Managed service provider (MSP) software Market: Introduction
- Managed services provider (MSP) offers services such as application, network, security, and infrastructure via ongoing and regular support and live administration on customers' premises, in MSP hosting (data center), or in a third-party data center.
- MSP software helps to deliver the services in combination with different providers services (For instance: Security MSP providing sys admin on top of third-party cloud IaaS).
- The MSP software can sort client’s network devices based on department type, location, device type, based on customer preference, or based on vendors.
- MSP software handles the network operation of various clients simultaneously. It also provides the configuration and updates troubleshoot across each remote location and rejects the need for a local administrator.
- MSP software provides complete visibility into the current status of the client's network with critical metrics from switches, routers, firewalls, services, servers, URLs, applications, and other infrastructure devices.
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Managed service provider (MSP) software Market: Dynamics
Managed service provider (MSP) software Market: Key Drivers
- MSP software can be used for network and service monitoring and can manage large clients networks remotely from the central console
- Managed service provider software helps monitor device availability, performance, alarms of multiple customer’s networks
- MSP can handle the often complex, time-consuming, repetitive, and arduous work involved. Outsourcing to an MSP is an increasing trend in business as more and more companies come to recognize the benefits of moving many of their day-to-day operations to a third-party expert.
- The managed service provider is usually cheaper as compared to the standard break-fix services. The accurate cost of interruption would show that depending on managed services is, on the whole cheaper. Instead of frequently visiting customer sites, MSPs deliver managed services via remote maintenance and remote monitoring.
Impact of COVID-19 on the Managed service provider (MSP) software Market
- Increase in cases of COVID-19 across the globe led to an economic slowdown during this pandemic. Most companies are adopting the work from home module during the pandemic period. Companies are decreasing their investment in new technologies and services to manage revenues. Most small businesses closed their business process due to a lack of funds to sustain in the market. Demand for managed service provider (MSP) software is decreasing during the COVID-19 lockdown situation; however, it is expected to increase after the pandemic situation due to a rise in dependency of commercial sectors and services.
North America to Hold Major Share of Global Managed Service Provider (MSP) Software Market
- In terms of region, the global managed service provider (MSP) software market can be divided into North America, Europe, Asia Pacific, Middle East & Africa, and South America
- North America dominated the global managed service provider (MSP) software market and accounted for a notable share primarily due to the presence of developed economies, such as the U.S. and Canada, in the region
- The managed service provider (MSP) software market in Asia Pacific is expected to expand at a rapid pace during the forecast period due to increasing investment by major players to provide services across the region and also due to a rise in adoption of outsourced business process services in commercial sectors
Key Players Operating in the Global Managed service provider (MSP) software Market
DNSFilter was incorporated in 2015 and is headquartered in Washington, DC, U.S. The company provides DNS-based threat protection and content filtering. It protects users from ransomware or phishing attacks. Additionally, the company helps K-12 and university networks be CIPA compliant and prevents staff and students from using malicious domains and inappropriate websites.
Ant My ERP was incorporated in 2017 and is headquartered in Mumbai, India. The company manages entire business process from operation, services, sales, inventory till invoicing. The company specifically deals in B2B businesses who are involved in rent, service, sales, and AMC of equipment such as CCTV, POS, IT, medical, telecom devices, etc.
Other key players operating in the global managed service provider (MSP) software market include Freshservice, Comet backup, Zoho assist, LogMeIn Central, Jira Service Management, WebTitan, Atera, ConnectWise Manage, Kaseya VSA, Acronis Cyber Backup, Pulseway, NinjaRMM, Accelo, and MSP360 Backup.
Managed service provider (MSP) software Market: Research Scope
Managed service provider (MSP) software Market, by Component
- Software
- Professional Service
- Consulting
- Training & Implementation
- Support & Maintenance
- Managed Service
Managed service provider (MSP) software Market, by Deployment
Managed service provider (MSP) software Market, by Organizations Size
- Large Enterprises
- Small and Medium-sized Enterprises (SMEs)
Managed service provider (MSP) software Market, by End-user
- Retail
- IT
- BFSI
- Government and defense
- Manufacturing
- Education
- Others
Managed service provider (MSP) software Market, by Region
- North America
- U.S.
- Canada
- Rest of North America
- Europe
- Germany
- France
- U.K.
- Italy
- Rest of Europe
- Asia Pacific
- China
- Japan
- India
- South Korea
- Rest of Asia Pacific
- Middle East & Africa
- GCC
- South Africa
- Rest of Middle East & Africa
- South America
- Brazil
- Rest of South America