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Pharmaceutical Contract Sales Outsourcing (CSO) Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2017 - 2025

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Changing dynamics of the pharmaceutical and healthcare industries has led to innovation and modifications in the pharmaceutical sales model. Many small- and medium-scale pharmaceutical companies are outsourcing their sales and marketing operations to contract service providers known as contract sales organizations (CSO). Changes in market access, reimbursement policies, and industry competitive environment are key factors that are driving the expansion of contract sales organizations in the pharmaceutical industry. The contract sales organizations (CSO) offer varied services, ranging from telemarketing to sales training, to field management and sales force deployment. CSOs offer customized services to their clients such as dedicated sales or syndicated sales, which make them the preferred choice for managing result-oriented commercial partners for numerous pharmaceutical companies.

Increasing R&D and other operating costs in pharmaceutical industries are forcing many medium and big pharmaceutical companies to outsource their sales operations, as it offers cost controls, better results, and flexibility in terms of operations. CSOs offer expertise in terms of market access, healthcare authorities, and key account management on local level, which has led to the rise in number of CSOs in recent years and is estimated to continue in the near future. According to an independent survey in the U.S., 8% of pharmaceutical representatives were outsourced in 2011, which has risen to 11% in 2015, while in Europe, around one-third of pharmaceutical representatives are from CSOs. However, few CSOs offer their sales and marketing services to multiple companies operating in the same specialty, which may lead to a conflict of interest. This is a major concern among pharmaceutical players. Moreover, the increasing digitalization of marketing and sales of pharmaceuticals is anticipated to restrain the pharmaceutical sales outsourcing market.

The global pharmaceutical sales outsourcing market is segmented on the basis of sales model, service type, territory or area of coverage, and geography. In terms of sales model, the global pharmaceutical sales outsourcing market can be segmented into dedicated sales model and syndicate sales model. The dedicated sales model is found to be more attractive among specialty drugs manufacturer and big pharmaceutical companies. In terms of service type, the global pharmaceutical sales outsourcing market can be segmented into personal promotion, non-personal promotion, and other services. The personal promotion services segment can be further sub-segmented into sales force deployment, vacancy management, key account management, physician education services, and others. The non-personal promotion services segment can be sub-segmented into telesales, medical call centers, online marketing and sales, e-sampling, and others. Similarly, the others services segment can be sub-segmented into sales training, field management, medical science liasoning and others. The non-personal promotion segment has been widely adopted by most pharmaceutical companies for telemarketing and online and digital marketing and sales of their pharmaceutical products. In terms of territory or area of coverage, the global pharmaceutical sales outsourcing market can be segmented into country level and multinational.

In terms of geography, the global pharmaceutical sales outsourcing market can be segmented into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. Europe is estimated to hold a prominent share of the global pharmaceutical sales outsourcing market and is anticipated to expand at a high growth rate due to price constraints for pharmaceutical companies. Asia Pacific is projected to follow Europe in terms of growth rate due to increasing expansion of international pharmaceutical companies in this region and need for CSO to handle the varied market dynamics across the countries in Asia Pacific.

Major players operating in the global pharmaceutical sales outsourcing market include Ashfield Commercial & Medical Services (UDG Healthcare PLC), Publicis Touchpoint Solutions, Inc., inVentiv Health, Inc., QuintilesIMS, PDI, Inc., Granard Pharmaceutical Sales & Marketing, Vanguard Pharma Inc., GTS Solution, MABICO S.A., and Sales Partnerships, Inc.

The report offers a comprehensive evaluation of the market. It does so via in-depth qualitative insights, historical data, and verifiable projections about market size. The projections featured in the report have been derived using proven research methodologies and assumptions. By doing so, the research report serves as a repository of analysis and information for every facet of the market, including but not limited to: Regional markets, technology, types, and applications.

The study is a source of reliable data on:

  • Market segments and sub-segments
  • Market trends and dynamics
  • Supply and demand
  • Market size
  • Current trends/opportunities/challenges
  • Competitive landscape
  • Technological breakthroughs
  • Value chain and stakeholder analysis

The regional analysis covers:

  • North America (U.S. and Canada)
  • Latin America (Mexico, Brazil, Peru, Chile, and others)
  • Western Europe (Germany, U.K., France, Spain, Italy, Nordic countries, Belgium, Netherlands, and Luxembourg)
  • Eastern Europe (Poland and Russia)
  • Asia Pacific (China, India, Japan, ASEAN, Australia, and New Zealand)
  • Middle East and Africa (GCC, Southern Africa, and North Africa)

The report has been compiled through extensive primary research (through interviews, surveys, and observations of seasoned analysts) and secondary research (which entails reputable paid sources, trade journals, and industry body databases). The report also features a complete qualitative and quantitative assessment by analyzing data gathered from industry analysts and market participants across key points in the industry’s value chain.

A separate analysis of prevailing trends in the parent market, macro- and micro-economic indicators, and regulations and mandates is included under the purview of the study. By doing so, the report projects the attractiveness of each major segment over the forecast period.

Highlights of the report:

  • A complete backdrop analysis, which includes an assessment of the parent market
  • Important changes in market dynamics
  • Market segmentation up to the second or third level
  • Historical, current, and projected size of the market from the standpoint of both value and volume
  • Reporting and evaluation of recent industry developments
  • Market shares and strategies of key players
  • Emerging niche segments and regional markets
  • An objective assessment of the trajectory of the market
  • Recommendations to companies for strengthening their foothold in the market    

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