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Outbound TeleMarket

Outbound Telemarketing Market (Application - BFSI, Consumer Goods & Retail, Consulting (Education and Job), IT & Telecom, Government, Manufacturing, Healthcare, and Life Sciences; Type - Business to Business and Business to Consumer) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2017 - 2025

Global Outbound Telemarketing Market: Snapshot

Outbound Telemarketing is a marketing method to create new clients/customers and to retain existing ones. In sectors such as Banking, Financial services and Insurance (BFSI), IT & Telecom and consulting, outbound telemarketing is predominantly used to find prospective customers through telephone calling where they are requested to buy products or services. Owing to direct human interaction in the outbound telemarketing market, there are several advantages such as low cost of communication, strengthening of customer base, and building of goodwill and public image. As businesses across the globe are exploring opportunities to reach out to a larger consumer base, outbound telemarketing is increasingly emerging as one of the leading, most effective, and economical marketing strategies.

The global outbound telemarketing market is envisioned to exhibit a CAGR of 3.7% over the period between 2017 and 2025, rising to a valuation of US$12,201.4 mn by 2025 from US$8,848.9 mn in 2016.

global outbound telemarketing market

IT and Telecom Industries to Remain Key Takers

On the basis of application type, the outbound telemarketing market is segmented into banking, financial services, and insurance (BFSI), consumer goods and retail, IT and telecom, government, and others. Others include manufacturing, healthcare, life science sector. Over the forecast period, the IT and telecom sector is predicted to dominate the outbound telemarketing market over the forecast period.

In order to retain the competitive edge in the diverse telecommunication industry, enterprises are focusing on providing enhanced services to their consumers with respect to aspects such as connectivity and quality of communication. Outbound telemarketing strategy helps companies to reach out directly to the suitable customers, provide upgraded services and also get their feedback at the same time. The BFSI segment, followed by consulting, are also some of the dominant revenue contributors to the global outbound telemarketing market.

Business to Consumer Segment to Contribute Significant Share in Revenue

On the basis of type, the outbound telemarketing market is segmented into business to business and business to consumer. Business to business type involves contacting other businesses to sell products and services, gauge views or opinions, and generate leads for a client while business to consumer involves contacting consumers to sell products and services, gauge views or opinions, and understand the feedback of a client for a product or service. Business to consumer helps in reducing operational costs and creates more opportunities for sales and marketing in various industries. It is anticipated to contribute a significant share in the global revenue consistently over the forecast period.

Asia Pacific Expected to Dominate Throughout Forecast

Geographically, the global outbound telemarketing market is segmented into North America, Europe, Asia-Pacific, Middle East and Africa, and South America. Asia Pacific is expected to dominate the global Outbound Telemarketing market. Moreover, it is expected to expand rapidly among all the other regions. Low labor cost for outsourcing services in specific countries like China, India and others is expected to create new opportunities for the industry during the forecast period. Thus, Asia Pacific holds major share in the overall Outbound Telemarketing market followed by North and South America.

The report also includes a detailed account of the competitive dynamics of the global outbound telemarketing market and presents detailed business profiles of some of the leading companies in the market. The key players operating in the global outbound telemarketing market profiled in the report include TeleTech Holdings, Inc., Atento S.A., Concentrix Corporation, Alorica Inc., Arvato AG, MarketOne International LLP, Teleperformance Group, Inc., and Convergys Corporation. Regional players such as MarketMakers Inc. Ltd and OnBrand24, Inc. have also been profiled in the report.

Adherence of Companies to Traditional Sales Channels to Drive Demand within the Global Outbound Telemarketing Market

The demand within the global outbound telemarketing market is expended to grow alongside advancements in product promotions. Sellers of consumer goods and services have shown aggressiveness in promoting their products to reach out to new consumer bases. Furthermore, the quest of the retail sector to ensure seamless inflow of revenues has also given an impetus to market growth. It is worthwhile to mention that telemarketing has turned out to be an ineffective and obsolete way of product promotion. However, several countries and companies continue to follow telemarketing practices as a part of their core strategies. Knowledge of new products and offerings plays a vital role in ensuring seamless growth and expansion of that products market.

