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Published Date: 2016-12-08Number of Pages: 150

Chatbot Market (Platform - Web-based, Mobile, and Standalone; Enterprise Size - Small and Medium Enterprises and Large Enterprises) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2016 - 2024

Global Chatbot Market: Snapshot

The global chatbot market is expected to be driven by the giant strides made in the field of artificial intelligence over the past decade. It becoming easier to implement high-end artificial intelligence in common consumer electronics, thereby allowing players in the global chatbot market to attain a far greater consumer pool than before. The global chatbot market is also being augmented by the increasing use of online messaging as well as the rise in the overall number of applications where chatbots can prove to be beneficial. However, the global chatbot market is currently being restrained by the high minimum requirements still needed to host chatbots effectively.

The global chatbot market in 2015 was valued at US$113.0 mn. It is predicted to expand at an incredibly high CAGR of 27.8% in terms of revenue, within a forecast period from 2016 to 2024. By the end of 2024, the global chatbot market is expected to reach US$994.5 mn. Large enterprises are expected to grab the lion’s share in the global chatbot market and are expected to generate a revenue of US$626.3 mn for the market by the end of 2024.

chatbot market

Large Enterprises Make Best Use of Current Chatbot Features

The global scenario of the chatbot market can be simplified by segmenting it into two generalized segments according to the size of the enterprises that make use of them. With small and medium enterprises bundled as one, they are dwarfed by the high utility of chatbots by large enterprises. There is an intense scope of use of chatbots within the many promotional activities and customer engagements that large enterprises perform on a regular basis. The use of chatbots can allow these enterprises to boost their overall rate of promotion and reach across the consumer pool. In terms of revenue, large enterprises are easily expected to retain the lead in the global chatbot market over the coming years. Large enterprises also benefit from the scope of business process automation that advanced chatbots bring to the table, which can further increase their social media involvement and help market their products better.

North America Leads Massively in Chatbot Demand

The global chatbot market can be segmented on the basis of geography into North America, Asia Pacific, Europe, Latin America, and the Middle East and Africa. Among these, the global chatbot market has till now, been led by North America in terms of demand volume and revenue generated. In 2015, North America generated US$52.7 mn within the global chatbot market, showing a clear lead above other key regions. Moreover, this region is expected to lead the market in terms of growth rate in demand as well, between 2016 and 2024. The U.S. is showing an especially high demand in chatbots and is likely to continue doing so over the coming years.

At the same time, Asia Pacific is also expected to show a prolific growth in its demand for chatbots, owing to the growing ICT infrastructure within its leading economies such as China and India. The massive mobile user population in Asia Pacific is a key consumer pool for the global chatbot market, especially in the aspects of media publication management and personalized assistance applications.

The leading players currently associated with the global chatbot market, include Facebook, Inc., Astute Solutions, Haptik, Inc., Google, Inc., Imperson Ltd., Helpshift, Kiwi, Inc., Kasisto Inc., Pandorabots, Inc., Microsoft Corporation, ToyTalk (PullString Inc.), Slack Technologies, Inc. and Yahoo Inc.

1. Preface
     1.1. Market Definition and Scope
     1.2. Market Segmentation
     1.3. Key Research Objectives
     1.4. Research Highlights

2. Assumptions and Research Methodology

3. Market Overview
     3.1. Introduction
             3.1.1. Definition
             3.1.2. Chatbot Evolution/Developments
     3.2. Global Chatbot Market Overview
     3.3. Key Market Indicators
             3.3.1. OTT Chat Platforms (Facebook Messenger, Whatsapp etc.)
     3.4. Market Dynamics
             3.4.1. Drivers
             3.4.2. Restraints
             3.4.3. Opportunity
     3.5. Chatbot Ecosystem Analysis
     3.6. Global Chatbot Market Analysis and Forecasts, 2014 – 2024
             3.6.1. Market Revenue Projections (US$ Mn)

4. Global Chatbot Market Analysis and Forecasts, By Platform
     4.1. Introduction & Definition
     4.2. Key Findings / Developments
     4.3. Market Size (US$ Mn) Forecast By Platform2014 – 2024 (US$ Mn)
             4.3.1. Web-Based
             4.3.2. Mobile
             4.3.3. Stand-alone
     4.4. Market Attractiveness by Platform

5. Global Chatbot Market Analysis and Forecasts, By Enterprise Size
     5.1. Introduction & Definition
     5.2. Key Findings / Developments
     5.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2014 – 2024 
             5.3.1. Small and Medium Enterprises
             5.3.2. Large Enterprises
     5.4. Market Attractiveness by Enterprise Size

