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Managed service provider (MSP) software Market: Introduction

  • Managed services provider (MSP) offers services such as application, network, security, and infrastructure via ongoing and regular support and live administration on customers' premises, in MSP hosting (data center), or in a third-party data center.
  • MSP software helps to deliver the services in combination with different providers services (For instance: Security MSP providing sys admin on top of third-party cloud IaaS).
  • The MSP software can sort client’s network devices based on department type, location, device type, based on customer preference, or based on vendors.
  • MSP software handles the network operation of various clients simultaneously. It also provides the configuration and updates troubleshoot across each remote location and rejects the need for a local administrator.
  • MSP software provides complete visibility into the current status of the client's network with critical metrics from switches, routers, firewalls, services, servers, URLs, applications, and other infrastructure devices.
managed service provider (msp) software market size and forecast

Managed service provider (MSP) software Market: Dynamics

Managed service provider (MSP) software Market: Key Drivers

  • MSP software can be used for network and service monitoring and can manage large clients networks remotely from the central console
  • Managed service provider software helps monitor device availability, performance, alarms of multiple customer’s networks
  • MSP can handle the often complex, time-consuming, repetitive, and arduous work involved. Outsourcing to an MSP is an increasing trend in business as more and more companies come to recognize the benefits of moving many of their day-to-day operations to a third-party expert.
  • The managed service provider is usually cheaper as compared to the standard break-fix services. The accurate cost of interruption would show that depending on managed services is, on the whole cheaper. Instead of frequently visiting customer sites, MSPs deliver managed services via remote maintenance and remote monitoring.
managed service provider (msp) software market growth trend

Impact of COVID-19 on the Managed service provider (MSP) software Market

  • Increase in cases of COVID-19 across the globe led to an economic slowdown during this pandemic. Most companies are adopting the work from home module during the pandemic period. Companies are decreasing their investment in new technologies and services to manage revenues. Most small businesses closed their business process due to a lack of funds to sustain in the market. Demand for managed service provider (MSP) software is decreasing during the COVID-19 lockdown situation; however, it is expected to increase after the pandemic situation due to a rise in dependency of commercial sectors and services.

North America to Hold Major Share of Global Managed Service Provider (MSP) Software Market

  • In terms of region, the global managed service provider (MSP) software market can be divided into North America, Europe, Asia Pacific, Middle East & Africa, and South America
  • North America dominated the global managed service provider (MSP) software market and accounted for a notable share primarily due to the presence of developed economies, such as the U.S. and Canada, in the region
  • The managed service provider (MSP) software market in Asia Pacific is expected to expand at a rapid pace during the forecast period due to increasing investment by major players to provide services across the region and also due to a rise in adoption of outsourced business process services in commercial sectors
managed service provider (msp) software market size by competition landscape

Key Players Operating in the Global Managed service provider (MSP) software Market

  • DNSFilter

DNSFilter was incorporated in 2015 and is headquartered in Washington, DC, U.S. The company provides DNS-based threat protection and content filtering. It protects users from ransomware or phishing attacks. Additionally, the company helps K-12 and university networks be CIPA compliant and prevents staff and students from using malicious domains and inappropriate websites.

  • Ant My ERP

Ant My ERP was incorporated in 2017 and is headquartered in Mumbai, India. The company manages entire business process from operation, services, sales, inventory till invoicing. The company specifically deals in B2B businesses who are involved in rent, service, sales, and AMC of equipment such as CCTV, POS, IT, medical, telecom devices, etc.

Other key players operating in the global managed service provider (MSP) software market include Freshservice, Comet backup, Zoho assist, LogMeIn Central, Jira Service Management, WebTitan, Atera, ConnectWise Manage, Kaseya VSA, Acronis Cyber Backup, Pulseway, NinjaRMM, Accelo, and MSP360 Backup.

Managed service provider (MSP) software Market: Research Scope

Managed service provider (MSP) software Market, by Component

  • Software
    • Professional Service
      • Consulting
      • Training & Implementation
      • Support & Maintenance
    • Managed Service

Managed service provider (MSP) software Market, by Deployment

  • Cloud
  • On Premises

Managed service provider (MSP) software Market, by Organizations Size

  • Large Enterprises
  • Small and Medium-sized Enterprises (SMEs)

Managed service provider (MSP) software Market, by End-user

  • Retail
  • IT
  • BFSI
  • Government and defense
  • Manufacturing
  • Education
  • Others

Managed service provider (MSP) software Market, by Region

  • North America
    • U.S.
    • Canada
    • Rest of North America
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Rest of Asia Pacific
  • Middle East & Africa
    • GCC
    • South Africa
    • Rest of Middle East & Africa
  • South America
    • Brazil
    • Rest of South America

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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Managed Service Provider Msp Software Market