In the highly dynamic and geographically separated enterprise infrastructures of present times, ways of providing employees access to business resources from remote locations, while giving them a user experience equivalent in quality and accessibility that is achieved in a physical office, are finding prominence. Demand for enterprise mobility by end-users, with the provision of seamlessly moving from desktops to laptops to smartphones and different kinds of operating systems, has further highlighted the need for adopting effective ways of virtualization solutions.
These factors have had a significant positive impact on the growth of the global workspace as a service (WaaS) market in the past few years. As enterprises continue to expand their operations across the globe and promote policies such as bring-your-own-device (BYOD) and choose-your-own-device (CYOD), the need for effective WaaS solutions will continue to remain high. Transparency Market Research states that the global WaaS market will expand at a high 12.10% CAGR over the period between 2015 and 2022. The market, which had a valuation of US$7.4 bn in 2014, is expected to rise to US$18.3 bn by 2022 at this pace.
Education and Healthcare Sectors to Create Promising Growth Opportunities for WaaS Solutions
WaaS solutions are finding an increasing level of adoption across industries such as banking, financial services and insurance (BFSI), travel and hospitality, healthcare, IT and telecommunication, manufacturing, retail, education, and a number of government sectors. Of these, BFSI is presently the dominant end-use industry. The sector contributed US$2.25 bn to the overall revenues of the global WaaS market in 2014.
However, the education and healthcare sectors are expected to lead to the most promising growth opportunities for WaaS solutions and applications in the next few years. Over the period between 2015 and 2022, the WaaS market in the education and healthcare industries is expected to expand at CAGRs of 13.0% and 12.9%, respectively. The rising use of industry-specific virtualized applications in these industries will drive the demand for WaaS solutions.
North America to Retain Dominance but MEA to Offer Prime Opportunities for Future Growth
In terms of geography, North America is presently the most prominent region for the WaaS market. In 2014, North America emerged as the largest revenue contributor to the global market, holding a valuation of US$3.01 bn. The region is expected to exhibit excellent growth and retain its dominance over the next few years as well. Europe followed North America in terms of revenue contribution to the global market in the said year.
These regions are, however, expected to lose prominence to emerging economies across Asia Pacific and Middle East and Africa over the period between 2015 and 2022. The rising number of small- and medium-sized enterprises in these regions will be the key force triggering the increased adoption of WaaS solutions. According to a recent study undertaken by Parallels SMB Cloud Insights (U.S.) in 2014, the demand for WaaS services such as virtual desktop infrastructure (VDI) for small- and medium-sized businesses (with employee strength of 20-99 employees and 100-999 employees) was 19% and 33%, respectively, in 2014. By 2017, these numbers are expected to rise to 24% and 47%.
Acquisitions Emerge as a Popular Expansion Strategy
The global WaaS market features a moderately consolidated competitive landscape, with internationals and local players operating amid stiff competition. While most large companies in the market are focused on establishing their hold on an increasing number of verticals and regional markets, small- and medium-sized companies are focusing on the development of innovative and cost-effective solutions. Acquisitions of smaller firms by international companies has emerged as a common growth strategy.
Recently, in February 2015, VMware, Inc., which is one of the market’s most prominent vendors, took course of a strategic acquisition by securing Immidio B.V., a privately held company offering user environment management (UEM) solutions. The acquisition strengthened VMware’s profile management capabilities to customize virtual desktop delivery. Other prominent vendors in the market are Citrix Systems, Inc., Amazon Web Services, Inc., Econocom Group SA/NV, Colt Group S.A., Unisys Corporation, Independence IT Corporation, Getronics Global Services BV, Microsoft Corporation, and Dell, Inc.
