Market Research Reports

Unified Communications Market - Global Industry Analysis, Size, Share, Trends and Forecast, 2012 - 2018

94pages
Published Date: 2013-03-14
 

Description


Unified communications (UC) refers to the integration of real-time communication with non-real-time communication such as messaging, voice mail, fax and others. The real-time communication in the UC includes instant messaging, video conferencing, data sharing, internet protocol (IP) telephony, desktop sharing and others. It can also be used for other forms of communications which include digital signage, internet protocol television (IPTV) and others. Unified communications is a business term used to illustrate all types of call and multimedia message handling functions managed by an individual user for business processes. Unified communication is a useful tool to enhance the business processes as it provides seamless communication. Moreover, unified communication saves time and helps increasing productivity of the employees in an organization as it provides easy and convenient mode of communication. Unified communication is also useful for communication between two different networks. For instance, it allows a person to send a message from one particular network/medium and receive for the same communication via another medium. Unified communications is also useful for critical communications such as emergency cases, damage mitigating notifications and other emergency instructions. The unified communication market is backed by increased demand due to increasing mobile workforce and enterprise mobility. Moreover, concepts such as bring your own device (BYOD) is another factor supporting the growth of unified communications market. In addition to this, unified communications as a service (UCaaS) is a highly updated, standardized, pre-integrated and low cost service that accelerates business processes. This helps in fast decision making for the enterprises. Unified communications service can be used in various sectors such as retail, transportation, banks financial services and insurance (BFSI) and other business enterprises.

The research report titled “Global Unified Communications Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2012 – 2018” provides in-depth analysis of the global market based on unified communication types, end-use segments and major geographies for the period from 2012 to 2018. The report provides complete understanding of factors driving and restraining market growth, potential growth opportunities, and prevailing trends behind the popularity of unified communications. The research report provides market estimates and forecast for all the market segments and explains the impact of various factors on these segments.

The market is segmented based on communications type as on-premise and hosted or cloud-based unified communications. The research report provides complete insights on different end-user applications areas of unified communications including government, healthcare, enterprises, education and other sectors. The major geographies analyzed under this research study include North America, Europe, Asia Pacific, and Rest of the World (RoW). 

Apart from the above cross sectional analysis of the global unified communications market, the report also provides competitive profiling of major players engaged in providing unified communications service, their market positioning, business strategies, and various recent developments. Some of the major players profiled in the report include Avaya Inc., Cisco Systems Inc., international Business Machines (IBM) Corporation, Microsoft Corporation, Alcatel-Lucent, Siemens Enterprise Communications GmbH and Co. Kg, NEC Corporation, Polycom Inc. and others. The report also provides a better understanding of the market with the help of Porter’s five force analysis and further highlights the competitive scenario across different levels of the value chain. In all, the report provides a detailed analysis of the global unified communications market along with the forecast, in terms of revenue (USD million) for all the market segments during the forecast period from 2012 to 2018.

The Global Unified Communications Market is segmented as below:

Global Unified Communications Market

By Type
  • On-Premise 
  • Hosted or Cloud-based
By End User Applications
  • Government
  • Healthcare
  • Enterprises
  • Education
By Geography
  • North America
  • Europe
  • Asia Pacific
  • Rest of the World (RoW)

Table of Contents



Chapter 1 Preface
1.1 Report Description
1.2 Research Methodology

Chapter 2 Executive Summary
2.1.1 Global Unified Communications Market 2012-2018 (USD Billion)

Chapter 3 Market Overview
3.1 Market Definition
3.2 Unified Communications: Introduction
3.3 Market Drivers
      3.3.1 Increasing Enterprise Mobility And Mobile Workforce
      3.3.2 Increased Penetration Of Mobile Devices In The Market
      3.3.3 Increasing Adoption Of Bring Your Own Device (Byod)
      3.3.4 Unified Communications As A Service (Ucaas)
3.4 Market Restraints
      3.4.1 High Cost Of Initial Investment
      3.4.2 Lack Of Interoperability Between Multi-Vendor Uc Platforms
3.5 Porter’s Five Force Analysis
      3.5.1 Bargaining Power Of Suppliers
      3.5.2 Threat From Substitutes
      3.5.3 Bargaining Power Of Buyers
      3.5.4 Threat From New Entrants
      3.5.5 Degree Of Competition

