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Published Date: 2015-03-18Number of Pages: 95

IT Robotic Automation Market (RPA Tools and RPA Services) - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 - 2020

Robotic automation involves a practice in which a machine or computer software mimics human actions in order to complete rule-based tasks. In context of IT industry, robotic automation is accomplished by using automation software, which utilizes the Robotic Process Automation (RPA). Some basic processes in IT, which can be managed through robotic process automation include access management, request management, availability management, monitoring, incident management, and problem management. Robotic automation helps reduce the operating costs while additionally supporting agility in order to meet the customers’ varying and evolving needs. The robotic automation software tools help automate existing user actions and thereby, facilitate IT companies in incurring cost savings as robotic software can replace the employees performing similar repetitive tasks.

Key factors driving the global IT robotic automation market include cost benefits and improved efficiency over manual process handling, ability to leverage other application software without integration, increasing adoption in finance and accounting (F&A) sector and potential alternative to offshore outsourcing among others. The robotic process automation reduces the need for human intervention in routine repetitive tasks and thus creates a virtual workforce capable of handling large number of repetitive tasks. Further, the automation occurs at the GUI layer thereby eliminating the need of integration with other systems. Moreover, robots can work 24x7x365 eradicating the constraints of human labor to work for limited hours. Thus, significant reductions in cost, time and labor can be achieved by implementing robotic process automation.

The IT robotic automation market has been segmented by type into tools and services. The RPA tools are further segmented into model-based application tools and process-based application tools. The RPA services are further studied based on professional and training services. Professional services are further segmented into consulting, integration and development, and BPO services. The market size and forecasts in terms of revenue (US$ Mn) for each of these segments have been provided for the period 2014 to 2020, considering 2012 and 2013 as the base years. The report also provides compounded annual growth rate (CAGR) for each segment of the market for the forecast period 2014 to 2020. Geographically, the IT robotic automation market has been segmented into five regions, namely, North America, Europe, Asia-Pacific, Middle East and Africa (MEA) and Latin America.

The report includes market dynamics, opportunity assessment and the impact analysis of robotic automation on the IT industry. It also includes ecosystem analysis to recognize key participants in the IT robotic automation along with their role in the ecosystem. We have included future trends that will impact the demand. The study provides market estimation in terms of revenue and forecast for the period 2014 to 2020.

The IT robotic automation market comprises RPA technology providers and RPA service providers. Some of the key technology providers for RPA include Blue Prism, IPSoft, Inc., Be Informed B.V., Appian Corporation, and Automation Anywhere Inc. whereas RPA service providers include Sutherland Global Services, Tata Consultancy Services, Accenture plc, Cognizant Technology Solutions, Infosys Limited, and Hewlett Packard Company. 

The report analyzes the global IT robotic automation market in terms of revenue (US$ Mn). The market has been segmented as follows:

IT Robotic Automation Market, by Type:
  • Tools
  • Services
IT Robotic Automation Market, by Tools:
  • Model-based Application Tools
  • Process-based Application Tools
IT Robotic Automation Market, by Services:
  • Professional
    • Consulting
    • Integration and Development
      • Application Management
      • Infrastructure Management
    • BPO
      • Application Management
      • Infrastructure Management
  • Training
IT Robotic Automation Market, by Geography:
  • North America
  • Europe
  • Asia-Pacific
  • Middle East and Africa (MEA)
  • Latin America


Chapter 1 Preface
1.1 Report Description
1.2 Market Segmentation
1.3 Research Methodology
     1.3.1 Sources
     1.3.2 Secondary Research
     1.3.3 Primary Research

Chapter 2 Executive Summary
2.1 Market Snapshot: Global IT Robotic Automation Market (2013 & 2020)
2.2 Global IT Robotic Automation Market, 2012 – 2020, Revenue (US$ Mn) and Y-o-Y Growth (%)