6. Global Chatbot Market Analysis and Forecasts, By Region
     6.1. Key Findings
     6.2. Key Trends
     6.3. Market Size (US$ Mn) Forecast By Region
             6.3.1. North America
             6.3.2. Europe
             6.3.3. Asia Pacific
             6.3.4. Middle East and Africa
             6.3.5. South America
     6.4. Market Attractiveness by Country/Region

7. North America Chatbot Market Analysis and Forecast
     7.1. Key Findings
     7.2. Market Size (US$ Mn) Forecast By Platform, 2014 – 2024 
             7.2.1. Web-Based
             7.2.2. Mobile
             7.2.3. Stand-alone
     7.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2014 – 2024 
             7.3.1. Small and Medium Enterprises
             7.3.2. Large Enterprises
     7.4. Market Size (US$ Mn) Forecast By Country, 2014 – 2024 
             7.4.1. The U.S.
             7.4.2. Canada 
             7.4.3. Rest of North America 
     7.5. Market Attractiveness Analysis 
             7.5.1. By Platform
             7.5.2. By Enterprise Size
             7.5.3. By Country

8. Europe Chatbot Market Analysis and Forecast
     8.1. Key Findings
     8.2. Market Size (US$ Mn) Forecast By Platform2014 – 2024 
             8.2.1. Web-Based
             8.2.2. Mobile
             8.2.3. Stand-alone
     8.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2014 – 2024 
             8.3.1. Small and Medium Enterprises
             8.3.2. Large Enterprises 
     8.4. Market Size (US$ Mn) Forecast By Country, 2014 – 2024
             8.4.1. France
             8.4.2. United Kingdom
             8.4.3. Russia 
             8.4.4. Rest of Europe      
     8.5. Market Attractiveness Analysis 
             8.5.1. By Platform
             8.5.2. By Enterprise Size
             8.5.3. By Country

9. Asia Pacific Chatbot Market Analysis & Forecast
     9.1. Key Findings
     9.2. Market Size (US$ Mn) Forecast By Platform, 2014 – 2024 
             9.2.1. Web-Based
             9.2.2. Mobile
             9.2.3. Stand-alone
     9.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2014 – 2024 
             9.3.1 Small and medium Enterprises
             9.3.2. Large Enterprises
     9.4 Market Size (US$ Mn) Forecast By Country, 2014 – 2024
             9.4.1. China
             9.4.3. Japan
             9.4.4. Australia
             9.4.5. Rest of APAC
     9.5. Market Attractiveness Analysis 
             9.5.1. By Platform
             9.5.2. By Enterprise Size
             9.5.3. By Country

10. Middle East and Africa Chatbot Market Analysis and Forecast
     10.1. Key Findings
     10.2. Market Size (US$ Mn) Forecast By Platform, 2014 – 2024 
             10.2.1. Web-Based
             10.2.2. Mobile
             10.2.3. Stand-alone
     10.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2014 – 2024
             10.3.1. Small and Medium Enterprises
             10.3.2. Large Enterprises
     10.4. Market Size (US$ Mn) Forecast By Country, 2014 – 2024
             10.4.1. UAE 
             10.4.2. Saudi Arabia 
             10.4.3. Rest of Middle East 
     10.5. Market Attractiveness Analysis 
             10.5.1. By Platform
             10.5.2. By Enterprise Size
             10.5.3. By Country

11. South America Chatbot Market Analysis and Forecast
     11.1. Key Findings
     11.2. Market Size (US$ Mn) Forecast By Platform2014 – 2024 
             11.2.1. Web-Based
             11.2.2. Mobile
             11.2.3. Stand-alone
     11.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2014 – 2024 
             11.3.1. Small and Medium Enterprises
             11.3.2. Large Enterprises, 2014 – 2024 (US$ Mn)
     11.4. Market Size (US$ Mn) Forecast By Country, 2014 – 2024
             11.4.1. Brazil 
             11.4.2. Argentina
             11.4.3. Rest of South America
     11.5. Market Attractiveness Analysis 
             11.5.1. By Platform
             11.5.2. By Enterprise Size
             11.5.3. By Country

