Canada Hosted PBX Market: Snapshot

Adoption of cloud and related services has elevated due to the competitive advantages offered by cloud in business communication, operations and other crucial organizational functions. Enterprises with higher employee size would require huge communication set up to work efficiently. Moreover, with hosted PBX the efforts required to set-up new equipment for business communication is drastically reduced. With the increasing enterprise size, need for robust communication tools has also increased. Such factors have led to increase in demand of hosted PBX market in Canada. The hosted PBX market in Canada is expected to experience higher demand during the forecast period 2017 to 2025.

Canada’s hosted PBX market is driven by increasing demand for enterprise mobility and workforce as well as multiple benefits offered by hosted PBX services such as minimized operational expenses, elimination of additional set up costs among others. Growing adoption of wireless services in small, medium and large enterprises is also expected to fuel the demand for hosted PBX market in Canada. It is projected to generate US$459.6 mn in 2017. Furthermore, the market is projected to expand at a CAGR of 18.2% during the forecast period 2017 to 2025 reaching US$1.75 bn by 2025.

canada hosted pbx market

Large Enterprises to Account for Leading Share in Canada Hosted PBX Market

The hosted PBX market in Canada can be broadly classified on the basis of enterprise size and end-use application. Based on enterprise size, the market can be bifurcated into small and medium enterprises and large enterprises. Of these, large enterprises held dominance and is expected to continue boating the larger share through the course of the forecast period. By the end of 2017, overall shares held by the segment is expected to reach 68.7%. However, over the coming years, growth in the small and medium enterprises segment is expected to elevate as they exhibit a higher adoption of hosted PBX with an aim of minimizing operational expenses.  

Telecom & IT to Continue Leading Market as Dominant Application Segment

Based on application, the key segments in the Canada hosted PBX market are include banking, financial services and insurance (BFSI), telecom and IT, healthcare, government, retail, hospitality, education and others such as manufacturing and transportation. As Canada holds the reputation of one of the earliest adopters of the latest technologies, it boasts a highly sophisticated telecom & IT infrastructure. Hence the country exhibits a rising adoption of advanced information technology. The companies located in Canada are mostly looking for cost-effective and advanced communication solutions. While this fuels the demand for hosted PBX, similarly given the scenario the telecom and IT sector has emerged as a key contributor to the market. In 2016, the telecom and IT sector held the dominant share of 20.1% in the market. It is expected to remain the market lead through the forecast period.

Besides this the Canada hosted PBX market is also expected to witness rising demand in government, BFSI, hospitality, and retail sectors. The rising demand for better enterprise and workforce mobility, besides the growing awareness about multiple benefits offered by PBX such as elimination of additional set-up cost and minimizing operational expected, will aid the market’s expansion in Canada.

Some of the key service providers engaged in Canada’s hosted PBX were, 3CX, Mitel Networks Corporation, Bell Canada, BroadConnect Technologies Inc., Cisco Systems Inc., Microsoft Corporation, Allstream, Inc., Alpha Telecom Services Inc., Birch Communications, AstraQom International, Voysis IP solution Inc.,Ringcentral and Telus Communications.

Growing Trend of Remote Working Mechanisms due to COVID-19 will strengthen the Growth Prospects across the Hosted PBX Market

The hosted PBX market expects a good growth-share across the assessment period of 2017-2025. The escalating adoption of cloud technology has significantly boosted the growth rate of the hosted PBX market. The increasing influence of hosted PBX across a large number of small and medium enterprises will bring good growth opportunities.

  • A hosted PBX (Private Branch Exchange) is a telephone switching system that’s accessible over the cloud network. It offers businesses the ability to manage their phone systems through a user-friendly control panel. Precisely, a hosted PBX shifts the communications and phone infrastructure to a trusted VoIP provider. The functionalities of these hosted PBXs will bring extensive growth prospects for the hosted PBX market.
  • The rising government initiatives to promote digitization across their services will add extra stars of growth to the hosted PBX market. The government bodies of numerous countries have adopted these systems, thus laying a red carpet of growth. The high cost of traditional calling systems and the ease of operating modern telephony systems are vital factors that will influence the growth of the hosted PBX market to a great extent.
  • The heightening requirement for upgrades from the conventional mode of PBX to the cloud-based models will prove to be a great growth booster for the hosted PBX market. The low cost of deployment and installation is expected to bring immense growth prospects for the hosted PBX market.
  • The COVID-19 pandemic has proved to be a good growth booster for the hosted PBX market. The work-from-home mechanism on the back of the lockdown restrictions will turn the tables of growth across the hosted PBX market. Many companies are expected to continue remote work mechanisms even after the pandemic subsides due to a string of benefits. This aspect will serve as a vital growth-generating factor for the hosted PBX market.

