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Published Date: 2015-04-02Number of Pages: 144

Unified Communication as a Service (UCaaS - On-Premise and Cloud Deployment Models) Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 - 2022

UCaaS is an emerging technology that is attracting the interest of enterprises and developer communities. UCaaS is a pre-integrated, permanently updated, standardized, and ready-to-go service, which results in enhanced productivity as it accelerates decision-making and business processes while lowering costs. In addition, the migration of IT services to a cloud-based infrastructure from on-premise architecture is expected to witness tremendous growth in the global Unified Communication as a Service (UCaaS) market. The global UCaaS market was valued at US$ 5.68 Bn in 2013 and is forecasted to expand at a CAGR of 23.4% from 2014 to 2022, to reach US$ 37.85 Bn in 2022. 

Increasing demand for enterprise mobility and mobile workforces, coupled with the multiple benefits offered by UCaaS solutions, is encouraging their higher adoption worldwide. UCaaS solutions’ greater agility, flexibility, and scalability makes them the most lucrative for small, medium, and large enterprises. Growing interest in mobility and bring your own device (BYOD) in the corporate sector are creating additional demand for UCaaS solutions. In addition, deepening penetration of mobile devices, such as smartphones, laptops, and tablets, is expected to bolster the global demand for UCaaS solutions throughout the forecast period from 2014 to 2022. Tablets and smartphones are becoming popular among executives, professionals, and information workers as part of the BYOD trend. However, low rates of adoption by small and medium-sized enterprises/businesses (SMEs/SMBs) due to a lack of awareness about UCaaS solutions is hindering the market’s growth. Players profiled in this report include 8x8, Inc., West Corporation, Orange Business Services, Thinking Phone Networks, Inc., Mitel Networks Corporation, Unify, Inc., Microsoft Corp., and IBM Corp. A significant opportunity for market players lies in the integration of business processes and applications such as ERP, SFDC, CRM, and social analytics, which is further paving the way for global UCaaS adoption. In terms of deployment model segments, the on-premise deployed UCaaS solutions segment led the market in 2013 and is expected to continue its dominance through 2022. Currently, most customers of telecommunication network equipment and service providers in Asia Pacific and Rest of the World are looking for on-premise UCaaS solutions. However, it is expected that these service providers would shift toward hosted UCaaS solutions during the forecast period. The shift is due to the high capital expenditure (CAPEX) required for the deployment of on-premise solutions. Furthermore, the high total cost of ownership (TCO) is hindering the growth of on-premise UCaaS deployments among different industry verticals.

The telephony services segment dominated the services segments in 2013 and is anticipated to continue its supremacy during the forecast period owing to the significant adoption of hosted telephony as a part of enterprise UCaaS solutions in the near future. In 2013, standalone services led the market and they are expected to continue their dominance with almost half of the global market in 2022.

In 2013, the global UCaaS market was led by North America, which accounted for almost half of the global revenue. This is due to the gradual growth of gadgets, tech-savvy gadget users, and increases in the demand for advanced communication services. Asia Pacific is expected to be the fastest-growing region due to the transition of large enterprises toward UCaaS solutions. However, the unstable economic conditions, disparity in tax policies, and the unavailability of 3G/4G networks are expected to hinder the growth of the Latin America UCaaS market.

ucaas-market

 

Chapter 1 Preface

1.1 Report Description

1.2 Report Scope

     1.2.1 Market Segmentation: Global UCaaS Market

1.3 Research Methodology

     1.3.1 Sources

             1.3.1.1 Secondary Research

             1.3.1.2 Primary Research

 

