Telecom service assurance can be referred as implementation of policies and processes by a Communications Service Provider (CSP) to make sure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experience. Telecom service assurance decrease costs of maintenance.
The volatility in the telecom industry with respect to compliance, operational, strategic or financial segments has been increased across the globe. This volatility has increased the scope of technological advancements in the telecom industry and this has increased the demand for the telecom service assurance market.
Reduction in Cost
Adoption of telecom service assurance has reduced the maintenance cost and alteration cost to communication service providers (CSPs). Automating the business processes with efficient end to end event processing taking into account resource, service and customer perspectives has benefited the telecom service provider to eliminate the labor cost. The cost of modification and customization in the system has reduced with telecom service assurance, which drives the growth of the telecom service assurance market.
Increase in Flexibility
Telecom service assurance has improved the flexibility to the service provider as well as to the service user. It has majorly improved the customer experience by maintaining and improving the quality of service. Strong accessibility and reach, geographical reach, multilingual approach, no call drop, sound clarity are some of the major benefits which has increased the flexibility and feasibility for the customers.
There has been significant increase in the competition within the telecom industry. The voice business is almost at the end of its lifecycle and data services are becoming hard to differentiate due to large number of players in the market. Technological advancements and transparency are allowing new entrants to compete seamlessly which is reducing the average return per user for telecom companies. Such high level of competition is hampering the pricing for the services and could impact the telecom companies in long term period.
In terms of region, the global telecom service assurance market can be divided into North America, Europe, Asia Pacific, South America, and Middle East & Africa. North America is expected to dominate the global telecom service assurance market during the forecast period, as the adoption of new telecom technologies within this region is very high compared to other regions.
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Founded in 2001, Broadband Communication Networks Limited is a communication technologies solution provider to mobile network operators, fixed network operators, regulators, broadcasting houses, internet service providers (ISPs) governments and large business organizations within Africa.
The global telecom service assurance market can be segmented based on:
Based on operator type, the global telecom service assurance market can be divided into:
Based on deployment, the global telecom service assurance market can be segregated into: