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Published Date: 2016-08-16Number of Pages: 173

Unified Communication as a Service (UCaaS) Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2016 - 2024

Unified Communication as a Service (UCaaS) Market: Snapshot

Unified Communication as a Service (UCaaS) is an emerging technology that has rapidly garnered a lot of attention from developer communities and enterprises. The global UCaaS market is poised to witness a significant rise in demand for UCaaS solutions from enterprises and businesses keen on increasing the efficiency of existing processes. A number of these enterprises are now switching from traditional business processes to communications-enabled business processes.

The value of the global UCaaS market was pegged at US$8.23 bn in 2015 and is projected to expand at an impressive CAGR of 29.4% from 2016 to 2024 to reach US$79.3 bn by the end of the forecast period.

Market for Integrated UCaaS to Gain Precedence over Stand-alone Services by 2024

By deployment model, hosted UCaaS solutions led the market in 2015 and the segment is expected to retain its lead through 2024. This is mainly owing to the rising adoption of Internet Protocol (IP) telephony across the world. The low total cost of ownership (TCO) and major advancements in cloud communication platforms are also supporting the adoption of hosted UCaaS solutions across various industry verticals.

Based on service, telephony services emerged as the key contributor in the UCaaS market. The segment is expected to continue its lead through 2024 thanks to the growing adoption of hosted telephony as a part of enterprise UCaaS solutions.

By delivery model, stand-alone services led the UCaaS market in 2015. However, by 2024, the revenue generated by the integrated services segment is expected to surpass that by stand-alone services. The rising demand for integrated services across various businesses is likely to bring about this shift.

ucaas-market

 

Asia Pacific to Present Several Opportunities for UCaaS Providers

Geographically, North America headed the global UCaaS market in 2015 and the region is expected to continue to be the leading revenue generator throughout the forecast period. This growth can be attributed to the presence of a massive tech-savvy workforce and advanced network infrastructure in the region. The demand for UCaaS is likely to increase in the coming years as vendors invest in sectors such as banking, financial services, and insurance (BFSI), consumer goods, retail, transportation and logistics, and telecom. This is likely to open up new offerings for UCaaS.

Asia Pacific is forecast to be the most rapidly growing market for UCaaS owing to the rising inclination of large companies toward UCaaS solutions. The region also presents immense opportunities for the establishment of contact center services due to a growing population proficient in the English language. Asia Pacific is a lucrative option for various businesses due to the availability of a comparatively cheaper workforce and rapid growth in emerging economies such as India and China. Campaigns such as ‘Make in India’ have led to the establishment of offices and manufacturing units in India, which is anticipated to further the need for UCaaS to stay connected with the headquarters situated at a different location. Moreover, the introduction of new mobile phones and tablets is going to increase the demand for unified communication in this region.

Cisco Systems, Inc., Avaya, Inc., IBM Corporation, Microsoft Corporation, Alcatel-Lucent SA (Nokia Networks), Unify, Inc. (Atos SE), Hewlett-Packard Development Company, L.P., Polycom, Inc., Fuze Inc., 8x8, Inc., West Corporation, Verizon Communications, and Avanade Inc. are some of the key players offering UCaaS solutions.

1. Preface
     1.1. Report Scope
     1.2. Market Segmentation

2. Assumptions and Research Methodology

3. Executive Summary : Global UCaaS Market

4. Global UCaaS Market Dynamics
     4.1. Drivers
     4.2. Restrains
     4.3. Opportunities

5. Global UCaaS Market Overview and Outlook
     5.1. Global UCaaS Market Overview
     5.2. Global UCaaS Market Outlook (2015)

6. Global UCaaS Market Analysis and Forecasts, By Deployment Model
     6.1. Introduction 
     6.2. Key Trends
     6.3. Market Size (US$ Bn) and Seats (Million)  Forecast By Deployment Model
            6.3.1. Managed, 2012 – 2024 (US$ Bn and Seats (Million))
            6.3.2. Hosted, 2012 – 2024 (US$ Bn and Seats (Million))
                     6.3.2.1. UC SaaS, 2012 – 2024 (US$ Bn and Seats (Million))
                     6.3.2.2. UC SaaS, 2012 – 2024 (US$ Bn and Seats (Million))
                     6.3.2.3. UC SaaS, 2012 – 2024 (US$ Bn and Seats (Million))
     6.4. Key Findings

