AI in Enterprise Communications and Collaboration: Introduction

  • Enterprise communications and collaboration is a communication system for corporate employees, which includes enterprise social networking tools, collaboration platforms, a corporate intranet, and the public Internet. Artificial intelligence (AI) is already entered into the enterprise communications and collaboration area such as chatbots, for simplifying the communication and collaboration process in enterprises. At present, enterprises are shifting from on-premise enterprise communications to cloud-based communication services.
  • Workflows are complex these days. Implementation of AI in enterprise communications and collaboration makes daily communication easier, improves work tasks, improves business processes, increases contact center interaction, and reduces communication complexity in any organization.
  • The global AI in enterprise communications and collaboration market is projected to expand at a rapid pace during the forecast period, due to advancement in technologies across the globe.

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Global AI in Enterprise Communications and Collaboration Market: Dynamics

Global AI in Enterprise Communications and Collaboration Market: Key Drivers

  • Rising shift from on-premise enterprise communications to cloud-based communication services further integrates AI and incorporates it with various communication channels, thus propelling the market growth
  • Increasing demand to make enterprises more informal and smarter along with automation of collaborative business workflows and procedures is estimated to boost the growth of the AI in enterprise communications and collaboration market during the forecast period. Implementation of AI and machine learning algorithms makes an enterprise a digital workplace.
  • Surge in demand for smart meeting rooms and evolution of assisted intelligence in enterprises is a major factor likely to accelerate the AI in enterprise communications and collaboration market in the next few years.
  • Rise in demand for better communication and interaction with the physical environment to accomplish a broad range of activities in a more efficient and informed manner across the globe is estimated to boost the growth of the AI in enterprise communications and collaboration market during the forecast period.
  • Additionally, rise in adoption of cloud computing technologies among various sectors is projected to boost the demand for AI in enterprise communications and collaboration.
  • Emergence of augmented and prescriptive intelligence is also expected to propel the AI in enterprise communications and collaboration market during the forecast period.
  • Increasing adoption of smart technologies, distributed applications, and advent of 5G is anticipated to boost the AI in enterprise communications and collaboration market.
  • Lack of awareness leading to low rate of adoption of enterprise communication solutions by small and medium enterprise is anticipated to hamper the AI in enterprise communications and collaboration market during the forecast period.

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Impact of COVID-19 on the Global AI in Enterprise Communications and Collaboration Market

  • Increasing cases of COVID-19 across the globe is resulting in economic slowdown and millions of employees are working from home for the first time during this pandemic. This is expected to change the conservative corporate culture. Hence, demand for better enterprise communication solutions is increasing during this pandemic and it is expected that it will continue during the forecast period. Hence, COVID-19 has a positive impact on the AI in enterprise communications and collaboration market.
  • This is projected to indirectly propel the global AI in enterprise communications and collaboration market in the next few years. However, lack of industrial activity is expected to result in low cash flows, thus hampering the funding of projects.

North America to Hold Major Share of the Global AI in Enterprise Communications and Collaboration Market

  • In terms of region, the global AI in enterprise communications and collaboration market can be divided into North America, Europe, Asia Pacific, Middle East & Africa, and South America
  • North America dominated the global AI in enterprise communications and collaboration market in 2019. The U.S. is the key market in the region due to the increasing adoption of smart technologies and rapid implementation of enterprise solutions by organizations.
  • The AI in enterprise communications and collaboration market in Asia Pacific is projected to expand at a rapid pace during the forecast period. This can be attributed to increasing adoption of digital technologies in the region.

Global AI in Enterprise Communications and Collaboration Market: Competition Landscape

Several local, regional, and global players are active in the AI in enterprise communications and collaboration market with a strong presence. Rapid technological advancements have created significant opportunities in the global AI in enterprise communications and collaboration market.

