Market Research Reports

OSS/BSS Market - Asia Pacific and Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2012 - 2018

91pages
Published Date: 2013-08-02
 

Description


Operation support systems (OSS)/Business support systems (BSS) are used by telecommunications service providers in order to manage their network as well as their customer base. It entails services such as order management, provisioning, customer relationship management (CRM) and billing among others. Additionally, these systems are used for supporting several end-to-end services in the telecommunication industry. The OSS and BSS solutions are responsible for their respective service offerings. For instance, OSS is responsible for managing faults in the network, configuration, security and service assurance among others. BSS is responsible for managing rating, billing, revenue assurance, business intelligence, product management, fraud management and customer management among others. Moreover, BSS is basically customer oriented system and OSS is network oriented system.

This report segments the global OSS/BSS market in terms of geography into North America, Europe, Asia Pacific, and Rest of the World. The Asia Pacific market has further been studied by segmenting it into India, China, and Rest of Asia Pacific. Each market segment has been studied on the basis of revenue (USD Billion) from 2012 to 2018. The report provides an in-depth analysis of market dynamics by studying the various factors expected to drive and restrain the industry over the next few years. It also explores the potential opportunities that are estimated to serve as key market entry motivators over the forecast period. 

Increasing adoption of convergent billing systems, rising demand for customer care services and the growing telecommunication industry across the globe are among the key factors driving this market. The rollout of next generation operation support service (NGOSS) offer potential opportunities existing market players. However, the regulatory issues and complexities in integration of advanced systems with the existing systems are the major factors hindering the growth of the market.

There are variations in growth pattern across different geographies. These variations exist in terms of technologies used and applications preferred. This report is thereby produced to give a detailed overview of the ongoing trends in the market. The report includes value chain analysis to better understand the market by studying the key participants. It also includes Porter’s five forces analysis to derive the degree of competitiveness in the market by determining the bargaining power of buyers and suppliers, as well as the threat from new entrants and substitutes. Market attractiveness analysis has been included in the scope of the study in order to benchmark the regional market segments on the basis of market size, growth rate, and general attractiveness. Additionally, this research is specially designed to estimate and analyze the demand and performance of the OSS/BSS market in Asia Pacific and Global market scenario. We have used secondary research for deriving our market numbers for each geographic segment of the research report and further validated our analysis with C-level executives of major companies operating in the OSS/BSS market through the means of primary research.

The competitive profiling of the key players includes company and financial overview, SWOT analysis, business strategies adopted by them, and their recent developments which can help in assessing competition in the market. The study includes company market share analysis in order to identify major market players and key strategies employed by them for sustaining in the industry. Key participants include Amdocs, Inc., Telefonaktiebolaget L. M. Ericsson, Accenture Plc, Huawei technologies Co. Ltd., Nokia Siemens Networks, Hewlett Packard Company, and Oracle Corporation, IBM Corporation, Tata Consultancy Services Limited, Infosys Limited, Alcatel Lucent S.A., Logica Plc, Netcracker Technology Corp., Capgemini S.A., Asia-info-Linkage, Inc. Tektronix, Inc. and Tech Mahindra Limited among others. 

The report segments the global OSS/BSS market as:

OSS/BSS Market, By Geography:
  • North America
  • Europe
  • Asia Pacific
    • China
    • India
    • Rest of Asia Pacific
  • Rest of World (RoW)

Table of Contents



Chapter 1 Preface
1.1 Report Description
1.2 Research Methodology

Chapter 2 Executive Summary

Chapter 3 Market Overview
3.1 Introduction
3.2 Value chain analysis
3.3 Market Drivers
      3.3.1 Increasing adoption of convergent billing systems
      3.3.2 Rising demand for customer care
      3.3.3 Growth in the telecommunications industry
3.4 Market Restraints
      3.4.1 Regulatory issues
      3.4.2 Difficulty in integration with existing systems
3.5 Market Opportunity
      3.5.1 Rollout of NGOSS framework
3.6 Porter’s Five Forces Analysis
      3.6.1 Bargaining Power of Suppliers
      3.6.2 Bargaining Power of Buyers
      3.6.3 Threat of New Entrants
      3.6.4 Threat from Substitutes
      3.6.5 Degree of Competition
3.7 OSS/BSS: Market attractiveness analysis
3.8 OSS/BSS: Company market share analysis