7. Global UCaaS Market Analysis and Forecasts, By Services
     7.1. Introduction 
     7.2. Key Trends
     7.3. Market Size (US$ Bn) and Seats (Million)  Forecast By Services
            7.3.1. Telephony Services, 2012 – 2024 (US$ Bn and Seats (Million))
            7.3.2. Contact Center Services, 2012 – 2024 (US$ Bn and Seats (Million))
            7.3.3. UC Application Services, 2012 – 2024 (US$ Bn and Seats (Million))
            7.3.4. Collaboration Services, 2012 – 2024 (US$ Bn and Seats (Million))
     7.4. Key Findings

8. Global UCaaS Market Analysis and Forecasts, By End-users
     8.1. Introduction 
     8.2. Key Trends
     8.3. Market Size (US$ Bn) and Seats (Million)  Forecast By Services
            8.3.1. Large Enterprises, 2012 – 2024 (US$ Bn and Seats (Million))
            8.3.2. SMEs, 2012 – 2024 (US$ Bn and Seats (Million))
            8.3.3. Public Sector, 2012 – 2024 (US$ Bn and Seats (Million))
            8.3.4. Others, 2012 – 2024 (US$ Bn and Seats (Million))
     8.4. Key Findings

9. Global UCaaS Market Analysis and Forecasts, By Delivery Model
     9.1. Introduction 
     9.2. Key Trends
     9.3. Market Size (US$ Bn) and Seats (Million)  Forecast By Services
            9.3.1. Stand-alone Services, 2012 – 2024 (US$ Bn and Seats (Million))
            9.3.2. Integrated Services, 2012 – 2024 (US$ Bn and Seats (Million))
     9.4. Key Findings

10. North America UCaaS Market Analysis and Forecast
     10.1. Overview
     10.2. Key Trends
     10.3. Market Size (US$ Bn) Forecast By Deployment Model
            10.3.1. Managed, 2012 – 2024 (US$ Bn)
            10.3.2. Hosted, 2012 – 2024 (US$ Bn)
                     10.3.2.1. UC SaaS, 2012 – 2024 (US$ Bn)
                     10.3.2.2. UC SaaS, 2012 – 2024 (US$ Bn)
                     10.3.2.3. UC SaaS, 2012 – 2024 (US$ Bn)
     10.4. Market Size (US$ Bn) Forecast By Services
            10.4.1. Telephony Services, 2012 – 2024 (US$ Bn)
            10.4.2. Contact Center Services, 2012 – 2024 (US$ Bn)
            10.4.3. UC Application Services, 2012 – 2024 (US$ Bn)
            10.4.4. Collaboration Services, 2012 – 2024 (US$ Bn)
     10.5. Market Size (US$ Bn) Forecast By End-users
            10.5.1. Large Enterprises, 2012 – 2024 (US$ Bn)
            10.5.2. SMEs, 2012 – 2024 (US$ Bn)
            10.5.3. Public Sector, 2012 – 2024 (US$ Bn)
            10.5.4. Others, 2012 – 2024 (US$ Bn)
     10.6. Market Size (US$ Bn) Forecast By Delivery Model
            10.6.1. Stand-alone Services, 2012 – 2024 (US$ Bn)
            10.6.2. Integrated Services, 2012 – 2024 (US$ Bn)