12. Competition Landscape
     12.1. Competition Matrix (By Tier and Size of companies)
     12.2. Market Share Analysis by Company (2015)
     12.3. Company Profiles (Details – Overview, Financials, Recent Developments, Strategy & SWOT Analysis)
             12.3.1. Facebook, Inc.
                       12.3.1.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.1.2. Market Presence, By Segment
                       12.3.1.3. Strategy
                       12.3.1.4. Revenue and Operating Profits
                       12.3.1.5. SWOT Analysis
             12.3.2. Google, Inc.
                       12.3.2.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.2.2. Market Presence, By Segment
                       12.3.2.3. Strategy
                       12.3.2.4. Revenue and Operating Profits
                       12.3.2.5. SWOT Analysis
             12.3.3. Haptik, Inc.
                       12.3.3.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.3.2. Market Presence, By Segment
                       12.3.3.3. Strategy
                       12.3.3.4. Revenue and Operating Profits
                       12.3.3.5. SWOT Analysis
             12.3.4. Helpshift
                       12.3.4.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.4.2. Market Presence, By Segment
                       12.3.4.3. Strategy
                       14.3.4.4. Revenue and Operating Profits
                       12.3.4.5. SWOT Analysis
             12.3.5. Imperson Ltd.
                       12.3.5.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.5.2. Market Presence, By Segment
                       12.3.5.3. Strategy
                       12.3.5.4. Revenue and Operating Profits
                       12.3.5.5. SWOT Analysis
             12.3.6. Kasisto Inc.
                       12.3.6.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.6.2. Market Presence, By Segment
                       12.3.6.3. Strategy
                       12.3.6.4. Revenue and Operating Profits
                       12.3.6.5. SWOT Analysis
             12.3.7. Kiwi, Inc.
                       12.3.7.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.7.2. Market Presence, By Segment
                       12.3.7.3. Strategy
                       12.3.7.4. Revenue and Operating Profits
                       12.3.7.5. SWOT Analysis
             12.3.8. Microsoft Corporation
                       12.3.8.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.8.2. Market Presence, By Segment
                       12.3.8.3. Strategy
                       12.3.8.4. Revenue and Operating Profits
                       12.3.8.5. SWOT Analysis
             12.3.9. Slack Technologies, Inc.
                       12.3.9.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.9.2. Market Presence, By Segment
                       12.3.9.3. Strategy
                       12.3.9.4. Revenue and Operating Profits
                       12.3.9.5. SWOT Analysis
             12.3.10. ToyTalk (PullString Inc.)
                       12.3.10.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.10.2. Market Presence, By Segment
                       12.3.10.3. Strategy
                       12.3.10.4. Revenue and Operating Profits
                       12.3.10.5. SWOT Analysis
             12.3.11. Yahoo Inc.
                       12.3.11.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.11.2. Market Presence, By Segment
                       12.3.11.3. Strategy
                       12.3.11.4. Revenue and Operating Profits
                       12.3.11.5. SWOT Analysis
             12.3.12. Pandorabots, Inc.
                       12.3.12.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.12.2. Market Presence, By Segment
                       12.3.12.3. Strategy
                       12.3.12.4. Revenue and Operating Profits
                       12.3.12.5. SWOT Analysis
             12.3.13. Astute Solutions
                       12.3.13.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.13.2. Market Presence, By Segment
                       12.3.13.3. Strategy
                       12.3.13.4. Revenue and Operating Profits
                       12.3.13.5. SWOT Analysis