Chapter 4 OSS/BSS Market: Regional Analysis
      4.1.1 Global OSS/BSS market share and forecast, by geography 2012 and 2018 (%)
      4.1.2 North America OSS/BSS market size and forecast, 2012 – 2018 (USD Billion)
      4.1.3 Europe OSS/BSS market size and forecast, 2012 – 2018 (USD Billion)
      4.1.4 RoW OSS/BSS market size and forecast, 2012 – 2018 (USD Billion)
      4.1.5 Asia Pacific OSS/BSS market size and forecast, 2012 – 2018 (USD Billion)
              4.1.5.1 India OSS/BSS market size and forecast, 2012 – 2018 (USD Billion)
              4.1.5.2 China OSS/BSS market size and forecast, 2012 – 2018 (USD Billion)
              4.1.5.3 Rest of Asia Pacific market size and forecast, 2012 – 2018 (USD Billion)

Chapter 5 Company Profiles
5.1 Amdocs
      5.1.1 Company overview
      5.1.2 Financial overview
      5.1.3 Business strategy
      5.1.4 SWOT analysis
      5.1.5 Recent developments
5.2 IBM Corporation
      5.2.1 Company overview
      5.2.2 Financial overview
      5.2.3 Business strategy
      5.2.4 SWOT analysis
      5.2.5 Recent developments
5.3 Oracle Corporation
      5.3.1 Company overview
      5.3.2 Financial overview
      5.3.3 Business strategy
      5.3.4 SWOT analysis
      5.3.5 Recent developments
5.4 Nokia Siemens Networks
      5.4.1 Company overview
      5.4.2 Financial overview
      5.4.3 Business strategy
      5.4.4 SWOT analysis
      5.4.5 Recent developments
5.5 Telefonaktiebolaget LM Ericsson
      5.5.1 Company overview
      5.5.2 Financial overview
      5.5.3 Business strategy
      5.5.4 SWOT analysis
      5.5.5 Recent developments
5.6 Hewlett Packard Company
      5.6.1 Company overview
      5.6.2 Financial overview
      5.6.3 Business strategy
      5.6.4 SWOT analysis
      5.6.5 Recent developments
5.7 Accenture
      5.7.1 Company overview
      5.7.2 Financial overview
      5.7.3 Business strategy
      5.7.4 SWOT analysis
      5.7.5 Recent developments
5.8 Tata Consultancy Services
      5.8.1 Company overview
      5.8.2 Financial overview
      5.8.3 Business strategy
      5.8.4 SWOT analysis
      5.8.5 Recent developments
5.9 Infosys Limited
      5.9.1 Company overview
      5.9.2 Financial overview
      5.9.3 Business strategy
      5.9.4 SWOT analysis
      5.9.5 Recent developments
5.10 Redknee Solutions Inc
      5.10.1 Company overview
      5.10.2 Financial overview
      5.10.3 Business strategy
      5.10.4 SWOT analysis
      5.10.5 Recent developments
5.11 CSG International
      5.11.1 Company overview
      5.11.2 Financial overview
      5.11.3 Business strategy
      5.11.4 SWOT analysis
      5.11.5 Recent developments
5.12 Alcatel-Lucent
      5.12.1 Company overview
      5.12.2 Financial overview
      5.12.3 Business strategies
      5.12.4 Recent developments
5.13 Logica Plc
      5.13.1 Company overview
      5.13.2 Financial Overview
      5.13.3 Business strategy
      5.13.4 SWOT analysis
      5.13.5 Recent developments
5.14 NetCracker Technology Corp. 
      5.14.1 Company overview
      5.14.2 Business strategy
      5.14.3 SWOT analysis
      5.14.4 Recent developments
5.15 Huawei Technologies
      5.15.1 Company overview
      5.15.2 Financial overview
      5.15.3 Business strategies
      5.15.4 Recent developments
5.16 Capgemini S.A
      5.16.1 Company overview
      5.16.2 Financial overview
      5.16.3 Business strategy
      5.16.4 SWOT analysis
      5.16.5 Recent developments
5.17 Asiainfo-Linkage, Inc
      5.17.1 Company overview
      5.17.2 Financial overview
      5.17.3 Business strategies
      5.17.4 SWOT analysis
      5.17.5 Recent developments
5.18 Tektronix Inc. 
      5.18.1 Company overview
      5.18.2 Business strategies
      5.18.3 Recent developments
5.19 T-Systems
      5.19.1 Company overview
      5.19.2 Financial overview
      5.19.3 Business strategies
      5.19.4 Recent developments
5.20 Tech Mahindra
      5.20.1 Company overview
      5.20.2 Financial overview
      5.20.3 Business strategies
      5.20.4 SWOT analysis
      5.20.5 Recent developments