Canada Hosted PBX Market: Overview

Hosted PBX is a telephone exchange system that works on the IP concept. Unlike the conventional PBX systems which require additional telephone systems for extension, the extensions in a hosted PBX system are connected through the internet and do not require additional equipment. Furthermore, both the incoming and outgoing phone calls are connected through virtual system which simplifies the communication processes.

Hosted PBX Market report provides analysis for the period 2015 – 2025, wherein the period from 2017 to 2025 is the forecast period and 2016 is the base year. The report covers all the major trends and technologies playing influential role in the hosted PBX market’s growth over the forecast period. It also highlights the drivers, restraints, and opportunities expected to impact market’s growth during the said period. The study provides a complete perspective on Canada’s hosted PBX service market’s evolution throughout the above mentioned forecast period in terms of revenue (in US$ Mn).

Canada Hosted PBX Market: Scope of the Report

The market overview section of the report demonstrates the market dynamics such as drivers, restraints, and opportunities that influence the current nature and future status of this market along with the key indicators and trends. An attractiveness analysis has also been provided for every segment in the report, in order to provide a thorough understanding of the overall scenario in the hosted PBX market. Moreover, the report provides an overview of various strategies adopted by the key players present in the market. Key market indicators included in the report provide significance of the factors which are capable of changing the market scenario. These indicators are expected to define the market position during the forecast period.

This report provides all the essential information required to understand the key developments in the hosted PBX market, growth trend of each segment and companies’ strategies to efficiently compete in the market. Also, the report provides insights related to trends and their impact on the market. Furthermore, Porter’s Five Forces analysis explains the factors which are currently affecting the hosted PBX market. This report also provides the ecosystem analysis for the hosted PBX market which explains the participants of the ecosystem.

Canada Hosted PBX Market: Key Segments

Canada’s hosted PBX market segmentation is done on the basis of enterprise size and end-use applications. The enterprise size segment includes small and medium enterprises and large enterprises. On the basis of end- use application hosted PBX market is segmented into BFSI, Telecom and IT, Healthcare, retail, media and entertainment, government, hospitality, education and others.

Furthermore, the report analyzes the factors that drive and hamper the growth of Hosted PBX market for each segment. The report also discusses the prevailing market trends, prospective growth opportunities, and major strategies increasing the popularity of the hosted PBX market. Also, the market share analysis and competitive strategies adopted by key players in Canada’s hosted PBX market are included in the report. Furthermore, the report provides market share analysis of key players engaged in hosted PBX market of Canada.

Companies Mentioned in the Report

Major business strategies adopted by key players, SWOT analysis and product offerings have also been identified in the research report. The prominent service providers engaged in Canada’s hosted PBX market include 3CX, Mitel Networks Corporation, Bell Canada, BroadConnect Technologies Inc., Cisco Systems Inc., Microsoft Corporation, Allstream, Inc., Alpha Telecom Services Inc., Birch Communications, AstraQom International, Voysis IP solution Inc., Ringcentral and Telus Communications.

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
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  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

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The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

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The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

The Hosted PBX market is segmented as below:

Canada Hosted PBX Market

By Enterprise size

  • Small and medium enterprises
  • Large enterprises

By End-use application

  • BFSI
  • Telecom & IT
  • Health Care
  • Retail
  • Media and Entertainment
  • Government
  • Hospitality
  • Education
  • Others (Manufacturing and Transportation)

With a robust experience in creating exceptional market reports, Transparency Market Research has emerged as one of the trusted market research companies among a large number of stakeholders and CXOs. Every report at Transparency Market Research goes through rigorous research activity in every aspect. The researchers at TMR keep a close watch on the market and extract beneficial growth-boosting points. These points help the stakeholders to strategize their business plans accordingly.

TMR researchers conduct exhaustive qualitative and quantitative research. This research involves taking inputs from the experts in the market, focused attention on recent developments, and others. This method of research makes TMR stand out from other market research firms.

Here's how Transparency Market Research helps the stakeholders and CXOs through the reports:

Inculcation and Evaluation of Strategic Collaborations: The TMR researchers analyze recent strategic activities like mergers, acquisitions, partnerships, collaborations, and joint ventures. All the information is compiled and included in the report.

