In the age of technology, it is important for companies to provide information about their products and services to consumers on all digital platforms. This helps consumers to take advantage of their devices and benefits companies by engaging customers anywhere and anytime. Companies are adopting digital experience technology to give this advantage to their customers. 

Digital experience is the interaction experience of a user (employee, customer, or partner), with an organization on a digital platform using technology. Digital platforms can be a mobile app, website, wearable device, or smart watch. Digital customer experience is important to an organization from the marketing perspective. 

In order to improve business efficiency and gain competitive advantage, companies are providing capabilities that meet customer expectation of immediately getting what they need or want. Digital experience technology helps the organization to provide these capabilities. Organizations use digital experience technology to connect their customers immediately to the reliable content or information they are searching. Digital experience tools are used to create and deliver multichannel digital experiences.

Rising expectations of customers and increasing penetration of smartphones are the key factors driving the growth of the digital experience technology market. Organizations are now understanding the importance of digital experiences as they know that customers have become more vigilant and they expect organizations to be capable of providing anytime, anywhere services to them. The growth in smartphone penetration has further fuelled this expectation of customers.

However, organizations are facing challenges while adopting digital experience technology. Inadequate integration of software products in addition to content explosion are the major factors slowing the growth of the digital experience technology market. Some organizational issues such as an absence of management leadership, failure to find required creative and software help, and staff scarcity act as major obstacles to the execution of the digital experience. 

Digital experience technology market can be segmented on the basis of type of technology, end user vertical, size of the organization, and geography.

On the basis of technology type, the digital experience market can be segmented into web content management ecosystems, ecommerce software, beacons and other location technology, mobile applications, and marketing applications. Web content management platform is expected to dominate the digital experience technology market followed by marketing applications and ecommerce software. Mobile application is expected to grow faster than any other technology during the forecast period due to increasing penetration of smartphones and tablets. 

Based on end user segment, the market can be segmented into BFSI, healthcare and life sciences, retail, information technology (IT) & telecom, media and entertainment, and others. Healthcare and life sciences, and retail industry are adopting digital experience technology faster to engage with their customers anytime anywhere. The digital experience technology is also expected to grow in the IT and telecom sector during the forecast period. 

Based on geography, the digital experience technology market is segmented into North America, Europe, Asia Pacific, Middle East and Africa (MEA), and South America. North America is expected to dominate the digital experience technology market as North American companies are emphasizing more on providing quality customer experiences. 

On the basis of organization size, the digital experience market can be segmented into small and medium enterprise (SME), and large enterprise. 

Major players providing digital experience technology are Acquia, Adobe, Demandware, IBM, Oracle, SAP Hybris, Salesforce, SDL, Sitecore, and EPiServer. Some of the other vendors are Digital River, HP Automony, Intershop, and OpenText. 

The report offers a comprehensive evaluation of the market. It does so via in-depth qualitative insights, historical data, and verifiable projections about market size. The projections featured in the report have been derived using proven research methodologies and assumptions. By doing so, the research report serves as a repository of analysis and information for every facet of the market, including but not limited to: Regional markets, technology, types, and applications.

The study is a source of reliable data on:

  • Market segments and sub-segments
  • Market trends and dynamics
  • Supply and demand
  • Market size
  • Current trends/opportunities/challenges
  • Competitive landscape
  • Technological breakthroughs
  • Value chain and stakeholder analysis

The regional analysis covers:

  • North America (U.S. and Canada)
  • Latin America (Mexico, Brazil, Peru, Chile, and others)
  • Western Europe (Germany, U.K., France, Spain, Italy, Nordic countries, Belgium, Netherlands, and Luxembourg)
  • Eastern Europe (Poland and Russia)
  • Asia Pacific (China, India, Japan, ASEAN, Australia, and New Zealand)
  • Middle East and Africa (GCC, Southern Africa, and North Africa)

The report has been compiled through extensive primary research (through interviews, surveys, and observations of seasoned analysts) and secondary research (which entails reputable paid sources, trade journals, and industry body databases). The report also features a complete qualitative and quantitative assessment by analyzing data gathered from industry analysts and market participants across key points in the industry’s value chain.

A separate analysis of prevailing trends in the parent market, macro- and micro-economic indicators, and regulations and mandates is included under the purview of the study. By doing so, the report projects the attractiveness of each major segment over the forecast period.

Highlights of the report:

  • A complete backdrop analysis, which includes an assessment of the parent market
  • Important changes in market dynamics
  • Market segmentation up to the second or third level
  • Historical, current, and projected size of the market from the standpoint of both value and volume
  • Reporting and evaluation of recent industry developments
  • Market shares and strategies of key players
  • Emerging niche segments and regional markets
  • An objective assessment of the trajectory of the market
  • Recommendations to companies for strengthening their foothold in the market  

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis. 



Custom Market Research Services

TMR offers custom market research services that help clients to get information on their business scenario required where syndicated solutions are not enough.


Digital Experience Technology Market

Pre Book