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An automatic dialer is used to maintain cost efficiency and high level of utilization of calls in a call center. Auto dialing can help lead generation and sales teams to increase efficiency. An automatic dialer is used to handle high engagement business calls. It is also used to direct text SMS or voice messages from an enterprise environment monitoring system to a user’s phone capable of receiving SMS or voice messages. Many small call centers are utilizing auto dialers. Automatic dialers are gradually being used in remote call centers, with the requesting qualities such as mobile applications integrated with the dialer to support employees working from home. Organizations also want to enhance the efficiency of call centers by using automatic dialers.

The automatic dialer is a single channel voice dialer and can be used with any device. The automatic dialer can be encoded to store numbers to dial. This automatic dialer also provides a recorded message for up to 16 seconds. The automatic dialer should be a self-reliant, solid state device.

The automatic dialer software is highly reliable, secure, and scalable and is compliant with local laws and regulations and runs the call center with efficiently. An automatic dialer helps achieve the goals of an agent, customer service executive, sales manager, contact center manager, or IT/technical manager.

Contact centers have several campaigns for various processes such as following up and developing inbound leads, market research and surveys, and cold calling for lead generation etc. Manual dialing would not help in accomplishing the competitive targets. Using a manual dialer means the agent has to talk for around 15-20 minutes per hour. Automatic dialer software is commercially and operationally viable for a contact center as it increases the agent productivity and reduces idle time and consistently increases the talk time per hour. The automatic dialer automates the procedure of exchanging between outbound and inbound calling. It is able to control the speed of the call flow by balancing inbound and outbound calls by using various features such as variable dial ratios and call queuing.

These factors are projected to drive the growth of the automatic dialer market in the coming years. However, challenges in automatic dialers such as errors and cost of the software are projected to restrain the market in the near future. Nevertheless, an automatic dialer is used to increase efficiency and enhance productivity; hence, multiple call centers have the opportunity to adopt automatic dialer software.

The global automatic dialer market can be segmented based on component, type, and region. Based on component, the automatic dialer market can be bifurcated into software and services. The software segment can be further categorized into on premise and cloud. Based on type, the automatic dialer market can be bifurcated into predictive dialer, progressive dialer, power dialer, and preview dialer.

In terms of region, the global automatic dialer market can be segmented into North America, Europe, Asia Pacific, Middle East & Africa, and South America. North America is anticipated to hold a leading share of the global automatic dialer market during the forecast period, due to the presence of global players in the region.

Leading companies operating in the global automatic dialer market include Five9, Inc., eTollFree, Newfies-Dialer, KOOKOO, Inc., PhoneBurner, Fenero, Inc., Talkdesk, Inc., Sales Sling, Inc., RingCentral, Inc., NICE inContact, XenCALL Inc., Enghouse Interactive, CenturionCares, Inc., Aircall, Inc., Aspect Unified IP, Inc., Twilio INC. ChaseData Corp., NewVoiceMedia, Inc. PureCloud, Inc., and Noble Enterprise. Companies are concentrating on launching innovative services to strengthen their position in the market and increase their customer base. They are also spending on research and development operations and concentrating on providing customized services.

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

With a robust experience in creating exceptional market reports, Transparency Market Research has emerged as one of the trusted market research companies among a large number of stakeholders and CXOs. Every report at Transparency Market Research goes through rigorous research activity in every aspect. The researchers at TMR keep a close watch on the market and extract beneficial growth-boosting points. These points help the stakeholders to strategize their business plans accordingly.

TMR researchers conduct exhaustive qualitative and quantitative research. This research involves taking inputs from the experts in the market, focused attention on recent developments, and others. This method of research makes TMR stand out from other market research firms.

Here's how Transparency Market Research helps the stakeholders and CXOs through the reports:

Inculcation and Evaluation of Strategic Collaborations: The TMR researchers analyze recent strategic activities like mergers, acquisitions, partnerships, collaborations, and joint ventures. All the information is compiled and included in the report.

Perfect Market Size Estimations: The report analyzes the demographics, growth potential, and capability of the market through the forecast period. This factor leads to the estimation of the market size and also provides an outline about how the market will retrieve growth during the assessment period.

Investment Research: The report focuses on the ongoing and upcoming investment opportunities across a particular market. These developments make the stakeholders aware of the current investment scenario across the market.

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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Automatic Dialer Market

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