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Session border controllers are deployed between the service provider and the enterprise. In the service provider core, session border controllers provide protocol and security normalization. In an enterprise environment, it acts as a segregation point between voice over IP (VoIP) network of businesses and the session initiation protocol (SIP) trunk of the service provider. Call centers, governments, and enterprises of different sizes are migrating their communications to all-IP and transitioning from primary rate interface (PRI) to session initiation protocol (SIP) trunks for public switched telephone network (PSTN) connectivity.

Enterprise session border controller also known as E-SBC is meant to offer superior VoIP interoperability to both service and enterprise providers. E-SBC enables businesses to realize all the benefits of interactive IP communications. Furthermore, it performs SIP protocol media handling and mediation along with enterprise VoIP network protection. Additionally, it also enables remote user mobility, and leverages the cost benefits of cloud based unified communication (UC) services. E-SBCs provide a fundamental building block for scalable and secure enterprise UC architectures. Enterprise session border controller gives efficient performance and robust security with resiliency and reliability. Additionally, it also provides simplified SIP interoperability and multi-vendor PBX.

The market for enterprise session border controllers is expected to be driven by the increasing concern for security and the need to upgrade network infrastructure across the globe. E-SBCs are used to combat VoIP and UC specific threats.VoIP systems can be susceptible to cyber-attacks such as voice or VoIP phishing,eavesdropping, identity theft, theft of service, virus infections, SPAM over Internet Telephony or malware, call tampering, and many more. An E-SBC of high quality is equipped to provide a comprehensive set of security features that protect the WAN network provider and the LAN customer from each other. Furthermore, it also protects them from external security vulnerabilities. E-SBC solutions provide a distributed configuration architecture that segregates LAN-facing configuration from the WAN-facing parameter settings. Additionally, this separation also secures each side from professional as well as legal liabilities and possibly unintended human operator errors or tampering.

Complexity of the enterprise session border controller technology could be a restraining factor for the growth of the market. E-SBC technology demands a certain amount of expertise to maintain and set up. However, training and certification courses based on the enterprise session border controller technology are expected to overcome this restraint in the near future.

The enterprise session border controller market can be segmented on the basis of enterprise size, session size, end use industry, and regions. On the basis of enterprise size, the market can be segmented into small scale enterprise, medium scale enterprise, and large scale enterprise. On the basis of session size, the market can be segmented into up to 32, up to 64, up to 256, up to 600, up to 5000, up to 10,000, up to 5,000, and others. Furthermore, on the basis of end use industry, the market can be segmented into IT & telecommunication, banking and finance, manufacturing, and others.

Geographically, the enterprise session border controller market is segmented into North America, Europe, Asia Pacific, Middle East & Africa, and South America. North America and Europe are expected to lead due to the presence of prominent players from the enterprise session border controller domain across the region. However, the market in Asia Pacific is expected to expand at a significant pace due to the increasing adoption of enterprise session border controller over network infrastructure by various organizations across emerging economies such as China, India, and Japan.

Some of the key players in the enterprise session border controller market are Avaya Inc., Patton Electronics Co., Ingate Systems AB, GENBAND, Edgewater Networks, CISCO Systems Inc., AudioCodes Limited, SONUS, Oracle Corporation, ADTRAN Inc., and more.

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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Enterprise Session Border Controller Market