Application Management & Support Services Market - Overview

Application management involves maintenance, change and enhancement services and support for applications throughout the application lifecycle. Application management and support services are outsourced to various organizations having expertise in application management. Application management is aimed at achieving cost reduction, quality improvement, secure compliance, and increased agility. As companies are shifting toward cloud computing, the adoption of application management and support services is on the rise to help efficiently migrate and increase agility. The increasing number of mobile devices and browsers/platforms has driven the development of a large number of mobile applications that require efficient application management. The growing number of mobile devices has caused multiplatform complexity. This, in turn, has increased the demand for application management and support services in order to manage applications over diverse platforms. Vendors are offering application management and support services to industry-leading technology platforms such as SAP, Oracle, IBM, and SaaS/custom development platforms.

Application Management & Support Services Market - Drivers & Restraints

Application management service vendors operating in the market help companies achieve speed to market,; raise the efficiency of their application portfolio; and analyze the business impact of their enterprise applications. Furthermore, companies also seek to derive value from mobility, cloud, analytics, social computing and cognitive computing technologies. This fuels their adoption of application management and support services in order to maintain balance between productivity and security and align their expanding application portfolio with their business needs. However, data security of applications is a challenge for the application management & support services market. Application management and support service providers need to continuously upgrade themselves, accommodating a wide range of technologies and platforms to sustain in the market.

Application Management & Support Services Market - Segmentation

The global application management & support services market can be segmented in terms of deployment type, organization size, end-use industry, service, and region. Based on deployment type, the market has been divided into on-premise and cloud. The cloud segment has been sub-classified into on-demand cloud and hosted cloud. The cloud segment is expected to gain traction in the near future, due to numerous benefits offered by cloud-deployed application management services such as ease of use, ease of access, reduced physical clutter, cost savings, and reliability. In terms of end-use industry, the market has been classified into banking, financial services & insurance (BFSI); IT & telecom; manufacturing; energy & utilities; retail; health care; government; and others. Based on organization size, the application management & support services market has been divided into small and medium enterprises (SMEs) and large enterprises. Based on service, the application management & support services market has been divided into application-managed services, application modernization, support & maintenance, application security, and application portfolio management. Support and maintenance services include change management, service desk management, and SLA management. Application modernization services include application integration, cloud application migration, application re-platforming, and UI modernization. Application-managed services help in the operation and administration of specific customizations and offer support for these customizations. They also help in the integration of applications from go-live phase to long-term administration. Application modernization is expected to be the rapidly expanding service segment of the market during the forecast period, due to cloud migration and application re-platforming.

Geographically, the application management & support services market has been segmented into North America, Asia Pacific, Middle East & Africa (MEA), South America, and Europe. Among these, Asia Pacific is expected to be the rapidly expanding market during the forecast period, due to increasing adoption of cloud platforms by businesses in the region.

Application Management & Support Services Market - Key Players

Key players operating in the global application management & support services market are Deloitte Touche Tohmatsu Limited, IBM Corporation, Infosys Limited, Accenture plc, Wipro Limited, Tata Consultancy Services Limited, Capgemini SE, Fujitsu Ltd., Atos SE, L&T Infotech Limited, Tech Mahindra Limited, and SAP SE. These companies offer application management and support services across leading technology platforms and distinguish themselves based on technical expertise.

The report offers a comprehensive evaluation of the market. It does so via in-depth qualitative insights, historical data, and verifiable projections about market size. The projections featured in the report have been derived using proven research methodologies and assumptions. By doing so, the research report serves as a repository of analysis and information for every facet of the market, including but not limited to: Regional markets, technology, types, and applications.

The study is a source of reliable data on:

  • Market segments and sub-segments
  • Market trends and dynamics
  • Supply and demand
  • Market size
  • Current trends/opportunities/challenges
  • Competitive landscape
  • Technological breakthroughs
  • Value chain and stakeholder analysis

The regional analysis covers:

  • North America (U.S. and Canada)
  • Latin America (Mexico, Brazil, Peru, Chile, and others)
  • Western Europe (Germany, U.K., France, Spain, Italy, Nordic countries, Belgium, Netherlands, and Luxembourg)
  • Eastern Europe (Poland and Russia)
  • Asia Pacific (China, India, Japan, ASEAN, Australia, and New Zealand)
  • Middle East and Africa (GCC, Southern Africa, and North Africa)

The report has been compiled through extensive primary research (through interviews, surveys, and observations of seasoned analysts) and secondary research (which entails reputable paid sources, trade journals, and industry body databases). The report also features a complete qualitative and quantitative assessment by analyzing data gathered from industry analysts and market participants across key points in the industry’s value chain.

A separate analysis of prevailing trends in the parent market, macro- and micro-economic indicators, and regulations and mandates is included under the purview of the study. By doing so, the report projects the attractiveness of each major segment over the forecast period.

Highlights of the report:

  • A complete backdrop analysis, which includes an assessment of the parent market
  • Important changes in market dynamics
  • Market segmentation up to the second or third level
  • Historical, current, and projected size of the market from the standpoint of both value and volume
  • Reporting and evaluation of recent industry developments
  • Market shares and strategies of key players
  • Emerging niche segments and regional markets
  • An objective assessment of the trajectory of the market
  • Recommendations to companies for strengthening their foothold in the market   

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

Custom Market Research Services

TMR offers custom market research services that help clients to get information on their business scenario required where syndicated solutions are not enough.

REQUEST CUSTOMIZATION

Application Management Support Services Market

Pre Book