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Spending In Digital Customer Experience and Engagement Solutions Market - Snapshot

Digital customer experience and engagement solutions are cloud-based or on premise solutions that provide efficient management of customer data. Spending in digital customer experience and engagement solutions comprises the expenditure that a company invests in digitalizing the customer experience both at the front end as well as back end. Primarily, the solutions provide customer awareness, customer engagement, online maintenance requests & tracking, transaction processing, online marketing, advertising etc. Spending in digital customer experience and engagement solutions helps organizations to create customer awareness and engagement. Various software are developed for data analytics, marketing, advertising, user interface designing etc. Digital customer experience and engagement solutions are gaining importance in retail, banking, and manufacturing industry. In addition, digital customer experience and engagement solutions providers are emphasizing on developing software solutions and establishing appropriate frameworks to increase the customer base for the companies. Further, the market is flourishing due to the developments in technology as well as the increasing awareness about the technology amongst customers. 

spending in digital customer experience engagement solutions market

Customer expectations in terms of user experience are increasing radically. Customers are expecting a user friendly approach that involves an approachable User Interface (UI), and well-developed customer support and personalization facilities. Rapid response to queries and faster support facilities are also demanded by customers. Presently, customers have become more digitally conscious due to their increasing participation in social media and because information on the web is easily accessible. Moreover, users are demanding speed in their daily transactions or online activities. Exceeding customer expectations and providing solutions to both explicit customer requests and implicit customer needs are the primary objectives of organizations these days. This obliges organizations to implement improved user experiences in order to engage more customers. An omni-channel experience can be defined as a cross channel approach that enables various interfaces such as social media, web, and mobile to integrate for customer engagement. An omni-channel approach increases the involvement of customers with the organization, as all the communication channels are utilized in an integrated manner. This helps in broadening the customer base. 

In terms of business type, the spending in digital customer experience and engagement solutions market has been categorized into Business to Business (B2B), Business to Customer (B2C), and Business to Business to Consumer (B2B2C). Touch point segment of the market is bifurcated into social media, Gamification, digital marketing, and mobility. Based on industries, the bifurcation includes banking, insurance, manufacturing, public sector, telecommunications, utilities, retail & wholesale, services & consumer, and transport. In terms of enterprise size, the market is divided into small enterprises, medium enterprises, and large enterprises. Based on solutions, the market is segmented into customer awareness, customer engagement, purchase & relation, and support services. Customer awareness is sub segmented into customer data management platforms, customer analytics, and advertising & marketing. Advertising & marketing comprises email/campaign management, social media analytics, SEO/ Web analytics, targeted marketing, and content marketing. Customer engagement is further sub divided into personalization/ content targeting, cross selling/ up selling, and UI design. Purchase relation segment includes loyalty programs, transactions/ sales, and virtual trials/ displays. Support services segment includes Chatbot, self-serve tools, digital surveys, and case management.

Adoption of B2B business type is growing majorly in North America due to escalation in industrialization and major technological advancements. Social media is projected to be adopted majorly as the channel for customer experience and engagement solutions. In Europe, the retail and wholesale industry is estimated to hold the major share, as customers are becoming digitally conscious. The APAC region will see major adoption of support services followed by customer awareness solutions. 

Key players profiled in the spending in digital customer experience and engagement solutions market include Accenture, Capgemini SE, Cognizant, IBM Corporation, KOFAX INC.,Liferay Inc.,MEGA International, NCR Corporation, Orange Business Services, SAS Institute Inc., Tata Consultancy Services Limited, Tieto, and Zendesk, Inc.

Spending In Digital Customer Experience and Engagement Solutions Market: Overview

The spending in digital customer experience and engagement solutions market report provides analysis for the period 2016–2026, wherein 2018 to 2026 is the forecast period and 2017 is the base year. The report covers all the major trends and technologies playing an influential role in the market’s growth over the forecast period. It also highlights the market dynamics, which comprise drivers, restraints, and opportunities,for the analysis of market growth during the said period. The study provides a complete perspective on the evolution of the global spending in digital customer experience and engagement solutions market throughout the above mentioned forecast period in terms of revenue (US$ Bn). 

The market overview section of the report demonstrates market dynamics such as drivers, restraints, and opportunities that influence the current nature and future statusof this market,besides the challengesof the market.The market overview section also includes pricing model, which includes analysis of pay-per-unit, and tiered pay-per transaction model offered byspending in digital customer experience and engagement solutions vendors. In addition, market attractiveness analysis has been provided for every segment in the report, in order to offer a thorough understanding of the overall scenario in the spending in digital customer experience and engagement solutionsmarket. The report also provides an overview of various strategies adopted by key players present in the market.   