11. Europe UCaaS Market Analysis and Forecast
     11.1. Overview
     11.2. Key Trends
     11.3. Market Size (US$ Bn) Forecast By Deployment Model
            11.3.1. Managed, 2012 – 2024 (US$ Bn)
            11.3.2. Hosted, 2012 – 2024 (US$ Bn)
                     11.3.2.1. UC SaaS, 2012 – 2024 (US$ Bn)
                     11.3.2.2. UC SaaS, 2012 – 2024 (US$ Bn)
                     11.3.2.3. UC SaaS, 2012 – 2024 (US$ Bn)
     11.4. Market Size (US$ Bn) Forecast By Services
            11.4.1. Telephony Services, 2012 – 2024 (US$ Bn)
            11.4.2. Contact Center Services, 2012 – 2024 (US$ Bn)
            11.4.3. UC Application Services, 2012 – 2024 (US$ Bn)
            11.4.4. Collaboration Services, 2012 – 2024 (US$ Bn)
     11.5. Market Size (US$ Bn) Forecast By End-users
            11.5.1. Large Enterprises, 2012 – 2024 (US$ Bn)
            11.5.2. SMEs, 2012 – 2024 (US$ Bn)
            11.5.3. Public Sector, 2012 – 2024 (US$ Bn)
            11.5.4. Others, 2012 – 2024 (US$ Bn)
     11.6. Market Size (US$ Bn) Forecast By Delivery Model
            11.6.1. Stand-alone Services, 2012 – 2024 (US$ Bn)
            11.6.2. Integrated Services, 2012 – 2024 (US$ Bn)

12. Asia Pacific UCaaS Market Analysis and Forecast
     12.1. Overview
     12.2. Key Trends
     12.3. Market Size (US$ Bn) Forecast By Deployment Model
            12.3.1. Managed, 2012 – 2024 (US$ Bn)
            12.3.2. Hosted, 2012 – 2024 (US$ Bn)
                     12.3.2.1. UC SaaS, 2012 – 2024 (US$ Bn)
                     12.3.2.2. UC SaaS, 2012 – 2024 (US$ Bn)
                     12.3.2.3. UC SaaS, 2012 – 2024 (US$ Bn)
     12.4. Market Size (US$ Bn) Forecast By Services
            12.4.1. Telephony Services, 2012 – 2024 (US$ Bn)
            12.4.2. Contact Center Services, 2012 – 2024 (US$ Bn)
            12.4.3. UC Application Services, 2012 – 2024 (US$ Bn)
            12.4.4. Collaboration Services, 2012 – 2024 (US$ Bn)
     12.5. Market Size (US$ Bn) Forecast By End-users
            12.5.1. Large Enterprises, 2012 – 2024 (US$ Bn)
            12.5.2. SMEs, 2012 – 2024 (US$ Bn)
            12.5.3. Public Sector, 2012 – 2024 (US$ Bn)
            12.5.4. Others, 2012 – 2024 (US$ Bn)
     12.6. Market Size (US$ Bn) Forecast By Delivery Model
            12.6.1. Stand-alone Services, 2012 – 2024 (US$ Bn)
            12.6.2. Integrated Services, 2012 – 2024 (US$ Bn)

13. Rest of World (RoW) UCaaS Market Analysis and Forecast
     13.1. Overview
     13.2. Key Trends
     13.3. Market Size (US$ Bn) Forecast By Deployment Model
            13.3.1. Managed, 2012 – 2024 (US$ Bn)
            13.3.2. Hosted, 2012 – 2024 (US$ Bn)
                     13.3.2.1. UC SaaS, 2012 – 2024 (US$ Bn)
                     13.3.2.2. UC SaaS, 2012 – 2024 (US$ Bn)
                     13.3.2.3. UC SaaS, 2012 – 2024 (US$ Bn)
     13.4. Market Size (US$ Bn) Forecast By Services
            13.4.1. Telephony Services, 2012 – 2024 (US$ Bn)
            13.4.2. Contact Center Services, 2012 – 2024 (US$ Bn)
            13.4.3. UC Application Services, 2012 – 2024 (US$ Bn)
            13.4.4. Collaboration Services, 2012 – 2024 (US$ Bn)
     13.5. Market Size (US$ Bn) Forecast By End-users
            13.5.1. Large Enterprises, 2012 – 2024 (US$ Bn)
            13.5.2. SMEs, 2012 – 2024 (US$ Bn)
            13.5.3. Public Sector, 2012 – 2024 (US$ Bn)
            13.5.4. Others, 2012 – 2024 (US$ Bn)
     13.6. Market Size (US$ Bn) Forecast By Delivery Model
            13.6.1. Stand-alone Services, 2012 – 2024 (US$ Bn)
            13.6.2. Integrated Services, 2012 – 2024 (US$ Bn)