Chapter 1 Preface
1.1 Report Description
1.2 Workspace as a Service (WaaS): Market Segmentation and Scope Definition
1.2.1 Workspace as a Service: Market Segments and Scope Definition
1.3 Research Methodology
1.3.1 Phase I: Secondary Research
1.3.2 Phase II: Primary Research
1.3.3 Phase III: Expert Panel Review
1.3.4 Data Models
Chapter 2 Executive Summary
2.1 Market Snapshot: Global Workspace as a Service (WaaS) Market (2014 and 2022)
2.2 Global Workspace as a Service (WaaS) Market, 2013 – 2022, Revenue (US$ Mn) and Y-o-Y Growth (%)
2.3 Global Workspace as a Service (WaaS) Market, by Type, 2014 (US$ Mn)
2.3.1 Global DaaS Market, by Type, 2014 (US$ Mn)
2.4 Global Workspace as a Service Market, by End-use Industry, 2014 (US$ Mn)
2.5 Global Workspace as a Service Market, by Geography, 2014 (US$ Mn)
Chapter 3 Global Workspace as a Service (WaaS) Market Overview
3.1 Introduction
3.2 Market Drivers
3.2.1 Ease of Deployment, Scalability and Quick Availability Leading to Higher Adoption in SMBs
3.2.1.1 VDI use by Small and Medium-sized Businesses
3.2.2 Increasing Enterprise Mobility and Bring Your Own Device (BYOD) Trends
3.2.3 Microsoft Corporation Terminates Support for Windows XP and Disaster Recovery
3.2.4 Impact Analysis of Drivers
3.3 Market Restraints
3.3.1 Network Bandwidth and Infrastructure Requirements
3.3.2 Cost and Complexity in Licensing
3.3.3 Impact Analysis of Restraints
3.4 Market Opportunities
3.4.1 Application as a Service in Transportation and Logistics Industry
3.5 Market Trends and Future Outlook
3.5.1 Stateless Virtual Desktops in Public Places
3.5.2 Increased Demand for Secured Desktop as a Service
3.6 Global Workspace as a Service (WaaS) Market Analysis, By Type, 2013 – 2022 (US$ Mn)
3.6.1 Overview
3.6.1.1 Global Workspace as a Service (WaaS) Market Revenue Comparison, by Type, 2014 and 2022 (US$ Mn)
3.6.2 Desktop as a Service (DaaS)
3.6.2.1 Global Desktop as a Service (DaaS) Market Revenue, 2013 – 2022 (US$ Mn)
3.6.2.2 Distributed Virtual Desktop
3.6.2.2.1 Global Distributed Virtual Desktop Market Revenue, 2013 – 2022 (US$ Mn)
3.6.2.3 Centralized Virtual Desktop
3.6.2.3.1 Global Centralized Virtual Desktop Market Revenue, 2013 – 2022 (US$ Mn)
3.6.3 Application as a Service (AaaS)
3.6.3.1 Global Application as a Service (AaaS) Market Revenue, 2013 – 2022 (US$ Mn)
3.6.4 System Integration Services
3.6.4.1 Global WaaS System Integration Services Market Revenue, 2013 – 2022 (US$ Mn)
3.6.5 Managed Services
3.6.5.1 Global WaaS Managed Services Market Revenue, 2013 – 2022 (US$ Mn)
3.6.6 Consulting Services
3.6.6.1 Global WaaS Consulting Services Market Revenue, 2013 – 2022 (US$ Mn)
3.7 Global Workspace as a Service (WaaS) Market Analysis by End-use Industry, 2013 – 2022 (US$ Mn)
3.7.1 Overview
3.7.1.1 Global Workspace as a Service (WaaS) Market Revenue Comparison by End-use Industry, 2014 and 2022 (US$ Mn)
3.7.2 Banking, Financial services and Insurance (BFSI)
3.7.2.1 Global Workspace as a Service (WaaS) Market Revenue in BFSI Sector, 2013 – 2022 (US$ Mn)
3.7.3 IT and Telecommunication
3.7.3.1 Global Workspace as a Service (WaaS) Market Revenue in IT and Telecommunication Sector, 2013 – 2022 (US$ Mn)
