+1-518-618-1030 866 - 552 - 3453 USA-Canada Toll Free
Published Date: 2013-03-14Number of Pages: 94

Unified Communications Market (Type - On-premise and Hosted or Cloud-based; Application - Government, Healthcare, Enterprises, and Education) - Global Industry Analysis, Size, Share, Trends and Forecast 2012 - 2018

Global Unified Communications Market: Snapshot 

Unified communication systems are the need of the hour in the global corporate sector. The term ‘unified communications’ doesn’t signify any particular technology or system, but rather the concept of unifying the various communication channels used in the modern corporate sector in order to make communication convenient and efficient. The globalization of several industries in the past few years, driven by the rising purchasing power of consumers in emerging regions and the rising demand for product variation according to regional demand trends, has been the key driver for the global unified communications market. 

The steady development of IT resources to make corporate processes smoother is likely to ensure steady growth of the unified communications market in the coming years. The global unified communications market is expected to reach a valuation of US$45 bn by the end of 2016 and further rise to US61.9 bn by the end of 2018. 

Enterprise Sector to Dominate Demand from Unified Communications Market 

The key end users of unified communications technologies are the government sector, healthcare, enterprises, education, and others. Of these, enterprises are likely to remain the leading contributor to the global unified communications market in the coming years due to the rising need for efficient communication channels. The availability of multifaceted communication suites also reduces the need for business travel, resulting in a lower cumulative carbon footprint. The decision-making process of any enterprise is also enhanced considerably by the incorporation of unified communications technologies. 

The government sector is also likely to remain a key consumer of unified communications technologies in the coming years due to the rising demand for digitalization of government records, which are easier to share through multichannel communications pathways. The rising adoption of electronic health records systems in the healthcare sector, particularly in developed economies, is likely to ensure a steady demand for unified communications technologies from the healthcare sector in the coming years. 

EMEA to Emerge as Leading Regional Unified Communications Market 

The demand for unified communications technologies is strong in developed regions such as North America and Europe. Accordingly, these two are likely to remain the dominant regional markets for unified communications technologies in the coming years, with the Europe, the Middle East, and Africa (EMEA) market establishing a firm lead in the global market’s hierarchy by the end of 2018. The EMEA unified communications market is expected to be valued at US$15.5 bn by the end of 2016 and further rise to US$22.9 bn by the end of 2018. 

Asia Pacific is also likely to emerge as a leading regional market for unified communications technologies in the coming years and is expected to exhibit a rapid rise to overtake the North America unified communications market by the end of 2018. The rapid urbanization in Asia Pacific has led to several governments in the region making proactive efforts to enhance their healthcare and education sectors, which is likely to result in a steady demand for unified communications systems in the coming years. 

The leading companies in the global unified communications market include IBM, Alcatel-Lucent, Huawei Technologies, Polycom, Microsoft, NEC, Cisco Systems, and Siemens Enterprise Communications. 

 

Chapter 1 Preface
1.1 Report Description
1.2 Research Methodology
 
Chapter 2 Executive Summary
2.1.1 Global Unified Communications Market 2012-2018 (USD Billion)
 
Chapter 3 Market Overview
3.1 Market Definition
3.2 Unified Communications: Introduction
3.3 Market Drivers
      3.3.1 Increasing Enterprise Mobility And Mobile Workforce
      3.3.2 Increased Penetration Of Mobile Devices In The Market
      3.3.3 Increasing Adoption Of Bring Your Own Device (Byod)
      3.3.4 Unified Communications As A Service (Ucaas)
3.4 Market Restraints
      3.4.1 High Cost Of Initial Investment
      3.4.2 Lack Of Interoperability Between Multi-Vendor Uc Platforms
3.5 Porter’s Five Force Analysis
      3.5.1 Bargaining Power Of Suppliers
      3.5.2 Threat From Substitutes
      3.5.3 Bargaining Power Of Buyers
      3.5.4 Threat From New Entrants
      3.5.5 Degree Of Competition
 
Chapter 4 Global Unified Communications Market By Types Of Unified Communications
4.1 Introduction
4.1.1 Unified Communications Market Share By Type, 2012 & 2018 (%)
4.1.2 On Premise Unified Communications
4.1.2.1 On Premise Unified Communications Market, 2012-2018 (USD Billion)
4.1.3 Cloud-Based Or Hosted Unified Communications
4.1.3.1 Hosted Unified Communications Market, 2012-2018 (USD Billion)
 