14. Competition Landscape
     14.1. Market Share Analysis by Company, 2015
     14.2. Strategies adopted by Key Players, 2015
     14.3. Competition Matrix
     14.4. Company Profiles (Details – Overview, Financials, Recent Developments, Strategy)
            14.4.1. 8x8 Inc.
                     14.4.1.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.1.2. Company Description
                     14.4.1.3. Business Overview
                     14.4.1.4. SWOT Analysis
                     14.4.1.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.1.6. Strategic Overview 
            14.4.2. Microsoft Corporation
                     14.4.2.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.2.2. Company Description
                     14.4.2.3. Business Overview
                     14.4.2.4. SWOT Analysis
                     14.4.2.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.2.6. Strategic Overview 
            14.4.3. IBM Corporation
                     14.4.3.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.3.2. Company Description
                     14.4.3.3. Business Overview
                     14.4.3.4. SWOT Analysis
                     14.4.3.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.3.6. Strategic Overview 
            14.4.4. Cisco Systems Inc.
                     14.4.4.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.4.2. Company Description
                     14.4.4.3. Business Overview
                     14.4.4.4. SWOT Analysis
                     14.4.4.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.4.6. Strategic Overview
            14.4.5. Fuze Inc.
                     14.4.5.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.5.2. Company Description
                     14.4.5.3. Business Overview
                     14.4.5.4. SWOT Analysis
                     14.4.5.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.5.6. Strategic Overview 
            14.4.6. Polycom Inc.
                     14.4.6.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.6.2. Company Description
                     14.4.6.3. Business Overview
                     14.4.6.4. SWOT Analysis
                     14.4.6.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.6.6. Strategic Overview
            14.4.7. Unify Inc. (Atos SE) 
                     14.4.7.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.7.2. Company Description
                     14.4.7.3. Business Overview
                     14.4.7.4. SWOT Analysis
                     14.4.7.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.7.6. Strategic Overview
            14.4.8. West Corporation
                     14.4.8.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.8.2. Company Description
                     14.4.8.3. Business Overview
                     14.4.8.4. SWOT Analysis
                     14.4.8.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.8.6. Strategic Overview
            14.4.9. Alcatel-Lucent SA (Nokia)
                     14.4.9.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.9.2. Company Description
                     14.4.9.3. Business Overview
                     14.4.9.4. SWOT Analysis
                     14.4.9.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.9.6. Strategic Overview
            14.4.10. HP Development Company, L.P.
                     14.4.10.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.10.2. Company Description
                     14.4.10.3. Business Overview
                     14.4.10.4. SWOT Analysis
                     14.4.10.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.10.6. Strategic Overview
            14.4.11. Avanade Inc.
                     14.4.11.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.11.2. Company Description
                     14.4.11.3. Business Overview
                     14.4.11.4. SWOT Analysis
                     14.4.11.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.11.6. Strategic Overview
            14.4.12. Verizon Communications Inc.
                     14.4.12.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.12.2. Company Description
                     14.4.12.3. Business Overview
                     14.4.12.4. SWOT Analysis
                     14.4.12.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.12.6. Strategic Overview
            14.4.13. Avaya Inc.
                     14.4.13.1. Company Details (HQ, Foundation Year, Key Management, and Employee Strength)
                     14.4.13.2. Company Description
                     14.4.13.3. Business Overview
                     14.4.13.4. SWOT Analysis
                     14.4.13.5. Revenue, Y-o-Y growth and Geographical Presence
                     14.4.13.6. Strategic Overview