Chapter 2 Executive Summary

2.1 Market Snapshot: Global UCaaS Market, 2013 & 2022

2.2 Global UCaaS Market Revenue, 2012 – 2022, (US$ Bn) and Y-o-Y Growth (%)

     2.2.1 Global UCaaS Market Revenue by Geography, 2013 (US$ Bn) 

     2.2.2 Global UCaaS Market Revenue, by Deployment Model, 2013 (US$ Bn) 

     2.2.3 Global UCaaS Market Revenue, by Services, 2013 (US$ Bn) 

     2.2.4 Global UCaaS Market Revenue, by Delivery Models, 2013 (US$ Bn) 

     2.2.5 Global UCaaS Market Revenue, by End-users, 2013 (US$ Bn) 

 

Chapter 3 Market Overview

3.1 Introduction

3.2 Market Dynamics

     3.2.1 Drivers

             3.2.1.1 Increasing Demand for Enterprise Mobility and Mobile Workforce

             3.2.1.2 Multiple Benefits Offered by UCaaS Solutions Encourage Higher Adoption

             3.2.1.3 Rising Penetration of Mobile Devices

             3.2.1.4 Impact Analysis: Drivers – Global UCaaS Market

     3.2.2 Restraints

             3.2.2.1 Lack of Awareness Leading to Low Adoption Rate of UCaaS Solutions by SMEs

             3.2.2.2 Impact Analysis: Restraints – Global UCaaS Market

     3.2.3 Opportunities

             3.2.3.1 Rise in Social Business Integration

3.3 Market Trends and Future Outlook

     3.3.1 Trends Impacting UC

     3.3.2 UCaaS: Facilitating End-Users to Reap Multiple Benefits

     3.3.3 Critical Success Factors for UCaaS

     3.3.4 Inclination Towards Cloud-Based UCaaS from On-Premise UCaaS

3.4 Global UCaaS Adoption Rate, by Industry Verticals

     3.4.1 Overview

     3.4.2 Global UCaaS Adoption Rate (%), by Industry Verticals, 2013 & 2022

3.5 Competitive Landscape

     3.5.1 Summary

     3.5.2 Competitive Positioning of Key Players, 2013

 

Chapter 4 Global UCaaS Market, By Deployment Model

4.1 Overview

     4.1.1 Comparative Analysis: Global UCaaS Market Revenue Share, by Deployment Model, 2013 and 2022 (Value %)

4.2 On-Premise Deployment Model

     4.2.1 Global On-Premise Deployment Model Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

4.3 Hosted Deployment Model

     4.3.1 Global Hosted Deployment Model Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

             4.3.1.1 UC SaaS

                       4.3.1.1.1 Global Hosted UC SaaS Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

             4.3.1.2 UC PaaS

                       4.3.1.2.1 Global Hosted UC PaaS Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

             4.3.1.3 UC IaaS

                       4.3.1.3.1 Global Hosted UC IaaS Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

 

Chapter 5 Global UCaaS Market, By Services

5.1 Overview

     5.1.1 Comparative Analysis: Global UCaaS Market Revenue Share, by Services, 2013 and 2022 (Value %)

5.2 Telephony Services

     5.2.1 Global Telephony Services Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

5.3 Contact Center Services

     5.3.1 Global Contact Center Services Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

5.4 UC Application Services

     5.4.1 Global UC Application Services Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

5.5 Collaboration Services

     5.5.1 Global Collaboration Services Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

 

Chapter 6 Global UCaaS Market, By Delivery Model

6.1 Overview

     6.1.1 Comparative Analysis: Global UCaaS Market Revenue Share, by Delivery Model, 2013 and 2022 (Value %)

6.2 Stand-alone Services Delivery Model

     6.2.1 Global Stand-alone Services Delivery Model Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

6.3 Integrated Services Delivery Model (Products with Services) 

     6.3.1 Global Integrated Services Delivery Model Revenue in UCaaS Market, 2012 – 2022 (US$ Bn) 

 

Chapter 7 Global UCaaS Market, By End-users

7.1 Overview

     7.1.1 Comparative Analysis: Global UCaaS Market Revenue Share, by End-users, 2013 and 2022 (Value %)

7.2 Large Enterprises

     7.2.1 Global Large Enterprises Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

7.3 Small and Medium Enterprises (SMEs) 

     7.3.1 Global SMEs Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

7.4 Public Sector

     7.4.1 Global Public Sector Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

7.5 Other End-users

     7.5.1 Global Other End-users Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

 