Chapter 4 Global Unified Communications Market By Types Of Unified Communications
4.1 Introduction
4.1.1 Unified Communications Market Share By Type, 2012 & 2018 (%)
4.1.2 On Premise Unified Communications
4.1.2.1 On Premise Unified Communications Market, 2012-2018 (USD Billion)
4.1.3 Cloud-Based Or Hosted Unified Communications
4.1.3.1 Hosted Unified Communications Market, 2012-2018 (USD Billion)

Chapter 5 Global Unified Communications Market By  End-User Segments(2012-2018)
5.1 Overview
      5.1.1 Unified Communications Market Share By End-User Segments, 2012 & 2018 (%)
5.2 Government Sector
      5.2.1 Unified Communications Market For Government Sector, 2012 – 2018 (USD Billion)
5.3 Healthcare
      5.3.1 Unified Communications Market For The Healthcare Sector, 2012 – 2018 (USD Billion)
5.4 Enterprise Sector
      5.4.1 Unified Communications Market For The Healthcare Sector, 2012 – 2018 (USD Billion)
5.5 Education Sector
      5.5.1 Unified Communications Market For Education Sector, 2012 – 2018 (USD Billion)
5.6 Others Sector
      5.6.1 Unified Communications Market For Others Sector, 2012 – 2018 (USD Billion)

Chapter 6 Global Unified Communications Market, By Geography (2012-2018)
6.1 Introduction
      6.1.1 Comparative Analysis Of Unified Communications Market, By Geography, 2012 & 2018 (%)
6.2 North America
      6.2.1 North American Unified Communications Market, 2012 – 2018 (USD Billion)
6.3 Europe, Middle East & Africa (EMEA)
      6.3.1 Emea Unified Communications Market, 2012 – 2018 (USD Billion)
6.4 Asia-Pacific (APAC)
      6.4.1 Asia-Pacific Unified Communications Market, 2012 – 2018 (USD Billion)
6.5 Rest Of The World (RoW`)
      6.5.1 Rest Of The World Unified Communications Market, 2012 – 2018 (USD Billion)

Chapter 7 Competitive Landscape
7.1 Market Share Ranking & Analysis

Chapter 8 Company Profiles
8.1 Avaya, Inc.
      8.1.1 Company Overview
      8.1.2 Product Portfolio
      8.1.3 Financial Overview
      8.1.4 SWOT Analysis
      8.1.5 Strategies And Developments
8.2 Cisco Systems, Inc.
      8.2.1 Company Overview
      8.2.2 Product Portfolio
      8.2.3 Financial Overview
      8.2.4 SWOT Analysis
      8.2.5 Strategies And Developments
8.3 Microsoft Corporation
      8.3.1 Company Overview
      8.3.2 Product Portfolio
      8.3.3 Financial Overview
      8.3.4 SWOT Analysis
      8.3.5 Strategies & Developments
8.4 IBM Corporation
      8.4.1 Company Overview
      8.4.2 Product Portfolio
      8.4.3 Financial Overview
      8.4.4 SWOT Analysis
8.5 Siemens Enterprise Communications Gmbh & Co. Kg
      8.5.1 Company Overview
      8.5.2 Product Portfolio
      8.5.3 Financial Overview
      8.5.4 Strategies & Development
8.6 Alcatel-Lucent
      8.6.1 Company Overview
      8.6.2 Product Portfolio
      8.6.3 Financial Overview
      8.6.1 Revenue Of The Company.SWOT Analysis
      8.6.2 Strategies & Developments
8.7 Nec Corporation
      8.7.1 Company Overview
      8.7.2 Product Portfolio
      8.7.3 Financial Overview
      8.7.4 SWOT Analysis
      8.7.5 Strategies And Developments
8.8 Polycom, Inc.
      8.8.1 Company Overview
      8.8.2 Product Portfolio
      8.8.3 Financial Overview
      8.8.4 SWOT Analysis
      8.8.5 Strategies And Developments

