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Audio Communication Monitoring Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2016 - 2023

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The communication technology is witnessing increasingly combined with network and IT infrastructure however, businesses are slowly realizing the importance of being able to monitor as well as maintain this capability centrally. The communication environments are also getting more complex, which increases the need for visibility into several aspects of these systems and cohesively manage them. IT managers are searching for various new ways to automate the process of issue identification so as to keep their communications systems current, secure as well as effective. Audio communication is a major tool for businesses to maintain their competitiveness in the global market. It helps companies to adhere with the risk and compliance management obligation, improve the operations quality as well as augment the overall productivity. Audio communication monitoring providers deliver the customers with independent audio monitoring as well as analysis solutions and supporting services in order to maintain the organization’s focus solely on their core operational activities. The demand for audio communication monitoring is also increasing among organizations due to the advent of advanced governance and, risk and compliance frameworks which they need to follow. Currently, audio communication monitoring solutions, in the form of alarm surveillance monitoring, voice biometric solutions, media monitoring, and mobile communications monitoring systems has helped the organizations to continuously and effectively analyze the audio content so as to gain better insights, further improving the agent and the customer relationship.

The increasing need for receiving real-time insights from the call records and communication data, converting it into structured form across the organization is significantly contributing to the growth of audio communication monitoring market. Also, audio communication monitoring systems reduce the initial investment and operational cost, and thus it has a growing demand from SMBs, further driving the market growth globally. The task of listening to live calls is time consuming and needs more time for supervision and management, which is another important factor swaying the global audio communication monitoring market growth. Furthermore, with the rise of technically advanced solutions, the risk of cybercrimes, telemarketing frauds, as well as phone hacking has increased in a considerable manner. In order to monitor and control such misdemeanors, the use of audio communication monitoring devices has significantly increased swiftly in the recent past. The adoption by law enforcement agencies has further increased the growth of this market. BPOs and call centers are the key customers of audio communication monitoring system.

Due to this increasing demand, the audio communication monitoring solutions providers are coming up with innovative solutions in order to gain competitive advantage in the market. These companies are helping large enterprises as well as SMBs to implement audio communication and provide quick insights on the fluctuating business conditions. In February, 2015, Tata Communications launched RoamPulseTM platform, which is a real-time roaming intelligence service that enabled the mobile network operators to enhance their customers’ roaming experience. It also provides real-time monitoring, reporting as well as alarming of the roaming traffic and resolves the problem of undetected roaming issues.

The key participants of audio communication monitoring market include IBM Corporation, Cisco Systems, Inc., NICE Systems Limited, Tata Communications Ltd., Nectar Services Corporation, Nexidia, Inc., Intelligent Voice Ltd, Fonetic Solutions, and Behavox Ltd. 

The report offers a comprehensive evaluation of the market. It does so via in-depth qualitative insights, historical data, and verifiable projections about market size. The projections featured in the report have been derived using proven research methodologies and assumptions. By doing so, the research report serves as a repository of analysis and information for every facet of the market, including but not limited to: Regional markets, technology, types, and applications.

The study is a source of reliable data on:

  • Market segments and sub-segments
  • Market trends and dynamics
  • Supply and demand
  • Market size
  • Current trends/opportunities/challenges
  • Competitive landscape
  • Technological breakthroughs
  • Value chain and stakeholder analysis

The regional analysis covers:

  • North America (U.S. and Canada)
  • Latin America (Mexico, Brazil, Peru, Chile, and others)
  • Western Europe (Germany, U.K., France, Spain, Italy, Nordic countries, Belgium, Netherlands, Luxembourg)
  • Eastern Europe (Poland, Russia)
  • Asia Pacific (China, India, Japan, ASEAN, Australia and New Zealand)
  • Middle East and Africa (GCC, Southern Africa, North Africa)

The report has been compiled through extensive primary research (through interviews, surveys, and observations of seasoned analysts) and secondary research (which entails reputable paid sources, trade journals, and industry body databases). The report also features a complete qualitative and quantitative assessment by analyzing data gathered from industry analysts and market participants across key points in the industry’s value chain.

A separate analysis of prevailing trends in the parent market, macro- and micro-economic indicators, and regulations and mandates is included under the purview of the study. By doing so, the report projects the attractiveness of each major segment over the forecast period.

Highlights of the report:

  • A complete backdrop analysis, which includes an assessment of the parent market
  • Important changes in market dynamics
  • Market segmentation up to the second or third level
  • Historical, current, and projected size of the market from the standpoint of both value and volume
  • Reporting and evaluation of recent industry developments
  • Market shares and strategies of key players
  • Emerging niche segments and regional markets
  • An objective assessment of the trajectory of the market
  • Recommendations to companies for strengthening their foothold in the market

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.


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