Virtual PBX Market - Snapshot
The global Virtual PBX market is projected to be driven by the fact that it helps in the reduction of total cost of ownership. A hosted PBX system helps reduce the total cost of ownership by minimizing capital expenditure as the system requires only the yearly phone fee unlike an on-premise PBX solution which requires PBX server, annual maintenance, and in-house IT staff. There are numerous additional benefits apart from the quantifiable benefits of a hosted PBX solution that are hard to quantify, such as freeing up staff time who would have been managing on-premise PBX, increased employee productivity, and improved customer satisfaction. Also, by paying monthly subscription charges, companies could convert their capital expenditure into operational expenditure. Cost savings through reduced phone and fax charges, eliminating PBX hardware requirements, and reduced administration costs is driving the Virtual PBX market.
However, incompatible hardware and equipment is one of the main reasons for interruptions in the Virtual PBX service. Many old routers cannot support Virtual PBX systems and data transfer. Other network hardware such as switches could also run into compatibility issues with Virtual PBX protocols. Any obsolete network that still utilizes old and improper hardware could be a major and continuing issue and these act as restraints of the market. The global Virtual PBX market is anticipated to reach US$ 14,368.4 Mn by 2026 at a CAGR of 15.3% during the forecast period from 2018 to 2026.
Companies spend on Virtual PBX to increase efficiency, optimization, and speed and timing of logistic services, thereby increasing customer satisfaction and revenue. Amidst a range of rapid technological evolutions and in an increasingly digital environment where digital transformations are affecting the industry, most senior management members of various companies appreciate cloud based solutions (to engage with customers, and optimize production and operations) as major areas of investment.
A cloud-based PBX system offers cost advantage as the main cost factor of a cloud-based system is its service charge, while eliminating the cost of upgrading hardware and software, phone lines, and reassigning staff to other tasks in the business. Virtual PBX helps lighten the cost burden. Administration and operations count for major cost savings for a cloud-based PBX over an on-premise PBX. It reduces network complexity, allowing cloud service providers to host several virtual networks and also reduces the implementation and activation time. Due to the rising adoption of telco cloud, small and medium sized businesses are deploying more and more Virtual PBX, which creates ample opportunities for service providers to capture more market share.
Several strategies and approaches have been established to increase the efficiency of companies over the years. Cloud based solution is considered to be one of the most promising factors in these strategies. Startups as well as leading players in the market are prepared to collaborate with each other and complement their offerings. Collaboration of offerings encourages collaborative working, allowing key players to retain their dominance. The deal becomes a win-win for the two companies as the new player gets easy access to the market which might not be welcoming and the market leaders increase their efficiency and develop new business models, such as shared networks.
Growth in mobile telecommunication technology has enabled people to remain connected to the Internet from anywhere in the world. This has created the need to develop specialized solutions for mobile operating systems such as Android and iOS. Companies in the Virtual PBX market are also working on maximizing the bandwidth speed. The VoIP system makes use of a variety of codecs to decompose and compress voice data, which is further allowed to travel over the internet. Hence, growth in mobile telecommunication technology is also boosting the Virtual PBX market growth.
The global Virtual PBX market has been segmented based on enterprise size and region. In terms of enterprise size, the market has been classified into small & micro enterprises, medium enterprises, and large enterprises. Growing adoption of hosted PBX across enterprises is expected to fuel the decrease in the price of PBX hardware and license/ subscriptions across all the regions in the coming years.
In terms of region, Americas is projected to lead the global Virtual PBX market with most of the contribution from the U.S., during the forecast period. Virtual PBX requires active and flexible IT support, which is provided by the majority of companies in the region, leveraging the IT infrastructure of the region. Americas dominates the global Virtual PBX market primarily due to increase in adoption of cloud solutions. The market in Asia Pacific is anticipated to expand at a rapid pace due to rising use of internet and cloud solutions. Furthermore, the market in Europe, MEA, and South America are expected to witness strong growth during the forecast period.