3.7.4 Retail
3.7.4.1 Global Workspace as a Service (WaaS) Market Revenue in Retail Sector, 2013 – 2022 (US$ Mn)
3.7.5 Healthcare
3.7.5.1 Global Workspace as a Service (WaaS) Market Revenue in Healthcare Sector, 2013 – 2022 (US$ Mn)s
3.7.6 Manufacturing
3.7.6.1 Global Workspace as a Service (WaaS) Market Revenue in Manufacturing Sector, 2013 – 2022 (US$ Mn)
3.7.7 Government
3.7.7.1 Global Workspace as a Service (WaaS) Market Revenue in Government Sector, 2013 – 2022 (US$ Mn)
3.7.8 Travel and Hospitality
3.7.8.1 Global Workspace as a Service (WaaS) Market Revenue in Travel and Hospitality Sector, 2013 – 2022 (US$ Mn)
3.7.9 Education
3.7.9.1 Global Workspace as a Service (WaaS) Market Revenue in Education Sector, 2013 – 2022 (US$ Mn)
3.7.10 Others
3.7.10.1 Global Workspace as a Service (WaaS) Market Revenue in Other Sectors, 2013 – 2022 (US$ Mn)
3.8 Competitive Landscape
3.8.1 Summary
3.8.2 WaaS Market Positioning, by Key Players, 2014
3.8.2.1 Factors Considered for Market Positioning:
3.8.2.1.1 Scalability
3.8.2.1.2 Device Compatibility
3.8.2.1.3 Cloud Enabled
3.8.2.1.4 Delivery Model
3.8.2.1.5 Cost Strategy
3.8.2.1.6 Portfolio Strategy
3.8.2.1.7 Future Integration Strategy
3.8.3 WaaS Market Share Analysis of VMware, Inc., Citrix Systems, Inc., and Amazon Web Services, Inc., 2014 (Value %)
Chapter 4 North America Workspace as a Service (WaaS) Market Analysis
4.1 Overview and Key Trends Analysis
4.1.1 North America Workspace as a Service (WaaS) Market Revenue, 2013 – 2022 (US$ Mn)
4.2 North America Workspace as a Service (WaaS) Market Analysis, By Type, 2013 – 2022
4.2.1 North America Workspace as a Service (WaaS) Market Revenue Comparison, by Type, 2014 and 2022 (US$ Mn)
4.2.2 North America Workspace as a Service (WaaS) Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
4.2.2.1 North America DaaS Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
4.3 North America Workspace as a Service Market Revenue, by End-use Industry, 2013 – 2022 (US$ Mn)
4.3.1 North America Workspace as a Service Market Revenue Comparison, by End-use Industry, 2014 and 2022 (US$ Mn)
4.3.2 North America Workspace as a Service Market Revenue, by End-use Industry, 2013 – 2022 (US$ Mn)
4.4 North America Workspace as a Service (WaaS) Market Revenue and Forecast, by Geography, 2013 – 2022 (US$ Mn)
Chapter 5 Europe Workspace as a Service (WaaS) Market Analysis
5.1 Overview and Key Trends Analysis
5.1.1 Europe Workspace as a Service (WaaS) Market Revenue, 2013 – 2022 (US$ Mn)
5.2 Europe Workspace as a Service (WaaS) Market Analysis, By Type, 2013 – 2022
5.2.1 Europe Workspace as a Service (WaaS) Market Revenue Comparison, by Type, 2014 and 2022 (US$ Mn)
5.2.2 Europe Workspace as a Service (WaaS) Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
5.2.2.1 Europe DaaS Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
5.3 Europe Workspace as a Service (WaaS) Market Revenue, By End-use Industry, 2013 – 2022 (US$ Mn)
5.3.1 Europe Workspace as a Service (WaaS) Market Revenue Comparison, by End-use Industry, 2014 and 2022 (US$ Mn)
5.3.2 Europe Workspace as a Service Market Revenue, by End-use Industry, 2013 – 2022 (US$ Mn)
