End User Experience Monitoring (EUEM) helps to monitor user interactions on any platform such as mobile, web, or apps running on virtual and physical devices. EUEM helps to identify and rapidly resolve problems to ensure excellent customer service and workforce productivity. The EUEM solutions monitor and combine insights from infrastructure applications, user experience, and network monitoring, enabling optimized performance. Further, EUEM solutions help to monitor the impact of device performance and application. Increasing usage of online application provides platform to analyze the users experience and requirements. EUEM allows to manage online activity to monitor end user experience, the monitoring solution collects data of website's performance to analyze users experience to discover essential requirements of users and solve user’s problem.
The global end user experience monitoring market is expanding at a rapid pace. Demand for monitoring devices and applications is on the rise among organizations as it helps to solve problems and improves organization workflow. Further, manufacturers are opting for EUEM as it improves operational efficiency and provides a competitive edge. Demand for EUEM is projected to rise in the near future due to an increase in investment in advanced technology across industries. Organizations are adopting end-user experience monitoring solutions to improve IT operational performance, application performance, and business process optimization.
Rise in adoption of technology such as Internet of Things (IoT), Artificial intelligence, and Big Data across industries is anticipated to drive the market growth in the coming years, as it helps companies to resolve problems and improve IT decisions about performance of devices and applications. Over the past few years, technological innovations and advancements in Internet of Things and Big Data have supported the automated workflow industry. Increasing adoption of advanced technology and online usage are expected to drive the end user experience monitoring market. Rise in the number of connected smart devices and increasing IT security budgets are expected to be major drivers of the end user experience monitoring market.
The global end user experience monitoring market can be segmented based on type, enterprise size, component, industry, and region. Based on type, the end user experience monitoring market can be categorized into synthetic monitoring, real user monitoring, hybrid, and others. In terms of enterprise size, the end user experience monitoring market can be classified into small & medium, and large enterprises. End user experience monitoring helps large and small & medium enterprises to improve enterprise workflow and improve decisions regarding failure of devices and application.
Further, based on component, the end user experience monitoring market is divided into platform and services where services are categorized into managed and professional. In terms of industries, the end user experience monitoring market is divided into banking, financial services and insurance (BFSI), utilities, healthcare, oil & gas, retail, technology & media, aerospace & defense, and others. The industries are increasing IT spending in order to adopt advanced technological solutions to improve operational efficiency. Technology & media companies are deploying advanced solutions to deliver service as per the customer preferences in terms of music, games and others.
Based on region, the global end user experience monitoring market can be divided into North America, Europe, Asia Pacific, Middle East & Africa, and South America. These geographic regions are further analyzed at the country level, wherein top countries across North America are the U.S. and Canada. Europe includes market analysis across the U.K., Germany, France, and the Rest of Europe. Similarly, the end user experience monitoring market in Asia Pacific is studied and analyzed across India, China, Japan, Australia, and the Rest of Asia Pacific. The top countries in Middle East & Africa and South America include GCC countries, South Africa, and Brazil.
Major companies operating in the global end user experience monitoring market include Akamai Technologies, Alyvix, AppDynamics (Cisco), AppEnsure, AppNeta, Bitbar.com, BMC Software, Inc., Citrix Technology, IBM Corporation, and Zoho Corporation.
This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.
Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:
- Customer Experience Maps
- Insights and Tools based on data-driven research
- Actionable Results to meet all the business priorities
- Strategic Frameworks to boost the growth journey
The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.
The following regional segments are covered comprehensively:
- North America
- Asia Pacific
- Latin America
- The Middle East and Africa
The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.
Below is a snapshot of these quadrants.
1. Customer Experience Map
The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.
2. Insights and Tools
The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.
3. Actionable Results
The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.
4. Strategic Frameworks
The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.
The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:
1. What can be the best investment choices for venturing into new product and service lines?
2. What value propositions should businesses aim at while making new research and development funding?
3. Which regulations will be most helpful for stakeholders to boost their supply chain network?
4. Which regions might see the demand maturing in certain segments in near future?
5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?
6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?
7. Which government regulations might challenge the status of key regional markets?
8. How will the emerging political and economic scenario affect opportunities in key growth areas?
9. What are some of the value-grab opportunities in various segments?
10. What will be the barrier to entry for new players in the market?
Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.