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In the highly dynamic and geographically separated enterprise infrastructures of present times, ways of providing employees access to business resources from remote locations, while giving them a user experience equivalent in quality and accessibility that is achieved in a physical office, are finding prominence. Demand for enterprise mobility by end-users, with the provision of seamlessly moving from desktops to laptops to smartphones and different kinds of operating systems, has further highlighted the need for adopting effective ways of virtualization solutions. 

These factors have had a significant positive impact on the growth of the global workspace as a service (WaaS) market in the past few years. As enterprises continue to expand their operations across the globe and promote policies such as bring-your-own-device (BYOD) and choose-your-own-device (CYOD), the need for effective WaaS solutions will continue to remain high. Transparency Market Research states that the global WaaS market will expand at a high 12.10% CAGR over the period between 2015 and 2022. The market, which had a valuation of US$7.4 bn in 2014, is expected to rise to US$18.3 bn by 2022 at this pace.

Education and Healthcare Sectors to Create Promising Growth Opportunities for WaaS Solutions

WaaS solutions are finding an increasing level of adoption across industries such as banking, financial services and insurance (BFSI), travel and hospitality, healthcare, IT and telecommunication, manufacturing, retail, education, and a number of government sectors. Of these, BFSI is presently the dominant end-use industry. The sector contributed US$2.25 bn to the overall revenues of the global WaaS market in 2014.

However, the education and healthcare sectors are expected to lead to the most promising growth opportunities for WaaS solutions and applications in the next few years. Over the period between 2015 and 2022, the WaaS market in the education and healthcare industries is expected to expand at CAGRs of 13.0% and 12.9%, respectively. The rising use of industry-specific virtualized applications in these industries will drive the demand for WaaS solutions.

North America to Retain Dominance but MEA to Offer Prime Opportunities for Future Growth

In terms of geography, North America is presently the most prominent region for the WaaS market. In 2014, North America emerged as the largest revenue contributor to the global market, holding a valuation of US$3.01 bn. The region is expected to exhibit excellent growth and retain its dominance over the next few years as well. Europe followed North America in terms of revenue contribution to the global market in the said year.

These regions are, however, expected to lose prominence to emerging economies across Asia Pacific and Middle East and Africa over the period between 2015 and 2022. The rising number of small- and medium-sized enterprises in these regions will be the key force triggering the increased adoption of WaaS solutions. According to a recent study undertaken by Parallels SMB Cloud Insights (U.S.) in 2014, the demand for WaaS services such as virtual desktop infrastructure (VDI) for small- and medium-sized businesses (with employee strength of 20-99 employees and 100-999 employees) was 19% and 33%, respectively, in 2014. By 2017, these numbers are expected to rise to 24% and 47%.

Acquisitions Emerge as a Popular Expansion Strategy

The global WaaS market features a moderately consolidated competitive landscape, with internationals and local players operating amid stiff competition. While most large companies in the market are focused on establishing their hold on an increasing number of verticals and regional markets, small- and medium-sized companies are focusing on the development of innovative and cost-effective solutions. Acquisitions of smaller firms by international companies has emerged as a common growth strategy.

Recently, in February 2015, VMware, Inc., which is one of the market’s most prominent vendors, took course of a strategic acquisition by securing Immidio B.V., a privately held company offering user environment management (UEM) solutions. The acquisition strengthened VMware’s profile management capabilities to customize virtual desktop delivery. Other prominent vendors in the market are Citrix Systems, Inc., Amazon Web Services, Inc., Econocom Group SA/NV, Colt Group S.A., Unisys Corporation, Independence IT Corporation, Getronics Global Services BV, Microsoft Corporation, and Dell, Inc.


Desktop virtualization has become mainstream technology in the last few years with the rapidly changing business environment and work culture. With increasing demand for device-independence and remote access to corporate data and business applications, many organizations are allowing their employees to use their personal devices such as smartphones, tablets, and laptops to access their office desk from anywhere, at any time. Workspace as a service (WaaS) can be provided as a dedicated infrastructure, outsourcing the infrastructure management to third parties or as a hosted on-premise solution. Use of WaaS results in significant reduction in capital expenditure as complete desktops, including applications and operating systems, can be managed and upgraded from a centralized server. Thus, the advantage of reduced capital expenditure is a major driving factor for the adoption of WaaS solutions and services. Further, enterprise mobility trends such as bring your own device (BYOD) which are catching on rapidly, may expose sensitive data to various threats such as data theft and hacking. Thus, the use of WaaS solutions ensures the security and integrity of organizational data, thus driving increasing adoption of WaaS in industries such as telecommunication, IT, and BFSI.


This research report on the WaaS market provides a detailed analysis of the different types of WaaS components and services involved in the global WaaS ecosystem, and helps in understanding the driving forces behind the popularity of these solutions and services. It also provides an analysis of the major segments of the WaaS market for the period from 2013 to 2022. The report includes extensive analysis of industry drivers, restraints, opportunities, as well as of market trends. It also provides a comprehensive assessment of stakeholder imperatives and strategies for success in the market. Furthermore, this study focuses on providing market data and insights, including the size and growth of the WaaS market. The report provides a thorough analysis of the emerging industry trends, and the current state of the market. It offers a comprehensive coverage of the underlying technological and economic factors influencing the WaaS industry. The prevalent competition in the market is highlighted through the market share analysis of key players in the market. Additionally, the report includes the profiles of major market participants for a better understanding of their contribution. Further, company profiles are included in the study, which cover an overview of the company, its revenue, strategies followed to gain competitive advantage, and recent developments.


The report categorizes the global WaaS market based on type, end-use industry, and geography. End-use industries have been categorized into BFSI, IT and telecommunication, retail, healthcare, manufacturing, government, travel and hospitality, education, and others. Industries such as fast food restaurants, utilities, and logistics are considered under the others segment. Further, the WaaS market is segmented on the basis of type into desktop as a service (DaaS), application as a service, system integration services, managed services, and consulting services. Distributed virtual desktop and centralized virtual desktop are the two types of desktop virtualization considered under the desktop as a service segment. The report aims to provide a comprehensive cross-sectional analysis of the types of WaaS and end-use industry segments across geographies such as North America, Europe, Asia Pacific, Middle East and Africa (MEA), and Latin America.


Workspace as a Service Market Segmentation:


WaaS Market, by Type:

  • Desktop as a Service
    • Distributed Virtual Desktop
    • Centralized Virtual Desktop
  • Application as a Service
  • System Integration Service
  • Managed Service
  • Consulting Service

WaaS Market, by End-use Industry:

  • BFSI
  • IT and Telecommunication
  • Retail
  • Healthcare
  • Manufacturing
  • Government
  • Travel and Hospitality
  • Education
  • Others (Utilities) 

WaaS Market, by Geography:

  • North America
    • U.S.
    • Rest of North America
  • Europe
    • EU7
    • CIS
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • South Asia
    • Australasia
    • Rest of Asia Pacific
  • Middle East and Africa
    • GCC Countries
    • North Africa
    • South Africa
    • Rest of MEA
  • Latin America
    • Brazil
  • Rest of Latin America

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Workspace As A Service Waas Market