List of Figures

Figure 01: Percentage of IT Leaders Who Are Seeing Growth of BYOD, and the Percentage Who Are Positive About the Trend
Figure 02: Global Smartphone Subscriptions
Figure 03: Global UCaaS Market Size (US$ Bn) and Seats (Million) Forecast, 2012–2024
Figure 04: Market Value Share, by Deployment Model (2015)
Figure 05: UCaaS Market Value Share, by Services (2015)
Figure 06: Market Value Share, by Region (2015)
Figure 07: Market Value Share, by Delivery Model (2015)
Figure 08: Market Value Share, by End-user (2015)
Figure 09: Global Managed UCaaS Market Revenue, 2012-2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 10: Global Hosted UCaaS Market Revenue, 2012-2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 11: Global Hosted UC SaaS Market Revenue, 2012–2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 12: Global Hosted UC PaaS Market Revenue, 2012–2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 13: Global Hosted UC IaaS Market Revenue, 2012–2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 14: Global Managed UCaaS Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 15: Global Hosted UC SaaS Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 16: Global Hosted UCaaS Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 17: Global Hosted UC PaaS Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 18: Global Hosted UC IaaS Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 19: Global UCaaS Market Value Share Analysis, by Deployment Model, 2016 and 2024
Figure 20: Global Hosted UCaaS Market Value Share Analysis, by Deployment Type, 2016 and 2024
Figure 21: Global UCaaS Market Value Share Analysis, by Services, 2016 and 2024
Figure 22: Global Telephony Services Market Revenue, 2012–2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 23: Global Contact Center Services Market Revenue, 2012–2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 24: Global UC Application Services Market Revenue, 2012–2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 25: Global Collaboration Services Market Revenue, 2012–2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 26: Global Telephony Services Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 27: Global Contact Center Services Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 28: Global UC Application Services Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 29: Global Collaboration Services Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 30: Global UCaaS Market Value Share Analysis, By End-users, 2016 and 2024
Figure 31: Global Large Enterprises UCaaS Market Revenue, 2012-2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 32: Global SMEs UCaaS Market Revenue, 2012-2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 33: Global Public Sector UCaaS Market Revenue, 2012-2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 34: Global UCaaS Market for Other End-users Revenue, 2012-2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 35: Global Large Enterprises Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 36: Global SMEs Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 37: Global Public Sector Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 38: Global UCaaS Market for Other End-users Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 39: Global UCaaS Market Value Share Analysis By Delivery Model, 2016 and 2024
Figure 40: Global Stand-alone Service UCaaS Market Revenue, 2012-2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 41: Global Integrated Service UCaaS Market Revenue, 2012-2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 42: Global Stand-alone Service UCaaS Market Seats (Million), 2012-2024 and Y-o-Y Growth (%)
Figure 43: Global Integrated Service UCaaS Market Seats (Million), 2012-2024 (US$ Bn) and Y-o-Y Growth (%)
Figure 44: North America UCaaS Market Size (US$ Bn) Forecast, 2012–2024
Figure 45: North America UCaaS Size Y-o-Y Growth Projections, 2013–2024
Figure 46: North America UCaaS Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 47: North America UCaaS Market Value Share Analysis By Deployment Model, 2016 and 2024
Figure 48: North America Hosted UCaaS Market Value Share Analysis By Deployment Type, 2016 and 2024
Figure 49: North America UCaaS Market Value Share Analysis, By Services, 2016 and 2024
Figure 50: North America UCaaS Market Value Share Analysis, By End-users, 2016 and 2024
Figure 51: North America UCaaS Market Value Share Analysis By Delivery Model, 2016 and 2024
Figure 52: Europe UCaaS Market Size (US$ Bn) Forecast, 2012–2024
Figure 53: Europe UCaaS Size Y-o-Y Growth Projections, 2013–2024
Figure 54: Europe UCaaS Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 55: Europe UCaaS Market Value Share Analysis By Deployment Model, 2016 and 2024
Figure 56: Europe Hosted UCaaS Market Value Share Analysis By Deployment Type, 2016 and 2024
Figure 57: Europe UCaaS Market Value Share Analysis, By Services, 2016 and 2024
Figure 58: Europe UCaaS Market Value Share Analysis, By End-users, 2016 and 2024
Figure 59: Europe UCaaS Market Value Share Analysis By Delivery Model, 2016 and 2024
Figure 60: Asia Pacific UCaaS Market Size (US$ Bn) Forecast, 2012–2024
Figure 61: Asia Pacific UCaaS Size Y-o-Y Growth Projections, 2013–2024
Figure 62: Asia Pacific UCaaS Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 63: Asia Pacific UCaaS Market Value Share Analysis By Deployment Model, 2016 and 2024
Figure 64: Asia Pacific Hosted UCaaS Market Value Share Analysis By Deployment Type, 2016 and 2024
Figure 65: Asia Pacific UCaaS Market Value Share Analysis, By Services, 2016 and 2024
Figure 66: Asia Pacific UCaaS Market Value Share Analysis, By End-users, 2016 and 2024
Figure 67: Asia Pacific UCaaS Market Value Share Analysis By Delivery Model, 2016 and 2024
Figure 68: RoW UCaaS Market Size (US$ Bn) Forecast, 2012–2024
Figure 69: RoW UCaaS Size Y-o-Y Growth Projections, 2013–2024
Figure 70: RoW UCaaS Seats (Millions) and Y-o-Y Growth Projections, 2012–2024
Figure 71: RoW UCaaS Market Value Share Analysis By Deployment Model, 2016 and 2024
Figure 72: RoW Hosted UCaaS Market Value Share Analysis By Deployment Type, 2016 and 2024
Figure 73: RoW UCaaS Market Value Share Analysis, By Services, 2016 and 2024
Figure 74: RoW UCaaS Market Value Share Analysis, By End-users, 2016 and 2024
Figure 75: RoW UCaaS Market Value Share Analysis By Delivery Model, 2016 and 2024
Figure 76: Global UCaaS Market Share Analysis By Company (2015)