5.4 Europe Workspace as a Service (WaaS) Market Revenue and Forecast, by Geography, 2013 – 2022 (US$ Mn)
Chapter 6 Asia Pacific Workspace as a Service (WaaS) Market Analysis
6.1 Overview and Key Trends Analysis
6.1.1 Asia Pacific Workspace as a Service (WaaS) Market Revenue, 2013 – 2022 (US$ Mn)
6.2 Asia Pacific Workspace as a Service (WaaS) Market Analysis, By Type, 2013 – 2022
6.2.1 Asia Pacific Workspace as a Service (WaaS) Market Revenue Comparison, by Type, 2014 and 2022 (US$ Mn)
6.2.2 Asia Pacific Workspace as a Service (WaaS) Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
6.2.2.1 APAC DaaS Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
6.3 Asia Pacific Workspace as a Service (WaaS) Market Revenue, By End-use Industry, 2013 – 2022 (US$ Mn)
6.3.1 Asia Pacific Workspace as a Service (WaaS) Market Revenue Comparison, by End-use Industry, 2014 and 2022 (US$ Mn)
6.3.2 Asia Pacific Workspace as a Service Market Revenue, by End-use Industry, 2013 – 2022 (US$ Mn)
6.4 Asia Pacific Workspace as a Service (WaaS) Market Revenue and Forecast, by Geography, 2013 – 2022 (US$ Mn)
Chapter 7 MEA Workspace as a Service (WaaS) Market Analysis
7.1 Overview and Key Trends Analysis
7.1.1 MEA Workspace as a Service (WaaS) Market Revenue, 2013 – 2022 (US$ Mn)
7.2 MEA Workspace as a Service (WaaS) Market Analysis, By Type, 2013 – 2022
7.2.1 MEA Workspace as a Service (WaaS) Market Revenue Comparison, by Type, 2014 and 2022 (US$ Mn)
7.2.2 MEA Workspace as a Service (WaaS) Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
7.2.2.1 MEA DaaS Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
7.3 MEA Workspace as a Service (WaaS) Market Revenue, By End-use Industry, 2013 – 2022 (US$ Mn)
7.3.1 MEA Workspace as a Service (WaaS) Market Revenue Comparison, by End-use Industry, 2014 and 2022 (US$ Mn)
7.3.2 MEA Workspace as a Service Market Revenue, by End-use Industry, 2013 – 2022 (US$ Mn)
7.4 MEA Workspace as a Service (WaaS) Market Revenue and Forecast, by Geography, 2013 – 2022 (US$ Mn)
Chapter 8 Latin America Workspace as a Service (WaaS) Market Analysis
8.1 Overview and Key Trends Analysis
8.1.1 Latin America Workspace as a Service (WaaS) Market Revenue, 2013 – 2022 (US$ Mn)
8.2 Latin America Workspace as a Service (WaaS) Market Analysis, By Type, 2013 – 2022
8.2.1 Latin America Workspace as a Service (WaaS) Market Revenue Comparison, by Type, 2014 and 2022 (US$ Mn)
8.2.2 Latin America Workspace as a Service (WaaS) Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
8.2.2.1 Latin America DaaS Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
8.3 Latin America Workspace as a Service (WaaS) Market Analysis, By End-use Industry, 2013 – 2022 (US$ Mn)
8.3.1 Latin America Workspace as a Service (WaaS) Market Revenue Comparison, by End-use Industry, 2014 and 2022 (US$ Mn)
8.3.2 Latin America Workspace as a Service Market Revenue, by End-use Industry, 2013 – 2022 (US$ Mn)
8.4 Latin America Workspace as a Service (WaaS) Market Revenue and Forecast, by Geography, 2013 – 2022 (US$ Mn)
Chapter 9 Company Profiles
9.1 Amazon Web Services Inc.
9.2 Citrix Systems Inc.
9.3 VMware Inc.
9.4 Microsoft Corporation
9.5 IndependenceIT Corporation
9.6 Getronics Global Services BV