  • The aforementioned trends suggest that telemarketing has become an inherent part of the marketing approach of companies. Despite the evident misfits associated with outbound telemarketing in the contemporary scenario, the use of this traditional mode of marketing continues to remain high. Henceforth, the global outbound telemarketing market is projected to expand at a stellar pace in the times to follow. Certain sections of the consumer base are adherents of traditional marketing practices. Telemarketing can be a strong means for attracting and tapping into the psyche of these audiences. This is a stellar driver of demand within the global outbound telemarketing market.
  • The COVID-19 pandemic gave rise to the development of several products and services for the purpose of utility and safety. Therefore, it was important for companies to dispel names and information about their nascent offerings. This has also led to an increase in the use of outbound telemarketing across sales channels and industries. The quest of the consumer goods segment in promoting their products during the pandemic situation has played an integral role in market growth and expansion. New companies are also resorting to outbound marketing practices in recent years.

The global Outbound Telemarketing market is segmented as below:

By Application

  • BFSI
  • Consumer Goods & Retail
  • Consulting (Education, Job, etc.)
  • IT & Telecom
  • Government
  • Others (Manufacturing, Healthcare, Life Sciences, etc.)

By Type

  • Business To Business
  • Business To Consumer

By Geography

  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • U.K.
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • Japan
    • India
    • Rest of APAC
  • Middle East and Africa (MEA)
    • GCC
    • South Africa
    • Rest of MEA
  • South America
    • Brazil
    • Rest of South America
Outbound TeleMarket

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1. Preface
     1.1. Market Definition and Scope
     1.2. Market Segmentation
     1.3. Key Research Objectives
     1.4. Research Highlights

2. Assumptions and Research Methodology

3. Executive Summary: Global Outbound Telemarketing Market

4. Market Overview
     4.1. Introduction
            4.1.1. Product Definition
            4.1.2. Industry Evolution / Developments
     4.2. Global Outbound Telemarketing Market Overview
     4.3. Key Market Indicators
     4.4. Market Dynamics
            4.4.1. Drivers
            4.4.2. Restraints
            4.4.3. Opportunity
     4.5. Global Outbound Telemarketing Market Analysis and Forecasts, 2017 – 2025
            4.5.1. Market Revenue Projections (US$ Mn)
     4.6. Porter’s Five Force Analysis
     4.7. Eco-system Analysis
     4.8. Market Outlook

5. Global Outbound Telemarketing Market Analysis and Forecasts, By Application
     5.1. Introduction & Definition
     5.2. Key Findings / Developments
     5.3. Key Trends
     5.4. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
            5.4.1. BFSI 
            5.4.2. Consumer Goods & Retail 
            5.4.3. Consulting (Education, Job, etc.) 
            5.4.4. IT & Telecom
            5.4.5. Government 
            5.4.6. Others (Manufacturing, Healthcare, Life Sciences, etc.) 
     5.5. Market Attractiveness By Application
     5.6. Service Type Comparison Matrix 

6. Global Outbound Telemarketing Market Analysis and Forecasts, By Type
     6.1. Introduction & Definition
     6.2. Key Findings / Developments
     6.3. Key Trends
     6.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
            6.4.1. Business To Consumer
            6.4.2. Business To Business
     6.5. Market Attractiveness By Type
     6.6. Type Comparison Matrix 

7. Global Outbound Telemarketing Market Analysis and Forecasts, By Region
     7.1. Introduction & Definition
     7.2. Key Findings
     7.3. Outbound Telemarketing Market Analysis Forecast By Region, 2017 – 2025 (US$ Mn)
            7.3.1. North America
            7.3.2. Europe
            7.3.3. Asia Pacific
            7.3.4. Middle East and Africa
            7.3.5. South America

8. North America Outbound Telemarketing Market Analysis and Forecast
     8.1. Key Findings
     8.2. Key Trends
     8.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
            8.3.1. BFSI 
            8.3.2. Consumer Goods & Retail 
            8.3.3. Consulting (Education, Job, etc.) 
            8.3.4. IT & Telecom
            8.3.5. Government 
            8.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.) 
     8.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
            8.4.1. Business To Consumer
            8.4.2. Business To Business
     8.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
            8.5.1. The U.S. 
            8.5.2. Canada
            8.5.3. Rest of North America
     8.6. Market Attractiveness Analysis 
            8.6.1. By Application
            8.6.2. By Type
            8.6.3. By Country

9. Europe Outbound Telemarketing Market Analysis and Forecast
     9.1. Key Findings
     9.2. Key Trends
     9.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
            9.3.1. BFSI 
            9.3.2. Consumer Goods & Retail 
            9.3.3. Consulting (Education, Job, etc.) 
            9.3.4. IT & Telecom
            9.3.5. Government 
            9.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.) 
     9.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
            9.4.1. Business To Consumer
            9.4.2. Business To Business
     9.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
            9.5.1. The U.K.
            9.5.2. Germany
            9.5.3. France
            9.5.4. Rest of Europe
     9.6. Market Attractiveness Analysis 
            9.6.1. By Application
            9.6.2. By Type
            9.6.3. By Country