Chapter 5 Global Unified Communications Market By  End-User Segments(2012-2018)
5.1 Overview
      5.1.1 Unified Communications Market Share By End-User Segments, 2012 & 2018 (%)
5.2 Government Sector
      5.2.1 Unified Communications Market For Government Sector, 2012 – 2018 (USD Billion)
5.3 Healthcare
      5.3.1 Unified Communications Market For The Healthcare Sector, 2012 – 2018 (USD Billion)
5.4 Enterprise Sector
      5.4.1 Unified Communications Market For The Healthcare Sector, 2012 – 2018 (USD Billion)
5.5 Education Sector
      5.5.1 Unified Communications Market For Education Sector, 2012 – 2018 (USD Billion)
5.6 Others Sector
      5.6.1 Unified Communications Market For Others Sector, 2012 – 2018 (USD Billion)
 
Chapter 6 Global Unified Communications Market, By Geography (2012-2018)
6.1 Introduction
      6.1.1 Comparative Analysis Of Unified Communications Market, By Geography, 2012 & 2018 (%)
6.2 North America
      6.2.1 North American Unified Communications Market, 2012 – 2018 (USD Billion)
6.3 Europe, Middle East & Africa (EMEA)
      6.3.1 Emea Unified Communications Market, 2012 – 2018 (USD Billion)
6.4 Asia-Pacific (APAC)
      6.4.1 Asia-Pacific Unified Communications Market, 2012 – 2018 (USD Billion)
6.5 Rest Of The World (RoW`)
      6.5.1 Rest Of The World Unified Communications Market, 2012 – 2018 (USD Billion)
 
Chapter 7 Competitive Landscape
7.1 Market Share Ranking & Analysis
 
Chapter 8 Company Profiles
8.1 Avaya, Inc.
      8.1.1 Company Overview
      8.1.2 Product Portfolio
      8.1.3 Financial Overview
      8.1.4 SWOT Analysis
      8.1.5 Strategies And Developments
8.2 Cisco Systems, Inc.
      8.2.1 Company Overview
      8.2.2 Product Portfolio
      8.2.3 Financial Overview
      8.2.4 SWOT Analysis
      8.2.5 Strategies And Developments
8.3 Microsoft Corporation
      8.3.1 Company Overview
      8.3.2 Product Portfolio
      8.3.3 Financial Overview
      8.3.4 SWOT Analysis
      8.3.5 Strategies & Developments
8.4 IBM Corporation
      8.4.1 Company Overview
      8.4.2 Product Portfolio
      8.4.3 Financial Overview
      8.4.4 SWOT Analysis
8.5 Siemens Enterprise Communications Gmbh & Co. Kg
      8.5.1 Company Overview
      8.5.2 Product Portfolio
      8.5.3 Financial Overview
      8.5.4 Strategies & Development
8.6 Alcatel-Lucent
      8.6.1 Company Overview
      8.6.2 Product Portfolio
      8.6.3 Financial Overview
      8.6.1 Revenue Of The Company.SWOT Analysis
      8.6.2 Strategies & Developments
8.7 Nec Corporation
      8.7.1 Company Overview
      8.7.2 Product Portfolio
      8.7.3 Financial Overview
      8.7.4 SWOT Analysis
      8.7.5 Strategies And Developments
8.8 Polycom, Inc.
      8.8.1 Company Overview
      8.8.2 Product Portfolio
      8.8.3 Financial Overview
      8.8.4 SWOT Analysis
      8.8.5 Strategies And Developments

 