The research study of the global Virtual PBX market includes profiles of leading companies operating in this market. Key players profiled in the report include 3CX Ltd., Alpha Telecom Services Inc., Mitel Networks Corporation, RingCentral, Inc., BroadSoft, Inc., BCE Inc., TELUS, TeraGo Networks Inc., 8x8, Inc., Digitcom, AllStream, Inc., Voysis IP Solutions Inc., AstraQom, Introtel, Birch Communications, Inc., and Nextiva, Inc.
The global Virtual PBX market is segmented as below:
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by Enterprise Size |
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by Region |
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1. Preface
1.1. Market Scope
1.2. Market Segmentation
1.3. Key Research Objectives
1.4. Research Highlights
2. Assumptions and Research Methodology
2.1. Market Taxonomy - Segment Definitions
2.2. Research Methodology
2.2.1. List of Primary and Secondary Sources
2.3. Key Assumptions for Data Modeling
3. Executive Summary : Global Virtual PBX Market
4. Market Overview
4.1. Market Dynamics (Growth Influencers)
4.1.1. Drivers
4.1.2. Restraints
4.1.3. Opportunities
4.1.4. Impact Analysis of Drivers & Restraints
4.2. Americas & Europe Virtual PBX Market Analysis and Forecast, 2016 - 2026
4.2.1. Market Revenue Analysis (US$ Mn and Subscribers)
4.2.1.1. Historic growth trends, 2012-2017
4.2.1.2. Forecast trends, 2018-2026
4.3. Analysis of IP-telephony and Virtual PBX Penetration
4.3.1. By Country
4.3.2. By Enterprise Size*
4.4. Average Revenue Per User (ARPU), by Country
4.4.1. By Country
4.4.2. By Enterprise Size*
4.5. Analysis of Average Cost of setup/ Total Average Cost of Ownership of Virtual PBX
4.6. Competitive Scenario and Trends
4.6.1. Virtual PBX Market Concentration Rate
4.6.1.1. List of New Entrants
4.6.2. Top 10 Virtual PBX Vendors Benchmarking Analysis
4.6.3. Key Developments/ Investments, by Company
5. Global Virtual PBX Market (US$ Mn and Subscribers) Analysis and Forecast, by Enterprise Size
5.1. Overview and Definition
5.2. Key Segment Analysis
5.3. Virtual PBX Market (US$ Mn and Subscribers) Analysis and Forecast, by Enterprise Size, 2018-2026
5.3.1. Small & Micro Enterprises
5.3.2. Medium Enterprises
5.3.3. Large Enterprises
6. Global Virtual PBX Market (US$ Mn and Subscribers) Analysis and Forecast, By Region
6.1. Overview and Definition
6.2. Key Findings
6.3. Virtual PBX Market (US$ Mn and Subscribers) Analysis and Forecast, By Region, 2016 -2026
6.3.1. North America
6.3.2. Europe
6.3.3. Asia Pacific
6.3.4. Middle East & Africa
6.3.5. South America
7. North America Virtual PBX Market Analysis and Forecast
7.1. Key Findings
7.2. Virtual PBX Market (US$ Mn and Subscribers) Analysis and Forecast, by Enterprise Size, 2018-2026
7.2.1. Small & Micro Enterprises