10. Asia Pacific Outbound Telemarketing Market Analysis and Forecast
     10.1. Key Findings
     10.2. Key Trends
     10.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
            10.3.1. BFSI 
            10.3.2. Consumer Goods & Retail 
            10.3.3. Consulting (Education, Job, etc.) 
            10.3.4. IT & Telecom
            10.3.5. Government 
            10.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.) 
     10.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
            10.4.1. Business To Consumer
            10.4.2. Business To Business
     10.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
            10.5.1. China
            10.5.2. Japan
            10.5.3. India
            10.5.4. Rest of Asia Pacific
     10.6. Market Attractiveness Analysis 
            10.6.1. By Application
            10.6.2. By Type
            10.6.3. By Country

11. Middle East and Africa Outbound Telemarketing Market Analysis and Forecast
     11.1. Key Findings
     11.2. Key Trends
     11.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
            11.3.1. BFSI 
            11.3.2. Consumer Goods & Retail 
            11.3.3. Consulting (Education, Job, etc.) 
            11.3.4. IT & Telecom
            11.3.5. Government 
            11.3.6. Others (Manufacturing, Healthcare, Life Sciences, etc.) 
     11.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
            11.4.1. Business To Consumer
            11.4.2. Business To Business
     11.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
            11.5.1. GCC
            11.5.2. South Africa
            11.5.3. Rest of MEA
     11.6. Market Attractiveness Analysis 
            11.6.1. By Application
            11.6.2. By Type
            11.6.3. By Country

12. South America Outbound Telemarketing Market Analysis and Forecast
     12.1. Key Findings
     12.2. Key Trends
     12.3. Market Analysis Forecast By Application, 2017 – 2025 (US$ Mn)
            12.3.1. BFSI 
            12.3.2. Consumer Goods & Retail 
            12.3.3. Consulting (Education, Job, etc.) 
            12.3.4. IT & Telecom
            12.3.5. Government
            12.3.6.  Others (Manufacturing, Healthcare, Life Sciences, etc.) 
     12.4. Market Analysis Forecast By Type, 2017 – 2025 (US$ Mn)
            12.4.1. Business To Consumer
            12.4.2. Business To Business
     12.5. Market Analysis Forecast By Country, 2017 – 2025 (US$ Mn)
            12.5.1. Brazil
            12.5.2. Rest of South America
     12.6. Market Attractiveness Analysis 
            12.6.1. By Application
            12.6.2. By Type
            12.6.3. By Country

13. Competition Landscape
     13.1. Market Player – Competition Matrix (By Tier and Size of Companies)
     13.2. Market Share Analysis By Company (2016)
     13.3. Company Profiles (Details – Overview, Financials, Recent Developments, Strategy)
            13.3.1. TeleTech Holdings, Inc.
                      13.3.1.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      13.3.1.2. Company Description
                      13.3.1.3. SWOT Analysis
                      13.3.1.4. Strategic Overview
            13.3.2. Atento S.A. 
                      13.3.2.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      13.3.2.2. Company Description
                      13.3.2.3. SWOT Analysis
                      13.3.2.4. Strategic Overview
            13.3.3. Concentrix Corporation
                      13.3.3.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      13.3.3.2. Company Description
                      13.3.3.3. SWOT Analysis
                      13.3.3.4. Strategic Overview
            13.3.4. Alorica Inc.
                      13.3.4.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      13.3.4.3. Company Description
                      13.3.4.3. SWOT Analysis
                      13.3.4.4. Strategic Overview
            13.3.5. Arvato AG
                      13.3.5.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      13.3.5.2. Company Description
                      13.3.5.3. SWOT Analysis
                      13.3.5.4. Strategic Overview
            13.3.6. MarketOne International LLP
                      13.3.6.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      13.3.6.2. Company Description
                      13.3.6.3. SWOT Analysis
                      13.3.6.4. Strategic Overview
            13.3.7. Teleperformance Group, Inc
                      13.3.7.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      13.3.7.2. Company Description
                      13.3.7.3. SWOT Analysis
                      13.3.7.4. Strategic Overview
            13.3.8. Convergys Corporation
                      13.3.8.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      13.3.8.2. Company Description
                      13.3.8.3. SWOT Analysis
                      13.3.8.4. Strategic Overview
            13.3.9. MarketMakers Inc. Ltd
                      13.3.9.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      13.3.9.2. Company Description
                      13.3.9.3. SWOT Analysis
                      13.3.9.4. Strategic Overview
            13.3.10. OnBrand24, Inc.
                      13.3.10.1. Company Details (HQ, Foundation Year, Revenue, Employee Strength)
                      13.3.10.2. Company Description
                      13.3.10.3. SWOT Analysis
                      13.3.10.4. Strategic Overview

