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Published Date: 2016-12-08Number of Pages: 150

Chatbot Market (Platform - Web-based, Mobile, and Standalone; Enterprise Size - Small and Medium Enterprises and Large Enterprises) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2016 - 2024

Global Chatbot Market: Snapshot

The global chatbot market is expected to be driven by the giant strides made in the field of artificial intelligence over the past decade. It becoming easier to implement high-end artificial intelligence in common consumer electronics, thereby allowing players in the global chatbot market to attain a far greater consumer pool than before. The global chatbot market is also being augmented by the increasing use of online messaging as well as the rise in the overall number of applications where chatbots can prove to be beneficial. However, the global chatbot market is currently being restrained by the high minimum requirements still needed to host chatbots effectively.

The global chatbot market in 2015 was valued at US$113.0 mn. It is predicted to expand at an incredibly high CAGR of 27.8% in terms of revenue, within a forecast period from 2016 to 2024. By the end of 2024, the global chatbot market is expected to reach US$994.5 mn. Large enterprises are expected to grab the lion’s share in the global chatbot market and are expected to generate a revenue of US$626.3 mn for the market by the end of 2024.

chatbot market

Large Enterprises Make Best Use of Current Chatbot Features

The global scenario of the chatbot market can be simplified by segmenting it into two generalized segments according to the size of the enterprises that make use of them. With small and medium enterprises bundled as one, they are dwarfed by the high utility of chatbots by large enterprises. There is an intense scope of use of chatbots within the many promotional activities and customer engagements that large enterprises perform on a regular basis. The use of chatbots can allow these enterprises to boost their overall rate of promotion and reach across the consumer pool. In terms of revenue, large enterprises are easily expected to retain the lead in the global chatbot market over the coming years. Large enterprises also benefit from the scope of business process automation that advanced chatbots bring to the table, which can further increase their social media involvement and help market their products better.

North America Leads Massively in Chatbot Demand

The global chatbot market can be segmented on the basis of geography into North America, Asia Pacific, Europe, Latin America, and the Middle East and Africa. Among these, the global chatbot market has till now, been led by North America in terms of demand volume and revenue generated. In 2015, North America generated US$52.7 mn within the global chatbot market, showing a clear lead above other key regions. Moreover, this region is expected to lead the market in terms of growth rate in demand as well, between 2016 and 2024. The U.S. is showing an especially high demand in chatbots and is likely to continue doing so over the coming years.

At the same time, Asia Pacific is also expected to show a prolific growth in its demand for chatbots, owing to the growing ICT infrastructure within its leading economies such as China and India. The massive mobile user population in Asia Pacific is a key consumer pool for the global chatbot market, especially in the aspects of media publication management and personalized assistance applications.

The leading players currently associated with the global chatbot market, include Facebook, Inc., Astute Solutions, Haptik, Inc., Google, Inc., Imperson Ltd., Helpshift, Kiwi, Inc., Kasisto Inc., Pandorabots, Inc., Microsoft Corporation, ToyTalk (PullString Inc.), Slack Technologies, Inc. and Yahoo Inc.

1. Preface
     1.1. Market Definition and Scope
     1.2. Market Segmentation
     1.3. Key Research Objectives
     1.4. Research Highlights

2. Assumptions and Research Methodology

3. Market Overview
     3.1. Introduction
             3.1.1. Definition
             3.1.2. Chatbot Evolution/Developments
     3.2. Global Chatbot Market Overview
     3.3. Key Market Indicators
             3.3.1. OTT Chat Platforms (Facebook Messenger, Whatsapp etc.)
     3.4. Market Dynamics
             3.4.1. Drivers
             3.4.2. Restraints
             3.4.3. Opportunity
     3.5. Chatbot Ecosystem Analysis
     3.6. Global Chatbot Market Analysis and Forecasts, 2014 – 2024
             3.6.1. Market Revenue Projections (US$ Mn)

4. Global Chatbot Market Analysis and Forecasts, By Platform
     4.1. Introduction & Definition
     4.2. Key Findings / Developments
     4.3. Market Size (US$ Mn) Forecast By Platform2014 – 2024 (US$ Mn)
             4.3.1. Web-Based
             4.3.2. Mobile
             4.3.3. Stand-alone
     4.4. Market Attractiveness by Platform

5. Global Chatbot Market Analysis and Forecasts, By Enterprise Size
     5.1. Introduction & Definition
     5.2. Key Findings / Developments
     5.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2014 – 2024 
             5.3.1. Small and Medium Enterprises
             5.3.2. Large Enterprises
     5.4. Market Attractiveness by Enterprise Size

