Mobile Business Process Management (BPM) provides access to business processes from in real time. It delivers enriched experience to the enterprises and helps them to improve business responsiveness, processing times and increase worker productivity. It enhances corporate performance by optimizing and managing company's business processes. It is a process that offer services similar to total quality management and backed by technology support.
Furthermore, it allows customers, business partners, and staffs to interact more proficiently and productively. It supports organizations to carry out business processes through mobile devices, therefore improving the total execution time and also operational performance. Furthermore, it assists in dealing with some issues such as absence of transparency and redundancy in systems processes and provides flexibility in processes. A huge number of organizations use this solutions to make better decisions, automate operations, and exploit opportunities. Some mobile business process management application offer location-based services to dynamically adapt a business process based on the current environment.
The factors favorable to growth of the market includes increasing adoption of technologies such as Internet of Things (IoT), cloud computing, and big data & analytics , backed by the growing need for businesses quickness, efficiency in compliance control, and cost competence.. Mobile business process management market growth is anticipated to be hindered on account of misconception about mobile business process management solutions among end users.
Mobile business process management market witnesses immense growth opportunities from Mobile Technologies. Furthermore, the organizations are expected to invest in effective techniques to enable workflow automation by software and increase their revenue.
The mobile business process management market is segmented by service, solution, deployment model and end-user. On the basis of service, market is segmented as maintenance & support, integration & design, consulting, and others. Based on solution, market is segmented as automation, content & document management, integration, monitoring & optimization, process modeling & design, and others. On the basis of deployment model, market is segmented into public, private and hybrid. Furthermore, by end-user segment, the market is divided into industrial, banking financial services and insurance (BFSI), government & defense, IT & telecom, consumer good & retail, manufacturing, automotive, healthcare, transportation & logistics, and others. Banking financial services and insurance (BFSI) sector is adopting these solutions owing to growth in e-banking service. Moreover, these solutions are increasingly being adopted by manufacturing, and IT & telecom sectors to optimize their process management potential.
The North America region is expected to be major market for these solutions as most of the organizations in the region are shifting to digital business and becoming more customer centric. Major markets for mobile business process management in the region include countries such as the U.S. and Canada. Moreover, organizations in the APAC region are exploring the potential of mobile business process management which is expected to drive adoption of these solution.
Some of the leading players dominating mobile business process management market are International Business Machines Corporation (IBM), Oracle Corporation, Appian Corporation, Pegasystems Inc., EMC Corporation, Hyland Software, Inc., TIBCO Software Inc., Software AG, OpenText Corporation and Fujitsu.
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