Chapter 3 Global IT Robotic Automation Market Overview
3.1 Introduction
3.2 Market Drivers
     3.2.1 Robotic Automation in IT Acting as a Strong Alternative to Offshore Outsourcing
     3.2.2 Cost Benefits and Improved Efficiency by Using Robotic Automation Over Manual Process Handling in IT Industry
     3.2.3 Ability to Leverage Other Application Software Without Integration
     3.2.4 Increasing Adoption in Finance and Accounting (F&A) Sector to Cut Costs
     3.2.5 Impact Analysis of Drivers
3.3 Market Restraints
     3.3.1 Security Concerns of the Technology over Increased Access to an Individual
     3.3.2 Existing BPO Contracts will Hamper Adoption in the BPO Segment
     3.3.3 Social Implication of Releasing People from their Roles
     3.3.4 Impact Analysis of Restraints
3.4 Market Opportunities
     3.4.1 Application and Infrastructure Management Offer Potential Opportunities to the Growth of RPA
     3.4.2 Robot-as-a-service and political and macroeconomic events offer huge growth potential in the coming years
3.5 Impact Analysis of Robotic Automation on Global IT Industry
3.6 Ecosystem Analysis of Global IT Robotic Automation Market
3.7 Competitive Landscape
     3.7.1 Key Positioning of Market Leaders, 2013
     3.7.2 Positioning Analysis of RPA Tool Developers/RPA Technology Providers
     3.7.3 Tool Providers
     3.7.4 Service Providers by IT and BPO
3.8 Global IT Robotic Automation Market: Opportunity Assessment, by Components

Chapter 4 Global IT Robotic Automation Market Revenue, by Type
4.1 Overview
     4.1.1 Comparative Analysis: Global IT Robotic Automation Market Revenue Shares, by Type, 2013 & 2020 (Value %)
4.2 Tools
     4.2.1 Global IT Robotic Automation Tools Market Revenue, 2012 – 2020 (US$ Mn)
     4.2.2 Model-based Application Tools
             4.2.2.1 Global IT Robotic Automation Market Revenue for Model-based Application Tools, 2012 – 2020 (US$ Mn)
     4.2.3 Process-based Application Tools
             4.2.3.1 Global IT Robotic Automation Market Revenue for Process-based Application Tools, 2012 – 2020 (US$ Mn)
4.3 Services
     4.3.1 Global IT Robotic Automation Services Market Revenue, 2012 – 2020 (US$ Mn)
     4.3.2 Professional Services
             4.3.2.1 Global IT Robotic Automation Market Revenue in Professional Services, 2012 – 2020 (US$ Mn)
             4.3.2.2 Consulting Services
                       4.3.2.2.1 Global IT Robotic Automation Market Revenue in Consulting Services, 2012 – 2020 (US$ Mn)
                       4.3.2.2.2 IT Robotic Automation Market Revenue in Consulting  Services, by Components, 2012 – 2020 (US$ Mn)
             4.3.2.3 Integration and Development
                       4.3.2.3.1 Global IT Robotic Automation Market Revenue in Integration and Development, 2012 – 2020 (US$ Mn)
                       4.3.2.3.2 IT Robotic Automation Market Revenue in Integration and Development, by Components, 2012 – 2020 (US$ Mn)
             4.3.2.4 BPO
                       4.3.2.4.1 Global IT Robotic Automation Market Revenue in BPO, 2012 – 2020 (US$ Mn)
      4.3.3 Training
              4.3.3.1 Global IT Robotic Automation Market Revenue in Training Services, 2012 – 2020 (US$ Mn)