Chapter 8 Global UCaaS Market, By Geography

8.1 Overview

     8.1.1 Comparative Analysis: Global UCaaS Market Revenue Share, by Geography, 2013 and 2022 (Value %)

8.2 North America

     8.2.1 North America UCaaS Market Revenue, 2012 – 2022, (US$ Bn) 

     8.2.2 North America UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

             8.2.2.1 North America Hosted UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

     8.2.3 North America UCaaS Market Revenue, by Services, 2012 – 2022, (US$ Bn) 

     8.2.4 North America UCaaS Market Revenue, by Delivery Model, 2012 – 2022, (US$ Bn) 

     8.2.5 North America UCaaS Market Revenue, by End-users, 2012 – 2022, (US$ Bn) 

8.3 Europe

     8.3.1 Europe UCaaS Market Revenue, 2012 – 2022, (US$ Bn) 

     8.3.2 Europe UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

             8.3.2.1 Europe Hosted UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

     8.3.3 Europe UCaaS Market Revenue, by Services, 2012 – 2022, (US$ Bn) 

     8.3.4 Europe UCaaS Market Revenue, by Delivery Model, 2012 – 2022, (US$ Bn) 

     8.3.5 Europe UCaaS Market, by End-users, 2012 – 2022, (US$ Bn) 

8.4 Asia Pacific (APAC) 

     8.4.1 APAC UCaaS Market Revenue, 2012 – 2022, (US$ Bn) 

     8.4.2 APAC UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

             8.4.2.1 APAC Hosted UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

     8.4.3 APAC UCaaS Market Revenue, by Services, 2012 – 2022, (US$ Bn) 

     8.4.4 APAC UCaaS Market Revenue, by Delivery Model, 2012 – 2022, (US$ Bn) 

     8.4.5 APAC UCaaS Market Revenue, by End-users, 2012 – 2022, (US$ Bn) 

8.5 Rest of the World (RoW) 

     8.5.1 RoW UCaaS Market Revenue, 2012 – 2022, (US$ Bn) 

     8.5.2 RoW UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

             8.5.2.1 RoW Hosted UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

     8.5.3 RoW UCaaS Market Revenue, by Services, 2012 – 2022, (US$ Bn) 

     8.5.4 RoW UCaaS Market Revenue, by Delivery Model, 2012 – 2022, (US$ Bn) 

     8.5.5 RoW UCaaS Market Revenue, by End-users, 2012 – 2022, (US$ Bn) 

 