13. Key Takeaways

List of Figures

Figure 1: Global Chatbot Market Size (US$ Mn) Forecast, 2014 - 2024
Figure 2: Global Chatbot Market Y-o-Y Growth (Value %) Forecast, 2015 - 2024
Figure 3: Global Chatbot Market Share, by Platform, 2016 and 2024
Figure 4: Global Chatbot Market Revenue and Y-o-Y Growth, by Platform – Web-Based, 2014 - 2024, (US$ Mn)
Figure 5: Global Chatbot Market Revenue and Y-o-Y Growth, by Platform – Mobile, 2014 - 2024, (US$ Mn)
Figure 6: Global Chatbot Market Revenue and Y-o-Y Growth, by Platform – Standalone, 2014 - 2024, (US$ Mn)
Figure 7: Global Chatbot Market Attractiveness Analysis by Platform (2016)
Figure 8: Global Chatbot Market Value Share by Enterprise Size, 2016 and 2024
Figure 9: Global Chatbot Market Revenue and Y-o-Y Growth, by Enterprise Size – Small and Medium Enterprises, 2014 - 2024, 
Figure 10: Global Chatbot Market Revenue and Y-o-Y Growth, by Enterprise Size – Large Enterprises, 2014 - 2024, (US$ Mn and Value %)
Figure 11: Global Chatbot Market Attractiveness Analysis by Enterprise Size (2016)
Figure 13: Global Chatbot Market Value Share Analysis by Region, 2016 and 2024
Figure 14: Chatbot Market Attractiveness, by Region
Figure 15: North America Chatbot Market Revenue, 2014 - 2024, (US$ Mn)
Figure 16: North America Chatbot Market Y-o-Y Growth, 2015 - 2024
Figure 17: North America Chatbot Market Share, by Enterprise Size, 2016 and 2024
Figure 18: North America Chatbot Market Share Analysis, by Country, 2016 and 2024
Figure 21: Market Attractiveness by Country (2016)
Figure 19: Market Attractiveness by Platform (2016)
Figure 20: Market Attractiveness by Enterprise Size (2016)
Figure 22: Europe Chatbot Market Revenue (US$ Mn) Forecast, 2014 - 2024
Figure 23: Europe Chatbot Market Y-o-Y Growth (Value %), 2014- 2024
Figure 24: Europe Chatbot Market Share Analysis, by Platform, 2016 and 2024
Figure 25: Europe Chatbot Market Share Analysis, by Enterprise Size, 2016 and 2024
Figure 26: Europe Chatbot Market Share Analysis, by Country, 2016 and 2024
Figure 29: Market Attractiveness by Country (2016)
Figure 27: Market Attractiveness by Platform (2016)
Figure 28: Market Attractiveness by Enterprise Size (2016)
Figure 30: Asia Pacific Chatbot Market Revenue (US$ Mn) Forecast, 2014 - 2024
Figure 31: Asia Pacific Chatbot Market Y-o-Y Growth (Value %), 2015- 2024
Figure 32: Asia Pacific Chatbot Market Share Analysis, by Platform, 2016 and 2024
Figure 33: Asia Pacific Chatbot Market Share Analysis, by Enterprise Size, 2016 and 2024
Figure 34: Asia Pacific Chatbot Market Value Share Analysis, by Country, 2016 & 2024
Figure 37: Market Attractiveness by Country (2016)
Figure 35: Market Attractiveness by Platform (2016)
Figure 36: Market Attractiveness by Enterprise Size (2016)
Figure 38: Middle East & Africa Chatbot Market Revenue (US$ Mn) Forecast, 2014 - 2024
Figure 39: Middle East & Africa Chatbot Market Y-o-Y Growth (Value %), 2015 - 2024
Figure 40: Middle East and Africa Chatbot Market Share Analysis, by Platform, 2016 and 2024
Figure 41: Middle East and Africa Chatbot Market Share Analysis, by Enterprise Size, 2016 and 2024
Figure 42: Middle East and Africa Chatbot Market Value Share Analysis by Country, 2016 and 2024
Figure 45: Market Attractiveness by Country (2016)
Figure 43: Market Attractiveness by Platform (2016)
Figure 44: Market Attractiveness by Enterprise Size (2016)
Figure 46: South America Chatbot Market Revenue (US$ Mn) Forecast, 2014 - 2024
Figure 47: South America Chatbot Market Y-o-Y Growth (Value %), 2015 - 2024
Figure 48: South America Chatbot Market Share Analysis, by Platform, 2016 and 2024
Figure 49: South America Chatbot Market Share Analysis, by Enterprise Size, 2016 and 2024
Figure 50: South America Chatbot Market Value Share Analysis, by Country, 2016 and 2024
Figure 53: Market Attractiveness by Country (2016)
Figure 51: Market Attractiveness by Platform (2016)
Figure 52: Market Attractiveness by Enterprise Size (2016)

 

List of Tables

Table 1: Global Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2014 - 2024
Table 2: Global Chatbot Market Size (US$ Mn) Forecast, by Solution, 2014 - 2024
Table 3: Global Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2014 - 2024
Table 4: Global Chatbot Market Size (US$ Mn) Forecast, by Region, 2014 – 2024
Table 5: North America Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2014 - 2024
Table 6: North America Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2014 - 2024
Table 7: North America Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2014 - 2024
Table 8: North America Chatbot Market Revenue (US$ Mn) Forecast, by Country, 2014 – 2024
Table 9: Europe Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2014 - 2024
Table 10: Europe Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2014 - 2024
Table 11: Europe Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2014 - 2024
Table 12: Europe Chatbot Market Revenue (US$ Mn) Forecast, by Country, 2014 – 2024
Table 13: Asia Pacific Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2014 - 2024
Table 14: Asia Pacific Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2014 - 2024
Table 15: Asia Pacific Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2014 - 2024
Table 16: Asia Pacific Chatbot Market Size (US$ Mn) Forecast, by Country, 2014 – 2024
Table 17: Middle East & Africa Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2014 - 2024
Table 18: Middle East & Africa Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2014 - 2024
Table 19: Middle East & Africa Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2014 - 2024
Table 20: MEA Chatbot Market Size (US$ Mn) Forecast, by Country, 2014 – 2024
Table 21: South America Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2014 - 2024
Table 22: South America Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2014 - 2024
Table 23: South America Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2014 - 2024
Table 24: South America Chatbot Market Size (US$ Mn) Forecast, by Country, 2014 – 2024

