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Mobile workforce management refers to software and related services used for managing the employees working outside the company premises. Mobile workforce management emphasizes on mobile workers and their usage and selection of hardware, services and software by industry, company size and liability. Mobile workforce management helps in distributing the workforce efficiently across various departments in an organization. The core function of mobile workforce management include time and attendance management, labor planning, tasking and staffing, payroll management and performance reporting. Mobile workforce management uses location technology mainly GPS on mobile handheld devices such as smartphone, feature phones, tablets and rugged devices. By deploying mobile workforce management solution an organization can boost its performance and future proof the investment. Mobile workflow management solutions in an organization focus on work scheduling, field force automation and fleet management,  that helps to tackle various objectives including reducing expenditures, improving asset tracking, and streamlining workflows, among others.   

Mobile workforce management market is segmented on the basis of end user, deployment, and geography. Based on deployment, the mobile workforce management market is segmented into on premise and cloud based. On the basis of end-user, the mobile workforce management market is categorized into BFSI (banking, financial services and insurance), communication, logistics, manufacturing and others (utilities and media). BFSI sector is expected to witness high adoption of mobile workforce management solutions owing to significant demand in the insurance sector. Furthermore, on the basis of geography, the mobile workforce management market is segmented into five major regions including North America, Asia Pacific, Europe, Middle East and Africa and Latin America.

With the growing popularity of enterprise mobile as-a-service in organizations, the vendors are focusing to develop solutions with advance security features. These solutions enable secure access to business processes across devices and enhance the functionalities for managing mobile workflows. Thus, increasing demand of enterprise mobile as a service is driving the growth of mobile workforce management as a service market globally. New application development in workflow solution space coupled with the increasing need to improve productivity within organizations are some of the factors that are stimulating the growth of mobile workforce management market. However, lack of appropriate technical expertise is one of the factor that is anticipated to inhibit the growth of mobile workforce management market over the forecast period globally.

The leading market vendors are expected to develop mobile self-service applications over the next few years which are expected to boost the application of workforce management solution. For instance, a smartphone based mobile application could give employees direct access to HR data and help in log in and out remotely. Similar areas of application are anticipated to emerge as an opportunity for leading players in the mobile workforce management market.

Some of the key players in the mobile workforce management market include ClickSoftware Technologies, IFS Solutions Ltd., Oracle Corporation, SAP AG, Service Max, Verizon Wireless, Actsoft Inc., ADP LLC., Airclic Inc., Aricent Inc., AT&T Inc., FeedHenry (Red Hat Inc), MobiWork LLC, Pegasystems Inc., ProntoForms Corporations, ServicePower, Sprint, TeleCommunications System Inc., Zebra Technlogies Corporation, Vox Mobile, Work Force Software LLC, Telus International, and Trimble Navigation Ltd. among others.

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The study is a source of reliable data on:

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  • Changing supply and demand scenarios
  • Quantifying market opportunities through market sizing and market forecasting
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  • Competitive insights
  • Opportunity mapping in terms of technological breakthroughs 

The regional analysis covers:

  • North America (U.S. and Canada)
  • Latin America (Mexico, Brazil, Peru, Chile, and others)
  • Western Europe (Germany, U.K., France, Spain, Italy, Nordic countries, Belgium, Netherlands, Luxembourg)
  • Eastern Europe (Poland, Russia)
  • Asia Pacific (China, India, Japan, ASEAN, Australia and New Zealand)
  • Middle East and Africa (GCC, Southern Africa, North Africa) 


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Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

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The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

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4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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Mobile Workforce Management Market

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