Global Spending in Digital Customer Experience and Engagement Solutions Market: Scope of the Report 

The report also highlights the competitive landscape of the market, positioning all the major players according to their presence in different regions of the world, and initiated by them in the market. The comprehensive spending in digital customer experience and engagement solutionsmarket estimates are the result of our in-depth secondary research, primary interviews, and in-house expert panel reviews. These market estimates have been analyzed by taking into account the impact of different political, social, economic,and technological factors along with the current market dynamics affecting the spending in digital customer experience and engagement solutionsmarket growth. 

This report provides all the essential information required to understand the key developments in the spending in digital customer experience and engagement solutionsmarket and growth trends of each segment and region. It also includes companies’ strategies, business overview, business portfolio, and financial information, under the company profile section. Furthermore, Porter’s Five Forces analysis explains the five forces namely, buyers bargaining power, suppliers bargaining power, threat of new entrants, threat of substitutes, and degree of competition in thespending in digital customer experience and engagement solutionsmarket.This report also provides a comprehensiveecosystem analysis ofthe market. It explains the various participants, including software &platform vendors, system integrators, intermediaries, and end-userswithin the ecosystem of the market. 

Global Spending in Digital Customer Experience and Engagement Solutions Market: Research Methodology

The research methodology is a perfect combination of primary research, secondary research, and expert panel reviews. Secondary research sources such as annual reports, company websites, broker reports, financial reports, SEC filings and investor presentations, national government documents, internal and external proprietary databases, statistical databases, relevant patent and regulatory databases, market reports, government publications, statistical databases, World Bank database, and industry white papers are referred. 

Primary research involves telephonic interviews, e-mail interactions, and face-to-face interviews for detailed and unbiased reviews on the spending in digital customer experience and engagement solutions market, across geographies. Primary interviews are usually conducted on an ongoing basis with industry experts and participants in order to get latest market insights and validate the existing data and analysis. Primary interviews offer firsthand information on important factors such as market trends, market size, competitive landscape,growth trends, outlook etc. These factors help to validate and strengthen secondary research findings and also help to develop the analysis team’s expertise and market understanding. Moreover, the data collected and analyzed from secondary and primary research is again discussed and examined by our expert panel. 

Global Spending in Digital Customer Experience and Engagement Solutions Market: Competitive Dynamics

The research study includes profiles of leading companies operating in the global spending in digital customer experience and engagement solutions market. Key players profiled include Accenture PLC, Capgemini SE, Cognizant, IBM Corporation, KOFAX INC., Liferay Inc., MEGA International, NCR Corporation, Orange Business Services, SASInstitute Inc., Tata Consultancy Services Limited, Tieto Corporation, and Zendesk Inc. 

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

The global spending in digital customer experience and engagement solutions market is segmented as below:

 Business Type

  • Business to Business (B2B)
  • Business to Consumer (B2C)
  • Business to Business to Consumer (B2B2C)

Touch Points

  • Social media
  • Gamification
  • Digital Marketing
  • Mobility

Industry

  • Banking
  • Insurance
  • Manufacturing
  • Public Sector
  • Telecommunications
  • Utilities
  • Retail and wholesale
  • Services & Consumers
  • Transport

Enterprise Size

  • Small Enterprises
  • Medium Enterprises
  • Large Enterprises 

Solutions

Customer Awareness

  • Customer Data Management Platforms
  • Customer Analytics
  • Advertising & Marketing
    • Email / Campaign management
    • Social Media Analytics
    • SEO/ Web Analytics
    • Targeted Marketing
    • Content Marketing
  • Customer Engagement
    • Personalization/ Content Targeting
    • Cross Selling/ Up selling
    • UI Design
  • Purchase and Relation
    • Loyalty Programs
    • Transactions/ Sales
    • Virtual Trials/ Displays
  • Support Services
    • Chatbot
    • Self-serve tools
    • Digital surveys
    • Case Management 

 Geography

  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • The U.K
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific (APAC)
    • India
    • China
    • Japan
    • Rest of Asia Pacific
  • Middle East & Africa (MEA)
    • GCC Countries
    • South Africa
    • Rest of Middle East & Africa
  • South America
    • Brazil
    • Rest of South America

With a robust experience in creating exceptional market reports, Transparency Market Research has emerged as one of the trusted market research companies among a large number of stakeholders and CXOs. Every report at Transparency Market Research goes through rigorous research activity in every aspect. The researchers at TMR keep a close watch on the market and extract beneficial growth-boosting points. These points help the stakeholders to strategize their business plans accordingly.