Chapter 5 Global IT Robotic Automation Market Revenue, by Geography
5.1 Overview
      5.1.1 Comparative Analysis: Global IT Robotic Automation Market Revenue Shares, by Geography, 2013 & 2020 (Value %)
5.2 North America
      5.2.1 North America IT Robotic Automation Market Revenue, 2012 – 2020 (US$ Mn)
      5.2.2 North America IT Robotic Automation Market Revenue, by Type, 2012 – 2020 (US$ Mn)
      5.2.3 North America IT Robotic Automation Market Revenue, by RPA Tools, 2012 – 2020 (US$ Mn)
      5.2.4 North America IT Robotic Automation Market Revenue, by RPA Services, 2012 – 2020 (US$ Mn)
      5.2.5 North America IT Robotic Automation Market Revenue, by Professional Services, 2012 – 2020 (US$ Mn)
      5.2.6 North America IT Robotic Automation Market Revenue, by Consulting Services, 2012 – 2020 (US$ Mn)
      5.2.7 North America IT Robotic Automation Market Revenue, by Integration and Development Services, 2012 – 2020 (US$ Mn)
5.3 Europe
      5.3.1 Europe IT Robotic Automation Market Revenue, 2012 – 2020 (US$ Mn)
      5.3.2 Europe IT Robotic Automation Market Revenue, by Type, 2012 – 2020 (US$ Mn)
      5.3.3 Europe IT Robotic Automation Market Revenue, by RPA Tools, 2012 – 2020 (US$ Mn)
      5.3.4 Europe IT Robotic Automation Market Revenue, by RPA Services, 2012 – 2020 (US$ Mn)
      5.3.5 Europe IT Robotic Automation Market Revenue, by Professional Services, 2012 – 2020 (US$ Mn)
      5.3.6 Europe IT Robotic Automation Market Revenue, by Consulting Services, 2012 – 2020 (US$ Mn)
      5.3.7 Europe IT Robotic Automation Market Revenue, by Integration and Development Services, 2012 – 2020 (US$ Mn)
5.4 Asia Pacific
      5.4.1 Asia Pacific IT Robotic Automation Market Revenue, 2012 – 2020 (US$ Mn)
      5.4.2 Asia Pacific IT Robotic Automation Market Revenue, by Type, 2012 – 2020 (US$ Mn)
      5.4.3 Asia Pacific IT Robotic Automation Market Revenue, by RPA Tools, 2012 – 2020 (US$ Mn)
      5.4.4 Asia Pacific IT Robotic Automation Market Revenue, by RPA Services, 2012 – 2020 (US$ Mn)
      5.4.5 Asia Pacific IT Robotic Automation Market Revenue, by Professional Services, 2012 – 2020 (US$ Mn)
      5.4.6 Asia Pacific IT Robotic Automation Market Revenue, by Consulting Services, 2012 – 2020 (US$ Mn)
      5.4.7 Asia Pacific IT Robotic Automation Market Revenue, by Integration and Development Services, 2012 – 2020 (US$ Mn)
5.5 Middle East and Africa (MEA)
      5.5.1 Middle East and Africa (MEA) IT Robotic Automation Market Revenue, 2012 – 2020 (US$ Mn)
      5.5.2 Middle East and Africa IT Robotic Automation Market Revenue, by Type, 2012 – 2020 (US$ Mn)
      5.5.3 Middle East and Africa IT Robotic Automation Market Revenue, by RPA Tools, 2012 – 2020 (US$ Mn)
      5.5.4 Middle East and Africa IT Robotic Automation Market Revenue, by RPA Services, 2012 – 2020 (US$ Mn)
      5.5.5 Middle East and Africa IT Robotic Automation Market Revenue, by Professional Services, 2012 – 2020 (US$ Mn)
      5.5.6 Middle East and Africa IT Robotic Automation Market Revenue, by Consulting Services, 2012 – 2020 (US$ Mn)
      5.5.7 Middle East and Africa IT Robotic Automation Market Revenue, by Integration and Development Services, 2012 – 2020 (US$ Mn)
5.6 Latin America
      5.6.1 Latin America IT Robotic Automation Market Revenue, 2012 – 2020 (US$ Mn)
      5.6.2 Latin America IT Robotic Automation Market Revenue, by Type, 2012 – 2020 (US$ Mn)
      5.6.3 Latin America IT Robotic Automation Market Revenue, by RPA Tools, 2012 – 2020 (US$ Mn)
      5.6.4 Latin America IT Robotic Automation Market Revenue, by RPA Services, 2012 – 2020 (US$ Mn)
      5.6.5 Latin America IT Robotic Automation Market Revenue, by Professional Services, 2012 – 2020 (US$ Mn)
      5.6.6 Latin America IT Robotic Automation Market Revenue, by Consulting Services, 2012 – 2020 (US$ Mn)
      5.6.7 Latin America IT Robotic Automation Market Revenue, by Integration and Development Services, 2012 – 2020 (US$ Mn)