LIST OF FIGURES

Fig. 1 Reasons To Invest In Unified Communications
Fig. 2 Trends Impacting Unified Communications
Fig. 3 Global Unified Communications Market 2012-2018 (USD Billion)
Fig. 4 Global Unified Communications Market By Type
Fig. 5 Global Unified Communications Market By End-User Segments
Fig. 6 Global Unified Communications Market By Geography
Fig. 7 Portfolio Unified Commuications
Fig. 8 Critical Success Factors For Unified Commuications
Fig. 9 Unified Communications Market Drivers – Impact Analysis
Fig. 10 Global Smartphone Market Unit Shipments 2011-2018 (Million Units)
Fig. 11 Global Tablet Market Unit Shipments 2011-2018 (Million Units)
Fig. 12 Unified Communications Market Restraints – Impact Analysis
Fig. 13 Unified Communications Market, Porter’s Five Force Analysis
Fig. 14 Unified Communications Market Share By Type, 2012 & 2018 (%)
Fig. 15 On Premise Unified Communications Market, 2012-2018 (USD Billion)
Fig. 16 Hosted Unified Communications Market, 2012-2018 (USD Billion)
Fig. 17 Unified Communications Market Share By End-User Segments, 2012 & 2018 (%)
Fig. 18 Unified Communications Market For Government Sector, 2012 – 2018 (USD Billion)
Fig. 19 Unified Communications Market For The Healthcare Sector, 2012 – 2018 (USD Billion)
Fig. 20 The Unified Communications Market For Enterprise Sector, 2012 – 2018 (USD Billion)
Fig. 21 Unified Communications Market For Education Sector, 2012 – 2018 (USD Billion)
Fig. 22 Unified Communications Market For Others Sector, 2012 – 2018 (USD Billion)
Fig. 23 Comparative Analysis Of Unified Communications Market, By Geography, 2012 & 2018 (Percentage)
Fig. 24 The North American Unified Communications Market, 2012 – 2018 (USD Billion)
Fig. 25 Emea Unified Communications Market, 2012 – 2018 (USD Billion)
Fig. 26 Asia-Pacific Unified Communications Market, 2012 – 2018 (USD Billion)
Fig. 27 Rest Of The World Unified Communications Market, 2012 – 2018 (USD Billion)
Fig. 28 Global Unified Communications Market Share Ranking, 2012 (Percentage)
Fig. 29 Major  Players & Their Products
Fig. 30 Avaya, Inc. Product Portfolio
Fig. 31 Avaya, Inc. Annual Revenue 2010-2012 (USD Million)
Fig. 32 Avaya,Inc. Segment Wise Revenue 2010-2012 (USD Million)
Fig. 33 Avaya,Inc. Regional Revenue  Share 2011&2012 (Percentage)
Fig. 34 Avaya, Inc. Swot Analysis
Fig. 35 Cisco Systems Product Portfolio
Fig. 36 Cisco Systems Annual Revenue 2010-2012 (USD Billion)
Fig. 37 Cisco Systems Business Segment Wise Revenue Split 2011& 2012 (Percentage)
Fig. 38 Cisco Systems Region Wise Revenue Split 2011&2012 (Percentage)
Fig. 39 Cisco Systems Swot Analysis
Fig. 40 Microsoft Product Portfolio
Fig. 41 Microsoft Annual Revenue 2009-2012 (USD  Billion)
Fig. 42 Microsoft Business Segmentation Of Revenue 2011 & 2012( Percentage)
Fig. 43 Microsoft Region Wise Revenue Segmentation 2011 & 2012( Percentage)
Fig. 44 Microsoft Swot Analysis
Fig. 45 Ibm Corporation Product Portfolio
Fig. 46 Ibm Annual Revenue 2009-2011 (USD  Billion)
Fig. 47 Ibm Business Segmentation Of Revenue (2010 & 2011)
Fig. 48 Ibm Geographical Segmentation Of Revenue (2010 & 2011)
Fig. 49 Ibm Quarter Wise Revenue 2012 (USD  Billion)
Fig. 50 Ibm Swot Analysis
Fig. 51 Siemens Enterprise Communications Product Portfolio
Fig. 52 Siemens Enterprise Communications Revenue Share By Segment 2011 (Percentage)
Fig. 53 Alcatel-Lucent Product Portfolio
Fig. 54 Alcatel-Lucent Annual Revenue 2009 - 2011 (Million Euros)
Fig. 55 Alcatel-Lucent Quarter Wise Revenue 2012 (Million Euros)
Fig. 56 Alcatel-Lucent Revenue Split, By Business Segment 2010 & 2011 (Percentage)
Fig. 57 Alcatel-Lucent Revenue Split, By Geography 2011 (Percentage)
Fig. 58 Alcatel-Lucent Swot Analysis
Fig. 59 Nec Corporation Product Portfolio
Fig. 60 Nec Corporation Revenue 2009-2012 (Billion Yen)
Fig. 61 Nec Corporation Segment Wise Revenue Share 2012 (Percentage)
Fig. 62 Nec Corporation Swot Analysis
Fig. 63 Polycom, Inc. Product Portfolio
Fig. 64 Polycom, Inc. Annual Revenue  2009-2011 (USD Million)
Fig. 65 Polycom, Inc. Annual Segmental Revenue  2009-2011 (USD Million)
Fig. 66 Polycom, Inc. Quarter Wise Revenue 2012 (USD Million)
Fig. 67 Polycom, Inc. Products Vs. Services Revenue  Share 2010 & 2011 (Percentage)
Fig. 68 Polycom,Inc. Geographical Revenue  Share 2010 & 2011 (Percentage)
Fig. 69 Polycom, Inc. Corporation Swot Analysis