TMR researchers conduct exhaustive qualitative and quantitative research. This research involves taking inputs from the experts in the market, focused attention on recent developments, and others. This method of research makes TMR stand out from other market research firms.

Here's how Transparency Market Research helps the stakeholders and CXOs through the reports:

Inculcation and Evaluation of Strategic Collaborations: The TMR researchers analyze recent strategic activities like mergers, acquisitions, partnerships, collaborations, and joint ventures. All the information is compiled and included in the report.

Perfect Market Size Estimations: The report analyzes the demographics, growth potential, and capability of the market through the forecast period. This factor leads to the estimation of the market size and also provides an outline about how the market will retrieve growth during the assessment period.

Investment Research: The report focuses on the ongoing and upcoming investment opportunities across a particular market. These developments make the stakeholders aware of the current investment scenario across the market.

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

1. Preface
      1.1. Market Scope
      1.2. Market Segmentation
      1.3. Key Research Objectives

2. Assumptions and Research Methodology
      2.1. Research Methodology
             2.1.1. List of Primary and Secondary Sources
      2.2. Key Assumptions for Data Modeling

3. Executive Summary: Global Spending in Digital Customer Experience and Engagement Solutions Market

4. Market Overview
      4.1. Introduction
      4.2. Global Market – Macro Economic Factors Overview
              4.2.1. Global ICT Spending (US$ Bn), 2012, 2018, 2026
      4.3. Market Factor Analysis
             4.3.1. Porter’s Five Forces Analysis
             4.3.2. PESTEL Analysis
             4.3.3. Value Chain Analysis
             4.3.4. Market Dynamics (Growth Influencers)
                      4.3.4.1. Drivers
                      4.3.4.2. Restraints
                      4.3.4.3. Opportunities
                      4.3.4.4. Impact Analysis of Drivers & Restraints
             4.3.5. Technology Roadmap 
      4.4. Regulations and Policies
      4.5. Global Spending in Digital Customer Experience and Engagement Solutions Market Analysis and Forecast, 2012– 2026
             4.5.1. Market Revenue Analysis (US$ Bn)
                      4.5.1.1. Historic Growth Trends, 2013-2017
                      4.5.1.2. Forecast Trends, 2018-2026
      4.6. Market Opportunity Analysis– By Region (Global/North America/Europe/Asia Pacific/Middle East & Africa/South America)
             4.6.1. By Business Type
             4.6.2. By  Touch Points
             4.6.3. By Industry
             4.6.4. By Enterprise Size
             4.6.5. By Solution
      4.7. Competitive Scenario and Trends
             4.7.1. Spending in Digital Customer Experience and Engagement Solutions Market Concentration Rate
                      4.7.1.1. List of New Entrants 
             4.7.2. Mergers & Acquisitions, Expansions
      4.8. Market Outlook

5. Global Spending in Digital Customer Experience and Engagement Solutions Market Analysis and Forecast, by Business Type
      5.1. Key Segment Analysis
      5.2.  Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Business Type, 2016 - 2026
             5.2.1. Business to Business (B2B)
             5.2.2. Business to Consumer (B2C)
             5.2.3. Business to Business to Consumer (B2B2C)

6. Global Spending in Digital Customer Experience and Engagement Solutions Market Analysis and Forecast, by  Touch Points
      6.1. Overview      
      6.2. Key Segment Analysis
      6.3. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by  Touch Points 2016 - 2026
             6.3.1. Social media
             6.3.2. Gamification
             6.3.3. Digital Marketing
             6.3.4. Mobility

7. Global Spending in Digital Customer Experience and Engagement Solutions Market Analysis and Forecast, by Industry
      7.1. Overview
      7.2. Key Segment Analysis
      7.3. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, By Industry, 2016 - 2026
             7.3.1. Banking
             7.3.2. Insurance 
             7.3.3. Manufacturing
             7.3.4. Public Sector
             7.3.5. Telecommunications
             7.3.6. Utilities
             7.3.7. Retail and wholesale
             7.3.8. Services & Consumers
             7.3.9. Transport

8. Global Spending in Digital Customer Experience and Engagement Solutions Market Analysis and Forecast, by Enterprise Size
      8.1. Key Segment Analysis
      8.2. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, By Enterprise Size, 2016 - 2026
             8.2.1. Small Enterprises 
             8.2.2. Medium Enterprises
             8.2.3. Large Enterprises

