+1-518-618-1030 866 - 552 - 3453 USA-Canada Toll Free

Hosted PBX Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2016 - 2024

Pre Book Price: $ 5216

Original Price: $ 5795

Hosted private branch exchange (PBX) also referred to as virtual PBX, allows businesses to use sophisticated telephone systems without investing in the telecom equipment. The call platform is hosted at the service provider’s location. The subscribers connect via IP to the service provider for voice service. It is a cloud-based system that can be accessed via an IP network. As all services are hosted in the cloud operating costs are reduced. The service provider takes care of the hardware, software and necessary maintenance. Hosted PBX allows employees to work from home or their cellphones and still be connected to the office telephone system. Call routing and switching is handled by service providers at their own location. Such systems can function over public switched telephone networks (PSTN) and VoIP. Like a regular telephone system, calls can be transferred or put on hold, conference calls can be set up and the phone can be answered by an automated attendant who can route callers to different departments in an organization. As per business requirements, ranging from a single user at an office to multiple users scattered across different continents, necessary solutions can be provided by hosted PBX service providers. 

Infrastructure costs have direct impact on profitability of companies. The key growth driver for hosted PBX market is the significant cost savings in telecom infrastructure it offers to companies. Also, as the office phone system is virtual, location constraints are eliminated. Businesses are increasingly going global and hosted PBX makes it possible for them to establish a virtual presence at locations where they do not have a physical presence. Thus, increasing number of companies are opting for these services. Traditional phone systems are also limited by the number of users they can handle. Virtual systems can expand to accommodate growing needs of a business. With intuitive web interfaces which anybody can manage and monitor, hosted PBX system is more user friendly than traditional telephone system. The multiple security layers and failover technology offered by service providers is further likely to fuel the growth of hosted PBX technology. However, as voice quality and connections depend on Internet service, any disruptions in Internet results in loss of phone service. Furthermore, the unfamiliarity of hosted PBX users with VoIP technology and support issues from service providers pose challenges in the growth of hosted PBX market.

The hosted PBX market can be categorized in terms of organization size, end-users, and services. On the basis of organization size the market can be categorized into small and medium-size enterprises (SMEs) and large organizations. On the basis of end-users, the market can be classified into financial services, health care, retail, education, manufacturing, real estate, professional services and others. Also, on the basis of services, the market is categorized into network services, managed services, security services, unified communications and cloud & IT services.

The major companies in the hosted PBX market include XO Communications, LLC, VirtualPBX.com, Inc., Jive Canada, RingCentral, Inc., Digium, Inc., 8x8, Inc., Intermedia.net,Inc., TelePacific Communications, 3CX, Megapath, Engin, Bullseye Telecom, Nextiva, Vonage, Mitel Networks Corporation and ShoreTel Inc.

The report offers a comprehensive evaluation of the market. It does so via in-depth insights, understanding market evolution by tracking historical developments, and analyzing the present scenario and future projections based on optimistic and likely scenarios. Each research report serves as a repository of analysis and information for every facet of the market, including but not limited to: Regional markets, technology developments, types, applications, and the competitive landscape. 

The study is a source of reliable data on:

  • Key market segments and sub-segments
  • Evolving market trends and dynamics
  • Changing supply and demand scenarios
  • Quantifying market opportunities through market sizing and market forecasting
  • Tracking current trends/opportunities/challenges
  • Competitive insights
  • Opportunity mapping in terms of technological breakthroughs 

The regional analysis covers:

  • North America (U.S. and Canada)
  • Latin America (Mexico, Brazil, Peru, Chile, and others)
  • Western Europe (Germany, U.K., France, Spain, Italy, Nordic countries, Belgium, Netherlands, Luxembourg)
  • Eastern Europe (Poland, Russia)
  • Asia Pacific (China, India, Japan, ASEAN, Australia and New Zealand)
  • Middle East and Africa (GCC, Southern Africa, North Africa) 

TMR estimates the market size of various sectors using a combination of available data on the number and revenue of companies within each sub-sector and tiers of companies. The basic components used to determine market size and forecast for a specific product area are not only limited to supply-side data, but are also related to demand, industry trends, and the economic outlook. All the above data points are utilized to generate a statistical model targeting the sector marketplace. More than 300 TMR analysts across the world integrate these elements into a framework to determine the subsector market size for a base year and then forecast growth within each market. 

TMR regularly interviews technology and business professionals as an ongoing effort to track the latest developments within each sector. These continuous surveys are stratified by company size and industry segment and weighted to reflect the global market place.  All data are collected on an ongoing effort through a structured questionnaire rolled over the web or conducted via telephones. This provides the TMR team opportunities to request for detailed question sets, complex skip patterns, and real-time calculations, which assists respondents in answering questions involving numbers and percentages. Respondents, who are interviewed as experts, are screened and qualified based on certain criteria in addition to their decision-making authority and the scope of activity within their organizations.

Note: Although care has been taken to maintain the highest levels of accuracy in TMR’s reports, recent market/vendor-specific changes may take time to reflect in the analysis.

To receive discount, please click on the button below.

Please click on the button below to customize this report.

Back To Top