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Queue Management System: Introduction

  • Queue management helps to manage customers' waiting experience and is used to control queues
  • Queue Management System (QMS) contains hardware and software that helps businesses to assists services for customers, manage flow of customer and staff, and collect data for customer experience.
  • QMS manages the customer throughout the interaction with an organization and makes the journey comfortable and smooth.
  • QMS helps to improve access to a service with appointment planning, reduces the actual waiting time through better time management, and reduces customer doubts with notifications and messages.
  • QMS additionally improves the personalization of service transport, identifies and improves bottlenecks, etc.
  • Queue management helps to evaluate and improve the conversion rate, discovers new opportunities to drive sales, and manage budgets accordingly.
  • Most organizations opt for QMS solutions and services to reduce the time for onsite customers and reduce walkaways.
  • The global queue management system market is projected to expand during the forecast period due to the increasing need to improve staff efficiency and to enhance customer engagement.
queue management system (qms) market size and forecast

Global Queue Management System Market: Dynamics

Global Queue Management System Market: Key Drivers

  • The growing need to manage customer traffic and customer movement to boost a company’s productivity leads to the adoption of QMS across the globe.
  • The rise of services segments such as system integration and implementation, maintenance and support, and consulting are stimulating the growth of the QMS market.
  • Virtual QMS is expected to fuel market growth as a company has to avoid store overcrowding and protect customers and employees during the COVID-19 pandemic.
  • Cloud deployment offers cost-effectiveness and scalability, which is expected to drive the global QMS market.
  • Companies across the globe have started to adopt technology-based systems to optimize workflow and productivity. Hence, the global QMS market is projected to expand during the next few years due to workforce optimization strategies.
  • Increasing demand for advanced technologies and development of wireless technology and increasing internet availability helps organizations to choose queue management systems for their business.
  • However, complexity in process and high capital investment for queue management systems is expected to restrain the market during the forecast period.
queue management system (qms) market dynamics

Impact of COVID-19 on the Global Queue Management System Market

  • COVID-19 had a huge impact globally and led to a slowdown in the economic, political, and social growth of countries worldwide.
  • Demand for QMS solutions and services is expected to increase due to increased demand for improved client experiences and the development of a personalized relationship with prospects. 
  • QMS improves customer experience, reduces operating cost, and improves authentication processes, fraud detection, and prevention, which are key factors likely to expand the QMS market during the forecast period.

North America to Hold Major Share of Global Queue Management System Market

  • Based on region, the queue management system market is divided into North America, Europe, Asia Pacific, Middle East & Africa, and South America.
  • Based on market size, North America holds major share of the overall QMS market. Continuous data availability, cloud computing, and better processes have expanded the QMS market in North America.
  • The presence of established manufacturers of queue management systems in countries such as China, India, and Japan, has led to significant acquisition of cloud-based systems, which are growth factors set to expand the QMS market in Asia Pacific.
  • European countries are mature in technology development with advanced technology usage in the UK, France, and Germany, leading to presence of well-established QMS in these countries.
queue management system (qms) market region analysis

Global Queue Management System Market: Competition Landscape

  • TimeTrade, Qminder, Leyline, etc., are some prominent players in the queue management system market with solid presence.
  • TimeTrade is a well-known complete solution for acquiring, connecting, and retaining customers. It can retain customers at the top of interest and convert anytime, anywhere.
  • Qminder is another queue management system that helps service locations and delivers a contact-free and secure waiting experience. Qminder has millions of customers around the world and is trusted by Sprint, AT&T, and customer service locations at Olympics, Uber, etc.

Key players operating in the queue management system market include:

  • Advantech Co. Ltd.
  • Aurionpro Solutions Ltd.
  • MaliaTec Inc.
  • Q-nomy Inc.
  • Qmatic Inc.
  • ATT Systems Group
  • Qudini Inc.
  • QLess Inc.
  • Wavetec Pvt. Ltd.
  • Udentify Inc.
  • AwebStar Technologies Pvt. Ltd.
  • Skiplino Inc.
  • OnlineToken Inc.

Global Queue Management System Market: Research Scope

Global Queue Management System Market, by Type

  • Linear Queuing
  • Virtual Queuing

Global Queue Management System Market, by Application

  • Hospitals and Clinics
  • Banks and Financial Institutions
  • Telecom Service Canter’s
  • Government Offices
  • Others

Global Queue Management Systems Market, by Region

  • North America
    • U.S.
    • Canada
    • Rest of North America
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Rest of Asia Pacific
  • Middle East & Africa
    • GCC
    • South Africa
    • Rest of Middle East & Africa
  • South America
    • Brazil
    • Rest of South America

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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