9. Global Spending in Digital Customer Experience and Engagement Solutions Market Analysis and Forecast, by Solution
      9.1. Overview
      9.2. Key Segment Analysis
      9.3. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Solution, 2016 - 2026
             9.3.1. Customer Awareness
                      9.3.1.1. Customer data management platforms
                      9.3.1.2. Customer Analytics
                      9.3.1.3. Advertising & Marketing
                                 9.3.1.3.1. Email/ Campaign management
                                 9.3.1.3.2. Social Media Analytics
                                 9.3.1.3.3. SEO/ Web Analytics
                                 9.3.1.3.4. Targeted Marketing
                                 9.3.1.3.5. Content Marketing
             9.3.2. Customer Engagement
                      9.3.2.1. Personalization/Content Targeting
                      9.3.2.2. Cross Selling/ Up selling
                      9.3.2.3. UI Design 
             9.3.3. Purchase and relation
                      9.3.3.1. Loyalty Programs
                      9.3.3.2. Transactions/ Sales
                      9.3.3.3. Virtual Trials/ Displays
             9.3.4. Support Services
                      9.3.4.1. Chatbot
                      9.3.4.2. Self-serve tools
                      9.3.4.3. Digital surveys
                      9.3.4.4. Case Management

10. Global Spending in Digital Customer Experience and Engagement Solutions Market Analysis and Forecast, by Region
      10.1. Overview
      10.2. Key Segment Analysis
      10.3. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Region, 2016 - 2026
             10.3.1. North America
             10.3.2. Europe
             10.3.3. Asia Pacific
             10.3.4. Middle East & Africa
             10.3.5. South America

11. North America Spending in Digital Customer Experience and Engagement Solutions Market Analysis and Forecast
      11.1. Key Findings
      11.2. Impact Analysis of Drivers and Restraints
      11.3. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Business Type, 2016 - 2026
             11.3.1. Business to Business (B2B)
             11.3.2. Business to Consumer (B2C)
             11.3.3. Business to Business to Consumer (B2B2C)
      11.4. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by  Touch Points 2016 - 2026
             11.4.1. Social media
             11.4.2. Gamification
             11.4.3. Digital Marketing
             11.4.4. Mobility
      11.5. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Industry, 2016 - 2026
             11.5.1. Banking
             11.5.2. Insurance 
             11.5.3. Manufacturing
             11.5.4. Public Sector
             11.5.5. Telecommunications
             11.5.6. Utilities
             11.5.7. Retail and wholesale
             11.5.8. Services & Consumers
             11.5.9. Transport
      11.6. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
             11.6.1. Small Enterprises 
             11.6.2. Medium Enterprises
             11.6.3. Large Enterprises
      11.7. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Solution, 2016 - 2026
             11.7.1. Customer Awareness
                      11.7.1.1. Customer data management platforms
                      11.7.1.2. Customer Analytics
                      11.7.1.3. Advertising & Marketing
                                 11.7.1.3.1. Email/ Campaign management
                                 11.7.1.3.2. Social Media Analytics
                                 11.7.1.3.3. SEO/ Web Analytics
                                 11.7.1.3.4. Targeted Marketing
                                 11.7.1.3.5. Content Marketing
             11.7.2. Customer Engagement
                      11.7.2.1. Personalization/Content Targeting
                      11.7.2.2. Cross Selling/ Up selling
                      11.7.2.3. UI Design 
             11.7.3. Purchase and relation
                      11.7.3.1. Loyalty Programs
                      11.7.3.2. Transactions/ Sales
                      11.7.3.3. Virtual Trials/ Displays
             11.7.4. Support Services
                      11.7.4.1. Chatbot
                      11.7.4.2. Self-serve tools
                      11.7.4.3. Digital surveys
                      11.7.4.4. Case Management
      11.8. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Country & Sub-region, 2016 - 2026
             11.8.1. The U.S.
             11.8.2. Canada
             11.8.3. Rest of North America

