A latest report by Transparency Market Research on global customer communication management market states that progressive adoption of customer communication management systems in it and telecom industries drive growth of the market. The strategy allowbusinesses to derive customer interactions to enhance sales, and thisis the major reason augmenting the market’s growth.These systems are defined as advanced versions of enterprise content management systems. They are developed to enhance the customers' convergence from output management technologies and documents composition and generation. Moreover, these opportunities are also expected to drive the growth of the global customer communication management market with 10.9% CAGR.
This software uses wide spectrum of communication channels like smartphone, web-pages, SMS, print, and customer self-service to automate and simplify business procedures that are associated with documentations to boost the performance efficiency of the business.
Software Suites to Anticipated Account For 46.9% Share
Looking at the various options currently available, the market is segmented into managed services, software suites, and platforms that are to be integrated. In the projected timeframe, software suites segment is expected to dominate the market. The suite comprises various platforms and functional attributes that lower the time consumption of stakeholders, thus enhancing their productivity. As a result, corporates are implementing these suites into their businesses driving growth in the customer communication management market.
The segment is anticipated account for 46.9% share of the total market in coming years. With the growing number of enterprises across the globe, the incorporation of customer communication management software suites has grown exponentially. The number of growing businesses is expected to propel growth of the software suites segment in the global customer communication management market.
Progressive Demand for Multifarious Communication Channels Drives the Growth
Communication with the customer has become an integral part of a business. This aspect is dynamically driven by ground-breaking communication channels. The innovations in communication industries in last few years and growing knowledge about the benefits have lured organizations to implement them in their business processes.
The organizations are keenly towards application of multifarious communication channels to mark their presence in the market. The technology has empowered the businesses to connect with customers at any point in time. As a result, the application of these technologies is expected to accelerate the growth of global customer communication management market.
North America Emerge as Dominant Region
Over the years, U.S. has remained early adopters of latest technologies. Following the trend the country has maximum number of corporates using customized customer communication management systems rendering the dominance of North America in customer communication management market. Moreover, current players in the U.S. market enjoy a strong presence and do not provide much scope for the new players.
In order to withstand the competition of the market, leading players of the customer communication management market offer variety of customized solutions. They are achieving notable position in the market by developing solutions as per the requirement of their clients.
Market to Reach to Value of US$ 1.06 bn
Based on the demands by various clients, the players are offering solutions to enhance their productivity resulting in greater revenue generation. Depending on such opportunities, the global customer communication management market is expected to generate US$ 1.06 bn in terms of revenue during the forecast period.
The study presented here is based on a report by Transparency Market Research (TMR), titled, “Customer Communication Management (CCM) Market (Solution - Software Suite, Managed CCM Services, Consulting, Integration, and Maintenance; Enterprise Size - Large Enterprises and Small and Medium Enterprises (SMEs); Deployment - Cloud and On-premise; End-use Industry - Healthcare, BFSI, IT & Telecom, E-commerce and Retail, Hospitality & Travel, Government & Utilities, Education, Entertainment, and Media) - U.S. Industry Analysis, Size, Share, Growth, Trends and Forecast 2015 – 2025.”
The global customer communication management market is segmented in the basis of:
- Software Suite
- Managed CCM Services
- Other Services
- Enterprise Size
- Large Enterprises
- Small and Medium Enterprises (SMEs)
- End-use Industry
- IT and Telecom
- E-commerce and Retail
- Hospitality and Travel
- Government and Utilities
- North America
- Rest of Europe
- Asia Pacific
- Australia & New Zealand
- Rest of Asia Pacific
- Latin America
- Rest of Latin America
- Middle East & Africa
- GCC Countries
- South Africa
- Rest of Middle East & Africa
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