 

 

Global Chatbot Market: Overview

Chatbot refers to a computer program, which stimulates the conversation between human and the machine. Generally, a chatbot acts like a real person with the support of artificial intelligence. The major applications of the chatbot include ecommerce websites, social media platforms, call centers, gaming and mobile applications.

The Chatbot Market report provides an in-depth analysis of the global chatbot market for the period 2015 – 2024, wherein 2015 is the base year and the years from 2016 to 2024 is the forecast period. The report also contains the compound annual growth rate (CAGR %) from 2016 to 2024 for all the segments. The report covers key trends prevailing in the global chatbot market over the forecast period. The report also provides impact analysis for those key trends across all the geographical regions. It also highlights various drivers, restraints, and opportunities expected to influence the market’s growth during the forecast period.

Global Chatbot Market: Key Segmentations

The study provides a holistic perspective on market growth in terms of revenue estimates (in US$ Mn), across different geographies, which include North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and South America. The market estimates have been analyzed by taking into account the impact of various economic, political, technological, social, and legal and the existing market dynamics influencing market growth. The report would also include executive summary, providing the overview of the global chatbot market. The report also provides industry development and key market indicators for the global chatbot market.

This research study on the global Chatbot market provides a detailed analysis based on the different segments including platform type and enterprise type.  Based on the platform, the market is divided into the web-based, mobile and stand-alone. Based on enterprise size, the market is segmented into small & medium enterprises and large enterprises. The report also covers profiles of major players, their growth strategies and also focuses on various recent developments, and includes market positioning analysis of key players operating in the chatbot market. The report also encompasses cross segment market attractiveness analysis, for different geographies based on their growth rate and market size. The report also analyses the global chatbot ecosystem and recognizes key stakeholders of the industry.

Global Chatbot Market: Competitive Landscape

The study includes competition matrix for key players in the global chatbot market based on their capabilities and growth potential. The competition matrix also benchmarks the key companies in the global chatbot market on the basis of top line growth, market share, segment growth, infrastructure capabilities, market position, product offerings, R&D focus and future outlook. The completion matrix also contains the major developments made by the company in the recent years.

Under the company profiles section, the report provides an overview of the players operating in the market, the strategies deployed by them to gain competitive advantage, the annual revenue generated by them in the past two or three years, SWOT analysis, regional breakdown and their relevant business segment revenue. The report also contains market share analysis of the key players in the global chatbot market for the year 2015 based on their revenues generated for the same year.

The report aims to provide an inclusive analysis of the global chatbot market across geographical regions, which are further sub-segmented into countries located in the region to cover in-depth analysis of the global chatbot market. Key countries included in the scope of the study are - The U.S., Canada, the U.K., Germany, France, China, India, Japan, Australia UAE, Saudi Arabia, Brazil and Argentina.

The key players profiled in this report include – Astute Solutions, Facebook, Inc. ,Google, Inc., Haptik, Inc., Helpshift, Imperson Ltd., Kasisto Inc., Kiwi, Inc., Microsoft Corporation, Pandorabots, Inc., Slack Technologies, Inc. ToyTalk (PullString Inc.) and Yahoo Inc.

The global Chatbot market has been segmented as follows:

Chatbot Market, by Platform

  • Web-based
  • Mobile
  • Stand-alone

Chatbot Market, by Enterprise Size

  • Small and Medium Enterprises
  • Large Enterprises

Chatbot Market, by Geography

  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • The U.K.
    • Russia
    • France
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • Japan
    • India
    • Australia
    • Rest of APAC
  • Middle East & Africa (MEA)
    • United Arab Emirates (the UAE)
    • Saudi Arabia
    • Rest of MEA
  • South America
    • Brazil
    • Argentina
    • Rest of Latin America


 
 
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