List of Figures 

FIG. 1 Global OSS/BSS market, 2012 – 2018, (USD Billion) 
FIG. 2 OSS/BSS Structure 
FIG. 3 OSS/BSS: Value chain analysis 
FIG. 4 Wireless subscribers in India, 2006 - 2012, (million users) 
FIG. 5 Frameworx components 
FIG. 6 Porter’s five forces analysis 
FIG. 7 OSS/BSS: Market attractiveness analysis, 2012 
FIG. 8 OSS/BSS: Company market share analysis, 2012 
FIG. 9 Global OSS/BSS market share and forecast, by geography 2012 and 2018 (%) 
FIG. 10 North America OSS/ BSS market size and forecast, 2012 -  2018 (USD Billion) 
FIG. 11 Europe OSS/ BSS market size and forecast, 2012 -  2018 (USD Billion) 
FIG. 12 RoW OSS/ BSS market size and forecast, 2012 -  2018 (USD Billion) 
FIG. 13 Asia Pacific OSS/ BSS market size and forecast, 2012 - 2018 (USD Billion) 
FIG. 14 India OSS/BSS market size and forecast, 2012 – 2018 (USD Billion) 
FIG. 15 China OSS/BSS market size and forecast, 2012 – 2018 (USD billion) 
FIG. 16 Rest of Asia Pacific market size and forecast, 2012- 2018 (USD Billion) 
FIG. 17 Amdocs revenue, 2011 – 2012 (USD Million) 
FIG. 18 IBM Corporation revenue, 2011 – 2012 (USD Million) 
FIG. 19 Oracle Corporation revenue, 2011 – 2012 (USD Million) 
FIG. 20 Nokia Siemens Networks revenue, 2011 – 2012 (USD Million) 
FIG. 21 Telefonaktiebolaget LM Ericsson revenue, 2011 – 2012 (USD Million) 
FIG. 22 Hewlett Packard revenue, 2011 – 2012 (USD Million) 
FIG. 23 Accenture revenue, 2011 – 2012 (USD Million) 
FIG. 24 Tata Consultancy Services revenue, 2011 – 2012 (USD Million) 
FIG. 25 Infosys Limited revenue, 2011 – 2012 (USD Million) 
FIG. 26 Redknee Solutions Inc revenue, 2011 – 2012 (USD Million) 
FIG. 27 CSG International revenue, 2011 – 2012 (USD Million) 
FIG. 28 Alcatel-Lucent revenue, 2010 – 2012 (Euro Million) 
FIG. 29 Logica Plc revenue, 2011 – 2012 (USD Million) 
FIG. 30 Huawei Technologies revenue, 2010 – 2012 (USD Million) 
FIG. 31 Capgemini S.A. revenue, 2011 – 2012 (USD Million) 
FIG. 32 Asiainfo-Linkage revenue, 2011 – 2012 (USD Million) 
FIG. 33 Annual Revenue of T-Systems, 2009 – 2011 (Euro Billion) 
FIG. 34 Tech Mahindra revenue, 2011 – 2012 (USD Billion) 

List of Tables

TABLE 1 Global OSS/BSS: Market snapshot, 2012 & 2018 
TABLE 2 Drivers for the OSS/BSS market: Impact Analysis 
TABLE 3 Restraints for the OSS/BSS market: Impact Analysis 

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Free Market Analysis


Operations Support System (OSS) and Business Support System (BSS) are used to efficiently manage telecommunications service provider’s business. OSS aids in managing the provider’s network, while BSS facilitates customer-oriented tasks such as billing, order management, and Customer Relationship Management (CRM). OSS/BSS collectively helps support the sustainability of the network operator’s operations.

Due to increased penetration of mobile phones and associated devices, the telecom industry has been witnessing significant growth over the past few years. Consumers utilize their devices for services including voice, data, multimedia, internet, and mobile payment among others, which are purchased from the same provider. This has given birth to the need for convergent billing, which provides a cohesive view of the user’s services on a single invoice. Besides providing a consolidated statement of the customer’s transactions, this benefits service providers, since they can implement pricing plans based on usage of services.

Enhanced customer care is of the utmost importance for customer base retention. Service providers aim to ensure customer loyalty by providing transparent access to billing details across a range of services, which is realized with the help of OSS/BSS. Furthermore, by ensuring an efficient network, communications service providers reduce the time-to-market of new services. OSS/BSS also facilitates shorter turnaround time to resolve users’ issues, which is expected to positively impact the industry over the coming years.

North America is expected to remain the leading market for OSS/BSS, and occupied over 35% of the overall market share in 2012. North America was followed by Europe, which accounted for the next highest market share in 2012. Asia Pacific is expected to exhibit the fastest growth over the forecast period, with an estimated CAGR of 16.6% from 2012 to 2018.  

The market is highly fragmented, and there are a large number of players vying for market share by attempting to establish product differentiation. Industry participants need to provide end-to-end operations and integration solutions in order to succeed in the ecosystem. Major players include Amdocs, Ericsson, Accenture, Nokia Siemens Networks, Huawei, Hewlett Packard, Oracle, etc.

global-oss-bss-market-share-and-forecast-by-geography-2012-and-2018
 

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