12. Europe Spending in Digital Customer Experience and Engagement Solutions Market Analysis and Forecast
      12.1. Key Findings
      12.2. Impact Analysis of Drivers and Restraints
      12.3. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Business Type, 2016 - 2026
             12.3.1. Business to Business (B2B)
             12.3.2. Business to Consumer
             12.3.3. Business to Business to Consumer (B2B2C)
      12.4. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by  Touch Points 2016 - 2026
             12.4.1. Social media
             12.4.2. Gamification
             12.4.3. Digital Marketing
             12.4.4. Mobility
      12.5.  Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Industry, 2016 - 2026
             12.5.1. Banking
             12.5.2. Insurance 
             12.5.3. Manufacturing
             12.5.4. Public Sector
             12.5.5. Telecommunications
             12.5.6. Utilities
             12.5.7. Retail and wholesale
             12.5.8. Services & Consumers
             12.5.9. Transport
      12.6. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
             12.6.1. Small Enterprises 
             12.6.2. Medium Enterprises
             12.6.3. Large Enterprises
      12.7. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Solution, 2016 - 2026
             12.7.1. Customer Awareness
                      12.7.1.1. Customer data management platforms
                      12.7.1.2. Customer Analytics
                      12.7.1.3. Advertising & Marketing
                                 12.7.1.3.1. Email/ Campaign management
                                 12.7.1.3.2. Social Media Analytics
                                 12.7.1.3.3. SEO/ Web Analytics
                                 12.7.1.3.4. Targeted Marketing
                                 12.7.1.3.5. Content Marketing
             12.7.2. Customer Engagement
                      12.7.2.1. Personalization/Content Targeting
                      12.7.2.2. Cross Selling/ Up selling
                      12.7.2.3. UI Design 
             12.7.3. Purchase and relation
                      12.7.3.1. Loyalty Programs
                      12.7.3.2. Transactions/ Sales
                      12.7.3.3. Virtual Trials/ Displays
             12.7.4. Support Services
                      12.7.4.1. Chatbot
                      12.7.4.2. Self-serve tools
                      12.7.4.3. Digital surveys
                      12.7.4.4. Case Management
      12.8.  Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Country & Sub-region, 2016 - 2026
             12.8.1. Germany
             12.8.2. France
             12.8.3. The U.K.
             12.8.4. Rest of Europe

13. Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Analysis and Forecast
      13.1. Key Findings
      13.2. Impact Analysis of Drivers and Restraints
      13.3. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Business Type, 2016 - 2026
             13.3.1. Business to Business (B2B)
             13.3.2. Business to Consumer
             13.3.3. Business to Business to Consumer (B2B2C)
      13.4. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by  Touch Points 2016 - 2026
             13.4.1. Social media
             13.4.2. Gamification
             13.4.3. Digital Marketing
             13.4.4. Mobility
      13.5.  Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Industry, 2016 - 2026
             13.5.1. Banking
             13.5.2. Insurance 
             13.5.3. Manufacturing
             13.5.4. Public Sector
             13.5.5. Telecommunications
             13.5.6. Utilities
             13.5.7. Retail and wholesale
             13.5.8. Services & Consumers
             13.5.9. Transport
      13.6. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
             13.6.1. Small Enterprises 
             13.6.2. Medium Enterprises
             13.6.3. Large Enterprises
      13.7. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Solution, 2016 - 2026
             13.7.1. Customer Awareness
                      13.7.1.1. Customer data management platforms
                      13.7.1.2. Customer Analytics
                      13.7.1.3. Advertising & Marketing
                                 13.7.1.3.1. Email/ Campaign management
                                 13.7.1.3.2. Social Media Analytics
                                 13.7.1.3.3. SEO/ Web Analytics
                                 13.7.1.3.4. Targeted Marketing
                                 13.7.1.3.5. Content Marketing
             13.7.2. Customer Engagement
                      13.7.2.1. Personalization/Content Targeting
                      13.7.2.2. Cross Selling/ Up selling
                      13.7.2.3. UI Design 
             13.7.3. Purchase and relation
                      13.7.3.1. Loyalty Programs
                      13.7.3.2. Transactions/ Sales
                      13.7.3.3. Virtual Trials/ Displays
             13.7.4. Support Services
                      13.7.4.1. Chatbot
                      13.7.4.2. Self-serve tools
                      13.7.4.3. Digital surveys
                      13.7.4.4. Case Management
      13.8.  Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Country & Sub-region, 2016 - 2026
             13.8.1. China
             13.8.2. India
             13.8.3. Japan
             13.8.4. Rest of Asia Pacific