Chapter 9 Company Profiles

9.1 Avaya Inc. 

     9.1.1 Company Overview

     9.1.2 Financial Overview

     9.1.3 Business Strategies

     9.1.4 Key Developments

9.2 Polycom, Inc. 

     9.2.1 Company Overview

     9.2.2 Financial Overview

     9.2.3 Business Strategies

     9.2.4 Key Developments

9.3 Alcatel-Lucent SA

     9.3.1 Company Overview

     9.3.2 Financial Overview

     9.3.3 Business Strategies

     9.3.4 Key Developments

9.4 Cisco Systems, Inc. 

     9.4.1 Company Overview

     9.4.2 Financial Overview

     9.4.3 Business Strategies

     9.4.4 Key Developments

9.5 Hewlett-Packard Development Company, L.P. 

     9.5.1 Company Overview

     9.5.2 Financial Overview

     9.5.3 Business Strategies

     9.5.4 Key Developments

9.6 IBM Corporation

     9.6.1 Company Overview

     9.6.2 Financial Overview

     9.6.3 Business Strategies

     9.6.4 Key Developments

9.7 Microsoft Corporation

     9.7.1 Company Overview

     9.7.2 Financial Overview

     9.7.3 Business Strategies

     9.7.4 Key Developments

9.8 Thinking Phone Networks, Inc. 

     9.8.1 Company Overview

     9.8.2 Financial Overview

     9.8.3 Business Strategy

     9.8.5 Key Developments

9.9 Unify, Inc. 

     9.9.1 Company Overview

     9.9.2 Financial Overview

     9.9.3 Business Strategies

     9.9.6 Key Developments

9.10 NEC Corporation

     9.10.1 Company Overview

     9.10.2 Financial Overview

     9.10.3 Business Strategies

     9.10.4 Key Developments

9.11 West Corporation

     9.11.1 Company Overview

     9.11.2 Financial Overview

     9.11.3 Business Strategies

     9.11.4 Key Developments

9.12 Avanade, Inc. 

     9.12.1 Company Overview

     9.12.2 Financial Overview

     9.12.3 Business Strategies

     9.12.4 Key Developments

9.13 Visionoss Limited

     9.13.1 Company Overview

     9.13.2 Financial Overview

     9.13.3 Business Strategies

     9.13.4 Key Developments

9.14 ShoreTel, Inc. 

     9.14.1 Company Overview

     9.14.2 Financial Overview

     9.14.3 Business Strategies

     9.14.4 Key Developments

9.15 Computer Sciences Corporation (CSC) 

     9.15.1 Company Overview

     9.15.2 Financial Overview

     9.15.3 Business Strategies

     9.15.4 Key Developments

9.16 8x8, Inc. 

     9.16.1 Company Overview

     9.16.2 Financial Overview

     9.16.3 Business Strategies

     9.16.4 Key Developments

9.17 Verizon Communications, Inc. 

     9.17.1 Company Overview

     9.17.2 Financial Overview

     9.17.3 Business Strategies

     9.17.4 Key Developments

9.18 Orange Business Services

     9.18.1 Company Overview

     9.18.2 Financial Overview

     9.18.3 Business Strategies

     9.18.4 Key Developments

9.19 NTT Communications Corporation

     9.19.1 Company Overview

     9.19.2 Financial Overview

     9.19.3 Business Strategies

     9.19.4 Key Developments

9.20 Mitel Networks Corporation

     9.20.1 Company Overview

     9.20.2 Financial Overview

     9.20.3 Business Strategies

     9.20.4 Key Developments

9.21 Telstra Corporation Limited

     9.21.1 Company Overview

     9.21.2 Financial Overview

     9.21.3 Business Strategy

     9.21.4 Key Developments

List of Figures

 

FIG. 1 Market Segmentation: Global UCaaS Market

FIG. 2 Global UCaaS Market Revenue, 2012 – 2022, (US$ Bn) and Y-o-Y Growth (%)

FIG. 3 Global UCaaS Market Revenue, by Geography, 2013 (US$ Bn) 

FIG. 4 Global UCaaS Market Revenue, by Deployment Model, 2013 (US$ Bn) 

FIG. 5 Global UCaaS Market Revenue, by Services, 2013 (US$ Bn) 

FIG. 6 Global UCaaS Market Revenue, by Delivery Models, 2013 (US$ Bn) 

FIG. 7 Global UCaaS Market Revenue, by End-users, 2013 (US$ Bn) 

FIG. 8 Percentage of IT Leaders Who Are Seeing Growth of BYOD, and the Percentage Who Are Positive About the Trend

FIG. 9 Global Smartphones Market, 2012 – 2022 (Mn Units) 

FIG. 10 Trends Impacting UC

FIG. 11 Reasons to Invest in UCaaS

FIG. 12 Critical Success Factors for UCaaS

FIG. 13 Competitive Positioning of Key Players, 2013

FIG. 14 Comparative Analysis: Global UCaaS Market Revenue Share, by Deployment Model, 2013 and 2022 (Value %)