9.7 Dell Inc.
9.8 Unisys Corporation
9.9 Colt Group SA
9.10 Econocom Group SA/NV
List of Tables
TABLE 1 Workspace as a Service: Market Segments and Scope Definition
TABLE 2 Market Snapshot: Global Workspace as a Service (WaaS) Market (2014 and 2022)
TABLE 3 Impact Analysis of Drivers
TABLE 4 Impact Analysis of Restraints
TABLE 5 North America Workspace as a Service (WaaS) Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
TABLE 6 North America DaaS Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
TABLE 7 North America Workspace as a Service Market Revenue, by End-use Industry, 2013 – 2022 (US$ Mn)
TABLE 8 North America Workspace as a Service (WaaS) Market Revenue and Forecast, by Geography, 2013 – 2022 (US$ Mn)
TABLE 9 Europe Workspace as a Service (WaaS) Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
TABLE 10 Europe DaaS Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
TABLE 11 Europe Workspace as a Service Market Revenue, by End-use Industry, 2013 – 2022 (US$ Mn)
TABLE 12 Europe Workspace as a Service (WaaS) Market Revenue and Forecast, by Geography, 2013 – 2022 (US$ Mn)
TABLE 13 Asia Pacific Workspace as a Service (WaaS) Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
TABLE 14 APAC DaaS Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
TABLE 15 APAC Workspace as a Service Market Revenue, by End-use Industry, 2013 – 2022 (US$ Mn)
TABLE 16 Asia Pacific Workspace as a Service (WaaS) Market Revenue and Forecast, by Geography, 2013 – 2022 (US$ Mn)
TABLE 17 MEA Workspace as a Service (WaaS) Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
TABLE 18 MEA DaaS Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
TABLE 19 MEA Workspace as a Service Market Revenue, by End-use Industry, 2013 – 2022 (US$ Mn)
TABLE 20 MEA Workspace as a Service (WaaS) Market Revenue and Forecast, by Geography, 2013 – 2022 (US$ Mn)
TABLE 21 Latin America Workspace as a Service (WaaS) Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
TABLE 22 Latin America DaaS Market Revenue and Forecast, by Type, 2013 – 2022 (US$ Mn)
TABLE 23 Latin America Workspace as a Service Market Revenue, by End-use Industry, 2013 – 2022 (US$ Mn)
TABLE 24 Latin America Workspace as a Service (WaaS) Market Revenue and Forecast, by Geography, 2013 – 2022 (US$ Mn)
List of Figures
FIG. 1 Market Segmentation: Global Workspace as a Service (WaaS) Market
FIG. 2 Workspace as a Service Market: Research Methodology
FIG. 3 Global Workspace as a Service Market, 2013 – 2022, Revenue (US$ Mn) and Y-o-Y Growth (%)
FIG. 4 Global Workspace as a Service Market, by Type, 2014 (US$ Mn)
FIG. 5 Global DaaS Market, by Type, 2014 (US$ Mn)
FIG. 6 Global Workspace as a Service Market, by End-use Industry, 2014 (US$ Mn)
FIG. 7 Global Workspace as a Service Market, by Geography, 2014 (US$ Mn)
FIG. 8 VDI use by Small and Medium-sized Businesses
FIG. 9 Global Workspace as a Service (WaaS) Market Revenue Comparison, by Type, 2014 and 2022 (US$ Mn)
FIG. 10 Global Desktop as a Service (WaaS) Market Revenue, 2013 – 2022 (US$ Mn)
FIG. 11 Global Distributed Virtual Desktop Market Revenue, 2013 – 2022 (US$ Mn)
FIG. 12 Global Centralized Virtual Desktop Market Revenue, 2013 – 2022 (US$ Mn)