Key Players Operating in the Global AI in Enterprise Communications and Collaboration Market Include:

  • Afiniti International Holdings Ltd.
  • Amazon Web Services, Inc.
  • Cisco Systems Inc.
  • Google, LLC
  • IBM Corporation
  • Microsoft Corporation
  • Salesforce.com, Inc.
  • Zoom Video Communications, Inc.
  • Slack Technologies, Inc.

Global AI in Enterprise Communications and Collaboration Market: Research Scope

Global AI in Enterprise Communications and Collaboration Market, by Component

  • Software
  • Services

Global AI in Enterprise Communications and Collaboration Market, by Enterprise Size

  • Small & Medium Enterprise
  • Large Enterprise

Global AI in Enterprise Communications and Collaboration Market, by End-user

  • Automotive
  • IT & Telecommunication
  • Transportation & Logistics
  • Energy & Utilities
  • Healthcare
  • Retail
  • Manufacturing
  • Others

Global AI in Enterprise Communications and Collaboration Market, by Region

  • North America
    • U.S.
    • Canada
    • Rest of North America
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Rest of Asia Pacific
  • Middle East & Africa
    • GCC
    • South Africa
    • Rest of Middle East & Africa
  • South America
    • Brazil
    • Rest of South America

This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers' or customers' journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.

Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:

  • Customer Experience Maps
  • Insights and Tools based on data-driven research
  • Actionable Results to meet all the business priorities
  • Strategic Frameworks to boost the growth journey

The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.

The following regional segments are covered comprehensively:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The EIRS quadrant framework in the report sums up our wide spectrum of data-driven research and advisory for CXOs to help them make better decisions for their businesses and stay as leaders.

Below is a snapshot of these quadrants.

1. Customer Experience Map

The study offers an in-depth assessment of various customers’ journeys pertinent to the market and its segments. It offers various customer impressions about the products and service use. The analysis takes a closer look at their pain points and fears across various customer touchpoints. The consultation and business intelligence solutions will help interested stakeholders, including CXOs, define customer experience maps tailored to their needs. This will help them aim at boosting customer engagement with their brands.

2. Insights and Tools

The various insights in the study are based on elaborate cycles of primary and secondary research the analysts engage with during the course of research. The analysts and expert advisors at TMR adopt industry-wide, quantitative customer insights tools and market projection methodologies to arrive at results, which makes them reliable. The study not just offers estimations and projections, but also an uncluttered evaluation of these figures on the market dynamics. These insights merge data-driven research framework with qualitative consultations for business owners, CXOs, policy makers, and investors. The insights will also help their customers overcome their fears.

3. Actionable Results

The findings presented in this study by TMR are an indispensable guide for meeting all business priorities, including mission-critical ones. The results when implemented have shown tangible benefits to business stakeholders and industry entities to boost their performance. The results are tailored to fit the individual strategic framework. The study also illustrates some of the recent case studies on solving various problems by companies they faced in their consolidation journey.

4. Strategic Frameworks

The study equips businesses and anyone interested in the market to frame broad strategic frameworks. This has become more important than ever, given the current uncertainty due to COVID-19. The study deliberates on consultations to overcome various such past disruptions and foresees new ones to boost the preparedness. The frameworks help businesses plan their strategic alignments for recovery from such disruptive trends. Further, analysts at TMR helps you break down the complex scenario and bring resiliency in uncertain times.

The report sheds light on various aspects and answers pertinent questions on the market. Some of the important ones are:

1. What can be the best investment choices for venturing into new product and service lines?

2. What value propositions should businesses aim at while making new research and development funding?

3. Which regulations will be most helpful for stakeholders to boost their supply chain network?

4. Which regions might see the demand maturing in certain segments in near future?

5. What are the some of the best cost optimization strategies with vendors that some well-entrenched players have gained success with?

6. Which are the key perspectives that the C-suite are leveraging to move businesses to new growth trajectory?

7. Which government regulations might challenge the status of key regional markets?

8. How will the emerging political and economic scenario affect opportunities in key growth areas?

9. What are some of the value-grab opportunities in various segments?

10. What will be the barrier to entry for new players in the market?

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

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