14. Middle East & Africa (MEA) Spending in Digital Customer Experience and Engagement Solutions Market Analysis and Forecast
      14.1. Key Findings
      14.2. Impact Analysis of Drivers and Restraints
      14.3. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Business Type, 2016 - 2026
             14.3.1. Business to Business (B2B)
             14.3.2. Business to Consumer (B2C)
             14.3.3. Business to Business to Consumer (B2B2C)
      14.4. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by  Touch Points 2016 - 2026
             14.4.1. Social media
             14.4.2. Gamification
             14.4.3. Digital Marketing
             14.4.4. Mobility
      14.5.  Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Industry, 2016 - 2026
             14.5.1. Banking
             14.5.2. Insurance 
             14.5.3. Manufacturing
             14.5.4. Public Sector
             14.5.5. Telecommunications
             14.5.6. Utilities
             14.5.7. Retail and wholesale
             14.5.8. Services & Consumers
             14.5.9. Transport
      14.6. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
             14.6.1. Small Enterprises 
             14.6.2. Medium Enterprises
             14.6.3. Large Enterprises
      14.7. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Solution, 2016 - 2026
             14.7.1. Customer Awareness
                      14.7.1.1. Customer data management platforms
                      14.7.1.2. Customer Analytics
                      14.7.1.3. Advertising & Marketing
                                 14.7.1.3.1. Email/ Campaign management
                                 14.7.1.3.2. Social Media Analytics
                                 14.7.1.3.3. SEO/ Web Analytics
                                 14.7.1.3.4. Targeted Marketing
                                 14.7.1.3.5. Content Marketing
             14.7.2. Customer Engagement
                      14.7.2.1. Personalization/Content Targeting
                      14.7.2.2. Cross Selling/ Up selling
                      14.7.2.3. UI Design 
             14.7.3. Purchase and relation
                      14.7.3.1. Loyalty Programs
                      14.7.3.2. Transactions/ Sales
                      14.7.3.3. Virtual Trials/ Displays
             14.7.4. Support Services
                      14.7.4.1. Chatbot
                      14.7.4.2. Self-serve tools
                      14.7.4.3. Digital surveys
                      14.7.4.4. Case Management
      14.8.  Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Country & Sub-region, 2016 - 2026
             14.8.1. GCC Countries
             14.8.2. South Africa
             14.8.3. Rest of Middle East & Africa

15. South America Spending in Digital Customer Experience and Engagement Solutions Market Analysis and Forecast
      15.1. Key Findings
      15.2. Impact Analysis of Drivers and Restraints
      15.3. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Business Type, 2016 - 2026
             15.3.1. Business to Business (B2B)
             15.3.2. Business to Consumer (B2C)
             15.3.3. Business to Business to Consumer (B2B2C)
      15.4. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by  Touch Points 2016 - 2026
             15.4.1. Social media
             15.4.2. Gamification
             15.4.3. Digital Marketing
             15.4.4. Mobility
      15.5. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Industry, 2016 - 2026
             15.5.1. Banking
             15.5.2. Insurance 
             15.5.3. Manufacturing
             15.5.4. Public Sector
             15.5.5. Telecommunications
             15.5.6. Utilities
             15.5.7. Retail and wholesale
             15.5.8. Services & Consumers
             15.5.9. Transport
      15.6. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
             15.6.1. Small Enterprises 
             15.6.2. Medium Enterprises
             15.6.3. Large Enterprises
      15.7. Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Solution, 2016 - 2026
             15.7.1. Customer Awareness
                      15.7.1.1. Customer data management platforms
                      15.7.1.2. Customer Analytics
                      15.7.1.3. Advertising & Marketing
                                 15.7.1.3.1. Email/ Campaign management
                                 15.7.1.3.2. Social Media Analytics
                                 15.7.1.3.3. SEO/ Web Analytics
                                 15.7.1.3.4. Targeted Marketing
                                 15.7.1.3.5. Content Marketing
             15.7.2. Customer Engagement
                      15.7.2.1. Personalization/Content Targeting
                      15.7.2.2. Cross Selling/ Up selling
                      15.7.2.3. UI Design 
             15.7.3. Purchase and relation
                      15.7.3.1. Loyalty Programs
                      15.7.3.2. Transactions/ Sales
                      15.7.3.3. Virtual Trials/ Displays
             15.7.4. Support Services
                      15.7.4.1. Chatbot
                      15.7.4.2. Self-serve tools
                      15.7.4.3. Digital surveys
                      15.7.4.4. Case Management
      15.8.  Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) Forecast, by Country & Sub-region, 2016 - 2026
             15.8.1. Brazil
             15.8.2. Rest of South America

