031

Table 24: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user , 2018 – 2031

Table 25: Europe Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country, 2018 - 2031

Table 26: Germany Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 27: UK Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 28: France Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 29: Italy Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 30: Spain Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 31: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

Table 32: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

Table 33: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size , 2018 – 2031

Table 34: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user , 2018 – 2031

Table 35: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country, 2018 - 2031

Table 36: China Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 37: India Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 38: Japan Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 39: ASEAN Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 40: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

Table 41: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

Table 42: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size , 2018 – 2031

Table 43: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user , 2018 – 2031

Table 44: Middle East & Africa Call Center Outsourcing Market Value (US$ Bn) Forecast, by Country, 2018 - 2031

Table 45: Saudi Arabia call center outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 46: The United Arab Emirates call center outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 47: South Africa call center outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 48: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Type, 2018 – 2031

Table 49: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Service Type, 2018 – 2031

Table 50: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size , 2018 – 2031

Table 51: South America Call Center Outsourcing Market Value (US$ Bn) Forecast, by End-user , 2018 – 2031

Table 52: Brazil Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 53: Argentina Call Center Outsourcing Market Revenue CAGR Breakdown (%), by Growth Term

Table 54: Mergers & Acquisitions, Partnership, Expansions, Deals, Etc. (1/3)

Table 55: Mergers & Acquisitions, Partnership, Expansions, Deals, Etc. (2/3)

Table 56: Mergers & Acquisitions, Partnership, Expansions, Deals, Etc. (3/3)

List of Figures

Figure 1: Global Call Center Outsourcing Market Size (US$ Bn) Forecast, 2018–2031

Figure 2: Global Call Center Outsourcing Market Revenue (US$ Bn) Opportunity Assessment, by Region, 2021E

Figure 3: Top Segment Analysis of Call Center Outsourcing Market

Figure 4: Global Call Center Outsourcing Market Revenue (US$ Bn) Opportunity Assessment, by Region, 2031F

Figure 5: Global Call Center Outsourcing Market Analysis, by Type

Figure 6: Global Call Center Outsourcing Market Attractiveness Analysis, by Service Type

Figure 7: Global Call Center Outsourcing Market Analysis, by Enterprise Size

Figure 8: Global Call Center Outsourcing Market Attractiveness Analysis, by End-user

Figure 9: Global Call Center Outsourcing Market Attractiveness Analysis, by Region

Figure 10: Global Call Center Outsourcing Market Revenue (US$ Bn) Historic Trends, 2016 - 2020

Figure 11: Global Call Center Outsourcing Market Revenue Opportunity (US$ Bn) Historic Trends, 2016 - 2020

Figure 12: Global Call Center Outsourcing Market Value Share Analysis, by Type, 2021

Figure 13: Global Call Center Outsourcing Market Value Share Analysis, by Type, 2031

Figure 14: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2021 – 2031

Figure 15: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2021 – 2031

Figure 16: Global Call Center Outsourcing Market Value Share Analysis, by Service Type, 2021

Figure 17: Global Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

Figure 18: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2021 – 2031

Figure 19: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2021 – 2031

Figure 20: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2021 – 2031

Figure 21: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2021 – 2031

Figure 22: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2021 – 2031

Figure 23: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2021 – 2031

Figure 24: Global Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2021

Figure 25: Global Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

Figure 26: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Small & Medium Enterprise, 2021 – 2031

Figure 27: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises s, 2021 – 2031

Figure 28: Global Call Center Outsourcing Market Value Share Analysis, by End-user, 2021

Figure 29: Global Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

Figure 30: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI , 2021 – 2031

Figure 31: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce , 2021 – 2031

Figure 32: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Government , 2021 – 2031

Figure 33: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom , 2021 – 2031

Figure 34: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare , 2021 – 2031

Figure 35: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Manufacturing , 2021 – 2031

Figure 36: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Hospitality , 2021 – 2031

Figure 37: Global Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others , 2021 – 2031

Figure 38: Global Call Center Outsourcing Market Opportunity (US$ Bn), by Region

Figure 39: Global Call Center Outsourcing Market Opportunity Share (%), by Region, 2021–2031

Figure 40: Global Call Center Outsourcing Market Size (US$ Bn), by Region, 2021 & 2031

Figure 41: Global Call Center Outsourcing Market Value Share Analysis, by Region, 2021

Figure 42: Global Call Center Outsourcing Market Value Share Analysis, by Region, 2031

Figure 43: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2021 – 2031

Figure 44: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2021 – 2031

Figure 45: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2021 – 2031

Figure 46: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2021 – 2031

Figure 47: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), 2021 – 2031

Figure 48: North America Call Center Outsourcing Revenue Opportunity Share, by Type

Figure 49: North America Call Center Outsourcing Revenue Opportunity Share, by Service Type

Figure 50: North America Call Center Outsourcing Revenue Opportunity Share, by End User