FIG. 15 Global On-Premise Deployment Model Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 16 Global Hosted Deployment Model Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 17 Global Hosted UC SaaS Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 18 Global Hosted UC PaaS Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 19 Global Hosted UC IaaS Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 20 Comparative Analysis: Global UCaaS Market Revenue Share, by Services, 2013 and 2022 (Value %)

FIG. 21 Global Telephony Services Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 22 Global Contact Center Services Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 23 Global UC Application Services Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 24 Global Collaboration Services Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 25 Comparative Analysis: Global UCaaS Market Revenue Share, by Delivery Model, 2013 and 2022 (Value %)

FIG. 26 Global Stand-alone Services Delivery Model Revenue in UCaaS Market, 2012 – 2022 (US$ Bn) 

FIG. 27 Global Integrated Services Delivery Model Revenue in UCaaS Market, 2012 – 2022 (US$ Bn) 

FIG. 28 Comparative Analysis: Global UCaaS Market Revenue Share, by End-Users, 2013 and 2022 (Value %)

FIG. 29 Global Large Enterprises Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 30 Global SMEs Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 31 Global Public Sector Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 32 Global Other End-users Revenue in UCaaS Market, 2012 – 2022, (US$ Bn) 

FIG. 33 Global Smartphone Penetration, by Region, 2010 & 2020 (%)

FIG. 34 Comparative Analysis: Global UCaaS Market Revenue Share, by Geography, 2013 and 2022 (Value %)

FIG. 35 North America UCaaS Market Revenue, 2012 – 2022, (US$ Bn) 

FIG. 36 Europe UCaaS Market Revenue, 2012 – 2022, (US$ Bn) 

FIG. 37 APAC UCaaS Market Revenue, 2012 – 2022, (US$ Bn) 

FIG. 38 RoW UCaaS Market Revenue, 2012 – 2022, (US$ Bn) 

List of Tables

 

TABLE 1 Market Snapshot: Global UCaaS Market, 2013 & 2022

TABLE 2 Impact Analysis: Drivers

TABLE 3 Impact Analysis: Restraints – Global UCaaS Market

TABLE 4 North America UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

TABLE 5 North America Hosted UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

TABLE 6 North America UCaaS Market Revenue, by Services, 2012 – 2022, (US$ Bn) 

TABLE 7 North America UCaaS Market Revenue, by Delivery Model, 2012 – 2022, (US$ Bn) 

TABLE 8 North America UCaaS Market Revenue, by End-users, 2012 – 2022, (US$ Bn) 

TABLE 9 Europe UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

TABLE 10 Europe Hosted UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

TABLE 11 Europe UCaaS Market Revenue, by Services, 2012 – 2022, (US$ Bn) 

TABLE 12 Europe UCaaS Market Revenue, by Delivery Model, 2012 – 2022, (US$ Bn) 

TABLE 13 Europe UCaaS Market, by End-users, 2012 – 2022, (US$ Bn) 

TABLE 14 APAC UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

TABLE 15 APAC Hosted UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

TABLE 16 APAC UCaaS Market Revenue, by Services, 2012 – 2022, (US$ Bn) 

TABLE 17 APAC UCaaS Market Revenue, by Delivery Model, 2012 – 2022, (US$ Bn) 

TABLE 18 APAC UCaaS Market Revenue, by End-users, 2012 – 2022, (US$ Bn) 

TABLE 19 RoW UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

TABLE 20 RoW Hosted UCaaS Market Revenue, by Deployment Model, 2012 – 2022, (US$ Bn) 

TABLE 21 RoW UCaaS Market Revenue, by Services, 2012 – 2022, (US$ Bn) 

TABLE 22 RoW UCaaS Market Revenue, by Delivery Model, 2012 – 2022, (US$ Bn) 

TABLE 23 RoW UCaaS Market Revenue, by End-users, 2012 – 2022, (US$ Bn)

 

Unified Communication as a Service (UCaaS) is an emerging technology that is attracting the interest of enterprises and developer communities. UCaaS is a pre-integrated, permanently updated, standardized, and ready-to-go service, which results in enhanced productivity as it accelerates decision-making and business processes while lowering costs.