16. Competition Landscape
      16.1. Market Player – Competition Matrix
      16.2. Market Share Analysis (%), by Company (2017)
      16.3. Company Profiles 
             16.3.1. Accenture PLC
                      16.3.1.1. Business Overview
                      16.3.1.2. Business segment
                      16.3.1.3. Financial
                      16.3.1.4. Strategy
             16.3.2. Capgemini SE
                      16.3.2.1. Overview
                      16.3.2.2. Financial 
                      16.3.2.3. Strategy
             16.3.3. Cognizant
                      16.3.3.1. Overview
                      16.3.3.2. Financial
                      16.3.3.3. Strategy
             16.3.4. IBM Corporation
                      16.3.4.1. Overview
                      16.3.4.2. Financial
                      16.3.4.3. Strategy
             16.3.5. KOFAX INC.
                      16.3.5.1. Overview
                      16.3.5.2. Financial
                      16.3.5.3. Strategy
             16.3.6. Liferay Inc. 
                      16.3.6.1. Overview
                      16.3.6.2. Financial
                      16.3.6.3. Strategy
             16.3.7. MEGA International
                      16.3.7.1. Overview
                      16.3.7.2. Financial
                      16.3.7.3. Strategy
             16.3.8. NCR Corporation
                      16.3.8.1. Overview
                      16.3.8.2. Financial
                      16.3.8.3. Strategy
             16.3.9. Orange Business Services
                      16.3.9.1. Overview
                      16.3.9.2. Financial
                      16.3.9.3. Strategy
             16.3.10. SAS Institute Inc.
                      16.3.10.1. Overview
                      16.3.10.2. Financial
                      16.3.10.3. Strategy
             16.3.11. Tata Consultancy Services Limited
                      16.3.11.1. Overview
                      16.3.11.2. Financial
                      16.3.11.3. Strategy
             16.3.12. Tieto Corporation
                      16.3.12.1. Overview
                      16.3.12.2. Financial
                      16.3.12.3. Strategy
             16.3.13. Zendesk. Inc.
                      16.3.13.1. Overview
                      16.3.13.2. Financial
                      16.3.13.3. Strategy

17. Key Takeaways

List of Tables

Table 1: North America ICT Spending (US$ Bn)
Table 2: Europe ICT Spending (US$ Bn)
Table 3: Asia Pacific ICT Spending (US$ Bn)
Table 4: MEA ICT Spending (US$ Bn)
Table 5: South America ICT Spending (US$ Bn)
Table 6: Regulatory Framework
Table 7: Regulatory Framework
Table 8: Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Business Type, 2016 - 2026
Table 9: Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Touch Points, 2016 - 2026
Table 10: Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Industry, 2016 - 2026
Table 11: Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
Table 12: Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 13: Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 14: Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 15: Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Region, 2016 - 2026
Table 16: North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Business Type, 2016 - 2026
Table 17: North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Touch Points, 2016 - 2026
Table 18: North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Industry, 2016 - 2026
Table 19: North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
Table 20: North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 21: North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 22: North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 23: North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Country, 2016 - 2026
Table 24: Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Business Type, 2016 - 2026
Table 25: Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Touch Points, 2016 - 2026
Table 26: Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Industry, 2016 - 2026
Table 27: Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
Table 28: Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 29: Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 30: Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 31: Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Country, 2016 - 2026
Table 32: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Business Type, 2016 - 2026
Table 33: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Touch Points, 2016 - 2026
Table 34: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Industry, 2016 - 2026
Table 35: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
Table 36: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 37: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 38: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 39: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Country, 2016 - 2026
Table 40: MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Business Type, 2016 - 2026
Table 41: MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Touch Points, 2016 - 2026
Table 42: MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Industry, 2016 - 2026
Table 43: MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
Table 44: MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 45: MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 46: MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 47: MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Country, 2016 - 2026
Table 48: South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Business Type, 2016 - 2026
Table 49: South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Touch Points, 2016 - 2026
Table 50: South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Industry, 2016 - 2026
Table 51: South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
Table 52: South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 53: South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 54: South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
Table 55: South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Country, 2016 - 2026