LIST OF FIGURES
 
Fig. 1 Reasons To Invest In Unified Communications
Fig. 2 Trends Impacting Unified Communications
Fig. 3 Global Unified Communications Market 2012-2018 (USD Billion)
Fig. 4 Global Unified Communications Market By Type
Fig. 5 Global Unified Communications Market By End-User Segments
Fig. 6 Global Unified Communications Market By Geography
Fig. 7 Portfolio Unified Commuications
Fig. 8 Critical Success Factors For Unified Commuications
Fig. 9 Unified Communications Market Drivers – Impact Analysis
Fig. 10 Global Smartphone Market Unit Shipments 2011-2018 (Million Units)
Fig. 11 Global Tablet Market Unit Shipments 2011-2018 (Million Units)
Fig. 12 Unified Communications Market Restraints – Impact Analysis
Fig. 13 Unified Communications Market, Porter’s Five Force Analysis
Fig. 14 Unified Communications Market Share By Type, 2012 & 2018 (%)
Fig. 15 On Premise Unified Communications Market, 2012-2018 (USD Billion)
Fig. 16 Hosted Unified Communications Market, 2012-2018 (USD Billion)
Fig. 17 Unified Communications Market Share By End-User Segments, 2012 & 2018 (%)
Fig. 18 Unified Communications Market For Government Sector, 2012 – 2018 (USD Billion)
Fig. 19 Unified Communications Market For The Healthcare Sector, 2012 – 2018 (USD Billion)
Fig. 20 The Unified Communications Market For Enterprise Sector, 2012 – 2018 (USD Billion)
Fig. 21 Unified Communications Market For Education Sector, 2012 – 2018 (USD Billion)
Fig. 22 Unified Communications Market For Others Sector, 2012 – 2018 (USD Billion)
Fig. 23 Comparative Analysis Of Unified Communications Market, By Geography, 2012 & 2018 (Percentage)
Fig. 24 The North American Unified Communications Market, 2012 – 2018 (USD Billion)
Fig. 25 Emea Unified Communications Market, 2012 – 2018 (USD Billion)
Fig. 26 Asia-Pacific Unified Communications Market, 2012 – 2018 (USD Billion)
Fig. 27 Rest Of The World Unified Communications Market, 2012 – 2018 (USD Billion)
Fig. 28 Global Unified Communications Market Share Ranking, 2012 (Percentage)
Fig. 29 Major  Players & Their Products
Fig. 30 Avaya, Inc. Product Portfolio
Fig. 31 Avaya, Inc. Annual Revenue 2010-2012 (USD Million)
Fig. 32 Avaya,Inc. Segment Wise Revenue 2010-2012 (USD Million)
Fig. 33 Avaya,Inc. Regional Revenue  Share 2011&2012 (Percentage)
Fig. 34 Avaya, Inc. Swot Analysis
Fig. 35 Cisco Systems Product Portfolio
Fig. 36 Cisco Systems Annual Revenue 2010-2012 (USD Billion)
Fig. 37 Cisco Systems Business Segment Wise Revenue Split 2011& 2012 (Percentage)
Fig. 38 Cisco Systems Region Wise Revenue Split 2011&2012 (Percentage)
Fig. 39 Cisco Systems Swot Analysis
Fig. 40 Microsoft Product Portfolio
Fig. 41 Microsoft Annual Revenue 2009-2012 (USD  Billion)
Fig. 42 Microsoft Business Segmentation Of Revenue 2011 & 2012( Percentage)
Fig. 43 Microsoft Region Wise Revenue Segmentation 2011 & 2012( Percentage)
Fig. 44 Microsoft Swot Analysis
Fig. 45 Ibm Corporation Product Portfolio
Fig. 46 Ibm Annual Revenue 2009-2011 (USD  Billion)
Fig. 47 Ibm Business Segmentation Of Revenue (2010 & 2011)
Fig. 48 Ibm Geographical Segmentation Of Revenue (2010 & 2011)
Fig. 49 Ibm Quarter Wise Revenue 2012 (USD  Billion)
Fig. 50 Ibm Swot Analysis
Fig. 51 Siemens Enterprise Communications Product Portfolio
Fig. 52 Siemens Enterprise Communications Revenue Share By Segment 2011 (Percentage)
Fig. 53 Alcatel-Lucent Product Portfolio
Fig. 54 Alcatel-Lucent Annual Revenue 2009 - 2011 (Million Euros)
Fig. 55 Alcatel-Lucent Quarter Wise Revenue 2012 (Million Euros)
Fig. 56 Alcatel-Lucent Revenue Split, By Business Segment 2010 & 2011 (Percentage)
Fig. 57 Alcatel-Lucent Revenue Split, By Geography 2011 (Percentage)
Fig. 58 Alcatel-Lucent Swot Analysis
Fig. 59 Nec Corporation Product Portfolio
Fig. 60 Nec Corporation Revenue 2009-2012 (Billion Yen)
Fig. 61 Nec Corporation Segment Wise Revenue Share 2012 (Percentage)
Fig. 62 Nec Corporation Swot Analysis
Fig. 63 Polycom, Inc. Product Portfolio
Fig. 64 Polycom, Inc. Annual Revenue  2009-2011 (USD Million)
Fig. 65 Polycom, Inc. Annual Segmental Revenue  2009-2011 (USD Million)
Fig. 66 Polycom, Inc. Quarter Wise Revenue 2012 (USD Million)
Fig. 67 Polycom, Inc. Products Vs. Services Revenue  Share 2010 & 2011 (Percentage)
Fig. 68 Polycom,Inc. Geographical Revenue  Share 2010 & 2011 (Percentage)
Fig. 69 Polycom, Inc. Corporation Swot Analysis

