E-Commerce Lockers Market: Introduction

Last mile delivery is the major challenge for e-Commerce businesses. Inefficiencies due to waiting of the customer to pick the packages, delayed delivery times, and return of the parcels due to unavailability of the customer are the major problems hampering the growth of e-Commerce businesses worldwide. These problems are highly visible in urban areas, where the working population is highly concentrated and living busy life. Recent trends in e-Commerce business sector shows that, new age entrepreneurs are coming with very innovative ideas to solve these problems.  Even existing well established e-Commerce businesses are increasingly adopting these solutions. E-Commerce locker is one of such solution. These automated parcel delivery terminals are available 24/7 and are strategically located at easily accessible locations like metro stations, residential complexes and official complexes. E-Commerce lockers will be deployed in major highly populated localities, which are easily accessible to customers. E-Commerce companies can deliver the goods to those lockers, and such parcels can be received by customers by using the digital password sent by e-Commerce companies. E-Commerce lockers are also known as smart lockers. Usually these startups are providing complete rental services of e-Commerce lockers to e-Commerce companies.

E-Commerce Lockers: Market Dynamics

Indian startups like Smartbox and QikPod are providing smart e-Commerce lockers at various locations in India and has tied up with e-commerce companies for the delivery of products. There is also a company called Boxz Lockers in Hong Kong which is also into smart e-Commerce lockers rental services business. Amazon too has setup its own smart e-Commerce lockers in various countries. The rising demand for smart lockers and trend of digitization is expected to drive the e-commerce lockers market in coming years. The cost of global e-Commerce goods delivery, excluding sorting, pickup and line haul amounts to more than 70 billion euros, with China, Germany and the United States accounting for more than 40% of the market.

E-Commerce smart lockers are expected to help e-Commerce businesses to greatly reduce this cost. Average cost of a smart locker ranges between US$ 2000 to US$ 2500. As an estimation, if a smart locker receives 100 products every day, and the rental charge is 50 cents per product delivery. Then the yearly revenue received from a smart locker will be US$ 18,350. It is anticipated that the e-Commerce lockers market will grow at a lucrative CAGR during the forecast period. Manufacturers of e-Commerce lockers and rental services can benefit hugely from this demand growth. Key options available with smart e-Commerce lockers are:

  • Indoor or Outdoor Lockers
  • Industrial Touch PC with Locker Software Suite Package
  • Integrated Web Camera
  • Integrated Payment gateways
  • Integrated barcode Scanners
  • Integrated Label Printers
  • Integrated CCTV Camera setup

E-Commerce Lockers: Market Segmentation

The e-Commerce lockers market is segmented on the basis of target market, and product type. On the basis of target market, the global e-Commerce Lockers market is segmented into:

  • Ecommerce players
  • Logistics providers
  • Courier companies
  • Offline retailers

Based on the product type, global e-Commerce lockers market is segmented into:

  • Temperature Controlled e-Commerce Lockers
  • Non-Temperature Controlled e-Commerce Lockers

E-Commerce Lockers Market: Regional outlook

E-Commerce lockers market has been segmented on the basis of region into North America, Latin America Eastern Europe, Western Europe, Asia Pacific Excluding Japan (APEJ), Middle East & Africa (MEA), and Japan.  North America is expected to dominate the overall global e-Commerce lockers market, followed by Western Europe and APEJ.

E-Commerce Lockers Market: Key players

Some of the players associated with the global e-Commerce lockers market are VLocker, KEBA group, Falcon Autotech Private Limited, Package Concierge, Inc., LeapMile Logistics Pvt.Ltd. (QikPod), Smartbox Ecommerce Solutions Pvt. Ltd., Blue Dart Express Ltd, Amazon, Alibaba and others.

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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