List of Tables

Table 01: Global UCaaS Market Size (US$ Bn) and Seats (Million) Forecast, by Deployment Model, 2012–2024
Table 02: Global Hosted UCaaS Market Size (US$ Bn) and Seats (Million Units) Forecast, by Deployment Type, 2012–2024
Table 03: Global UCaaS Market Size (US$ Bn) and Seats (Million) Forecast, by Services, 2012–2024
Table 04: Global UCaaS Market Size (US$ Bn) and Seats (Million) Forecast, By End-users, 2012–2024
Table 05: Global UCaaS Market Size (US$ Bn) and Seats (Million) Forecast, By Delivery Model, 2012–2024
Table 06: North America UCaaS Market Size (US$ Bn) Forecast, By Deployment Model, 2012–2024
Table 07: North America Hosted UCaaS Market Size (US$ Bn) Forecast, By Deployment Type, 2012–2024
Table 08: North America UCaaS Market Size (US$ Bn) Forecast, By Services, 2012–2024
Table 09: North America UCaaS Market Size (US$ Bn) Forecast, By End-users, 2012–2024
Table 10: North America UCaaS Market Size (US$ Bn) Forecast, By Delivery Model, 2012–2024
Table 11: Europe UCaaS Market Size (US$ Bn) Forecast, By Deployment Model, 2012–2024
Table 12: Europe Hosted UCaaS Market Size (US$ Bn) Forecast, By Deployment Type, 2012–2024
Table 13: Europe UCaaS Market Size (US$ Bn) Forecast, By Services, 2012–2024
Table 14: Europe UCaaS Market Size (US$ Bn) Forecast, By End-users, 2012–2024
Table 15: Europe UCaaS Market Size (US$ Bn) Forecast, By Delivery Model, 2012–2024
Table 16: Asia Pacific UCaaS Market Size (US$ Bn) Forecast, By Deployment Model, 2012–2024
Table 17: Asia Pacific Hosted UCaaS Market Size (US$ Bn) Forecast, By Deployment Type, 2012–2024
Table 18: Asia Pacific UCaaS Market Size (US$ Bn) Forecast, By Services, 2012–2024
Table 19: Asia Pacific UCaaS Market Size (US$ Bn) Forecast, By End-users, 2012–2024
Table 20: Asia Pacific UCaaS Market Size (US$ Bn) Forecast, By Delivery Model, 2012–2024
Table 21: RoW UCaaS Market Size (US$ Bn) Forecast, By Deployment Model, 2012–2024
Table 22: RoW Hosted UCaaS Market Size (US$ Bn) Forecast, By Deployment Type, 2012–2024
Table 23: RoW UCaaS Market Size (US$ Bn) Forecast, By Services, 2012–2024
Table 24: RoW UCaaS Market Size (US$ Bn) Forecast, By End-users, 2012–2024
Table 25: RoW UCaaS Market Size (US$ Bn) Forecast, By Delivery Model, 2012–2024

Unified Communication as a Service (UCaaS) is an emerging technology that is attracting the interest of enterprises and developer communities. UCaaS is a pre-integrated, permanently updated, standardized, and ready-to-go service, which results in enhanced productivity as it accelerates decision-making and business processes while lowering costs.