6. Global Chatbot Market Analysis and Forecasts, By Region
     6.1. Key Findings
     6.2. Key Trends
     6.3. Market Size (US$ Mn) Forecast By Region
             6.3.1. North America
             6.3.2. Europe
             6.3.3. Asia Pacific
             6.3.4. Middle East and Africa
             6.3.5. South America
     6.4. Market Attractiveness by Country/Region

7. North America Chatbot Market Analysis and Forecast
     7.1. Key Findings
     7.2. Market Size (US$ Mn) Forecast By Platform, 2014 – 2024 
             7.2.1. Web-Based
             7.2.2. Mobile
             7.2.3. Stand-alone
     7.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2014 – 2024 
             7.3.1. Small and Medium Enterprises
             7.3.2. Large Enterprises
     7.4. Market Size (US$ Mn) Forecast By Country, 2014 – 2024 
             7.4.1. The U.S.
             7.4.2. Canada 
             7.4.3. Rest of North America 
     7.5. Market Attractiveness Analysis 
             7.5.1. By Platform
             7.5.2. By Enterprise Size
             7.5.3. By Country

8. Europe Chatbot Market Analysis and Forecast
     8.1. Key Findings
     8.2. Market Size (US$ Mn) Forecast By Platform2014 – 2024 
             8.2.1. Web-Based
             8.2.2. Mobile
             8.2.3. Stand-alone
     8.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2014 – 2024 
             8.3.1. Small and Medium Enterprises
             8.3.2. Large Enterprises 
     8.4. Market Size (US$ Mn) Forecast By Country, 2014 – 2024
             8.4.1. France
             8.4.2. United Kingdom
             8.4.3. Russia 
             8.4.4. Rest of Europe      
     8.5. Market Attractiveness Analysis 
             8.5.1. By Platform
             8.5.2. By Enterprise Size
             8.5.3. By Country

9. Asia Pacific Chatbot Market Analysis & Forecast
     9.1. Key Findings
     9.2. Market Size (US$ Mn) Forecast By Platform, 2014 – 2024 
             9.2.1. Web-Based
             9.2.2. Mobile
             9.2.3. Stand-alone
     9.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2014 – 2024 
             9.3.1 Small and medium Enterprises
             9.3.2. Large Enterprises
     9.4 Market Size (US$ Mn) Forecast By Country, 2014 – 2024
             9.4.1. China
             9.4.3. Japan
             9.4.4. Australia
             9.4.5. Rest of APAC
     9.5. Market Attractiveness Analysis 
             9.5.1. By Platform
             9.5.2. By Enterprise Size
             9.5.3. By Country

10. Middle East and Africa Chatbot Market Analysis and Forecast
     10.1. Key Findings
     10.2. Market Size (US$ Mn) Forecast By Platform, 2014 – 2024 
             10.2.1. Web-Based
             10.2.2. Mobile
             10.2.3. Stand-alone
     10.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2014 – 2024
             10.3.1. Small and Medium Enterprises
             10.3.2. Large Enterprises
     10.4. Market Size (US$ Mn) Forecast By Country, 2014 – 2024
             10.4.1. UAE 
             10.4.2. Saudi Arabia 
             10.4.3. Rest of Middle East 
     10.5. Market Attractiveness Analysis 
             10.5.1. By Platform
             10.5.2. By Enterprise Size
             10.5.3. By Country

11. South America Chatbot Market Analysis and Forecast
     11.1. Key Findings
     11.2. Market Size (US$ Mn) Forecast By Platform2014 – 2024 
             11.2.1. Web-Based
             11.2.2. Mobile
             11.2.3. Stand-alone
     11.3. Market Size (US$ Mn) Forecast By Enterprise Size, 2014 – 2024 
             11.3.1. Small and Medium Enterprises
             11.3.2. Large Enterprises, 2014 – 2024 (US$ Mn)
     11.4. Market Size (US$ Mn) Forecast By Country, 2014 – 2024
             11.4.1. Brazil 
             11.4.2. Argentina
             11.4.3. Rest of South America
     11.5. Market Attractiveness Analysis 
             11.5.1. By Platform
             11.5.2. By Enterprise Size
             11.5.3. By Country

