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Field Service Management Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2016 - 2024

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Field Service Management Market: Overview

Field Service Management (FSM) is a system developed for managing field operations through a mobile application or software. FSM software solution enables the companies to manage field resources such as vehicle location, field worker activity and ensure delivery of spare parts to the operational field. FSM solution assigns work according to the skills and geographical location of the field employee and checks inventory for the availability of spare parts. The process for FSM contains various modules such as administrator, initiator, qualifier, dispatcher and agent.

Administrator module manages all data related to business operation. Initiator module enables the customer/agent to generate new work order and groups the tasks/work order. Qualifier module qualifies the work orders and creates work order tasks. Dispatcher module schedules the tasks and assign tasks to suitable field employee. Agent module manages actual task time and performs the work on the site. FSM software could also be integrated with backend systems such as billing, accounting and HR systems.

Field Service Management Market: Drivers and Opportunities

The growing number of field operations in manufacturing, oil & gas and construction has driven the growth of global FSM market. Organizations always tend to improve their operational efficiency, thus would enhance the growth of FSM market. With the support of FSM solutions, the organizations could improve customer satisfaction and increase their profitability by reducing operational costs. This could further boost the growth of FSM market.

Growth of cloud based solutions and rise in demand for advanced mobile applications is likely to provide immense opportunities for FSM market. Further, growth in Internet of Things (IoT) is anticipated to create ample opportunities for the global FSM market. However, data security concerns and high costs involved in implementation of FSM solutions are anticipated to create obstacles in the growth of FSM market.     

Field Service Management Market: Segmentation

Field service management market can broadly be segmented on the basis of service type, application, organization size, deployment type, end-use sector and geography. On the basis of service type FSM market is segmented into consultation, software as a service (SaaS) and managed services. In terms of application type, the global FSM market could be segmented into schedule and tracking management, inventory management, customer management and invoice management.

In terms of organization size, the market is segmented into small & medium sized enterprises (SMEs) and large sized organizations. On the basis of deployment type, FSM market could be segmented into on premise and cloud deployment. On the basis of end-use sector, the FSM market could further be segmented into oil & gas, communication, manufacturing, energy, healthcare, logistics and insurance sectors.

Moreover, in terms of geographies, the global FSM market is segmented into North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and Latin America regions. FSM solutions are widely present in North America region due to increasing demand for operational cost reduction. Moreover, Asia Pacific region is anticipated to witness high adoption rate of FSM solutions due to growth in oil & gas, manufacturing and energy sector

Field Service Management Market: Major Players

The major participants in the field service management market include companies such as International Business Machine (IBM) Corporation, Oracle Corporation, Accenture PLC, Tata Consultancy Services (TCS) Limited, SAP SE, Comarch, ServiceMax Inc., Trimble Navigation Limited, Astea International Inc., Intac International LLC and ClickSoftware Technologies.

The report offers a comprehensive evaluation of the market. It does so via in-depth qualitative insights, historical data, and verifiable projections about market size. The projections featured in the report have been derived using proven research methodologies and assumptions. By doing so, the research report serves as a repository of analysis and information for every facet of the market, including but not limited to: Regional markets, technology, types, and applications.

The study is a source of reliable data on:

  • Market segments and sub-segments
  • Market trends and dynamics
  • Supply and demand
  • Market size
  • Current trends/opportunities/challenges
  • Competitive landscape
  • Technological breakthroughs
  • Value chain and stakeholder analysis

The regional analysis covers:

  • North America (U.S. and Canada)
  • Latin America (Mexico, Brazil, Peru, Chile, and others)
  • Western Europe (Germany, U.K., France, Spain, Italy, Nordic countries, Belgium, Netherlands, Luxembourg)
  • Eastern Europe (Poland, Russia)
  • Asia Pacific (China, India, Japan, ASEAN, Australia and New Zealand)
  • Middle East and Africa (GCC, Southern Africa, North Africa)

The report has been compiled through extensive primary research (through interviews, surveys, and observations of seasoned analysts) and secondary research (which entails reputable paid sources, trade journals, and industry body databases). The report also features a complete qualitative and quantitative assessment by analyzing data gathered from industry analysts and market participants across key points in the industry’s value chain.

A separate analysis of prevailing trends in the parent market, macro- and micro-economic indicators, and regulations and mandates is included under the purview of the study. By doing so, the report projects the attractiveness of each major segment over the forecast period.

Highlights of the report:

  • A complete backdrop analysis, which includes an assessment of the parent market
  • Important changes in market dynamics
  • Market segmentation up to the second or third level
  • Historical, current, and projected size of the market from the standpoint of both value and volume
  • Reporting and evaluation of recent industry developments
  • Market shares and strategies of key players
  • Emerging niche segments and regional markets
  • An objective assessment of the trajectory of the market
  • Recommendations to companies for strengthening their foothold in the market

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.


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