7.2.2. Medium Enterprises
7.2.3. Large Enterprises
7.3. Virtual PBX Market Size (US$ Mn) Forecast, By Country, 2018 - 2026
7.3.1. U.S.
7.3.2. Canada
7.3.3. Rest of North America
7.4. Market Attractiveness Analysis
7.4.1. By Enterprise Size
7.4.2. By Country
8. Europe Virtual PBX Market Analysis and Forecast
8.1. Key Findings
8.2. Virtual PBX Market (US$ Mn and Subscribers) Analysis and Forecast, by Enterprise Size, 2018-2026
8.2.1. Small & Micro Enterprises
8.2.2. Medium Enterprises
8.2.3. Large Enterprises
8.3. Virtual PBX Market Size (US$ Mn) Forecast, By Country, 2018 - 2026
8.3.1. Germany
8.3.2. U.K.
8.3.3. France
8.3.4. Rest of Europe
8.4. Market Attractiveness Analysis
8.4.1. By Enterprise Size
8.4.2. By Country
9. Asia Pacific Virtual PBX Market Analysis and Forecast
9.1. Key Findings
9.2. Virtual PBX Market (US$ Mn and Subscribers) Analysis and Forecast, by Enterprise Size, 2018-2026
9.2.1. Small & Micro Enterprises
9.2.2. Medium Enterprises
9.2.3. Large Enterprises
9.3. Virtual PBX Market Size (US$ Mn) Forecast, By Country, 2018 - 2026
9.3.1. China
9.3.2. Japan
9.3.3. India
9.3.4. Australia
9.3.5. Rest of Asia Pacific
9.4. Market Attractiveness Analysis
9.4.1. By Enterprise Size
9.4.2. By Country
10. Middle East & Africa (MEA) Virtual PBX Market Analysis and Forecast
10.1. Key Findings
10.2. Virtual PBX Market (US$ Mn and Subscribers) Analysis and Forecast, by Enterprise Size, 2018-2026
10.2.1. Small & Micro Enterprises
10.2.2. Medium Enterprises
10.2.3. Large Enterprises
10.3. Virtual PBX Market Size (US$ Mn) Forecast, By Country, 2018 - 2026
10.3.1. GCC
10.3.2. South Africa
10.3.3. Rest of MEA
10.4. Market Attractiveness Analysis
10.4.1. By Enterprise Size
10.4.2. By Country
11. South America Virtual PBX Market Analysis and Forecast
11.1. Key Findings
11.2. Virtual PBX Market (US$ Mn and Subscribers) Analysis and Forecast, by Enterprise Size, 2018-2026
11.2.1. Small & Micro Enterprises
11.2.2. Medium Enterprises
11.2.3. Large Enterprises
11.3. Virtual PBX Market Size (US$ Mn) Forecast, By Country, 2018 - 2026
11.3.1. Brazil
11.3.2. Rest of South America
11.4. Market Attractiveness Analysis
11.4.1. By Enterprise Size
11.4.2. By Country
12. Competition Landscape
12.1. Market Player – Competition Matrix
12.2. Market Revenue Share Assessment (%), by Company(2017)
12.2.1. By Enterprise Size
12.2.2. By End-use
12.3. Regional Presence (Intensity Map)
13. Company Profiles
13.1. 8x8, Inc.
13.1.1. Company Overview
13.1.2. Geographic Presence
13.1.3. Revenue
13.1.4. Strategy
13.2. Mitel Networks Corporation
13.2.1. Company Overview
13.2.2. Geographic Presence
13.2.3. Revenue
13.2.4. Strategy
13.3. BCE, Inc.
13.3.1. Company Overview
13.3.2. Geographic Presence
13.3.3. Revenue
13.3.4. Strategy
13.4. 3CX Ltd.
