Unified communication as a service (UCaaS) is a high-potential emerging technology and the market for the same is anticipated to expand at a remarkable CAGR of 23.4% from 2014 to 2022, according to Transparency Market Research. The TMR report, titled “Unified Communication as a Service Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 - 2022” studies in detail the various factors driving and restraining the global unified communication as a service market. The 144-page research publication predicts that the UCaaS market is poised to increase in value from US$5.6 bn in 2013 to US$37.8 bn by 2022.
Browse the full Unified Communication as a Service (UCaaS - On-Premise and Cloud Deployment Models) Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 - 2022 report at http://www.transparencymarketresearch.com/ucaas-market.html
Unified communication as a service is permanently updated, read-to-go, pre-integrated, and standardized service, which has been gaining the interest of several developer communities and enterprises. Lower costs, enhanced productivity, and accelerated decision-making are some of the key benefits of UCaaS.
The main drivers and challenges impacting the growth of the global market for unified communication as a service have been highlighted and evaluated in the report. According to the findings, the market is fueled by the several benefits offers by UCaaS solutions, the increased adoption of unified communication as a service, the growing penetration of mobile devices, and the rising demand for mobile workforce and enterprise mobility. The surge in social business integration and the increasing preference for cloud-based UCaaS over on-premise UCaaS present lucrative growth options for players in the unified communication as a service market. On the other hand, the lack of awareness about this technology has resulted in a low adoption rate by small and medium enterprises. This is predicted to hamper the UCaaS market.
The unified communication as a service market has been studied on the basis of deployment model, delivery model, services, end use, and geography.
By deployment model, the UCaaS market has been bifurcated into on-premise and cloud-based or hosted. The hosted unified communication as a service segment is further broken down into UC platform as a service (PaaS), UC software as a service (SaaS), and UC infrastructure as a service (IaaS). Even though on-premise deployed unified communication as a service solutions dominate the overall market, an increasing number of service providers and customers of telecom network equipment have been shifting to hosted or cloud-based UCaaS solutions.
On the basis of services, the UCaaS market is divided into contact center services, collaboration services, telephony services, and UC application services. The segment of telephony services dominated the overall unified communication as a service market in 2013 and is projected to retain its lead through 2022.
Based on delivery model, the global market for unified communication as a service is split into integrated services and stand-alone services. Stand-alone services enjoy supremacy in the overall UCaaS market and are likely to account for a share of almost 50% by 2022.
By end use, the UCaaS market is segmented into small and medium enterprises, large enterprises, public sector, and others such as retail, transportation, hospitality, and logistics. By geography, the unified communication as a service market is divided into Asia Pacific, Europe, North America, and Rest of the World.
TT Communications Corporation, Alcatel-Lucent SA, Microsoft Corporation, Verizon Communications, IBM Corporation, and Cisco Systems, Inc. are some of the leading players in the global unified communication as a service market.
Global Unified Communication as a Service (UCaaS) Market, By Deployment Model
Global Hosted Unified Communication as a Service (UCaaS) Market, By Deployment Model
- UC Software as a Service (SaaS)
- UC Platform as a Service (PaaS)
- UC Infrastructure as a Service (IaaS)
Global Unified Communication as a Service (UCaaS) Market, By Services
- Telephony Services
- Contact Center Services
- UC Application Services
- Collaboration Services
Global Unified Communication as a Service (UCaaS) Market, By Delivery Model
- Stand-alone Services
- Integrated Services
Global Unified Communication as a Service (UCaaS) Market, By End-users
- Large Enterprise
- Small and Medium Enterprises (SMEs)
- Public Sector
Global Unified Communication as a Service (UCaaS) Market, By Geography
- North America
- Asia Pacific
- Rest of the World (RoW)
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