A software application designed to sustain an organization's business process management (BPM) efforts in a collaborative manner is called a Smart Process Applications (SPA). SPA’s integrate processes, content, communications and analytics to increase productivity and minimize costs for enterprises. The speed at which modern business is growing has mandated the need to have software solutions that provide businesses with the ability to maintain process automation, along with robust customization tools and workflow management. The key features of a SPA are imported awareness of data which is an important part of business activities, presence of a collaborative platform for creation of content, BPM tools, document output, document management, document capture and analytical tools among others.  Smart process applications offer benefits such as enhanced smart process management, flexibility of data integration services, mobile service versatility, providing uniform interface across a host of services, deployment of service through multiple models, transformation of custom services, simplified licensing and pricing, insightful analytics and business intelligence among others. Based on method of deployment, smart process applications are broadly classified into on premise and cloud based applications. Based on type of solutions smart process applications are broadly classified into enterprise content management, customer experience management, business intelligence, and analytics and enterprise mobility.

 

Business and government organizations have invested hugely in applications like ERP and CRM systems that help to streamline business operations. However, organizations need flexible and agile application that addresses the unpredictable and collaborative activities which are central to the success of any business. This is driving companies to implement smart process applications that are designed specifically to support business activities that are people-intensive, highly variable and subject to frequent change. Smart process applications are dynamically changing the way organizations and employees are managing, creating and interacting with business rules in order to increase business agility which has lead to their wide adoption worldwide. Technological Developments in information and communication, connectivity and mobile devices is driving companies to adopt SPA that help to fill the gap between customer-oriented systems of engagement and systems of record by automating both the structured and unstructured activities and information involved in a collaborative process. Thus, limitations with traditional business applications, increased business agility and technological advancements are driving the smart process apps market globally radically.

 

Increased complexity and interoperability of smart process application with existing hardware and software is a time consuming operation. However, due to its increased availability, adoption and access to huge amount of data for timely decision making cloud based smart process applications have tremendous potential to grow during the forecast period and release increased business avenues in the smart process applications market.

 

Geographically, smart process application market can be segmented into North America, Europe, Asia Pacific, Middle-East and Africa and Latin America The expansion of telecommunication, wireless data transmission and broadband services in Europe offers potential for intensive growth of smart process application market. Some of the key market players include Forrester Research, Inc., IBM Corporation, SAP SE, Appian Corporation, EMC Corporation, JDA Software Group, Inc., Salesforce, Inc., Open Text Corporation, Baan Corporation, KANA Software, Inc., Lexmark Corporation, Kofax Ltd., Pegasystems, Inc., and others.   

 

This research report analyzes this market on the basis of its market segments, major geographies, and current market trends. Geographies analyzed under this research report include 

  • North America 
  • Asia Pacific 
  • Europe
  • Middle East and Africa
  • Latin America

This report provides comprehensive analysis of 

  • Market growth drivers 
  • Factors limiting market growth
  • Current market trends 
  • Market structure
  • Market projections for upcoming years 

This report is a complete study of current trends in the market, industry growth drivers, and restraints. It provides market projections for the coming years. It includes analysis of recent developments in technology, Porter’s five force model analysis and detailed profiles of top industry players. The report also includes a review of micro and macro factors essential for the existing market players and new entrants along with detailed value chain analysis. 

 

Reasons for Buying this Report

  • This report provides pin-point analysis for changing competitive dynamics
  • It provides a forward looking perspective on different factors driving or restraining market growth 
  • It provides a six-year forecast assessed on the basis of how the market is predicted to grow 
  • It helps in understanding the key product segments and their future
  • It provides pin point analysis of changing competition dynamics and keeps you ahead of competitors
  • It helps in making informed business decisions by having complete insights of market and by making in-depth analysis of market segments 
  • It provides distinctive graphics and exemplified SWOT analysis of major market segments

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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