Product Dispensing Kiosk Market - Introduction

A product dispensing kiosk is a combination of hardware and software that provides access to information and products of different companies. It is an automated machine by which customers can dispense products at their convenience. Product dispensing kiosks are used for the purpose of branding & advertising of the product which helps in increasing the sales volume and revenue.

Additionally, retail companies use product dispensing kiosks as part of their product distribution strategies and place it in airports, malls, railway stations, commercial buildings, and in retail stores. Moreover, retailers are able to analyze the user views, location, stocks, and merchandising with the help smart kiosks.

Demand for product dispensing kiosks has been on the rise due to which a significant improvement in customer service, buying experience, and return on investment has been seen. Kiosk manufacturers are building more advanced technology enabled kiosks such as IoT and AI enabled self-order kiosks (face recognition) with the improvement in technologies.

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Product Dispensing Kiosk Market – Competitive Landscape

NCR Corporation

Founded in 1884, NCR Corporation has its headquarters in Atlanta, Georgia. The American conglomerate boasts competency in providing a variety of solutions to different industries such as retail solutions (self-checkout kiosk, self-ordering kiosk), point-of-sale terminals, and automated teller machines.

Diebold Nixdorf Inc.

Incorporated in 1859, Diebold Nixdorf Inc. is based in North Canton, Ohio. The U.S based firm specializes in financial & retail self-service solutions, security solutions, software and cash management, and branch and store transformation. It has more than 34,000 employees and operate its business in 180 countries. 

KIOSK Information Systems Inc

Incorporated in 1993, KIOSK Information Systems Inc is based in Louisville, Colorado. The company offers a broad array of products – custom designed kiosks, gaming kiosks, retail kiosks, security kiosks, and order entry kiosks. Moreover, Kiosk Information Systems Inc has in-house service facilities which provide all-inclusive services related to project quality and timing. The company has a 115,000-square-foot manufacturing and development campus which facilitates 100% dedicated self-service solution design.

PFU Limited

Incorporated in 1960, PFU Limited is located in Ishikawa, Japan. The company provides hardware and software solutions, as well as different services such as IT and cybersecurity. Moreover, in hardware products, PFU Limited provides interactive kiosks, image scanners, and embedded products. Rising adoption of digital platforms is increasing the demand for portable devices which is expected to help the company increase its value in the market.

Olea Kiosks, Inc

Founded in 1975, Olea Kiosks, Inc is located in Cerritos, California. The U.S based company started its business designing, engineering, and producing furniture and kiosks. Olea Kiosks, Inc manufactures different categories of kiosks such as standard and custom kiosk. It also provides services and support such as remote monitoring, installation, safety compliance, and on-site service. The company has a 48,000 sq. ft. campus which produces innovative kiosks with high quality and craftsmanship.

Some of the key players operating in the global product dispensing kiosk market with significant developments include Slabb Inc., Peerless Industries, Inc., Advanced Kiosks, Meridian Kiosks,, DynaTouch Corporation, and ADUSA, Inc.

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Product Dispensing Kiosk Market – Dynamics

Increasing cost of manpower in product industry

Product dispensing kiosks reduce the cost of manpower and overcome the problem of hiring and training people to sell the products. Moreover, product dispensing kiosks drive the volume of sales and increase the profit on the product. These kiosks saves retail space and overhead cost for retailers apart from increasing product visibility and brand awareness of the product.

Increasing adoption of e-commerce in retail industry to underpin the product dispensing kiosk market

An evident rise in adoption of e-commerce in the retail industry is seen, where customers prefer to buy online to save time and receive hassle free delivery of products. Growing number of players in e-commerce are creating more choices for customers to choose products. Product dispensing kiosks have restricted the proliferation of products. Moreover, growing use of advanced technologies in product dispensing kiosks such as Internet of Things (IoT) and artificial intelligence (AI) is likely to help the market to expand in the near future.

Product Dispensing Kiosk Market – Segmentation

The product dispensing kiosk market can be bifurcated on the basis of:

  • Component
  • Type
  • Deployment Location
  • Region

Product Dispensing Kiosk Market Segmentation – By Component

Based on component, the product dispensing kiosk market can be divided into:

  • Hardware
  • Software

Product Dispensing Kiosk Market Segmentation – By Type

Depending on type, the product dispensing kiosk market can be divided into:

  • Freestanding Kiosks
  • Desktop Kiosks
  • Wall Mounted Kiosks
  • Outdoor Kiosks

Product Dispensing Kiosk Market Segmentation – By Deployment location

On the basis of deployment location, the product dispensing kiosk market can be fragmented into:

  • Airports
  • Malls
  • Railway stations
  • Retail stores
  • Commercial buildings
  • Others (Universities, Gas stations etc.)

The report offers a comprehensive evaluation of the market. It does so via in-depth qualitative insights, historical data, and verifiable projections about market size. The projections featured in the report have been derived using proven research methodologies and assumptions. By doing so, the research report serves as a repository of analysis and information for every facet of the market, including but not limited to: Regional markets, technology, types, and applications.

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The regional analysis covers:

  • North America (U.S. and Canada)
  • Latin America (Mexico, Brazil, Peru, Chile, and others)
  • Western Europe (Germany, U.K., France, Spain, Italy, Nordic countries, Belgium, Netherlands, and Luxembourg)
  • Eastern Europe (Poland and Russia)
  • Asia Pacific (China, India, Japan, ASEAN, Australia, and New Zealand)
  • Middle East and Africa (GCC, Southern Africa, and North Africa)

The report has been compiled through extensive primary research (through interviews, surveys, and observations of seasoned analysts) and secondary research (which entails reputable paid sources, trade journals, and industry body databases). The report also features a complete qualitative and quantitative assessment by analyzing data gathered from industry analysts and market participants across key points in the industry’s value chain.

A separate analysis of prevailing trends in the parent market, macro- and micro-economic indicators, and regulations and mandates is included under the purview of the study. By doing so, the report projects the attractiveness of each major segment over the forecast period.

Highlights of the report:

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  • Market segmentation up to the second or third level
  • Historical, current, and projected size of the market from the standpoint of both value and volume
  • Reporting and evaluation of recent industry developments
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This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

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The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
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  • Europe
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  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

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The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

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Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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