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Free Market Analysis


Globalization of markets coupled with expansion of industries across the globe is leading to need for reliable and affordable communication. With the evolving IT infrastructure and the availability of high-speed internet, exchange of data and information is now possible almost instantaneously. Unified communications (UC) facilitates integration of business processes with communication technologies enabling further optimization of operations. It enables users to access and share information on one media type and device and receives the same on another media type or device. UC is not a single product but is a collection of services and helps to simplify the user experience. Some of the main services that are integrated into UC include instant messaging, presence, telephony, data sharing, and video conferencing. Video conferencing and web based collaboration are expected to be increasingly deployed across enterprises. Enterprises are also turning to hosted and managed UC services as this addresses the problem of high initial investment cost that is associated with unified communication systems. Small and medium businesses (SMBs) along with larger enterprises have realized the benefits of unified communications which in turn is fuelling the growth of this market. 

The global unified communications market is expected to reach USD 61.9 billion in 2018. At present, North America accounts for major share of the unified communications market, with EMEA expected to overtake North America by the end of the forecast period. The EMEA market for unified communications was USD 6.38 billion in 2011 and is expected to grow at a CAGR of 21% from 2012 to 2018.  

emea-unified-communications-market-2012-2018

Some of the factors that are driving the growth of the unified communications market range from the increasing mobile workforce and increasing penetration of mobile devices to virtualization and the cloud and the mounting adoption of BYOD in businesses. Apart from this, the increasing popularity of video as a means of communication and desktops enabled with video are also aiding in the growth of this market. Companies are also looking at unified communications as a means to reduce costs and improve employee efficiency while cutting down on their carbon footprint by reducing the need to travel. Some of the factors that have negatively affected the growth of the unified communications market include the high initial cost, complexity and the unclear ROI associated with this technology. 

Some of the major players in this market include Cisco Systems, Alcatel Lucent, Microsoft, IBM, Avaya, Polycom, NEC, Huawei Technologies, Siemens Enterprise Communications, and ShoreTel among others.
 

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