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Increasing Demand for Converged Billing to Aid Implementation of OSS/BSS, says TMR

According to Transparency Market Research, the global OSS/BSS market is dominated by Ericsson, Accenture, and Amdocs, who collectively accounted for 27.9% of the market in 2012. Beyond these three, however, the next seven companies collectively accounted for around 22% of the market, and the degree of fragmentation is even higher beyond the top ten key players. Overall, the global OSS/BSS market is moderately fragmented and includes several small-scale producers. 

Some of the other leading companies in the OSS/BSS market are IBM Corporation, Oracle Corporation, Infosys Ltd., CSG International, Tata Consultancy Services, Redknee Solutions Inc., HP, Nokia Siemens Networks, Alcatel-Lucent, Huawei Technologies, and Capgemini S.A.

Growth of Telecommunications Industry, Smartphones Market Beneficial for OSS/BSS Market 

The prime driver for the global OSS/BSS industry is the increasing demand for convergent billing/charging. Thanks to the diversification of the global telecommunications industry, communication service providers have begun to offer voice, data, multimedia, mobile commerce, and several other types of telecommunications services. The convenience of getting all the services from the same provider has driven the demand for convergent billing, as it is easier to monitor for both the consumer and the service provider.

Operations and business support systems allow telecom providers to come up with algorithms to try to cater to the needs of each consumer, based on their purchasing patterns. OSS/BSS also help providers prepare accurate statistics about their own revenue earnings, and provide improved customer care due to the easy availability of the integrated transaction data.

The diversification of the telecom industry and the consequent need for convergent billing arise from the rapid growth of the telecommunications industry in recent years. Increasing disposable incomes, easy availability of a plethora of telecom devices due to the proliferation of online as well as brick-and-mortar distribution outlets, and the innovation of low-cost and feature-packed smartphones have given the telecom industry a tremendous boost over the last decade. The Asia Pacific telecom industry, in particular, is showing no signs of slowing down, with the rampant urbanization in countries such as China and India illustrating the magnitude of the opportunity for OSS/BSS industry players in the coming years.

Integration Issues with Legacy Systems could be Eradicated by Introduction of TM Forum Frameworx 

The key restraint holding back the demand for OSS/BSS is the difficulties in integrating the advanced OSS/BSS ecosystem with the preexisting standard software used in the telecom industry. The high costs of updating the complete legacy ecosystem are a deterrent for many players, whereas some also data incompatibility issues. However, the savings due to the implementation of an OSS/BSS are considerable, which is likely to lead to universal adoption of OSS/BSS in the long run.

The introduction of TM Forum Frameworx could be a significant step in that direction. TM Forum Frameworks is a suite of standards expected to help smoothen the transition from legacy systems to OSS/BSS. It makes integration of OSS/BSS less complicated as well as cheaper, and is thus likely to aid the OSS/BSS market.

Global OSS/BSS Market to Exhibit 12.70% CAGR from 2014 to 2020, APAC Market to Flourish 

Geographically, North America is the leading contributor to the global OSS/BSS market, with the regional market’s revenue expected to reach US$12.9 bn in 2016. The technologically advanced telecom infrastructure in North America and Western Europe has made the adoption of OSS/BSS much easier than in developing economies. Nevertheless, the intensive efforts being taken in several Asia Pacific countries to improve the telecommunications networks are likely to result in smooth growth of the regional market in the coming years.

According to Transparency Market Research, the global OSS/BSS market was valued at close to US$21.9 bn in 2013. The market is expected to exhibit a robust 12.70% CAGR from 2014 to 2020, with the market’s valuation expected to rise to US$49.8 bn by 2020. The information presented in this review is based on a Transparency Market Research report, titled, ‘OSS/BSS Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2013 - 2019.’

The global OSS/BSS market is segmented as follows:

Global OSS/BSS Market, by Process Type


  • Network Design
  • Network Monitoring
  • Service Fulfillment
  • Service Assurance


  • Customer Management
  • Revenue Management
  • Product Management
  • Order Management

Global OSS/BSS Market, by Geography

  • North America
  • Europe
  • Asia Pacific
  • Rest of the World

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