List of Figures

Figure 1: Spending in Digital Customer Experience and Engagement Solutions Market: Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2018 – 2026
Figure 2: Top Economies GDP Landscape
Figure 3: Gross Domestic Product (GDP) per Capita; Analysis (1/2) (US$ Tn), By Major Countries, 2012-2017
Figure 4: Global Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) and Historic Growth, 2012 – 2017
Figure 5: Global Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) and Forecast Growth, 2018 – 2016
Figure 6: Global Market Opportunity Assessment, by Business Type
Figure 7: Global Market Opportunity Assessment, by Touch Points
Figure 8: North America Market Opportunity Assessment, by Industry
Figure 9: North America Market Opportunity Assessment, by Enterprise Size
Figure 10: Global Market Opportunity Assessment, by Solutions
Figure 11: Global Market Opportunity Assessment, by Region
Figure 12: Global Spending in Digital Customer Experience and Engagement Solutions Market Value Share (Value %), by Business Type, 2018 & 2026
Figure 13: Global Spending in Digital Customer Experience and Engagement Solutions Market Value Share (Value %), by Touch Points, 2018 & 2026
Figure 14: Global Spending in Digital Customer Experience and Engagement Solutions Market Value Share (Value %), by Industry, 2018 & 2026
Figure 15: Global Spending in Digital Customer Experience and Engagement Solutions Market Value Share (Value %), by Enterprise Size, 2018 & 2026
Figure 16: Global Spending in Digital Customer Experience and Engagement Solutions Market Value Share (Value %), by Solution, 2018 & 2026
Figure 17: Global Spending in Digital Customer Experience and Engagement Solutions Market Value Share (Value %), by Region, 2018 & 2026
Figure 18: North America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Business Type, 2018 and 2026
Figure 19: North America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Touch Points, 2018 and 2026
Figure 20: North America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Industry, 2018 and 2026
Figure 21: North America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Enterprise Size, 2018 and 2026
Figure 22: North America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Solution, 2018 and 2026
Figure 23: North America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Country, 2018 and 2026
Figure 24: Europe Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Business Type, 2018 and 2026
Figure 25: Europe Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Touch Points, 2018 and 2026
Figure 26: Europe Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Industry, 2018 and 2026
Figure 27: Europe Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Enterprise Size, 2018 and 2026
Figure 28: Europe Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Solution, 2018 and 2026
Figure 29: Europe Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Country, 2018 and 2026
Figure 30: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Business Type, 2018 and 2026
Figure 31: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Touch Points, 2018 and 2026
Figure 32: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Industry, 2018 and 2026
Figure 33: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Enterprise Size, 2018 and 2026
Figure 34: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Solution, 2018 and 2026
Figure 35: Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Country, 2018 and 2026
Figure 36: MEA Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Business Type, 2018 and 2026
Figure 37: MEA Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Touch Points, 2018 and 2026
Figure 38: MEA Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Industry, 2018 and 2026
Figure 39: MEA Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Enterprise Size, 2018 and 2026
Figure 40: MEA Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Solution, 2018 and 2026
Figure 41: MEA Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Country, 2018 and 2026
Figure 42: South America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Business Type, 2018 and 2026
Figure 43: South America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Touch Points, 2018 and 2026
Figure 44: South America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Industry, 2018 and 2026
Figure 45: South America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Enterprise Size, 2018 and 2026
Figure 46: South America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Solution, 2018 and 2026
Figure 47: South America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Country, 2018 and 2026
Figure 48: Accenture PLC Breakdown of Net Revenue, by Region, 2018
Figure 49: Accenture PLC Revenue (US$ Bn) & Y-o-Y Growth (%), 2016–2018
Figure 50: CapgeminiBreakdown of Net Revenue, by Region, 2017
Figure 51: CapgeminiRevenue (US$ Bn) & Y-o-Y Growth (%), 2015–2017
Figure 52: IBM Corporation Breakdown of Net Revenue, by Region, 2017
Figure 53: IBM Corporation Revenue (US$ Bn) & Y-o-Y Growth (%), 2015–2017
Figure 54: Tata Consultancy Services Limited Breakdown of Net Revenue, by Region, 2018
Figure 55: Tata Consultancy Services Limited Revenue (US$ Bn) & Y-o-Y Growth (%), 2016–2018
Figure 56: Zendesk, Inc. Breakdown of Net Revenue, by Region, 2018
Figure 57: Zendesk, Inc. Revenue (US$ Bn) & Y-o-Y Growth (%), 2016–2018
Figure 58: Cognizant Breakdown of Net Revenue, by Region, 2017
Figure 59: Cognizant Revenue (US$ Bn) & Y-o-Y Growth (%), 2015–2017
Figure 60: SAS Institute Inc. Breakdown of Net Revenue, by Region, 2018
Figure 61: SAS Institute Inc. Revenue (US$ Bn) & Y-o-Y Growth (%), 2015–2017
Figure 62: Orange Business Services Breakdown of Net Revenue, by Region, 2017
Figure 63: Orange Business Services Revenue (US$ Bn) & Y-o-Y Growth (%), 2015–2017
Figure 64: Tieto Corporation Breakdown of Net Sales, By Country 2018
Figure 65: Tieto Corporation Revenue (US$ Bn) & Y-o-Y Growth (%), 2016–2018
Figure 66: NCR Corporation Breakdown of Net Sales, By Geography, 2017
Figure 67: NCR Corporation Revenue (US$ Bn) & Y-o-Y Growth (%),  2015–2017

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Spending In Digital Customer Experience Engagement Solutions Market