14. Key Takeaways

List of Tables

Table 1: Global Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
Table 2: Global Outbound Telemarketing Market Size (US$ Mn) Forecast, By Type, 2015–2025
Table 3: Global Outbound Telemarketing Market Size (US$ Mn) Forecast, By Region, 2015–2025
Table 4: North America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 5: Europe Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 6: APAC Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 7: MEA Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 8: South America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 9: North America Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
Table 10: North America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
Table 11: North America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 12: Europe Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
Table 13: Europe Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
Table 14: Europe Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 15: APAC Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
Table 16: APAC Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
Table 17: APAC Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 18: MEA Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
Table 19: MEA Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
Table 20: MEA Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025
Table 21: South America Outbound Telemarketing Market Size (US$ Mn) Forecast, By Application, 2015–2025
Table 22: South America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Type, 2015–2025
Table 23: South America Outbound Telemarketing Market Size (US$ Mn) Forecast, by Country, 2015–2025

List of Figures

Figure 1: Global Outbound Telemarketing Market - Share Analysis
Figure 2: Global Outbound Telemarketing Market Size (US$ Mn) Forecast, 2015–2025
Figure 3: Global Outbound Telemarketing Market Y-o-Y Growth, 2016–2025
Figure 4: Global Outbound Telemarketing Market eco-system analysis
Figure 5: Market Revenue Share By Application (2017)
Figure 6: Market Revenue Share By Type(2017)
Figure 7: Market Revenue Share By Geography (2017)
Figure 8: Global Outbound Telemarketing Market Value Share Analysis By Application, 2017 and 2025
Figure 9: Global BFSI Application Market Size (US$ Mn) and Y-o-Y Growth (%), 2015–2025
Figure 10: Global Consumer goods & Retail Application Market Size (US$ Mn) and Y-o-Y Growth (%), 2015–2025
Figure 11: Global Consulting (Education, Job, etc.) Application Market Size (US$ Mn) and Y-o-Y Growth (%), 2015–2025
Figure 12: Global IT & Telecom Application Market Size (US$ Mn) and Y-o-Y Growth (%), 2015–2025
Figure 13: Global Government Application Market Size (US$ Mn) and Y-o-Y Growth (%), 2015–2025
Figure 14: Global Others Application Market Size (US$ Mn) and Y-o-Y Growth (%), 2015–2025
Figure 15: Comparison Matrix: Global Outbound Telemarketing Market, By Application
Figure 16: Global Outbound Telemarketing Market Attractiveness Analysis, By Application
Figure 17: Global Outbound Telemarketing Market Value Share Analysis, by Type, 2017 and 2025
Figure 18: Global Outbound Telemarketing in Business To Business Market Size (US$ Mn) & Y-o-Y Growth (%), 2015–2025
Figure 19: Global Outbound Telemarketing in Business To Consumer Market Size (US$ Mn) & Y-o-Y Growth (%), 2015–2025
Figure 20: Comparison Matrix: Global Outbound Telemarketing Market, by Type
Figure 21: Outbound Telemarketing Market Attractiveness Analysis, By Type
Figure 23: Outbound Telemarketing Market Attractiveness Analysis, by Region
Figure 24: North America Outbound Telemarketing Market Size (US$ Mn) and Y-o-Y Forecast, 2015–2025
Figure 25: North America Outbound Telemarketing Market Value Share Analysis, By Application, 2017 and 2025
Figure 26: North America Outbound Telemarketing Market Value Share Analysis, by Type, 2017 and 2025
Figure 27: North America Outbound Telemarketing Market Value Share Analysis, By Country, 2017 and 2025
Figure 28: North America Outbound Telemarketing Market Attractiveness Analysis, by Country
Figure 29: North America Outbound Telemarketing Market Attractiveness Analysis, By Application
