Appointment scheduling software is used by business enterprises to systematically manage their appointments and bookings. Appointment scheduling software allows users to access their online schedule directly on their email or text, and makes it easy to book appointments directly from their phones, check their payment history, and complete their schedules. Moreover, appointment scheduling software provides tools for lead collection, paperless registration, and staff & class descriptions. It has the ability to synchronize the calendar automatically according to the time zone of the user and update the user with regular alerts and reminders about the scheduled appointments.

Various software providers offer user-based customized appointment scheduling software that enables the user to make required changes. Appointment scheduling software has wide usage in automotive industries, banking, and financial services, besides healthcare, education, retail industry, and marketing. These are available in versions compatible across platforms – Android, iOS, and others as customized.

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Appointment Scheduling Software Market- Competitive Landscape     

  • In May 2019, MINDBODY acquired Bowtie.ai (Bowtie), an appointment-based business that provides an automated AI-driven virtual receptionist solution for organizations. This solution can easily book clients appointments online, reply to questions, and also empowers live chat over SMS and web.
  • In January 2019, Appointy Software Inc. launched its new pricing plan for its appointment scheduling software “Appointy” to provide better accessibility for the user at a reasonable price. 

MINDBODY Inc.

Founded in 2001 and located in the United States, MINDBODY Inc. provides cloud-based business management software for small & medium-sized businesses in various industries such as financial, healthcare, and others. The company’s cloud-based platform easily accesses online booking, offers a point-of-sale option, keeps client notifications updated, and also personalizes the experience.

Appointy Software Inc.

Found in 2006 and located in the United States, Appointy Software Inc. majorly provides online scheduling software solutions. The company’s online scheduling platform easily enables users to schedule appointments, workshops, classes, events, rides, tours, and activities. It provides inherent marketing tools that include e-mail marketing, social promotion, and deals & discounts for businesses.

YouCanBook.me Ltd

Founded in 2008 and based in the United States, YouCanBook.me Ltd is mainly engaged in providing online scheduling solutions for large, and small & medium enterprises worldwide. The company’s cloud-based scheduling solutions offer user based customized appointment platforms that provide flexibility with schedules and regular updates on mail besides other options.  

SimplyBook.me Ltd.

Founded in 2001 and located in Cyprus, European Union (EU), SimplyBook.me Ltd. provides online appointment scheduling solutions for small & medium-sized businesses. Its scheduling solutions are specifically designed to provide better-quality booking services for businesses worldwide.

Pulse 24/7 Inc.

Established in 2015 and located in the United States, Pulse 24/7 Inc. mainly provides scheduling solutions, mobile payments, customer retention solutions, social media scheduling & automation, customer relationship management, and mobile booking.

Some of the prominent players in the appointment scheduling software market are Sceduleonce, YouCanBook.me Ltd, SimplyBook.me Ltd, Ambious Group Inc. (Veribook), Bookwhen Ltd, BookingKoala LLC, Bookingkit GmbH, CozyCal Scheduling Inc, Squarespace (Acuity Scheduling), Calendy LLC, Appointy Software Inc., Pulse 24/7 Inc., and CozyCal Scheduling Inc.

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Appointment Scheduling Software Market Dynamics

Rapid adoption of cloud-based software in organizations driving the appointment scheduling software market

The rapid emergence of cloud-based software has significantly transformed the way information technology services are majorly used in organizations. Cloud-based appointment scheduling software platforms cover large, and small & medium size businesses in health care, banking & financial services, legal services, and many other sectors. cloud based software can easily make a custom website for organizations to show business information, customer reviews, a list of services, and other facilities to enable and schedule appointments. It usually supports users to customize their booking pages directly on their website. It also enables operators to send their appointment notices to their customers and clients through SMS, email, or text. Therefore, rapid adoption of cloud-based appointment scheduling software in organizations is positively impacting the growth of the market worldwide.

High costing issues with appointment scheduling software restraining market growth

Cloud based or desktop based appointment scheduling software is usually expensive compared to manual appointment systems. Features such as schedule appointments, access existing bookings, pay for events, and other services make the software expensive. Consequently, small enterprises are facing problems in adopting the software successfully. However, software companies are currently focusing on providing user based customized software that is expected to help reduce cost of cloud based or desktop based appointment scheduling software in future.

Appointment Scheduling Software Market Segmentation

Based on deployment, the appointment scheduling software market is segmented into

  • Web based
  • Desktop based

Based on platform, the appointment scheduling software market is segmented into

  • Android
  • IOS
  • Others

In terms of enterprise size, the appointment scheduling software market is segmented into

  • Large enterprises
  • Small & medium enterprises

Based on end-user, the appointment scheduling software market is segmented into

  • Corporate
  • Healthcare
  • Education
  • BFSI
  • Retail
  • Others (Marketing & Advertising)

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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