Figure 51: North America Call Center Outsourcing Revenue Opportunity Share, by Enterprise Size

Figure 52: North America Call Center Outsourcing Revenue Opportunity Share, by Country

Figure 53: North America Call Center Outsourcing Market Value Share Analysis, by Type, 2021

Figure 54: North America Call Center Outsourcing Market Value Share Analysis, by Type, 2031

Figure 55: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2021 – 2031

Figure 56: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2021 – 2031

Figure 57: North America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2021

Figure 58: North America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

Figure 59: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2021 – 2031

Figure 60: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2021 – 2031

Figure 61: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2021 – 2031

Figure 62: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2021 – 2031

Figure 63: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2021 – 2031

Figure 64: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2021 – 2031

Figure 65: North America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2021

Figure 66: North America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

Figure 67: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Small & Medium Enterprise, 2021 – 2031

Figure 68: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises s, 2021 – 2031

Figure 69: North America Call Center Outsourcing Market Value Share Analysis, by End-user, 2021

Figure 70: North America Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

Figure 71: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI , 2021 – 2031

Figure 72: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce , 2021 – 2031

Figure 73: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Government , 2021 – 2031

Figure 74: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom , 2021 – 2031

Figure 75: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare , 2021 – 2031

Figure 76: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Manufacturing , 2021 – 2031

Figure 77: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Hospitality , 2021 – 2031

Figure 78: North America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others , 2021 – 2031

Figure 79: North America Call Center Outsourcing Market Value Share Analysis, by Country, 2021

Figure 80: North America Call Center Outsourcing Market Value Share Analysis, by Country, 2031

Figure 81: U.S. Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 82: Canada Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 83: Mexico Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 84: Europe Call Center Outsourcing Revenue Opportunity Share, by Type

Figure 85: Europe Call Center Outsourcing Revenue Opportunity Share, by Service Type

Figure 86: Europe Call Center Outsourcing Revenue Opportunity Share, by End User

Figure 87: Europe Call Center Outsourcing Revenue Opportunity Share, by Enterprise Size

Figure 88: Europe Call Center Outsourcing Revenue Opportunity Share, by Country

Figure 89: Europe Call Center Outsourcing Market Value Share Analysis, by Type, 2021

Figure 90: Europe Call Center Outsourcing Market Value Share Analysis, by Type, 2031

Figure 91: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2021 – 2031

Figure 92: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2021 – 2031

Figure 93: Europe Call Center Outsourcing Market Value Share Analysis, by Service Type, 2021

Figure 94: Europe Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

Figure 95: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2021 – 2031

Figure 96: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2021 – 2031

Figure 97: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2021 – 2031

Figure 98: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2021 – 2031

Figure 99: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2021 – 2031

Figure 100: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2021 – 2031

Figure 101: Europe Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2021

Figure 102: Europe Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

Figure 103: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Small & Medium Enterprise, 2021 – 2031

Figure 104: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises s, 2021 – 2031

Figure 105: Europe Call Center Outsourcing Market Value Share Analysis, by End-user, 2021

Figure 106: Europe Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

Figure 107: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI , 2021 – 2031

Figure 108: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce , 2021 – 2031

Figure 109: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Government , 2021 – 2031

Figure 110: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom , 2021 – 2031

Figure 111: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare , 2021 – 2031

Figure 112: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Manufacturing , 2021 – 2031

Figure 113: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Hospitality , 2021 – 2031

Figure 114: Europe Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others , 2021 – 2031

Figure 115: Europe Call Center Outsourcing Market Value Share Analysis, by Country, 2021

Figure 116: Europe Call Center Outsourcing Market Value Share Analysis, by Country, 2031

Figure 117: Germany Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 118: UK Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 119: France Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 120: Italy Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 121: Spain Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 122: Asia Pacific Call Center Outsourcing Revenue Opportunity Share, by Type

Figure 123: Asia Pacific Call Center Outsourcing Revenue Opportunity Share, by Service Type

Figure 125: Asia Pacific Call Center Outsourcing Revenue Opportunity Share, by End User

Figure 124: Asia Pacific Call Center Outsourcing Revenue Opportunity Share, by Enterprise Size

Figure 126: Asia Pacific Call Center Outsourcing Revenue Opportunity Share, by Country

Figure 127: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Type, 2021

Figure 128: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Type, 2031

Figure 129: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2021 – 2031

Figure 130: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2021 – 2031

Figure 131: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Service Type, 2021

Figure 132: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

Figure 133: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2021 – 2031

Figure 134: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2021 – 2031

Figure 135: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2021 – 2031

Figure 136: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2021 – 2031

Figure 137: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2021 – 2031

Figure 138: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2021 – 2031

Figure 139: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2021

Figure 140: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

Table 141: Asia Pacific Call Center Outsourcing Market Value (US$ Bn) Forecast, by Enterprise Size , 2018 – 2031

Figure 142: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Small & Medium Enterprise, 2021 – 2031