12. Competition Landscape
     12.1. Competition Matrix (By Tier and Size of companies)
     12.2. Market Share Analysis by Company (2015)
     12.3. Company Profiles (Details – Overview, Financials, Recent Developments, Strategy & SWOT Analysis)
             12.3.1. Facebook, Inc.
                       12.3.1.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.1.2. Market Presence, By Segment
                       12.3.1.3. Strategy
                       12.3.1.4. Revenue and Operating Profits
                       12.3.1.5. SWOT Analysis
             12.3.2. Google, Inc.
                       12.3.2.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.2.2. Market Presence, By Segment
                       12.3.2.3. Strategy
                       12.3.2.4. Revenue and Operating Profits
                       12.3.2.5. SWOT Analysis
             12.3.3. Haptik, Inc.
                       12.3.3.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.3.2. Market Presence, By Segment
                       12.3.3.3. Strategy
                       12.3.3.4. Revenue and Operating Profits
                       12.3.3.5. SWOT Analysis
             12.3.4. Helpshift
                       12.3.4.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.4.2. Market Presence, By Segment
                       12.3.4.3. Strategy
                       14.3.4.4. Revenue and Operating Profits
                       12.3.4.5. SWOT Analysis
             12.3.5. Imperson Ltd.
                       12.3.5.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.5.2. Market Presence, By Segment
                       12.3.5.3. Strategy
                       12.3.5.4. Revenue and Operating Profits
                       12.3.5.5. SWOT Analysis
             12.3.6. Kasisto Inc.
                       12.3.6.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.6.2. Market Presence, By Segment
                       12.3.6.3. Strategy
                       12.3.6.4. Revenue and Operating Profits
                       12.3.6.5. SWOT Analysis
             12.3.7. Kiwi, Inc.
                       12.3.7.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.7.2. Market Presence, By Segment
                       12.3.7.3. Strategy
                       12.3.7.4. Revenue and Operating Profits
                       12.3.7.5. SWOT Analysis
             12.3.8. Microsoft Corporation
                       12.3.8.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.8.2. Market Presence, By Segment
                       12.3.8.3. Strategy
                       12.3.8.4. Revenue and Operating Profits
                       12.3.8.5. SWOT Analysis
             12.3.9. Slack Technologies, Inc.
                       12.3.9.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.9.2. Market Presence, By Segment
                       12.3.9.3. Strategy
                       12.3.9.4. Revenue and Operating Profits
                       12.3.9.5. SWOT Analysis
             12.3.10. ToyTalk (PullString Inc.)
                       12.3.10.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.10.2. Market Presence, By Segment
                       12.3.10.3. Strategy
                       12.3.10.4. Revenue and Operating Profits
                       12.3.10.5. SWOT Analysis
             12.3.11. Yahoo Inc.
                       12.3.11.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.11.2. Market Presence, By Segment
                       12.3.11.3. Strategy
                       12.3.11.4. Revenue and Operating Profits
                       12.3.11.5. SWOT Analysis
             12.3.12. Pandorabots, Inc.
                       12.3.12.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.12.2. Market Presence, By Segment
                       12.3.12.3. Strategy
                       12.3.12.4. Revenue and Operating Profits
                       12.3.12.5. SWOT Analysis
             12.3.13. Astute Solutions
                       12.3.13.1. Company Details (HQ, Foundation Year, Employee Strength)
                       12.3.13.2. Market Presence, By Segment
                       12.3.13.3. Strategy
                       12.3.13.4. Revenue and Operating Profits
                       12.3.13.5. SWOT Analysis