FIG. 13 Global Application as a Service (AaaS) Market Revenue, 2013 – 2022 (US$ Mn)
FIG. 14 Global WaaS System Integration Services Market Revenue , 2013 – 2022 (US$ Mn)
FIG. 15 Global WaaS Managed Services Market Revenue, 2013 – 2022 (US$ Mn)
FIG. 16 Global WaaS Consulting Services Market Revenue, 2013 – 2022 (US$ Mn)
FIG. 17 Global Workspace as a Service (WaaS) Market Revenue Comparison by End-use Industry, 2014 and 2022 (US$ Mn)
FIG. 18 Global Workspace as a Service (WaaS) Market Revenue in BFSI Sector, 2013 – 2022 (US$ Mn)
FIG. 19 Global Workspace as a Service (WaaS) Market Revenue in IT and Telecommunication Sector, 2013 – 2022 (US$ Mn)
FIG. 20 Global Workspace as a Service (WaaS) Market Revenue in Retail Sector, 2013 – 2022 (US$ Mn)
FIG. 21 Global Workspace as a Service (WaaS) Market Revenue in Healthcare Sector, 2013 – 2022 (US$ Mn)
FIG. 22 Global Workspace as a Service (WaaS) Market Revenue in Manufacturing Sector, 2013 – 2022 (US$ Mn)
FIG. 23 Global Workspace as a Service (WaaS) Market Revenue in Government Sector, 2013 – 2022 (US$ Mn)
FIG. 24 Global Workspace as a Service (WaaS) Market Revenue in Travel and Hospitality Sector, 2013 – 2022 (US$ Mn)
FIG. 25 Global Workspace as a Service (WaaS) Market Revenue in Education Sector, 2013 – 2022 (US$ Mn)
FIG. 26 Global Workspace as a Service (WaaS) Market Revenue in Other Sectors, 2013 – 2022 (US$ Mn)
FIG. 27 WaaS Market Positioning, by Key Players, 2014
FIG. 28 WaaS Market Share Analysis of VMware, Inc., Citrix Systems, Inc., and Amazon Web Services, Inc., 2014 (Value %)
FIG. 29 North America Workspace as a Service (WaaS) Market Revenue, 2013 – 2022 (US$ Mn)
FIG. 30 North America Workspace as a Service (WaaS) Market Revenue Comparison, by Type, 2014 and 2022 (US$ Mn)
FIG. 31 North America Workspace as a Service Market Revenue Comparison, by End-use Industry, 2014 and 2022 (US$ Mn)
FIG. 32 Europe Workspace as a Service (WaaS) Market Revenue, 2013 – 2022 (US$ Mn)
FIG. 33 Europe Workspace as a Service (WaaS) Market Revenue Comparison, by Type, 2014 and 2022 (US$ Mn)
FIG. 34 Europe Workspace as a Service (WaaS) Market Revenue Comparison, by End-use Industry, 2014 and 2022 (US$ Mn)
FIG. 35 Asia Pacific Workspace as a Service (WaaS) Market Revenue, 2013 – 2022 (US$ Mn)
FIG. 36 Asia Pacific Workspace as a Service (WaaS) Market Revenue Comparison, by Type, 2014 and 2022 (US$ Mn)
FIG. 37 Asia Pacific Workspace as a Service (WaaS) Market Revenue Comparison, by End-use Industry, 2014 and 2022 (US$ Mn)
FIG. 38 MEA Workspace as a Service (WaaS) Market Revenue, 2013 – 2022 (US$ Mn)
FIG. 39 MEA Workspace as a Service (WaaS) Market Revenue Comparison, by Type, 2014 and 2022 (US$ Mn)
FIG. 40 MEA Workspace as a Service (WaaS) Market Revenue Comparison, by End-use Industry, 2014 and 2022 (US$ Mn)
FIG. 41 Latin America Workspace as a Service (WaaS) Market Revenue, 2013 – 2022 (US$ Mn)
FIG. 42 Latin America Workspace as a Service (WaaS) Market Revenue Comparison, by Type, 2014 and 2022 (US$ Mn)
FIG. 43 Latin America Workspace as a Service (WaaS) Market Revenue Comparison, by End-use Industry, 2014 and 2022 (US$ Mn)
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