The research study titled “Unified Communication as a Service (UCaaS) Market [By Deployment Model (Managed, Hosted); By Services (Telephony Services, Contact Center Services, UC Application Services, Collaboration Services); By End-users (Large Enterprises, Small and Medium Enterprises (SMEs), Public Sector, Others); By Delivery Model (Stand-alone Services, Integrated Services);  By Geography (North America, Europe, Asia Pacific, Rest of World (RoW)] – Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2016 – 2024” provides strategic analysis of the global UCaaS market along with the market growth (size in US$ Bn*) forecast for the period from 2016 to 2024. The report includes an in-depth analysis of the market drivers, restraints, opportunities, and industry trends. It also highlights the significant growth opportunities for UCaaS in the next few years.

The report provides an extensive assessment of stakeholder strategies, and the winning imperatives in the UCaaS market. Furthermore, the report also analyzes the current and future UCaaS market potential. The report segregates the UCaaS market based on deployment model, services, delivery model, and end-users across different geographies, which include North America, Europe, Asia Pacific (APAC), and the Rest of the World (RoW).

The report segments the global UCaaS market, on the basis of deployment model, into managed deployment model and hosted deployment model. The hosted UCaaS model is further split into hosted UC Software as a Service (SaaS) model, hosted UC Platform as a Service (PaaS) model, and hosted UC Infrastructure as a Service (IaaS) model. Furthermore, the global UCaaS market is segmented into various types of services such as telephony services, contact center services, UC application services, and collaboration services. By types of delivery models, the global UCaaS market is segmented into stand-alone services delivery model and integrated (products with services) services delivery model. The global UCaaS market is also segmented on the basis of end-users into large enterprises, small and medium enterprises (SMEs), the public sector, and other end-users (hospitality, retail, logistics, and transportation, etc.).

The competitive positioning of key UCaaS vendors market included in the report provides a detailed understanding of the competitive landscape in the market. The market position of the companies is identified based on factors such as product/service portfolio mix, geographic presence, tenure (active in market since) and their recent key developments. The competitive strategies implemented by leading UCaaS vendors on a global scale are also provided within the report. The report also contains SWOT analysis of the UCaaS vendors profiled in the study.

The study analyzes the global UCaaS market, and provides revenue estimates in terms of US$ Bn for 2012 - 2015 and the market forecasts for the period from 2016 to 2024. The market forecasts are based on the analysis of existing dynamics, and their future impact. The market estimates have been analyzed by taking into account the impact of various economic, political, technological, social, and legal and the existing market dynamics influencing market growth.

The UCaaS market is moderately fragmented in nature. Cisco Systems, Inc., Avaya, Inc., IBM Corporation, Microsoft Corporation, Alcatel-Lucent SA (Nokia Networks), Unify, Inc. (Atos SE), Hewlett-Packard Development Company, L.P., Polycom, Inc., Fuze Inc., 8x8, Inc., West Corporation, Verizon Communications and Avanade Inc. are few key players offering UCaaS solutions.

The global Unified Communication as a Service (UCaaS) market has been segmented as below:

Global Unified Communication as a Service (UCaaS) Market, By Deployment Model

  • Managed
  • Hosted

Global Hosted Unified Communication as a Service (UCaaS) Market, By Deployment Type

  • UC Software as a Service (SaaS)
  • UC Platform as a Service (PaaS)
  • UC Infrastructure as a Service (IaaS)

Global Unified Communication as a Service (UCaaS) Market, By Services

  • Telephony Services
  • Contact Center Services
  • UC Application Services
  • Collaboration Services

Global Unified Communication as a Service (UCaaS) Market, By End-users

  • Large Enterprise
  • Small and Medium Enterprises (SMEs)
  • Public Sector
  • Other

Global Unified Communication as a Service (UCaaS) Market, By Delivery Model

  • Stand-alone Services
  • Integrated Services

Global Unified Communication as a Service (UCaaS) Market, By Geography

  • North America
  • Europe
  • Asia Pacific
  • Rest of the World (RoW)