Figure 30: North America Outbound Telemarketing Market Attractiveness Analysis, by Type
Figure 31: Europe Outbound Telemarketing Market Size (US$ Mn) and Y-o-Y Forecast, 2015–2025
Figure 32: Europe Outbound Telemarketing Market Value Share Analysis, By Application, 2017 and 2025
Figure 33: Europe Outbound Telemarketing Market Value Share Analysis, by Type, 2017 and 2025
Figure 34: Europe Outbound Telemarketing Market Value Share Analysis, By Country, 2017 and 2025
Figure 35: Europe Outbound Telemarketing Market Attractiveness Analysis, by Country
Figure 36: Europe Outbound Telemarketing Market Attractiveness Analysis, By Application
Figure 37: Europe Outbound Telemarketing Market Attractiveness Analysis, by Type
Figure 38: APAC Outbound Telemarketing Market Size (US$ Mn) and Y-o-Y Forecast, 2015–2025
Figure 39: APAC Outbound Telemarketing Market Value Share Analysis, By Application, 2017 and 2025
Figure 40: APAC Outbound Telemarketing Market Value Share Analysis, by Type, 2017 and 2025
Figure 41: APAC Outbound Telemarketing Market Value Share Analysis, By Country, 2017 and 2025
Figure 42: APAC Outbound Telemarketing Market Attractiveness Analysis, by Country
Figure 43: APAC Outbound Telemarketing Market Attractiveness Analysis, By Application
Figure 44: APAC Outbound Telemarketing Market Attractiveness Analysis, by Type
Figure 45: MEA Outbound Telemarketing Market Size (US$ Mn) and Y-o-Y Forecast, 2015–2025
Figure 46: MEA Outbound Telemarketing Market Value Share Analysis, By Application, 2017 and 2025
Figure 47: MEA Outbound Telemarketing Market Value Share Analysis, by Type, 2017 and 2025
Figure 48: MEA Outbound Telemarketing Market Value Share Analysis, By Country, 2017 and 2025
Figure 49: MEA Outbound Telemarketing Market Attractiveness Analysis, by Country
Figure 50: MEA Outbound Telemarketing Market Attractiveness Analysis, By Application
Figure 51: MEA Outbound Telemarketing Market Attractiveness Analysis, by Type
Figure 52: South America Outbound Telemarketing Market Size (US$ Mn) and Y-o-Y Forecast, 2015–2025
Figure 53: South America Outbound Telemarketing Market Value Share Analysis, By Application, 2017 and 2025
Figure 54: South America Outbound Telemarketing Market Value Share Analysis, by Type, 2017 and 2025
Figure 55: South America Outbound Telemarketing Market Value Share Analysis, By Country, 2017 and 2025
Figure 56: South America Outbound Telemarketing Market Attractiveness Analysis, by Country
Figure 57: South America Outbound Telemarketing Market Attractiveness Analysis, By Application
Figure 58: South America Outbound Telemarketing Market Attractiveness Analysis, by Type
Figure 59: Global Outbound Telemarketing Market Positioning of Key Players (2016)
Figure 60: TeleTech Holdings, Inc. - Business Segments
Figure 61: TeleTech Holdings, Inc. - Breakdown of Net Sales, by Geography (2016)
Figure 62: TeleTech Holdings, Inc. - Revenue (US$ Mn) & Y-o-Y Growth (%), 2014–2016
Figure 63: Atento S.A. - Business Segments
Figure 64: Atento S.A. - Breakdown of Net Sales, by Geography (2016)
Figure 65: Atento S.A. - Revenue (US$ Mn) & Y-o-Y Growth (%), 2014–2016
Figure 66: Concentrix Corporation - Business Segments
Figure 67: Concentrix Corporation - Breakdown of Net Sales, by Geography (2016)
Figure 68: Concentrix Corporation - Revenue (US$ Mn) & Y-o-Y Growth (%), 2014–2016
Figure 69: Alorica Inc. - Business Segments
Figure 70: Arvato AG - Business Segments
Figure 71: Arvato AG - Breakdown of Net Sales, by Geography (2016)
Figure 72: Arvato AG - Revenue (US$ Mn) & Y-o-Y Growth (%), 2014–2016
Figure 73: MarketOne International LLP - Business Segments
Figure 74: OnBrand24, Inc. - Business Segments
Figure 75: MarketMakers Inc. Ltd - Business Segments
Figure 76: Teleperformance - Business Segments
Figure 77: Teleperformance - Breakdown of Net Sales, by Geography (2016)
Figure 78: Teleperformance - Revenue (US$ Mn) & Y-o-Y Growth (%), 2014–2016
Figure 79: Convergys Corporation - Business Segments
Figure 80: Convergys Corporation - Breakdown of Net Sales, by Geography (2016)
Figure 81: Convergys Corporation - Revenue (US$ Mn) & Y-o-Y Growth (%), 2014–2016

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