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IT as a service (ITaaS) is an operative model where information technology (IT) service providers offer IT services to businesses. IT is the application of computers to transmit, study, store, retrieve, and manipulate information or data, often in the context of enterprises or other businesses. The IT service provider could be an external IT service provider or an internal IT organization. Global IT as a service  refers to services related to technical expertise that enable organizations to manage, create, optimize, and access information and business processes. IT as a service s also provides restoration and data backup services. This has resulted in higher productivity and reduction of operational costs of organizations.

The global IT as a service market is mainly driven by an increase in the number of start-up companies and rise in the adoption of advanced technologies in order to manage, test, develop, install, troubleshoot, and configure computer hardware and software of an organization on a regular basis. Additionally, increase in emphasis on developing an IT-efficient infrastructure and rise in demand for IT services such as system integration services and consulting services by organizations are boosting the market. Furthermore, increase in the need to support a virtualized IT ecosystem is a major factor propelling the IT as a service market. Increase in migration and digitization to the cloud frame is also fuelling demand for the IT as a service model across the world. However, safety and privacy concerns and rise in hacking incidents on application-based services are some of the major factors that are restraining the market. Further, high cost of advanced infrastructure to manage IT services is hampering market.

Rise in demand for advanced technologies among small and medium enterprises for better network connectivity is anticipated to create new opportunities for the growth of the IT as a service market around the globe.

The global IT as a service market can be segmented based on service, deployment, enterprise size, industry, and region. Based on service, the IT as a service market can be classified into application modernization, application development, performance engineering, system integration, and others. In terms of enterprise size, the market can be categorized into small and medium enterprises and large enterprises. Based on industry, the global IT as a service market can be divided into banking, financial services, and insurance (BFSI); telecom; retail; health care; energy and utilities; and others.

In terms of region, the global IT as a service market can be segmented into Europe, North America, Middle East & Africa, South America, and Asia Pacific. The IT as a service market in North America is estimated to expand at a high growth rate during the forecast period. This is primarily due to the presence of a large number of technical experts and rise in demand for IT services among enterprises in the region. The IT as a service market in Asia Pacific is anticipated to expand significantly during the forecast period. Demand for IT as a service in the region is primarily generated from countries such as India, China, and Japan. Furthermore, technological advancement, rise in globalization, and product escalation in developing countries of the region are expected to present attractive opportunities for the growth of the IT as a service  market in Asia Pacific. Rise in complexity in business processes of IT companies is also boosting demand for IT services in Asia Pacific.

Major players operating in the global IT as a service market include BMC Software, Inc., Hewlett Packard Enterprise Company, International Business Machines Corporation, Red Hat, Inc., VMware, Inc., Accenture plc, Adaptive Computing Enterprises, Inc., CA Technologies, Cisco Systems, Inc., Citrix Systems, Inc., CloudBolt Software, Inc., Conviture, Inc., CSC Computer Sciences Limited, Dell EMC, Egenera, Inc., Embotics Corporation, GigaSpaces Technologies Inc., and Micro Focus International plc..

The report offers a comprehensive evaluation of the market. It does so via in-depth qualitative insights, historical data, and verifiable projections about market size. The projections featured in the report have been derived using proven research methodologies and assumptions. By doing so, the research report serves as a repository of analysis and information for every facet of the market, including but not limited to: Regional markets, technology, types, and applications.

The study is a source of reliable data on:

  • Market segments and sub-segments
  • Market trends and dynamics
  • Supply and demand
  • Market size
  • Current trends/opportunities/challenges
  • Competitive landscape
  • Technological breakthroughs
  • Value chain and stakeholder analysis

The regional analysis covers:

  • North America (U.S. and Canada)
  • Latin America (Mexico, Brazil, Peru, Chile, and others)
  • Western Europe (Germany, U.K., France, Spain, Italy, Nordic countries, Belgium, Netherlands, and Luxembourg)
  • Eastern Europe (Poland and Russia)
  • Asia Pacific (China, India, Japan, ASEAN, Australia, and New Zealand)
  • Middle East and Africa (GCC, Southern Africa, and North Africa)

The report has been compiled through extensive primary research (through interviews, surveys, and observations of seasoned analysts) and secondary research (which entails reputable paid sources, trade journals, and industry body databases). The report also features a complete qualitative and quantitative assessment by analyzing data gathered from industry analysts and market participants across key points in the industry’s value chain.

A separate analysis of prevailing trends in the parent market, macro- and micro-economic indicators, and regulations and mandates is included under the purview of the study. By doing so, the report projects the attractiveness of each major segment over the forecast period.

Highlights of the report:

  • A complete backdrop analysis, which includes an assessment of the parent market
  • Important changes in market dynamics
  • Market segmentation up to the second or third level
  • Historical, current, and projected size of the market from the standpoint of both value and volume
  • Reporting and evaluation of recent industry developments
  • Market shares and strategies of key players
  • Emerging niche segments and regional markets
  • An objective assessment of the trajectory of the market
  • Recommendations to companies for strengthening their foothold in the market   

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

With a robust experience in creating exceptional market reports, Transparency Market Research has emerged as one of the trusted market research companies among a large number of stakeholders and CXOs. Every report at Transparency Market Research goes through rigorous research activity in every aspect. The researchers at TMR keep a close watch on the market and extract beneficial growth-boosting points. These points help the stakeholders to strategize their business plans accordingly.

TMR researchers conduct exhaustive qualitative and quantitative research. This research involves taking inputs from the experts in the market, focused attention on recent developments, and others. This method of research makes TMR stand out from other market research firms.

Here's how Transparency Market Research helps the stakeholders and CXOs through the reports:

Inculcation and Evaluation of Strategic Collaborations: The TMR researchers analyze recent strategic activities like mergers, acquisitions, partnerships, collaborations, and joint ventures. All the information is compiled and included in the report.

Perfect Market Size Estimations: The report analyzes the demographics, growth potential, and capability of the market through the forecast period. This factor leads to the estimation of the market size and also provides an outline about how the market will retrieve growth during the assessment period.

Investment Research: The report focuses on the ongoing and upcoming investment opportunities across a particular market. These developments make the stakeholders aware of the current investment scenario across the market.

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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