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Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

Chapter 1 Preface
1.1 Market defination and  Scope
1.2 Market Segmentation
1.3 Key Research Objectives
1.4 Research Highlights

Chapter 2 Assumptions and Research methodology

Chapter 3 Executive Summary: Canada Hosted PBX Market

Chapter 4 Market Overview
4.1 Introduction
      4.1.1 Definition
      4.1.2 Industry Developments
4.2 Market Dynamics
      4.2.1 Drivers
      4.2.2 Restraints
      4.2.3 Opportunity
4.3 Canada Hosted PBX Market Analysis and Forecasts, 2015 – 2025
      4.3.1 Market Revenue Projections (US$ Mn)
4.4 Pricing Model Analysis
      4.4.1 PBX Provider Services and Pricing Overview
4.5 Value Chain Analysis
4.6 Porter’s Five Forces Analysis
4.7 Hosted PBX Market Outlook

Chapter 5 Canada Hosted PBX Market Analysis and Forecast by Enterprise Size
5.1 Introduction
5.2 Market Size (US$ Mn) Forecast By Enterprise Size
      5.2.1 Small and Medium-sized Enterprises, 2015 – 2025 (US$ Mn)
      5.2.2 Large Enterprises, 2015 – 2025 (US$ Mn)
5.3 Comparison Matrix
5.4 Market Attractiveness By Enterprise Size

Chapter 6 Canada Hosted PBX Market Analysis and Forecast by End-use Application
6.1 Introduction
6.2 Market Size (US$ Mn) Forecast By End-use Application
      6.2.1 Banking, Financial services and Insurance (BFSI) , 2015 – 2025 (US$ Mn)
      6.2.2 Telecom & IT, 2015 – 2025 (US$ Mn)
      6.2.3 Healthcare, 2015 – 2025 (US$ Mn)
      6.2.4 Retail, 2015 – 2025 (US$ Mn)
      6.2.5 Media & Entertainment, 2015 – 2025 (US$ Mn)
      6.2.6 Government, 2015 – 2025 (US$ Mn)
      6.2.7 Hospitality, 2015 – 2025 (US$ Mn)
      6.2.8 Education, 2015 – 2025 (US$ Mn)
      6.2.9 Others (Transportation and Manufacturing) , 2015 – 2025 (US$ Mn)
6.3 Comparison Matrix
6.4 Market Attractiveness By End-use Application

Chapter 7 Competition Landscape
7.1 Market Player – Competition Matrix (By Tier and Size of companies)
7.2 Market Share Analysis By Company (2016)
7.3 Company Profiles
      7.3.1 3CX Ltd.
              7.3.1.1 Company Detail
              7.3.1.2 Company Description
              7.3.1.3 Financial Overview
              7.3.1.4 SWOT Analysis
              7.3.1.5 Strategic Overview
      7.3.2 Alpha Telecom Services Inc.
              7.3.2.1 Company Detail
              7.3.2.2 Company Description
              7.3.2.3 Financial Overview
              7.3.2.4 SWOT Analysis
              7.3.2.5 Strategic Overview
      7.3.3 Mitel Networks Corporation
              7.3.3.1 Company Detail
              7.3.3.2 Company Description
              7.3.3.3 Financial Overview
              7.3.3.4 SWOT Analysis
              7.3.3.5 Strategic Overview
      7.3.4 Bell Canada
              7.3.4.1 Company Detail
              7.3.4.2 Company Description
              7.3.4.3 Financial Overview
              7.3.4.4 SWOT Analysis
              7.3.4.5 Strategic Overview
      7.3.5 Cisco Systems Inc.
              7.3.5.1 Company Detail
              7.3.5.2 Company Description
              7.3.5.3 Financial Overview
              7.3.5.4 SWOT Analysis
              7.3.5.5 Strategic Overview
      7.3.6 Microsoft Corporation
              7.3.6.1 Company Detail
              7.3.6.2 Company Description
              7.3.6.3 Financial Overview
              7.3.6.4 SWOT Analysis
              7.3.6.5 Strategic Overview
      7.3.7 AllStream, Inc.
              7.3.7.1 Company Detail
              7.3.7.2 Company Description
              7.3.7.3 Financial Overview
              7.3.7.4 SWOT Analysis
              7.3.7.5 Strategic Overview
      7.3.8 AstraQomInternational
              7.3.8.1 Company Detail
              7.3.8.2 Company Description
              7.3.8.3 Financial Overview
              7.3.8.4 SWOT Analysis
              7.3.8.5 Strategic Overview
      7.3.9 Birch Communications
              7.3.9.1 Company Detail
              7.3.9.2 Company Description
              7.3.9.3 Financial Overview
              7.3.9.4 SWOT Analysis
              7.3.9.5 Strategic Overview
      7.3.10 BroadConnect Telecom Inc.
              7.3.10.1 Company Detail
              7.3.10.2 Company Description
              7.3.10.3 Financial Overview
              7.3.10.4 SWOT Analysis
              7.3.10.5 Strategic Overview
      7.3.11 Broadsoft, Inc.
              7.3.11.1 Company Detail
              7.3.11.2 Company Description
              7.3.11.3 Financial Overview
              7.3.11.4 SWOT Analysis
              7.3.11.5 Strategic Overview
      7.3.12 Digitcom Canada (Hosted PBX)
              7.3.12.1 Company Detail
              7.3.12.2 Company Description
              7.3.12.3 Financial Overview
              7.3.12.4 SWOT Analysis
              7.3.12.5 Strategic Overview
      7.3.13 Nurango Networks
              7.3.13.1 Company Detail
              7.3.13.2 Company Description
              7.3.13.3 Financial Overview
              7.3.13.4 SWOT Analysis
              7.3.13.5 Strategic Overview
      7.3.14 Ringcentral, Inc.
              7.3.14.1 Company Detail
              7.3.14.2 Company Description
              7.3.14.3 Financial Overview
              7.3.14.4 SWOT Analysis
              7.3.14.5 Strategic Overview
      7.3.15 Telus Communications
              7.3.15.1 Company Detail
              7.3.15.2 Company Description
              7.3.15.3 Financial Overview
              7.3.15.4 SWOT Analysis
              7.3.15.5 Strategic Overview
      7.3.16 Introtel Communications Inc.
              7.3.16.1 Company Detail
              7.3.16.2 Company Description
              7.3.16.3 Financial Overview
              7.3.16.4 SWOT Analysis
              7.3.16.5 Strategic Overview
      7.3.17 Rogers Communications Inc.
              7.3.17.1 Company Detail
              7.3.17.2 Company Description
              7.3.17.3 Financial Overview
              7.3.17.4 SWOT Analysis
              7.3.17.5 Strategic Overview
      7.3.18 Voysis IP Solutions Inc.
              7.3.18.1 Company Detail
              7.3.18.2 Company Description
              7.3.18.3 Financial Overview
              7.3.18.4 SWOT Analysis
              7.3.18.5 Strategic Overview
      7.3.19 TeraGo Networks Inc.
              7.3.19.1 Company Detail
              7.3.19.2 Company Description
              7.3.19.3 Financial Overview
              7.3.19.4 SWOT Analysis
              7.3.19.5 Strategic Overview