13.4.1. Company Overview
13.4.2. Geographic Presence
13.4.3. Revenue
13.4.4. Strategy
13.5. BroadSoft, Inc.
13.5.1. Company Overview
13.5.2. Geographic Presence
13.5.3. Revenue
13.5.4. Strategy
13.6. RingCentral, Inc.
13.6.1. Company Overview
13.6.2. Geographic Presence
13.6.3. Revenue
13.6.4. Strategy
13.7. TELUS Corporation
13.7.1. Company Overview
13.7.2. Geographic Presence
13.7.3. Revenue
13.7.4. Strategy
13.8. TeraGo Networks, Inc.
13.8.1. Company Overview
13.8.2. Geographic Presence
13.8.3. Revenue
13.8.4. Strategy
13.9. AllStream, Inc.
13.9.1. Company Overview
13.9.2. Geographic Presence
13.9.3. Revenue
13.9.4. Strategy
13.10. AstraQom International
13.10.1. Company Overview
13.10.2. Geographic Presence
13.10.3. Revenue
13.10.4. Strategy
13.11. Birch Communications, Inc.
13.11.1. Company Overview
13.11.2. Geographic Presence
13.11.3. Revenue
13.11.4. Strategy
13.12. Vonage
13.12.1. Company Overview
13.12.2. Geographic Presence
13.12.3. Revenue
13.12.4. Strategy
13.13. Digitcom Canada, Inc.
13.13.1. Company Overview
13.13.2. Geographic Presence
13.13.3. Revenue
13.13.4. Strategy
13.14. Nextiva, Inc.
13.14.1. Company Overview
13.14.2. Geographic Presence
13.14.3. Revenue
13.14.4. Strategy
13.15. Introtel
13.15.1. Company Overview
13.15.2. Geographic Presence
13.15.3. Revenue
13.15.4. Strategy
13.16. Voysis IP Solution, Inc.
13.16.1. Company Overview
13.16.2. Geographic Presence
13.16.3. Revenue
13.16.4. Strategy
14. Key Takeaways
List of Tables
Table 1: Key Developments/ Acquisitions and Merger transactions in Virtual PBX Market
Table 2: Global Vendor Analysis, by Enterprise Size
Table 3: Global Vendor Analysis, by Region
Table 4: Global Virtual PBX Market Size Forecast, by Enterprise Size, 2016–2026 (US$ Mn)
Table 5: Global Virtual PBX Market Subscribers Forecast, by Enterprise Size, 2016–2026 (Mn)
Table 6: Global Virtual PBX Market Value Forecast, by Region (US$ Mn)
Table 7: Global Virtual PBX Market Subscribers Forecast, by Region (US$ Mn)
Table 8: Global Virtual PBX Market Value Share Analysis of Small & Micro Enterprises, by Region 2018 and 2026
Table 9: Global Virtual PBX Market Value Share Analysis of Medium Enterprises, by Region 2018 and 2026
Table 10: Global Virtual PBX Market Value Share Analysis of Large Enterprises, by Region 2018 and 2026
Table 11: North America Virtual PBX Market Size Forecast, by Enterprise Size, 2016–2026 (US$ Mn)
Table 12: North America Virtual PBX Market Subscribers Forecast, by Enterprise Size, 2016–2026 (Mn)
Table 13: North America Virtual PBX Market Value Forecast, by Country (US$ Mn)
Table 14: North America Virtual PBX Market Subscribers Forecast, by Country (Mn)
Table 15: U.S. Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 16: Canada Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 17: Rest of Americas Virtual PBX Market Value Share Analysis, by Enterprise Size, 2018 and 2026
Table 18: Europe Virtual PBX Market Size Forecast, by Enterprise Size, 2016–2026 (US$ Mn)
Table 19: Europe Virtual PBX Market Subscribers Forecast, by Enterprise Size, 2016–2026 (Mn)
Table 20: Europe Virtual PBX Market Value Forecast, by Country (US$ Mn)
Table 21: Europe Virtual PBX Market Subscribers Forecast, by Country (Mn)
Table 22: Germany Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 23: U.K. Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 24: France Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 25: Rest of Europe Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 26: Asia Pacific Virtual PBX Market Size Forecast, by Enterprise Size, 2016–2026 (US$ Mn)
Table 27: Asia Pacific Virtual PBX Market Subscribers Forecast, by Enterprise Size, 2016–2026 (Mn)
Table 28: Asia Pacific Virtual PBX Market Value Forecast, by Country (US$ Mn)
Table 29: Asia Pacific Virtual PBX Market Subscribers Forecast, by Country (Mn)
Table 30: China Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 31: Japan Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 32: India Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 33: Australia Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 34: Rest of Asia Pacific Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 35: MEA Virtual PBX Market Size Forecast, by Enterprise Size, 2016–2026 (US$ Mn)
Table 36: MEA Virtual PBX Market Subscribers Forecast, by Enterprise Size, 2016–2026 (Mn)
Table 37: MEA Virtual PBX Market Value Forecast, by Country (US$ Mn)
Table 38: MEA Virtual PBX Market Subscribers Forecast, by Country (Mn)
Table 39: GCC Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 40: South Africa Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 41: Rest of Middle East & Africa Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 42: South America Virtual PBX Market Size Forecast, by Enterprise Size, 2016–2026 (US$ Mn)
