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Managed Communication Services Market

Managed Communication Services Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2017 - 2025

In the IT era, the more common managed services have evolved around network monitoring, security, disaster recovery, virtualization, connectivity, and bandwidth. Beyond infrastructure management and traditional application, managed services may also include communication services. Organizations’ approach to collaboration and communication is rapidly evolving. Innovation in collaboration and communication environment is crucial. Managed communication services offer benefits beyond what pure maintenance contracts offer. These services are also one of the more challenging services which providers can deliver. Managed communication which includes VoIP, email, and unified communications is a challenging service. Very few providers offer managed communication services than various other types of managed services such as managed network, managed security, managed data center and managed infrastructure.

Managed communication service providers are planning to move their services to cloud-based offerings. This will enable customers to benefit from the choice of having a mobile access for unified communication platforms hosted by third party or managed communication service providers. Moving to a cloud based delivery results in considerable saving associated with the cloud. Managed communication service such as a voice of IP also yields savings in terms of increased capabilities along with savings in terms of international roaming. Managed communication services streamlines core processes which helps in enhancing customer satisfaction.

Managed communication services are challenging as ensuring quality of service is complicated. Also, service providers in the market do not seem to be as responsive and mature as others. Moreover, communication systems are mission critical and hence require specialists to actively manage them. Suppliers and vendors are not adequately staffed and prepared to meet these requirements.

Some of the factors driving the growth of the managed communication services market are improved business process efficiency, need for providing enhanced customer satisfaction, and growing focus on core businesses. The increasing availability of bandwidth and network connectivity is facilitating new types of managed services. However, privacy and security concerns and lack of specialized skilled personnel may restrain the growth of the managed communication services market. On the other hand, growth of managed voice over IP system is providing tremendous growth opportunities to the managed communication services market as these systems are cost effective. In addition to saving cost, managed communication services also manage the environment with a detailed and clear view of people, technologies, and processes that underpin its value and function. Moreover, these systems are flexible i.e. one can assign extensions which are located at other locations.

The global managed communication services market is segmented on the basis of service type, deployment model, enterprise size, and region. In terms of service type, the market can be segmented into managed voice solutions, managed business solutions, managed cloud computing & data center, and managed professional services. The managed business solutions market is further segmented into managed business Internet, managed WAN, and managed LAN. The managed communication services market in terms of deployment model is classified into on-premise and cloud. In terms of enterprise size, the managed communication services market can be segmented into small & medium enterprises, and large enterprises. The market segments in terms of geographical regions are North America, Asia Pacific, Europe, Middle East &Africa (MEA), and South America.

Industry participants leading the managed communication services market with the most significant developments are Fujitsu Ltd., Cisco Systems, Inc., EMC Corporation, IBM Corporation, Alcatel-Lucent, AT&T Inc., Microsoft Corporation, Verizon Communications, Inc., Dell Inc., and TCS Limited among others.

The report offers a comprehensive evaluation of the market. It does so via in-depth qualitative insights, historical data, and verifiable projections about market size. The projections featured in the report have been derived using proven research methodologies and assumptions. By doing so, the research report serves as a repository of analysis and information for every facet of the market, including but not limited to: Regional markets, technology, types, and applications.

The study is a source of reliable data on:

  • Market segments and sub-segments
  • Market trends and dynamics
  • Supply and demand
  • Market size
  • Current trends/opportunities/challenges
  • Competitive landscape
  • Technological breakthroughs
  • Value chain and stakeholder analysis

The regional analysis covers:

  • North America (U.S. and Canada)
  • Latin America (Mexico, Brazil, Peru, Chile, and others)
  • Western Europe (Germany, U.K., France, Spain, Italy, Nordic countries, Belgium, Netherlands, and Luxembourg)
  • Eastern Europe (Poland and Russia)
  • Asia Pacific (China, India, Japan, ASEAN, Australia, and New Zealand)
  • Middle East and Africa (GCC, Southern Africa, and North Africa)

The report has been compiled through extensive primary research (through interviews, surveys, and observations of seasoned analysts) and secondary research (which entails reputable paid sources, trade journals, and industry body databases). The report also features a complete qualitative and quantitative assessment by analyzing data gathered from industry analysts and market participants across key points in the industry’s value chain.

A separate analysis of prevailing trends in the parent market, macro- and micro-economic indicators, and regulations and mandates is included under the purview of the study. By doing so, the report projects the attractiveness of each major segment over the forecast period.

Highlights of the report:

  • A complete backdrop analysis, which includes an assessment of the parent market
  • Important changes in market dynamics
  • Market segmentation up to the second or third level
  • Historical, current, and projected size of the market from the standpoint of both value and volume
  • Reporting and evaluation of recent industry developments
  • Market shares and strategies of key players
  • Emerging niche segments and regional markets
  • An objective assessment of the trajectory of the market
  • Recommendations to companies for strengthening their foothold in the market   

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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