13. Key Takeaways

List of Figures

Figure 1: Global Chatbot Market Size (US$ Mn) Forecast, 2014 - 2024
Figure 2: Global Chatbot Market Y-o-Y Growth (Value %) Forecast, 2015 - 2024
Figure 3: Global Chatbot Market Share, by Platform, 2016 and 2024
Figure 4: Global Chatbot Market Revenue and Y-o-Y Growth, by Platform – Web-Based, 2014 - 2024, (US$ Mn)
Figure 5: Global Chatbot Market Revenue and Y-o-Y Growth, by Platform – Mobile, 2014 - 2024, (US$ Mn)
Figure 6: Global Chatbot Market Revenue and Y-o-Y Growth, by Platform – Standalone, 2014 - 2024, (US$ Mn)
Figure 7: Global Chatbot Market Attractiveness Analysis by Platform (2016)
Figure 8: Global Chatbot Market Value Share by Enterprise Size, 2016 and 2024
Figure 9: Global Chatbot Market Revenue and Y-o-Y Growth, by Enterprise Size – Small and Medium Enterprises, 2014 - 2024, 
Figure 10: Global Chatbot Market Revenue and Y-o-Y Growth, by Enterprise Size – Large Enterprises, 2014 - 2024, (US$ Mn and Value %)
Figure 11: Global Chatbot Market Attractiveness Analysis by Enterprise Size (2016)
Figure 13: Global Chatbot Market Value Share Analysis by Region, 2016 and 2024
Figure 14: Chatbot Market Attractiveness, by Region
Figure 15: North America Chatbot Market Revenue, 2014 - 2024, (US$ Mn)
Figure 16: North America Chatbot Market Y-o-Y Growth, 2015 - 2024
Figure 17: North America Chatbot Market Share, by Enterprise Size, 2016 and 2024
Figure 18: North America Chatbot Market Share Analysis, by Country, 2016 and 2024
Figure 21: Market Attractiveness by Country (2016)
Figure 19: Market Attractiveness by Platform (2016)
Figure 20: Market Attractiveness by Enterprise Size (2016)
Figure 22: Europe Chatbot Market Revenue (US$ Mn) Forecast, 2014 - 2024
Figure 23: Europe Chatbot Market Y-o-Y Growth (Value %), 2014- 2024
Figure 24: Europe Chatbot Market Share Analysis, by Platform, 2016 and 2024
Figure 25: Europe Chatbot Market Share Analysis, by Enterprise Size, 2016 and 2024
Figure 26: Europe Chatbot Market Share Analysis, by Country, 2016 and 2024
Figure 29: Market Attractiveness by Country (2016)
Figure 27: Market Attractiveness by Platform (2016)
Figure 28: Market Attractiveness by Enterprise Size (2016)
Figure 30: Asia Pacific Chatbot Market Revenue (US$ Mn) Forecast, 2014 - 2024
Figure 31: Asia Pacific Chatbot Market Y-o-Y Growth (Value %), 2015- 2024
Figure 32: Asia Pacific Chatbot Market Share Analysis, by Platform, 2016 and 2024
Figure 33: Asia Pacific Chatbot Market Share Analysis, by Enterprise Size, 2016 and 2024
Figure 34: Asia Pacific Chatbot Market Value Share Analysis, by Country, 2016 & 2024
Figure 37: Market Attractiveness by Country (2016)
Figure 35: Market Attractiveness by Platform (2016)
Figure 36: Market Attractiveness by Enterprise Size (2016)
Figure 38: Middle East & Africa Chatbot Market Revenue (US$ Mn) Forecast, 2014 - 2024
Figure 39: Middle East & Africa Chatbot Market Y-o-Y Growth (Value %), 2015 - 2024
Figure 40: Middle East and Africa Chatbot Market Share Analysis, by Platform, 2016 and 2024
Figure 41: Middle East and Africa Chatbot Market Share Analysis, by Enterprise Size, 2016 and 2024
Figure 42: Middle East and Africa Chatbot Market Value Share Analysis by Country, 2016 and 2024
Figure 45: Market Attractiveness by Country (2016)
Figure 43: Market Attractiveness by Platform (2016)
Figure 44: Market Attractiveness by Enterprise Size (2016)
Figure 46: South America Chatbot Market Revenue (US$ Mn) Forecast, 2014 - 2024
Figure 47: South America Chatbot Market Y-o-Y Growth (Value %), 2015 - 2024
Figure 48: South America Chatbot Market Share Analysis, by Platform, 2016 and 2024
Figure 49: South America Chatbot Market Share Analysis, by Enterprise Size, 2016 and 2024
Figure 50: South America Chatbot Market Value Share Analysis, by Country, 2016 and 2024
Figure 53: Market Attractiveness by Country (2016)
Figure 51: Market Attractiveness by Platform (2016)
Figure 52: Market Attractiveness by Enterprise Size (2016)

 