The global unified communications market has been witnessing substantial growth in the last few years, thanks to the rising penetration of mobile devices worldwide. Additionally, the emergence of innovative trends such as bring your own device (BYOD) among organizations is projected to boost the demand for unified communication solutions in the coming years. The global expansion of diverse multinational organizations has resulted in a growing need for communication with geographically dispersed employees and customers. 

The global market for unified communications has been segmented on the basis of product type, end use, and geography. Key product types include cloud-based or hosted and on-premise. On the basis of end use, the global unified communications market has been classified into enterprises, healthcare, education, and government. Geographically, the global market has been divided into Europe, North America, Asia Pacific, and Rest of the World. 

The research study has made use of several analytical tools to determine the key growth prospects and lucrative opportunities in the global unified communications market. The study identifies the promising product and geographical segments in the market and throws light on the latest trends. The growth drivers and challenges influencing the growth of the global unified communications market have been discussed in the scope of the research report. In addition, a detailed vendor analysis, focusing on the company profiles, financial status, product portfolio, and business strategies has been included in the study. 

Overview of the Global Unified Communications Market 

As per the study, the global market is expected to reach a value of US$61.9 bn by the end of 2018 from US$22.8 bn in 2011. The market is estimated to exhibit a strong 15.70% CAGR between 2012 and 2018. The rising mobile workforce and increasing enterprise mobility are the primary factors expected to augment the growth of the global unified communications market in the forecast period. Moreover, technological advancements and rising investments by leading players are generating potential opportunities in the market, especially in the emerging and untapped economies. 

Furthermore, the rising popularity of video as a source of communication and desktop-enabled videos are accelerating the growth of the global unified communications market. On the flip side, lack of interoperability among multi-vendor unified communication platforms and requirement of high initial cost are estimated to restrict the growth of the global market in the coming years. The leading companies in the market are promoting unified communications in order to enhance employee efficiency and reduce cost while reducing their carbon footprint by limiting the need to travel. 

At present, North America is the dominant region and is expected to witness significant growth in the next few years. The Europe, the Middle East, and Africa (EMEA) market for unified communications, on the other hand is projected to outpace the market’s growth in North America. This region is estimated to register a remarkable 21.0% CAGR between 2012 and 2018. 

Companies Mentioned in the Research Report 

Key players operating in the unified communications market across the globe are Avaya Inc., Microsoft Corporation, Polycom Inc., IBM Corporation, NEC Corporation, Cisco Systems Inc., Siemens Enterprise Communications GmbH & Co. Kg, and Alcatel-Lucent. The rising demand for unified communication as a service solution is expected to attract the participation of several players, strengthening the competition of the market in the coming years. 

Key Segments of the Global Unified Communications Market 

Global Unified Communications Market, by Type 

  • On-Premise
  • Hosted or Cloud-based 

Global Unified Communications Market, by End User Application 

  • Government
  • Healthcare
  • Enterprises
  • Education 

Global Unified Communications Market, by Geography 

  • Europe
  • North America
  • Asia Pacific
  • Rest of the World 

This report gives you access to decisive data such as:

  • Market growth drivers
  • Factors limiting market growth
  • Current market trends
  • Market structure
  • Market projections for the coming years 

Key highlights of this report

  • Overview of key market forces propelling and restraining market growth
  • Up-to-date analyses of market trends and technological improvements
  • Pin-point analyses of market competition dynamics to offer you a competitive edge
  • An analysis of strategies of major competitors
  • An array of graphics and SWOT analysis of major industry segments
  • Detailed analyses of industry trends
  • A well-defined technological growth map with an impact-analysis
  • Offers a clear understanding of the competitive landscape and key product segments 


 
 
Back To Top