Multi-vendor IT support is a system of services that facilitate the planning and management of outsourced IT services. The system is designed to support enterprises in monitoring and managing the risk exposure resulting from third-party service providers. Additionally, multi-vendor IT support services systems offer dynamic data storage for vendor assessments comprising compliance checklists, risk evaluations, and other tools and technologies in order to estimate vendor performance related to an organization’s objectives. Various enterprises are replacing their traditional systems with multi-vendor IT support service systems in order to improve real-time visibility into risks and controls associated with IT-related services as well as to automate and streamline the vendor management lifecycle.
In this tough economic environment, high-tech and automated facilities are gaining in importance over traditional operations. Currently, enterprises are experiencing intense competition owing to the development of new technologies that improve productivity. Moreover, in order to maximize revenue and deliver quality services, enterprises are reducing operating costs by partnering third-party suppliers who are engaged in the management of complex business processes.
The global multi-vendor IT support services market is driven by a rise in the adoption of multi-vendor IT support services solutions to efficiently manage multifaceted vendor IT ecosystems. There is an increase in the development and acceptance of new and advanced solutions among enterprises. These solutions help decrease the risk associated with managing several IT solutions and services while enhancing production. This is driving demand for multi-vendor IT support services solutions across the world. Moreover, demand for multi-vendor IT support services systems is rising in highly regulated end-use industries such as life sciences & health care and banking, financial services, & insurance (BFSI). Companies in these industries rely on different vendors to efficiently perform and manage their critical operations. This is also contributing to the expansion of the global multi-vendor IT support services market. However, reluctance among organizations to invest in new and advanced technologies is one of the major factors hampering the growth of the global market. This is primarily because organizations are still dependent on manual and non-formal processes to evaluate their vendor risks.
Increase in demand for cloud-based multi-vendor IT support services solutions among small and medium enterprises is anticipated to augment the market in the next few years. This is because small and medium enterprises generally prefer cloud-based solutions to on-premise solutions due to budget constraints. This trend is anticipated to rise during the forecast period.
The global multi-vendor IT support services market can be segmented based on service, deployment, enterprise size, industry, and region. In terms of service, the global market can be bifurcated into hardware support services and software support services. Based on deployment, the multi-vendor IT support services market can be categorized into on-premise and cloud-based. In terms of enterprise size, the global market can be categorized into small & medium enterprises and large enterprises. Based on industry, the global multi-vendor IT support services market can be classified into life sciences & health care, BFSI, manufacturing, IT & telecom, retail & consumer goods, government, energy & utilities, and others.
In terms of region, the global multi-vendor IT support services market can be segmented into Europe, North America, Middle East & Africa, South America, and Asia Pacific. The multi-vendor IT support services market in North America is estimated to expand at a substantial growth rate during the forecast period. Increase in investment in new and advanced technologies such as cloud platforms, analytics & Big Data is accelerating the growth of the market in the region. However, Asia Pacific is anticipated to present significant opportunities to the multi-vendor IT support services market in the near future. This is primarily due to a rise in adoption of emerging technologies among organizations in the region.
Major players operating in the global multi-vendor IT support services market include LexisNexis Group, Inc., BWise B.V., LogicManager, Inc., MetricStream, Inc., Relational Security Corporation (Rsam), IBM Corporation, LockPath, Inc., Genpact Limited, Dell, Inc., HP Enterprise, Symantec, Oracle, Fujitsu, NEC, Lenovo, and Hitachi.
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