List of Tables

Table 1: Global Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2014 - 2024
Table 2: Global Chatbot Market Size (US$ Mn) Forecast, by Solution, 2014 - 2024
Table 3: Global Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2014 - 2024
Table 4: Global Chatbot Market Size (US$ Mn) Forecast, by Region, 2014 – 2024
Table 5: North America Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2014 - 2024
Table 6: North America Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2014 - 2024
Table 7: North America Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2014 - 2024
Table 8: North America Chatbot Market Revenue (US$ Mn) Forecast, by Country, 2014 – 2024
Table 9: Europe Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2014 - 2024
Table 10: Europe Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2014 - 2024
Table 11: Europe Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2014 - 2024
Table 12: Europe Chatbot Market Revenue (US$ Mn) Forecast, by Country, 2014 – 2024
Table 13: Asia Pacific Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2014 - 2024
Table 14: Asia Pacific Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2014 - 2024
Table 15: Asia Pacific Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2014 - 2024
Table 16: Asia Pacific Chatbot Market Size (US$ Mn) Forecast, by Country, 2014 – 2024
Table 17: Middle East & Africa Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2014 - 2024
Table 18: Middle East & Africa Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2014 - 2024
Table 19: Middle East & Africa Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2014 - 2024
Table 20: MEA Chatbot Market Size (US$ Mn) Forecast, by Country, 2014 – 2024
Table 21: South America Chatbot Market Revenue (US$ Mn) Forecast, by Operation, 2014 - 2024
Table 22: South America Chatbot Market Revenue (US$ Mn) Forecast, by Airport Category, 2014 - 2024
Table 23: South America Chatbot Market Revenue (US$ Mn) Forecast, by Solution, 2014 - 2024
Table 24: South America Chatbot Market Size (US$ Mn) Forecast, by Country, 2014 – 2024

 

Global Chatbot Market: Overview 

A chatbot is a service, which is programmed by a computer, to stimulate conversation with human users via a chat interface, which typically operates over the internet. Chatbots are being increasingly used in applications such as e-commerce customer service, internet gaming, and call centers. They are available across platforms such as mobile, stand-alone, and internet. Owing to their high costs, they are primarily used across large enterprises. The future of the global chatbot market looks bright with the growing investments in the training and designing of chatbots. 

According to a report by Transparency Market Research, the market had a valuation of US$113.0 mn in 2015 and is poised to rise to US$994.5 mn by 2024, progressing at a remarkable CAGR of 27.8% between 2016 and 2024. The report serves as a reliable source of trends, statistics, and other information regarding the chatbot market at both global and regional levels. 

Global Chatbot Market: Drivers and Restraints 

With the rapid advancements in the artificial intelligence, the global chatbot market is like to rake in a healthy share of the pie. Advancements in the technology have enabled chatbots to have a more convenient interface and thus, create a better-knit network for an organization. The growing trend of digitalization and greater emphasis on the accessibility to messaging-as-OS platform are stoking the growth of the global market. Moreover, the expanding scope of applications found for chatbots is augmenting the growth of the market. 

On the flip side, the key hosting issues such as chatbot integration, monitoring, management, and security are impeding the widespread adoption of chatbots. Furthermore, the brisk pace at which capabilities are growing does not match with the growth in the areas where they can be applied, which in turn is hampering the growth of the market. Nevertheless, the rising penetration of chatbot-as-a-service and continuous advancements in the cloud technology are likely to provide a significant push to the global chatbot market in the forthcoming years. 

Global Chatbot Market: Geographical Segmentation 

North America was the leading revenue contributor in 2015, generating US$52.7 mn within the global chatbot market and is anticipated to retain its position until 2024. The U.S. will be at the forefront of growth, owing to the high demand for chatbots. The growing investments in research and development in the field of artificial intelligence are providing a significant boost to the growth of the region. 

On the other hand, in order to gain a competitive edge, software developers and manufacturers are estimated to tap into ample opportunities offered by developing regions such as Asia Pacific and Latin America. Asia Pacific is expected to post a significant CAGR during the forecast period, owing to the advancing ICT infrastructure within its emerging economies such as India and China. A large population of smartphone users renders Asia Pacific a prominent contender in the global arena, especially in the aspects of personalized assistance applications and media publication management. 

Global Chatbot Market: Competitive Scenario 

Facebook, Inc., Google, Inc., and Microsoft Corporation were the torch bearers in the global chatbot market in 2015, accounting for 97.5% of its value, indicating towards the extremely consolidated nature of this market. The dominance of these players can be attributed to their strong brand name and the sizeable funds they allocate for developing chatbot technologies. 

The market thrives on the need shown by enterprises to deliver innovative chatbots that support multiple languages using natural language processing and can be easily incorporated into social media and SMS platform. Some other prominent companies operating in the global chatbot market are Haptik Inc., Astute Solutions, Imperson Ltd., Kiwi Inc., Helpshift, Pandorabots Inc., Kasisto Inc., Slack Technologies Inc., and Yahoo Inc. 


 
 
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