 

The research study titled “Unified Communication as a Service (UCaaS - On-Premise and Cloud Deployment Models) Market – Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2014 – 2022”, provides strategic analysis of the global UCaaS market along with the market growth (size in US$ Bn*) forecast for the period from 2014 to 2022. The report includes an in-depth analysis of the market drivers, restraints, opportunities, and industry trends. It also highlights the significant growth opportunities for UCaaS in the next few years.

 

The report provides an extensive assessment of stakeholder strategies, and the winning imperatives in the UCaaS market. Furthermore, the report also analyzes the current and future UCaaS market potential. The report segregates the UCaaS market based on deployment model, services, delivery model, and end-users across different geographies, which include North America, Europe, Asia Pacific (APAC), and the Rest of the World (RoW).

 

The report segments the global UCaaS market, on the basis of deployment model, into on-premise deployment model and hosted (cloud-based) deployment model. The hosted UCaaS model is further split into hosted UC Software as a Service (SaaS) model, hosted UC Platform as a Service (PaaS) model, and hosted UC Infrastructure as a Service (IaaS) model. Furthermore, the global UCaaS market is segmented into various types of services such as telephony services, contact center services, UC application services, and collaboration services. By types of delivery models, the global UCaaS market is segmented into stand-alone services delivery model and integrated (products with services) services delivery model. The global UCaaS market is also segmented on the basis of end-users into large enterprises, small and medium enterprises (SMEs), the public sector, and other end-users (hospitality, retail, logistics, and transportation, etc.).

 

The competitive positioning of key UCaaS vendors market included in the report provides a detailed understanding of the competitive landscape in the market. The market position of the companies is identified based on factors such as product/service portfolio mix, geographic presence, tenure (active in market since) and their recent key developments. The competitive strategies implemented by leading UCaaS vendors on a global scale are also provided within the report. The study analyzes the global UCaaS market, and provides revenue estimates in terms of US$ Bn for 2012 and 2013 and the market forecasts for the period from 2014 to 2022. The market forecasts are based on the analysis of existing dynamics, and their future impact. The market estimates have been analyzed by taking into account the impact of various economic, political, technological, social, and legal and the existing market dynamics influencing market growth.

 

The UCaaS market is moderately fragmented in nature. Cisco Systems, Inc., Avaya, Inc., IBM Corporation, Microsoft Corporation, Alcatel-Lucent SA, Unify, Inc., NEC Corporation, Hewlett-Packard Development Company, L.P., Polycom, Inc., Thinking Phone Networks, Inc., Orange Business Services, 8x8, Inc., West Corporation, Verizon Communications, VisionOSS Ltd., Telstra Corporation Limited, Computer Sciences Corporation (CSC), Avanade Inc., Mitel Networks Corporation, ShoreTel Inc., and NTT Communications Corporation are few key players offering UCaaS solutions.

Global Unified Communication as a Service (UCaaS) Market, By Deployment Model

  • On-Premise.
  • Hosted/Cloud

Global Hosted Unified Communication as a Service (UCaaS) Market, By Deployment Model

  • UC Software as a Service (SaaS)
  • UC Platform as a Service (PaaS)
  • UC Infrastructure as a Service (IaaS)

Global Unified Communication as a Service (UCaaS) Market, By Services

  • Telephony Services
  • Contact Center Services
  • UC Application Services
  • Collaboration Services

Global Unified Communication as a Service (UCaaS) Market, By Delivery Model

  • Stand-alone Services
  • Integrated Services

Global Unified Communication as a Service (UCaaS) Market, By End-users

  • Large Enterprise
  • Small and Medium Enterprises (SMEs)
  • Public Sector
  • Others

Global Unified Communication as a Service (UCaaS) Market, By Geography

  • North America
  • Europe
  • Asia Pacific
  • Rest of the World (RoW)