Figure 143: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises s, 2021 – 2031

Figure 144: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by End-user, 2021

Figure 145: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

Figure 146: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI , 2021 – 2031

Figure 147: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce , 2021 – 2031

Figure 148: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Government , 2021 – 2031

Figure 149: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom , 2021 – 2031

Figure 150: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare , 2021 – 2031

Figure 151: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Manufacturing , 2021 – 2031

Figure 152: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Hospitality , 2021 – 2031

Figure 153: Asia Pacific Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others , 2021 – 2031

Figure 154: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Country, 2021

Figure 155: Asia Pacific Call Center Outsourcing Market Value Share Analysis, by Country, 2031

Figure 156: China Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 157: India Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 158: Japan Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 159: ASEAN Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 160: Middle East & Africa Call Center Outsourcing Revenue Opportunity Share, by Type

Figure 161: Middle East & Africa Call Center Outsourcing Revenue Opportunity Share, by Service Type

Figure 162: Middle East & Africa Call Center Outsourcing Revenue Opportunity Share, by End User

Figure 163: Middle East & Africa Call Center Outsourcing Revenue Opportunity Share, by Enterprise Size

Figure 164: Middle East & Africa Call Center Outsourcing Revenue Opportunity Share, by Country

Figure 165: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Type, 2021

Figure 166: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Type, 2031

Figure 167: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2021 – 2031

Figure 168: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2021 – 2031

Figure 169: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Service Type, 2021

Figure 170: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

Figure 171: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2021 – 2031

Figure 172: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2021 – 2031

Figure 173: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2021 – 2031

Figure 174: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2021 – 2031

Figure 175: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2021 – 2031

Figure 176: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2021 – 2031

Figure 177: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2021

Figure 178: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

Figure 179: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Small & Medium Enterprise, 2021 – 2031

Figure 180: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises s, 2021 – 2031

Figure 181: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by End-user, 2021

Figure 182: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

Figure 183: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI , 2021 – 2031

Figure 184: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce , 2021 – 2031

Figure 185: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Government , 2021 – 2031

Figure 186: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom , 2021 – 2031

Figure 187: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare , 2021 – 2031

Figure 188: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Manufacturing , 2021 – 2031

Figure 189: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Hospitality , 2021 – 2031

Figure 190: Middle East & Africa Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others , 2021 – 2031

Figure 191: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Country, 2021

Figure 192: Middle East & Africa Call Center Outsourcing Market Value Share Analysis, by Country, 2031

Figure 193: Saudi Arabia call center outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 194: The United Arab Emirates call center outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 195: South Africa call center outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 196: South America Call Center Outsourcing Revenue Opportunity Share, by Type

Figure 197: South America Call Center Outsourcing Revenue Opportunity Share, by Service Type

Figure 199: South America Call Center Outsourcing Revenue Opportunity Share, by End User

Figure 198: South America Call Center Outsourcing Revenue Opportunity Share, by Enterprise Size

Figure 200: South America Call Center Outsourcing Revenue Opportunity Share, by Country

Figure 201: South America Call Center Outsourcing Market Value Share Analysis, by Type, 2021

Figure 202: South America Call Center Outsourcing Market Value Share Analysis, by Type, 2031

Figure 203: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Inbound Service, 2021 – 2031

Figure 204: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Outbound Service, 2021 – 2031

Figure 205: South America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2021

Figure 206: South America Call Center Outsourcing Market Value Share Analysis, by Service Type, 2031

Figure 207: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Email Support, 2021 – 2031

Figure 208: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Chat Support, 2021 – 2031

Figure 209: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Voice Support, 2021 – 2031

Figure 210: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Video Support, 2021 – 2031

Figure 211: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Social Media Support, 2021 – 2031

Figure 212: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others, 2021 – 2031

Figure 213: South America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2021

Figure 214: South America Call Center Outsourcing Market Value Share Analysis, by Enterprise Size, 2031

Figure 215: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Small & Medium Enterprise, 2021 – 2031

Figure 216: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Large Enterprises s, 2021 – 2031

Figure 217: South America Call Center Outsourcing Market Value Share Analysis, by End-user, 2021

Figure 218: South America Call Center Outsourcing Market Value Share Analysis, by End-user, 2031

Figure 219: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by BFSI , 2021 – 2031

Figure 220: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Retail & E-Commerce , 2021 – 2031

Figure 221: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Government , 2021 – 2031

Figure 222: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by IT & Telecom , 2021 – 2031

Figure 223: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Healthcare , 2021 – 2031

Figure 224: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Manufacturing , 2021 – 2031

Figure 225: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Hospitality , 2021 – 2031

Figure 226: South America Call Center Outsourcing Market Absolute Opportunity (US$ Bn), by Others , 2021 – 2031

Figure 227: Brazil Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

Figure 228: Argentina Call Center Outsourcing Market Opportunity Growth Analysis (US$ Bn) Forecast, 2021 – 2031

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