Table 43: South America Virtual PBX Market Subscribers Forecast, by Enterprise Size, 2016–2026 (Mn)
Table 44: South America Virtual PBX Market Value Forecast, by Country (US$ Mn)
Table 45: South America Virtual PBX Market Subscribers Forecast, by Country (Mn)
Table 46: Brazil Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
Table 47: Rest of South America Virtual PBX Market Value Share Analysis, Enterprise Size, 2018 and 2026
List of Figures
Figure 1: Global Historic Growth Trends, 2012-2017 (US$ Mn)
Figure 2: Global Forecast Trends, 2018-2026 (US$ Mn)
Figure 3: Global Market Revenue Projections, 2012 - 2026 (US$ Mn)
Figure 4: Global Market Opportunity Analysis (By Revenue) 2016 - 2026
Figure 5: Global Market Subscribers Projections, 2012 - 2026 (US$ Mn)
Figure 6: Global Market Opportunity Analysis (By Subscribers) 2016 - 2026
Figure 7: Global Virtual PBX Market Value Share Analysis, by Enterprise Size, 2018 and 2026
Figure 8: Global Virtual PBX Market Value Share Analysis, by Region 2018 and 2026
Figure 9: Global Virtual PBX Market Attractiveness Analysis, by Enterprise Size
Figure 10: Global Virtual PBX Market Attractiveness Analysis, by Region
Figure 11: Global Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 12: North America Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 13: North America Virtual PBX Market Value Share Analysis, by Enterprise Size, 2018 and 2026
Figure 14: North America Virtual PBX Market Value Share Analysis, by Country, 2018 and 2026
Figure 15: North America Virtual PBX Market Attractiveness Analysis, by Enterprise Size
Figure 16: North America Virtual PBX Market Attractiveness Analysis, by Country
Figure 17: U.S. Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 18: Canada Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 19: Rest of Americas Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 20: Europe Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 21: Europe Virtual PBX Market Value Share Analysis, by Enterprise Size, 2018 and 2026
Figure 22: Europe Virtual PBX Market Value Share Analysis, by Country, 2018 and 2026
Figure 23: Europe Virtual PBX Market Attractiveness Analysis, by Enterprise Size
Figure 24: Europe Virtual PBX Market Attractiveness Analysis, by Country
Figure 25: Germany Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 26: U.K. Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 27: France Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 28: Rest of Europe Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 29: Asia Pacific Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 30: Asia Pacific Virtual PBX Market Value Share Analysis, by Enterprise Size, 2018 and 2026
Figure 31: Asia Pacific Virtual PBX Market Value Share Analysis, by Country, 2018 and 2026
Figure 32: Asia Pacific Virtual PBX Market Attractiveness Analysis, by Enterprise Size
Figure 33: Asia Pacific Virtual PBX Market Attractiveness Analysis, by Country
Figure 34: China Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 35: Japan Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 36: India Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 37: Australia Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 38: Rest of Asia Pacific Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 39: MEA Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 40: MEA Virtual PBX Market Value Share Analysis, by Enterprise Size, 2018 and 2026
Figure 41: MEA Virtual PBX Market Value Share Analysis, by Country, 2018 and 2026
Figure 42: MEA Virtual PBX Market Attractiveness Analysis, by Enterprise Size
Figure 43: MEA Virtual PBX Market Attractiveness Analysis, by Country
Figure 44: GCC Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 45: South Africa Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 46: Rest of Middle East & Africa Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 47: South America Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 48: South America Virtual PBX Market Value Share Analysis, by Enterprise Size, 2018 and 2026
Figure 49: South America Virtual PBX Market Value Share Analysis, by Country, 2018 and 2026
Figure 50: South America Virtual PBX Market Attractiveness Analysis, by Enterprise Size
Figure 51: South America Virtual PBX Market Attractiveness Analysis, by Country
Figure 52: Brazil Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
Figure 53: Rest of South America Virtual PBX Market Revenue and Y-O-Y Growth Projection, 2016 – 2026
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Virtual PBX Market
*86 figures and 60 tables includes