Chapter 6 Company Profiles
6.1 Blue Prism
      6.1.1 Company Overview
      6.1.2 Financial Overview
      6.1.3 Business Strategies
               6.1.3.1 Creating awareness through demonstration
               6.1.3.2 Geographical expansion
               6.1.3.3 Sustaining development through partner’s revenue opportunities
      6.1.4 Recent Developments
6.2 Be Informed B. V.
      6.2.1 Company Overview
      6.2.2 Financial Overview
      6.2.3 Business Strategies
              6.2.3.1 Business partnerships
              6.2.3.2 Product enhancements and new version releases
      6.2.4 Key Development
6.3 Appian Corporation
      6.3.1 Company Overview
      6.3.2 Financial Overview
      6.3.3 Business Strategies
              6.3.3.1 Focus on businesses parts that cannot be automated
      6.3.4 Key Development
6.4 IPSoft, Inc.
      6.4.1 Company Overview
      6.4.2 Financial Overview
      6.4.3 Business Strategies
              6.4.3.1 Business expansion through partnerships
      6.4.4 Key Developments
6.5 Tata Consultancy Services Limited
      6.5.1 Company Overview
      6.5.2 Financial Overview
      6.5.3 Business Strategies
              6.5.3.1 Focus on BPO applications
      6.5.4 Recent Development
6.6 Infosys Limited
      6.6.1 Company Overview
      6.6.2 Financial Overview
      6.6.3 Business Strategies
              6.6.3.1 Business partnership for creating awareness
              6.6.3.2 Focus on automating IP based assets      
      6.6.4 Key Development
6.7 Cognizant Technology Solutions Corp.
      6.7.1 Company Overview
      6.7.2 Financial Overview
      6.7.3 Business Strategies
             6.7.3.1 Focus on automating the business process services
             6.7.3.2 Expansion through partnerships
      6.7.4 Key Development
6.8 Atos SE
      6.8.1 Company Overview
      6.8.2 Financial Overview
      6.8.3 Business Strategies
              6.8.3.1 Focus on adopting BPM tools for automation
      6.8.4 Recent Development
6.9 Capgemini
      6.9.1 Company Overview
      6.9.2 Financial Overview
      6.9.3 Business Strategies
             6.9.3.1 Focus on automating at the BPM layer
6.10 Genfour
      6.10.1 Company Overview
      6.10.2 Financial Overview
      6.10.3 Business Strategies
               6.10.3.1 Focus on offering robots as a service solutions
      6.10.4 Recent Development
6.11 Genpact Ltd.
      6.11.1 Company Overview
      6.11.2 Financial Overview
      6.11.3 Business Strategies
               6.11.3.1 Expansion through partnerships
      6.11.4 Recent Developments
6.12 Automation Anywhere, Inc.
      6.12.1 Company Overview
      6.12.2 Financial Overview
      6.12.3 Business Strategy
               6.12.3.1 Innovation and New Product Development
               6.12.3.2 Business Expansion through Partnerships
      6.12.4 Recent Developments
6.13 Sutherland Global Services, Inc.
      6.13.1 Company Overview
      6.13.2 Financial Overview
      6.13.3 Business Strategies
               6.13.3.1 Expansion through business partnerships
      6.13.4 Recent Development