Chapter 8 Key Takeaways

List of Tables

Table 1: PBX hardware pricing
Table 2: PBX license/subscription pricing
Table 3: Canada Hosted PBX Market Forecast, By Enterprise Size, 2015–2025 (US$ Mn)
Table 4: Canada Hosted PBX Market Forecast, By End-use Application, 2015–2025 (US$ Mn)

List of Figures

Figure 1: Canada Hosted PBX Market Revenue Projections, 2015 - 2025 (US$ Mn)
Figure 2: Canada Hosted PBX Market – Porter’s Five Forces Analysis
Figure 3: Canada Hosted PBX Market – Porter’s Five Forces Analysis
Figure 4: Canada Market Value Share (Revenue) By Enterprise Size (2017)
Figure 5: Canada Market Value Share (Revenue) By End-use Application (2017)
Figure 6: Canada Hosted PBX Market Value Share Analysis, By Enterprise Size, 2017 and 2025
Figure 7: Canada Hosted PBX Market Revenue, By Enterprise Size, SME
Figure 8: Canada Hosted PBX Market Revenue, By Enterprise Size, Large Enterprise
Figure 9: Canada Hosted PBX Comparison Matrix, By Enterprise Size
Figure 10: Canada Hosted PBX Market Attractiveness Analysis, By Enterprise Size
Figure 11: Canada Hosted PBX Market Value Share Analysis, By End-use Application, 2017 and 2025
Figure 12: Canada Hosted PBX Market Revenue, By End-use Application, BFSI
Figure 13: Canada Hosted PBX Market Revenue, By End-use Application, Telecom & IT
Figure 14: Canada Hosted PBX Market Revenue, By End-use Application, Healthcare
Figure 15: Canada Hosted PBX Market Revenue, By End-use Application, Retail
Figure 16: Canada Hosted PBX Market Revenue, By End-use Application, Media and Entertainment
Figure 17: Canada Hosted PBX Market Revenue, By End-use Application, Government
Figure 18: Canada Hosted PBX Market Revenue, By End-use Application, Hospitality
Figure 19: Canada Hosted PBX Market Revenue, By End-use Application, Education
Figure 20: Canada Hosted PBX Market Revenue, By End-use Application, Others
Figure 21: Canada Hosted PBX Comparison Matrix, By End-use Application
Figure 22: Canada Hosted PBX Market Attractiveness Analysis, By End-use Application
Figure 23: Canada Hosted PBX Market Share Analysis (2016)

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Canada Hosted Pbx Market