List of Figures

FIG. 1 Global IT Robotic Automation Market: Market Segmentation
FIG. 2 Global IT Robotic Automation Market, 2012 – 2020, Revenue (US$ Mn) and Y-o-Y Growth (%)
FIG. 3 Global IT Robotic Automation Market Revenue, by Type of Tools, 2013 (US$ Mn)
FIG. 4 Global IT Robotic Automation Market Revenue, by Type of Services, 2013 (US$ Mn)
FIG. 5 Global IT Robotic Automation Market Revenue, by Type of Professional Services, 2013 (US$ Mn)
FIG. 6 Global IT Robotic Automation Market Revenue, by Geography, 2013 (US$ Mn)
FIG. 7 Ecosystem Analysis of IT Robotic Automation Market
FIG. 8 Positioning Analysis of Robotic Process Automation Tool Providers
FIG. 9 Global IT Robotic Automation Market: Opportunity Assessment, by Components
FIG. 10 Comparative Analysis: Global IT Robotic Automation Market Revenue Shares, by Type, 2013 & 2020 (Value %)
FIG. 11 Global IT Robotic Automation Tools Market Revenue, 2012 – 2020 (US$ Mn)
FIG. 12 Global IT Robotic Automation Market Revenue for Model-based Application Tools, 2012 – 2020 (US$ Mn)
FIG. 13 Global IT Robotic Automation Market Revenue for Process-based Application Tools, 2012 – 2020 (US$ Mn)
FIG. 14 Global IT Robotic Automation Services Market Revenue, 2012 – 2020 (US$ Mn)
FIG. 15 Global IT Robotic Automation Market Revenue in Professional Services, 2012 – 2020 (US$ Mn)
FIG. 16 Global IT Robotic Automation Market Revenue in Consulting Services, 2012 – 2020 (US$ Mn)
FIG. 17 Global IT Robotic Automation Market Revenue in Integration and Development, 2012 – 2020 (US$ Mn)
FIG. 18 Global IT Robotic Automation Market Revenue in BPO, 2012 – 2020 (US$ Mn)
FIG. 19 Global IT Robotic Automation Market Revenue in Training Services, 2012 – 2020 (US$ Mn)
FIG. 20 Comparative Analysis: Global IT Robotic Automation Market Revenue Shares, by Geography, 2013 & 2020 (Value %)
FIG. 21 North America IT Robotic Automation Market Revenue, 2012 – 2020 (US$ Mn)
FIG. 22 Europe IT Robotic Automation Market Revenue, 2012 – 2020 (US$ Mn)
FIG. 23 Asia Pacific IT Robotic Automation Market Revenue, 2012 – 2020 (US$ Mn)
FIG. 24 Middle East and Africa (MEA) IT Robotic Automation Market Revenue, 2012 – 2020 (US$ Mn)
FIG. 25 Latin America IT Robotic Automation Market Revenue, 2012 – 2020 (US$ Mn)

List of Tables

TABLE 1 Market Snapshot: Global IT Robotic Automation Market (2013 & 2020)
TABLE 2 Impact Analysis of Drivers
TABLE 3 Impact Analysis of Restraints
TABLE 4 IT Robotic Automation Market Revenue in Consulting Services, by Components, 2012 – 2020 (US$ Mn)
TABLE 5 IT Robotic Automation Market Revenue in Integration and Development, by Components, 2012 – 2020 (US$ Mn)
TABLE 6 North America IT Robotic Automation Market Revenue, by Type, 2012 – 2020 (US$ Mn)
TABLE 7 North America IT Robotic Automation Market Revenue, by RPA Tools, 2012 – 2020 (US$ Mn)
TABLE 8 North America IT Robotic Automation Market Revenue, by RPA Services, 2012 – 2020 (US$ Mn)
TABLE 9 North America IT Robotic Automation Market Revenue, by Professional Services, 2012 – 2020 (US$ Mn)
TABLE 10 North America IT Robotic Automation Market Revenue, by Consulting Services, 2012 – 2020 (US$ Mn)
TABLE 11 North America IT Robotic Automation Market Revenue, by Integration and Development Services, 2012 – 2020 (US$ Mn)
TABLE 12 Europe IT Robotic Automation Market Revenue, by Type, 2012 – 2020 (US$ Mn)
TABLE 13 Europe IT Robotic Automation Market Revenue, by RPA Tools, 2012 – 2020 (US$ Mn)
TABLE 14 Europe IT Robotic Automation Market Revenue, by RPA Services, 2012 – 2020 (US$ Mn)
TABLE 15 Europe IT Robotic Automation Market Revenue, by Professional Services, 2012 – 2020 (US$ Mn)
TABLE 16 Europe IT Robotic Automation Market Revenue, by Consulting Services, 2012 – 2020 (US$ Mn)
TABLE 17 Europe IT Robotic Automation Market Revenue, by Integration and Development Services, 2012 – 2020 (US$ Mn)
TABLE 18 Asia Pacific IT Robotic Automation Market Revenue, by Type, 2012 – 2020 (US$ Mn)
TABLE 19 Asia Pacific IT Robotic Automation Market Revenue, by RPA Tools, 2012 – 2020 (US$ Mn)
TABLE 20 Asia Pacific IT Robotic Automation Market Revenue, by RPA Services, 2012 – 2020 (US$ Mn)
TABLE 21 Asia Pacific IT Robotic Automation Market Revenue, by Professional Services, 2012 – 2020 (US$ Mn)
TABLE 22 Asia Pacific IT Robotic Automation Market Revenue, by Consulting Services, 2012 – 2020 (US$ Mn)
TABLE 23 Asia Pacific IT Robotic Automation Market Revenue, by Integration and Development Services, 2012 – 2020 (US$ Mn)
TABLE 24 Middle East and Africa IT Robotic Automation Market Revenue, by Type, 2012 – 2020 (US$ Mn)
TABLE 25 Middle East and Africa IT Robotic Automation Market Revenue, by RPA Tools, 2012 – 2020 (US$ Mn)
TABLE 26 Middle East and Africa IT Robotic Automation Market Revenue, by RPA Services, 2012 – 2020 (US$ Mn)
TABLE 27 Middle East and Africa IT Robotic Automation Market Revenue, by Professional Services, 2012 – 2020 (US$ Mn)
TABLE 28 Middle East and Africa IT Robotic Automation Market Revenue, by Consulting Services, 2012 – 2020 (US$ Mn)
TABLE 29 Middle East and Africa IT Robotic Automation Market Revenue, by Integration and Development Services, 2012 – 2020 (US$ Mn)
TABLE 30 Latin America IT Robotic Automation Market Revenue, by Type, 2012 – 2020 (US$ Mn)
TABLE 31 Latin America IT Robotic Automation Market Revenue, by RPA Tools, 2012 – 2020 (US$ Mn)
TABLE 32 Latin America IT Robotic Automation Market Revenue, by RPA Services, 2012 – 2020 (US$ Mn)
TABLE 33 Latin America IT Robotic Automation Market Revenue, by Professional Services, 2012 – 2020 (US$ Mn)
TABLE 34 Latin America IT Robotic Automation Market Revenue, by Consulting Services, 2012 – 2020 (US$ Mn)
TABLE 35 Latin America IT Robotic Automation Market Revenue, by Integration and Development Services, 2012 – 2020 (US$ Mn)

The global IT robotic automation market, valued at US$ 183.1 Mn in 2013, is expected to see strong growth at a CAGR of 60.5% during 2014 to 2020. Over the last decade, robotic automation has transformed the industrial and manufacturing sector. Moreover, automation is soon expected to become a game changing technology in the transformation of IT industry. The notion that robotic software can eliminate the need to offshore and at the same time lead to highly automated efficiency has captured the attention of a large number of IT players, globally. Business process outsourcing (BPO) is one of the key segments in the IT industry where high adoption of robotic process automation is anticipated in the coming two to three years.

The global IT robotic automation market is segmented by types and by geographic regions. The IT robotic automation market encompasses robotic process automation tools and robotic process automation services. In 2013, the robotic process automaton services segment dominated the market, largely supported by the partnership agreements between RPA tool providers and IT service companies. The RPA tools providers and service providers have close association with each other and the development of services market largely depends upon the developments in RPA technology. Moreover, high adoption of RPA in the BPO is anticipated to support the market growth in coming five years. 

Based on revenues generated from different geographies, North America and Europe were the major contributors to the global IT robotic automation market in 2013. Key companies offering RPA tools see the U.S. as a potential area for the development of RPA technology. The organizations in this region consider robotic software as a valuable technology for automating processes and achieving goals faster. Further, Europe is expected to grow as new countries in “near shore” locations in Europe such as Eastern Europe create new service models based on robots with a support staff of specialist FTEs (Full Time Equivalent). Further, the IT robotic automation market has shown strong growth potential in Asia Pacific led by the developments in India. One of the key players in the market, IPSoft, Inc. has signed partnership agreements with IT service companies in India including Cognizant Technology Solutions and Infosys, Ltd. to implement its RPA technology.

The IT robotic automation market comprises RPA technology providers and RPA service providers. Some of the key technology providers for RPA include Blue Prism, IPSoft, Inc., Be Informed B.V., Appian Corporation, and Automation Anywhere Inc. whereas RPA service providers include Sutherland Global Services, Tata Consultancy Services, Accenture plc, Cognizant Technology Solutions, Infosys Limited, and Hewlett Packard Company. The RPA tool market is moderately concentrated at present however; in line with the rising adoption of RPA technology, new players are expected to enter this market. On the contrary, the RPA service market is fragmented as the large number of IT service companies are using RPA platforms to provide RPA services and offer RPA benefits to their customers.

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